Submit a Review for Solution2care Services Ltd
Pottery House, 127 Pottery Road, Oldbury, B68 9HE
View Full Details of Solution2care Services LtdLatest Reviews for Solution2care Services Ltd
20 December 2024
We have had the carers coming for two months now. At first, Mom needed to trust and settle down with the girls. Now she is settled and comfortable with them she has come on so well and getting more confidence in herself.
20 December 2024
Dad has a good service of care and one carer in particular is very caring and helpful and can be contacted at any time. Medication is well handled and Dad is spoken to in the correct manner. Since the start of my dad's poc solution 2 care services have been always on hand with any help and support. They help when the medication is running out and carry out welfare checks regularly since he lives alone. I will recommend Solution2 care services any day.
12 November 2024
Fantastic service used when I was in hospital and after my op to look after my son. Very helpful and friendly staff, always polite and on time, did what was asked of them and followed the care plan for my son's needs. We loved having them and will miss the team now our contract has finished but would definitely recommend it. Many thanks.
30 October 2024
My review went well. A particular member of staff was very pleasant and welcoming.
29 October 2024
Solution2care is good at delivering care for my daughter. The staff are approachable and respectful. Following the company procedure. The staff arrives on time and builds a clear channel of communication. The management is contactable and a clear complaint and escalation procedure is in place. Overall we are satisfied with the quality of care provided to my daughter.
25 October 2024
I'm very happy with the care workers, they all understand my Dad's needs. They all work in person-centred care, we are happy with the visits and the times. Overall service is very good and satisfactory for us.
24 October 2024
Care is good and they let me know if there are any problems with my Sister.
24 October 2024
Solution2care Services Ltd has been supporting my Grandmother for the last 8 months. They have provided excellent service and support with any tasks that we request and make adjustments as needed. Whenever we have had a problem this has been responded to, investigated, and addressed immediately. We could not be more pleased with the service, the carers and the staff. Thank you.
03 October 2024
Carers are alright and will help with things I want doing, some of the carers are better than others. But I never know what time they will turn up. Sometimes they come too early to get me up and put me to bed at night. I think 7:30 am is too early to get up, the same at night.
03 October 2024
Usually satisfactory, thank you to care staff.
07 August 2024
Exceptional care delivered by hardworking, caring members of staff. Management is always approachable and readily shows flexibility if we ever require a change of time. Communication is a watchword and if there is a delay for any reason a phone call to explain the reason is always forthcoming. I have no reservations about recommending Solution2care Sevices as a first-class care provider.
07 August 2024
Solution2Care is responsible for caring for our mother. We've worked with other care companies before and never really been satisfied. From the outset, Solutions2Care has been outstanding and the whole of my family including Mom feels the same. The care staff are very thorough, adapt and relate to Mom very well. The Care Manager made herself known to us from day one and is always available on the telephone or for a visit. She helps to arrange meetings with other services and guides us through any problem related to Mom's care. We're happy to write this review and highly recommend Solution2Care.
14 May 2024
The carers are very friendly and caring. My son feels very comfortable around his carers. The carers greet my son every time they come into his room and he loves that. He loves attention and the carers know this so they make him smile and interact with him.
07 May 2024
I cannot praise this company enough. From the management to the carers who look after my mom 4 times a day, they are excellent in both the care they give and the compassion they show while doing their job. All in all very professional and the best company I have had dealings with.
03 May 2024
All carers are quite good.
19 April 2024
The service provided by Solutions2Care is very professional and the carers are respectful at all times. The care and understanding that they provide my son is excellent and I trust them to ensure that he is well supported and that his needs are met. My son really enjoys his time with the carers and I can see that he has developed in his communications. The admin staff are really friendly too, they always keep me informed and are flexible in their approach. I am also impressed with the regular audits and welfare checks that take place. I was very worried when the support was suggested to me but this has been one of the best things to happen in our family.
16 April 2024
We have been using the service more than a year now. So far so good. Everyone is brilliant, well-mannered and fully trained in how to care for children. They do provide good care service. I would recommend them if someone is in need of a care provider.
16 April 2024
Helpful and friendly staff and flexible with regards to individual needs. A comprehensive record of all visits is kept for reference and they are always willing to help to tailor to an individual's needs.
15 April 2024
Impressed with the responsiveness to requests for changed rotas according to need every week. Impressed with the continuity of care and when the prime carer is not available shadowing arrangements are put in place. My mother has built relationships which is good for her mental health. Only wish visits could be longer!
15 April 2024
My mother has been using this care provider for over a year and we have seen considerable improvements over that period. Staff are friendly and caring and my mother loves the fact that they make her laugh. She feels safe with them and looks forward to their visits. When I have had to raise minor concerns with the company I have been able to contact them quickly and issues have been dealt with in a timely manner. The management team are very responsive and is constantly tweaking arrangements and providing staff training to improve performance. When I struggled to use the new online platform recently I was helped to resolve the issue and individual staff members both carers and management provided me with support and encouragement when I needed it.
