Submit a Review for One Day At A Time Home Care Ltd
Synegis House, 21 Crockhamwell Road, Woodley, Reading, RG5 3LE
View Full Details of One Day At A Time Home Care LtdLatest Reviews for One Day At A Time Home Care Ltd
10 April 2025
Exceptionally service from everyone. All the staff are so friendly and helpful and provide such a professionally service. I cannot thank them all enough for what they have done for my Godmother and me, they are true Angels.
08 April 2025
I have used One Day at a Time since coming home from Stoke Mandeville in October 2022, after a spinal cord injury - over 2 years ago. From day one their care has been quite simply exemplary, I could not ask for more. They are professional, caring, friendly - and all at a very fair price. Nothing is too much trouble, if I need help outside my regular call times, they will always find a way to accommodate me. To sum them up, I'd use the word that is so often missing in this industry - they really care.
07 April 2025
Thanks to the team at One Day At a Time my father is still living independently at his home despite mobility problems. He could not do this without their daily visits to help him wash and dress and get to bed safely every night. It is a huge help for my dad and provides peace of mind for me. The team have been fantastic and are always available to give guidance or make changes when we need it.
04 April 2025
My daughter requires a lot of emotional support and the carers seem to be supporting her with this quite well. The agency recognises that one of my daughter's basic needs is connection with family and are happy to support her when she comes to visit her aging mum overnight. my daughter likes a variety of food from different cultures which the carers seem able to cater to. When my daughter is in a bad mood or disgruntled with something most of the carers are able to calm her down. She has even had various staff from the office calming her down over the phone. I am kept in the loop when my daughter is going through a difficult time including being upset with me - I am given calls to update me and often to let me know that she is okay which takes a lot of stress away from me. When my daughter is upset and calls the office, the staff are very patient and understanding with her. I sense that the owners have strong values pertaining to the health and overall wellbeing of their clients which clearly filters down to the staff.
03 April 2025
Excellent service. Happy friendly staff.
31 March 2025
I have found all of the ladies to be very willing and would generally rate their care as Good to Excellent(4.5 stars) when dealing with washing and toileting. There have been a couple of very small niggles with one or two. However, this month there have been two incidents which have impressed me about the overall quality of care provided. One lady spotted oral thrush (something I wasn't familiar with) on Friday evening and, as my elderly mother had been off her food, I was able to get an emergency prescription on Saturday. Another lady came to do a morning wash and pad change but then had to contend with a burst stoma bag which wasn't on her list of duties. However, she dealt with it calmly and professionally, even though it put her behind on her schedule. The Care Manager I have dealt with on occasion has always been very helpful and dealt with things very quickly. The majority of the staff I have come into contact with are all very personable.
25 March 2025
We have just started using the service and are happy with the care provided. All carers who have visited have been courteous, patient and friendly. They are really such a help, taking their time with Mum to make sure she is comfortable and settling her in before they leave.
25 March 2025
Have only used these carers for my Mum and Dad since Jan 2025, after hearing about them from a friend who is also using them to look after her elderly parents. From the initial contact form online, they have been excellent. The care manager called for a chat then came and met us all at my parents house. They are great at communicating and have the openpass app so you can see what's happening during the visits. We recently had an emergency where we needed extra care for my Dad and they sorted it out instantly from a single call. I can't thank them enough.
21 February 2025
One Day At A Time cared for our mother from March 2022 to her peaceful end at home in September 2024. We would have quickly been out of our depth with her drastic decline if it were not for their care and support. The team were wonderful people who were a comfort and joy to welcome into our home. When mum died, it wasn't just mum that were going to miss. The carers from One Day At A Time will forever be an extended family to us.
30 October 2024
The service I have received over the past 3 months plus, has been second to none. Every carer has been wonderful, nothing is ever too much trouble. I would recommend One Day At A Time Home Care Ltd to anyone who is in need of any of the services they offer, without any hesitation. I have been more than 100% satisfied through all the time I have used them.
04 October 2024
Carers have been coming since my discharge from hospital at the end of May so I have met around 10, I think. I was wary about my need for carers, but in the event, I did not need to worry. They are all such lovely, friendly, professional, helpful intelligent people who have got to know how I like things without me having to keep reminding them. Although I would obviously prefer to be able to look after myself at the moment, they understand that I like to try things myself. The office is easy to contact at all times, is also friendly and responds to my queries or requests. My only problem is that I am limited to the latest time at night as it means I can't really go out in the evenings unless I can arrange for a visit after 10 pm. But I do know that this is difficult.
04 July 2024
The service is exceptional, awesome and incredible. We receive so much confidence and support. We would be poorer without it. Our main support is a natural, warm, kind, thoughtful soul. She is super professional and just genuinely great. I could not praise the service any more... 100/10. Five stars.
