Submit a Review for Alcedo Care St Helens
Suite 14, Waterside Court, St Helens Technology Park, St Helens, WA9 1UA
View Full Details of Alcedo Care St HelensLatest Reviews for Alcedo Care St Helens
12 March 2025
I am very happy and grateful for everything until now my son is very happy the staff very caring and understanding. Thank you and I hope to have a very long collaboration. I recomand with all my heart the services.
12 March 2025
I commissioned weekly one hour visits for my mother, sadly diagnosed with Aphasia leaving her completely non-verbal. I can honestly say that the needs of my mother have been met in full, with anything I ask for provided without question. I have now increased the visits to twice weekly which again was supported immediately and with the the team ensuring that my mothers needs were met at both calls and attempting to ensure continuity of care giver each time. I have been extremely impressed with both the responses from the commissioning team and the carers who are looking after my mother. My mother has had carers now for several months, after some reluctance from my mother she now looks forward to their visit and whilst she cannot communicate with the carers she certainly enjoys the interactions they have. The experience to-date is extremely positive I would certainly recommend Alcedo to anyone looking for complex/dementia type care in the home.
25 September 2024
The staff were amazing from start to finish they guided me through the whole caring process. They are professional, caring, compassionate, and friendly. My Mother can be "challenging" at times and they all coped brilliantly with her. Thank you all so much.
11 July 2024
I would like to applaud the professional support and guidance that I have received from the care assessor. It has been nothing short of excellent. Procedures and information from Alcedo were shared and explained in detail. In conclusion a very positive experience. Thank you.
07 May 2024
Very good
24 April 2024
They are all very nice and treat me with respect. I did have a problem with one but that has been resolved.
09 April 2024
The carers are great.
23 February 2024
The carers are excellent, make me feel happy that Mother is well cared for. They go above and beyond to ensure that Mother is cared for and happy. Carer treats Mother as an individual and goes to extra lengths to know what Mother likes and what her interests are.
19 February 2024
Very good.
05 December 2023
We have three beautiful, fabulous and funny carers coming in 10 hours a week to help over five days to help take the pressure off myself (mum) with my terminally ill daughter's morning needs, including medication, feeding, washing and dressing hoisting her for school. Huge help to me. I can now have that time to look after myself and eat breakfast at the normal time as well as such simple things like shower and have a hot drink. Absolutely fabulous team. More so, I feel so comfortable and blessed to have her three carers on board.
25 October 2023
Having carers really helps with my day-to-day chores and knowing that my son is safe and happy with his new friends. Would like to say a big thank you to all at Alcedo for everything they do; for example, today, they have come early to help me collect my son from school as the bus was broken.
09 October 2023
Without exception, all carers were professional, experienced and could be trusted to do an excellent job of care. Each had his/her own special personality and charisma and would often have my parent laughing and happy to see them. We are only sorry that the council is no longer using Alcedo to provide care!
27 September 2023
It is very difficult to give a general assessment of Alcedo carers. All are caring and helpful - some have gone over and above what would normally be expected e.g moving my brother from his bedroom upstairs to a hospital bed downstairs. Indeed, I feel some have become friends.
01 August 2023
My mum used to have you guys as carers coming around to her house. The fact it seems none of them knew she was at end-of-life and so instead of helping me, reported me instead for everything and made the last few months harder for us both was diabolical. The least you should do is train up on what end-of-life looks like which can include the client staying in bed a lot more, sleeping more, becoming skinnier, lack of appetite, needing thickened drinks, etc. Not always did she get thickened drinks which caused her to choke even after being told to make sure they were thickened and also mixed. Just please do better for the next clients who are at end-of-life. My mum deserved better, especially after being a community carer and unpaid carer herself. She even sometimes told them what they needed to do because she knew the role. Just do better!
12 April 2023
Carers are polite and efficient.
12 April 2023
The care I receive is very good and no complaints.
12 April 2023
Great care company and carers give me the help that I need that enables me to have a life. Spot on.
12 April 2023
Mum and family are pleased with the care package.
11 April 2023
What can I say, I have met some wonderful carers who have become more like friends who go over and above what you think you could expect.
