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2 George Street, Grays, RM17 6LY
View Full Details of Rossycare LtdLatest Reviews for Rossycare Ltd
13 February 2025
The majority of carers provided by Rossycare have always been caring, kind and conscientious. Treating my mum with respect and dignity at all times. There is excellent communication between the team of carers provided for my mum and between the carers and myself and sister. If, on a rare occasion, a carer has not provided the expected care, the Rossycare admin team have dealt with this swiftly. The admin team are always available to talk to, listen to any concerns and deal with them appropriately. I would recommend Rossycare to other families. Thank you.
13 February 2025
I am largely bedbound from Secondary Progressive MS, with twice weekly forays Into my pressure-relief padded wheelchair providing just a semblance of independent mobility. We chose Rosseycare to provide my daily 'in-out' care services When we moved to Thurrock in the later 2000s and the company is now responsible for virtually all my nursing care as well as daily living care. Their carers are fully trained in setting up and taking down my PEG feeding regime and delivering prescribed medication and hydration using the side port, and thus substantially reduce the burden upon the NHS domiciliary district nurse system. My only "criticism'' of Rosseycare is that so many of their carers have chosen to take up the greatest security of salaried employment as nurses in the NHS that there's been a pretty constant turnover of staff. It's the credit of management that this has not affected the overall standard of care.
07 February 2025
Carers arrive on time Carers are professional and go above and beyond to make sure my mother is well cared for. Carers are respectful to the service user and family. Carers taken on board given feedback. Carers are up to date with current professional practices.
08 November 2022
I cannot express the upset frustration and pure ignorance of this agency. My mother sadly is in her final stages of cancer this agency took over her care in Feb 22 and completely failed her. They short-call her, rush her, never listen to her requests i.e no male carers. They allowed her to fall and hurt herself badly. The staff have no empathy or compassion and when you raise concerns or request change, the manager tells you she will hand her back and to look for another provider. I find that disgusting, not willing to listen or help. And happy for her staff to rush a 45 min call to the point the carers are in and out in 10 minutes. Stay clear of these as a care provider as they do not care or run correctly. Speaking as an ex-homecare manager myself, I find this absolutely disgusting to treat our sick and elderly like they did my mum. I'm so hurt and saddened to think my poorly mum should be happy content and comfortable in her final stages of life and she isn't.
Latest Reviews for Rossycare Ltd
13 February 2025
The majority of carers provided by Rossycare have always been caring, kind and conscientious. Treating my mum with respect and dignity at all times. There is excellent communication between the team of carers provided for my mum and between the carers and myself and sister. If, on a rare occasion, a carer has not provided the expected care, the Rossycare admin team have dealt with this swiftly. The admin team are always available to talk to, listen to any concerns and deal with them appropriately. I would recommend Rossycare to other families. Thank you.
13 February 2025
I am largely bedbound from Secondary Progressive MS, with twice weekly forays Into my pressure-relief padded wheelchair providing just a semblance of independent mobility. We chose Rosseycare to provide my daily 'in-out' care services When we moved to Thurrock in the later 2000s and the company is now responsible for virtually all my nursing care as well as daily living care. Their carers are fully trained in setting up and taking down my PEG feeding regime and delivering prescribed medication and hydration using the side port, and thus substantially reduce the burden upon the NHS domiciliary district nurse system. My only "criticism'' of Rosseycare is that so many of their carers have chosen to take up the greatest security of salaried employment as nurses in the NHS that there's been a pretty constant turnover of staff. It's the credit of management that this has not affected the overall standard of care.
07 February 2025
Carers arrive on time Carers are professional and go above and beyond to make sure my mother is well cared for. Carers are respectful to the service user and family. Carers taken on board given feedback. Carers are up to date with current professional practices.
08 November 2022
I cannot express the upset frustration and pure ignorance of this agency. My mother sadly is in her final stages of cancer this agency took over her care in Feb 22 and completely failed her. They short-call her, rush her, never listen to her requests i.e no male carers. They allowed her to fall and hurt herself badly. The staff have no empathy or compassion and when you raise concerns or request change, the manager tells you she will hand her back and to look for another provider. I find that disgusting, not willing to listen or help. And happy for her staff to rush a 45 min call to the point the carers are in and out in 10 minutes. Stay clear of these as a care provider as they do not care or run correctly. Speaking as an ex-homecare manager myself, I find this absolutely disgusting to treat our sick and elderly like they did my mum. I'm so hurt and saddened to think my poorly mum should be happy content and comfortable in her final stages of life and she isn't.