21 June 2024
Every carer we have met from One Day At A Time have been warm, respectful and skilled. Some of the regular carers feel more like family visitors now as they have taken time to really get to know my parents and their routines. The office staff have been easy to get hold of and responsive to our queries and requests. Obviously Mum would prefer not to need help but whilst she does, this agency has delivered above our expectations, particularly following previous experiences with other organisations. For me and my brother, knowing that we can assume that mum is safe and treated with warmth and respect has allowed us to gradually return to our busy lives, and focus on work etc. so that we can become daughter and son again. Priceless.
20 June 2024
I cannot state enough how fantastic this care agency is, they have changed our lives, and my wife has formed a relationship with various carers who go above and beyond for her and myself. My wife has MS and every carer that visits, will go above and beyond. A special thanks to five carers in particular. All staff are fantastic I would love to name them all, so thank you all. Highly recommended!
29 May 2024
Everyone is very helpful. The hospital recommended and we would highly recommend. We are very happy with the service and all the carers are so caring, always smiling and nothing is too much trouble. Thank you very much for all your help.
22 April 2024
Staff are caring and polite. Always happy to help. They attend with smiles and kind words and look after my husband with respect and dignity.
28 March 2024
Mum is very happy with the care your team provides. She loves to chat and enjoys the company of all the carers. Her only observation would be that she would prefer her teatime carer visit to begin at 5.30 pm as she is not usually hungry before that time. Thank you so much for all you do for Mum. Very much appreciated.
27 March 2024
Since replacing the NHS Carers in January 2024, I have been totally satisfied with your service and support.
14 March 2024
We have been allocated One Day At A Time Home Care through the local authority and we are so glad we have them. We had a different care agency before them and they offer a 1st class service. All of the carers are friendly and are just amazing at what they do. I could not ask for a better care agency to look after my mum and her care needs. We look forward to seeing them everyday and they seem more like our family now rather than carers as they are so personable and caring. They have all the time in the world and always make sure my mum is nice and clean and offer to help her with all sorts of things. With her condition, they have the knowledge and experience to meet her needs and give her the best level of care. I have sent several emails complimenting the carers as they deserve that. We would not want any other care company and grateful for the whole team. We would highly recommend One Day At A Time Home Care, as well as the carers the office staff are really nice too.
02 February 2024
On the whole, the teams are working efficiently. I feel that sometimes, they spend too long on their phones writing notes out of the 30 minutes.
Latest Reviews for One Day At A Time Home Care Ltd
10 April 2025
Exceptionally service from everyone. All the staff are so friendly and helpful and provide such a professionally service. I cannot thank them all enough for what they have done for my Godmother and me, they are true Angels.
08 April 2025
I have used One Day at a Time since coming home from Stoke Mandeville in October 2022, after a spinal cord injury - over 2 years ago. From day one their care has been quite simply exemplary, I could not ask for more. They are professional, caring, friendly - and all at a very fair price. Nothing is too much trouble, if I need help outside my regular call times, they will always find a way to accommodate me. To sum them up, I'd use the word that is so often missing in this industry - they really care.
07 April 2025
Thanks to the team at One Day At a Time my father is still living independently at his home despite mobility problems. He could not do this without their daily visits to help him wash and dress and get to bed safely every night. It is a huge help for my dad and provides peace of mind for me. The team have been fantastic and are always available to give guidance or make changes when we need it.
04 April 2025
My daughter requires a lot of emotional support and the carers seem to be supporting her with this quite well. The agency recognises that one of my daughter's basic needs is connection with family and are happy to support her when she comes to visit her aging mum overnight. my daughter likes a variety of food from different cultures which the carers seem able to cater to. When my daughter is in a bad mood or disgruntled with something most of the carers are able to calm her down. She has even had various staff from the office calming her down over the phone. I am kept in the loop when my daughter is going through a difficult time including being upset with me - I am given calls to update me and often to let me know that she is okay which takes a lot of stress away from me. When my daughter is upset and calls the office, the staff are very patient and understanding with her. I sense that the owners have strong values pertaining to the health and overall wellbeing of their clients which clearly filters down to the staff.
03 April 2025
Excellent service. Happy friendly staff.
31 March 2025
I have found all of the ladies to be very willing and would generally rate their care as Good to Excellent(4.5 stars) when dealing with washing and toileting. There have been a couple of very small niggles with one or two. However, this month there have been two incidents which have impressed me about the overall quality of care provided. One lady spotted oral thrush (something I wasn't familiar with) on Friday evening and, as my elderly mother had been off her food, I was able to get an emergency prescription on Saturday. Another lady came to do a morning wash and pad change but then had to contend with a burst stoma bag which wasn't on her list of duties. However, she dealt with it calmly and professionally, even though it put her behind on her schedule. The Care Manager I have dealt with on occasion has always been very helpful and dealt with things very quickly. The majority of the staff I have come into contact with are all very personable.