11 April 2023
I have never had a bad experience with Alcedo. I am very happy with the care I am getting.
Latest Reviews for Alcedo Care St Helens
12 March 2025
I am very happy and grateful for everything until now my son is very happy the staff very caring and understanding. Thank you and I hope to have a very long collaboration. I recomand with all my heart the services.
12 March 2025
I commissioned weekly one hour visits for my mother, sadly diagnosed with Aphasia leaving her completely non-verbal. I can honestly say that the needs of my mother have been met in full, with anything I ask for provided without question. I have now increased the visits to twice weekly which again was supported immediately and with the the team ensuring that my mothers needs were met at both calls and attempting to ensure continuity of care giver each time. I have been extremely impressed with both the responses from the commissioning team and the carers who are looking after my mother. My mother has had carers now for several months, after some reluctance from my mother she now looks forward to their visit and whilst she cannot communicate with the carers she certainly enjoys the interactions they have. The experience to-date is extremely positive I would certainly recommend Alcedo to anyone looking for complex/dementia type care in the home.
25 September 2024
The staff were amazing from start to finish they guided me through the whole caring process. They are professional, caring, compassionate, and friendly. My Mother can be "challenging" at times and they all coped brilliantly with her. Thank you all so much.
11 July 2024
I would like to applaud the professional support and guidance that I have received from the care assessor. It has been nothing short of excellent. Procedures and information from Alcedo were shared and explained in detail. In conclusion a very positive experience. Thank you.
07 May 2024
Very good
24 April 2024
They are all very nice and treat me with respect. I did have a problem with one but that has been resolved.
09 April 2024
The carers are great.
23 February 2024
The carers are excellent, make me feel happy that Mother is well cared for. They go above and beyond to ensure that Mother is cared for and happy. Carer treats Mother as an individual and goes to extra lengths to know what Mother likes and what her interests are.
19 February 2024
Very good.
05 December 2023
We have three beautiful, fabulous and funny carers coming in 10 hours a week to help over five days to help take the pressure off myself (mum) with my terminally ill daughter's morning needs, including medication, feeding, washing and dressing hoisting her for school. Huge help to me. I can now have that time to look after myself and eat breakfast at the normal time as well as such simple things like shower and have a hot drink. Absolutely fabulous team. More so, I feel so comfortable and blessed to have her three carers on board.
25 October 2023
Having carers really helps with my day-to-day chores and knowing that my son is safe and happy with his new friends. Would like to say a big thank you to all at Alcedo for everything they do; for example, today, they have come early to help me collect my son from school as the bus was broken.
09 October 2023
Without exception, all carers were professional, experienced and could be trusted to do an excellent job of care. Each had his/her own special personality and charisma and would often have my parent laughing and happy to see them. We are only sorry that the council is no longer using Alcedo to provide care!
27 September 2023
It is very difficult to give a general assessment of Alcedo carers. All are caring and helpful - some have gone over and above what would normally be expected e.g moving my brother from his bedroom upstairs to a hospital bed downstairs. Indeed, I feel some have become friends.
01 August 2023
My mum used to have you guys as carers coming around to her house. The fact it seems none of them knew she was at end-of-life and so instead of helping me, reported me instead for everything and made the last few months harder for us both was diabolical. The least you should do is train up on what end-of-life looks like which can include the client staying in bed a lot more, sleeping more, becoming skinnier, lack of appetite, needing thickened drinks, etc. Not always did she get thickened drinks which caused her to choke even after being told to make sure they were thickened and also mixed. Just please do better for the next clients who are at end-of-life. My mum deserved better, especially after being a community carer and unpaid carer herself. She even sometimes told them what they needed to do because she knew the role. Just do better!
12 April 2023
Carers are polite and efficient.
12 April 2023
The care I receive is very good and no complaints.
12 April 2023
Great care company and carers give me the help that I need that enables me to have a life. Spot on.
12 April 2023
Mum and family are pleased with the care package.
11 April 2023
What can I say, I have met some wonderful carers who have become more like friends who go over and above what you think you could expect.
11 April 2023
I have never had a bad experience with Alcedo. I am very happy with the care I am getting.