Latest Reviews for Solution2care Services Ltd
20 December 2024
We have had the carers coming for two months now. At first, Mom needed to trust and settle down with the girls. Now she is settled and comfortable with them she has come on so well and getting more confidence in herself.
20 December 2024
Dad has a good service of care and one carer in particular is very caring and helpful and can be contacted at any time. Medication is well handled and Dad is spoken to in the correct manner. Since the start of my dad's poc solution 2 care services have been always on hand with any help and support. They help when the medication is running out and carry out welfare checks regularly since he lives alone. I will recommend Solution2 care services any day.
12 November 2024
Fantastic service used when I was in hospital and after my op to look after my son. Very helpful and friendly staff, always polite and on time, did what was asked of them and followed the care plan for my son's needs. We loved having them and will miss the team now our contract has finished but would definitely recommend it. Many thanks.
30 October 2024
My review went well. A particular member of staff was very pleasant and welcoming.
29 October 2024
Solution2care is good at delivering care for my daughter. The staff are approachable and respectful. Following the company procedure. The staff arrives on time and builds a clear channel of communication. The management is contactable and a clear complaint and escalation procedure is in place. Overall we are satisfied with the quality of care provided to my daughter.
25 October 2024
I'm very happy with the care workers, they all understand my Dad's needs. They all work in person-centred care, we are happy with the visits and the times. Overall service is very good and satisfactory for us.
24 October 2024
Care is good and they let me know if there are any problems with my Sister.
24 October 2024
Solution2care Services Ltd has been supporting my Grandmother for the last 8 months. They have provided excellent service and support with any tasks that we request and make adjustments as needed. Whenever we have had a problem this has been responded to, investigated, and addressed immediately. We could not be more pleased with the service, the carers and the staff. Thank you.
03 October 2024
Carers are alright and will help with things I want doing, some of the carers are better than others. But I never know what time they will turn up. Sometimes they come too early to get me up and put me to bed at night. I think 7:30 am is too early to get up, the same at night.
03 October 2024
Usually satisfactory, thank you to care staff.
07 August 2024
Exceptional care delivered by hardworking, caring members of staff. Management is always approachable and readily shows flexibility if we ever require a change of time. Communication is a watchword and if there is a delay for any reason a phone call to explain the reason is always forthcoming. I have no reservations about recommending Solution2care Sevices as a first-class care provider.
07 August 2024
Solution2Care is responsible for caring for our mother. We've worked with other care companies before and never really been satisfied. From the outset, Solutions2Care has been outstanding and the whole of my family including Mom feels the same. The care staff are very thorough, adapt and relate to Mom very well. The Care Manager made herself known to us from day one and is always available on the telephone or for a visit. She helps to arrange meetings with other services and guides us through any problem related to Mom's care. We're happy to write this review and highly recommend Solution2Care.
14 May 2024
The carers are very friendly and caring. My son feels very comfortable around his carers. The carers greet my son every time they come into his room and he loves that. He loves attention and the carers know this so they make him smile and interact with him.
07 May 2024
I cannot praise this company enough. From the management to the carers who look after my mom 4 times a day, they are excellent in both the care they give and the compassion they show while doing their job. All in all very professional and the best company I have had dealings with.
03 May 2024
All carers are quite good.
19 April 2024
The service provided by Solutions2Care is very professional and the carers are respectful at all times. The care and understanding that they provide my son is excellent and I trust them to ensure that he is well supported and that his needs are met. My son really enjoys his time with the carers and I can see that he has developed in his communications. The admin staff are really friendly too, they always keep me informed and are flexible in their approach. I am also impressed with the regular audits and welfare checks that take place. I was very worried when the support was suggested to me but this has been one of the best things to happen in our family.
16 April 2024
We have been using the service more than a year now. So far so good. Everyone is brilliant, well-mannered and fully trained in how to care for children. They do provide good care service. I would recommend them if someone is in need of a care provider.
16 April 2024
Helpful and friendly staff and flexible with regards to individual needs. A comprehensive record of all visits is kept for reference and they are always willing to help to tailor to an individual's needs.
15 April 2024
Impressed with the responsiveness to requests for changed rotas according to need every week. Impressed with the continuity of care and when the prime carer is not available shadowing arrangements are put in place. My mother has built relationships which is good for her mental health. Only wish visits could be longer!
15 April 2024
My mother has been using this care provider for over a year and we have seen considerable improvements over that period. Staff are friendly and caring and my mother loves the fact that they make her laugh. She feels safe with them and looks forward to their visits. When I have had to raise minor concerns with the company I have been able to contact them quickly and issues have been dealt with in a timely manner. The management team are very responsive and is constantly tweaking arrangements and providing staff training to improve performance. When I struggled to use the new online platform recently I was helped to resolve the issue and individual staff members both carers and management provided me with support and encouragement when I needed it.