25 March 2025
We have just started using the service and are happy with the care provided. All carers who have visited have been courteous, patient and friendly. They are really such a help, taking their time with Mum to make sure she is comfortable and settling her in before they leave.
25 March 2025
Have only used these carers for my Mum and Dad since Jan 2025, after hearing about them from a friend who is also using them to look after her elderly parents. From the initial contact form online, they have been excellent. The care manager called for a chat then came and met us all at my parents house. They are great at communicating and have the openpass app so you can see what's happening during the visits. We recently had an emergency where we needed extra care for my Dad and they sorted it out instantly from a single call. I can't thank them enough.
21 February 2025
One Day At A Time cared for our mother from March 2022 to her peaceful end at home in September 2024. We would have quickly been out of our depth with her drastic decline if it were not for their care and support. The team were wonderful people who were a comfort and joy to welcome into our home. When mum died, it wasn't just mum that were going to miss. The carers from One Day At A Time will forever be an extended family to us.
30 October 2024
The service I have received over the past 3 months plus, has been second to none. Every carer has been wonderful, nothing is ever too much trouble. I would recommend One Day At A Time Home Care Ltd to anyone who is in need of any of the services they offer, without any hesitation. I have been more than 100% satisfied through all the time I have used them.
04 October 2024
Carers have been coming since my discharge from hospital at the end of May so I have met around 10, I think. I was wary about my need for carers, but in the event, I did not need to worry. They are all such lovely, friendly, professional, helpful intelligent people who have got to know how I like things without me having to keep reminding them. Although I would obviously prefer to be able to look after myself at the moment, they understand that I like to try things myself. The office is easy to contact at all times, is also friendly and responds to my queries or requests. My only problem is that I am limited to the latest time at night as it means I can't really go out in the evenings unless I can arrange for a visit after 10 pm. But I do know that this is difficult.
04 July 2024
The service is exceptional, awesome and incredible. We receive so much confidence and support. We would be poorer without it. Our main support is a natural, warm, kind, thoughtful soul. She is super professional and just genuinely great. I could not praise the service any more... 100/10. Five stars.
21 June 2024
Every carer we have met from One Day At A Time have been warm, respectful and skilled. Some of the regular carers feel more like family visitors now as they have taken time to really get to know my parents and their routines. The office staff have been easy to get hold of and responsive to our queries and requests. Obviously Mum would prefer not to need help but whilst she does, this agency has delivered above our expectations, particularly following previous experiences with other organisations. For me and my brother, knowing that we can assume that mum is safe and treated with warmth and respect has allowed us to gradually return to our busy lives, and focus on work etc. so that we can become daughter and son again. Priceless.
20 June 2024
I cannot state enough how fantastic this care agency is, they have changed our lives, and my wife has formed a relationship with various carers who go above and beyond for her and myself. My wife has MS and every carer that visits, will go above and beyond. A special thanks to five carers in particular. All staff are fantastic I would love to name them all, so thank you all. Highly recommended!
29 May 2024
Everyone is very helpful. The hospital recommended and we would highly recommend. We are very happy with the service and all the carers are so caring, always smiling and nothing is too much trouble. Thank you very much for all your help.
22 April 2024
Staff are caring and polite. Always happy to help. They attend with smiles and kind words and look after my husband with respect and dignity.
28 March 2024
Mum is very happy with the care your team provides. She loves to chat and enjoys the company of all the carers. Her only observation would be that she would prefer her teatime carer visit to begin at 5.30 pm as she is not usually hungry before that time. Thank you so much for all you do for Mum. Very much appreciated.
27 March 2024
Since replacing the NHS Carers in January 2024, I have been totally satisfied with your service and support.
14 March 2024
We have been allocated One Day At A Time Home Care through the local authority and we are so glad we have them. We had a different care agency before them and they offer a 1st class service. All of the carers are friendly and are just amazing at what they do. I could not ask for a better care agency to look after my mum and her care needs. We look forward to seeing them everyday and they seem more like our family now rather than carers as they are so personable and caring. They have all the time in the world and always make sure my mum is nice and clean and offer to help her with all sorts of things. With her condition, they have the knowledge and experience to meet her needs and give her the best level of care. I have sent several emails complimenting the carers as they deserve that. We would not want any other care company and grateful for the whole team. We would highly recommend One Day At A Time Home Care, as well as the carers the office staff are really nice too.
02 February 2024
On the whole, the teams are working efficiently. I feel that sometimes, they spend too long on their phones writing notes out of the 30 minutes.