Submit a Review for Alexandra's Community Care - Truro
Office 3, Calenick House, Truro Technology Park, Newham, Truro, TR1 2XN
View Full Details of Alexandra's Community Care - TruroLatest Reviews for Alexandra's Community Care - Truro
13 September 2024
Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.
13 September 2024
On the whole very good. Cheerful and friendly. Willing to do what I ask.
04 September 2024
Our local office has always responded positively to any requests made with reference to change of times re visits etc. The carers are mostly on time and will appologise if for any reason they are delayed. I am quite satisfied with the level of care they are giving to my life.
28 August 2024
While my husband has been having personal care from Alexandra's, I have found the staff very caring and supportive to my husband. They talk to him and have a laugh. Nothing is too much trouble. The staff arrive with a smile on their face and always a cheery hello greeted to him. He feels very safe and comfortable when around them. They always ask if there is anything else they can do before they leave. Your staff are brilliant and good at thir jobs. The best!
16 August 2024
Very pleased with the service. I'm writing on behalf of my Mum. Mum is very happy with the care that she receives. Thank you very much. Everyone is kind and thoughtful.
12 August 2024
When Alexandra's first visited my wife, my wife had not eaten for 30 days and had only sips of fluid, my wife was also spending most of the time laying in bed. Now 4 months on and with 3 visits a day my wife eats 3 small meals a day, has a change of clothes every day, a wash or shower every day. My wife has dementia and this turnaround in her personal hygiene and nutrition is purely down to Alexandra's carers.
07 August 2024
The carers are fair in their attendance. We are not always receiving time sheets to know when to expect them or who is attending.
06 August 2024
Mum's expereince with Alexandra's has been overwhelmingly positive. She has found the staff extremely friendly and very professional, and nothing is too much trouble. Management is keen to solve any issues and was quick to assist when adjusting Mum's visit times. Very pleased so far.
06 August 2024
All the care workers are very good nothing is too much trouble for them. Always happy and ready for a joke.
05 August 2024
I am happy with the carers, especially the usual ones. Thank you.
05 August 2024
Staff always polite, cheerful and caring. They turn up wearing clean uniforms and have necessary disposable gloves and aprons. Always speak kindly to us and our act! Their regular support is greatly appreciated and their efforts are enjoyed by our daughter.
01 August 2024
Completely satisfied.
25 July 2024
I am very happy with the care and support provided by all my carers - both dealing with routine care and out-of-the-ordinary events. My only concern relates to communication from the office, in particular failure to inform me of a change in the timing of my visit.
23 April 2024
I have needed to arrange and facilitate care for my mum whilst living 250 miles away. I have found all the office staff very pleasant to deal with and very accommodating. I don't have day-to-day contact with the carers but I have access to their reports on the app and this helps to give peace of mind.
17 November 2023
Overall, the service is good. Just one or two of the carers are not as thorough as others, but that is to be expected - not everyone does things the same, so I'm not complaining.
08 August 2023
Staff are all excellent and friendly and very willing to help.
07 June 2023
The staff are lovely, friendly and a great team of carers. I feel well cared for and looked after, so I look forward to their visits. We enjoy listening to music together throughout the time we share, and they also respect I have dogs and take some time to play with them also.
07 June 2023
The staff are amazing and so supportive to the client and the family as well. They always go that little bit extra. Nothing is too much trouble for them and they brighten up the client's day. We are so glad to have found Alexandra's Community Care - Truro.
07 June 2023
In general very happy with the care both my husband and myself receive, staff and carers are friendly efficient and always helpful. We have been in this company for a few years, they listen if you have any problems and will always do their best to rectify the problem.
07 June 2023
All the staff are very helpful and friendly; they are extremely professional and understand the needs of my partner. Regarding the office, they could not be any more helpful and understanding. I would recommend them.
Latest Reviews for Alexandra's Community Care - Truro
13 September 2024
Always treated with respect. Carers are friendly efficient and very helpful, sometimes the management doesn't always listen to something I need but generally very helpful.
13 September 2024
On the whole very good. Cheerful and friendly. Willing to do what I ask.
04 September 2024
Our local office has always responded positively to any requests made with reference to change of times re visits etc. The carers are mostly on time and will appologise if for any reason they are delayed. I am quite satisfied with the level of care they are giving to my life.
28 August 2024
While my husband has been having personal care from Alexandra's, I have found the staff very caring and supportive to my husband. They talk to him and have a laugh. Nothing is too much trouble. The staff arrive with a smile on their face and always a cheery hello greeted to him. He feels very safe and comfortable when around them. They always ask if there is anything else they can do before they leave. Your staff are brilliant and good at thir jobs. The best!
16 August 2024
Very pleased with the service. I'm writing on behalf of my Mum. Mum is very happy with the care that she receives. Thank you very much. Everyone is kind and thoughtful.
12 August 2024
When Alexandra's first visited my wife, my wife had not eaten for 30 days and had only sips of fluid, my wife was also spending most of the time laying in bed. Now 4 months on and with 3 visits a day my wife eats 3 small meals a day, has a change of clothes every day, a wash or shower every day. My wife has dementia and this turnaround in her personal hygiene and nutrition is purely down to Alexandra's carers.
07 August 2024
The carers are fair in their attendance. We are not always receiving time sheets to know when to expect them or who is attending.
06 August 2024
Mum's expereince with Alexandra's has been overwhelmingly positive. She has found the staff extremely friendly and very professional, and nothing is too much trouble. Management is keen to solve any issues and was quick to assist when adjusting Mum's visit times. Very pleased so far.
06 August 2024
All the care workers are very good nothing is too much trouble for them. Always happy and ready for a joke.
05 August 2024
I am happy with the carers, especially the usual ones. Thank you.
05 August 2024
Staff always polite, cheerful and caring. They turn up wearing clean uniforms and have necessary disposable gloves and aprons. Always speak kindly to us and our act! Their regular support is greatly appreciated and their efforts are enjoyed by our daughter.
01 August 2024
Completely satisfied.
25 July 2024
I am very happy with the care and support provided by all my carers - both dealing with routine care and out-of-the-ordinary events. My only concern relates to communication from the office, in particular failure to inform me of a change in the timing of my visit.
23 April 2024
I have needed to arrange and facilitate care for my mum whilst living 250 miles away. I have found all the office staff very pleasant to deal with and very accommodating. I don't have day-to-day contact with the carers but I have access to their reports on the app and this helps to give peace of mind.
17 November 2023
Overall, the service is good. Just one or two of the carers are not as thorough as others, but that is to be expected - not everyone does things the same, so I'm not complaining.
08 August 2023
Staff are all excellent and friendly and very willing to help.
07 June 2023
The staff are lovely, friendly and a great team of carers. I feel well cared for and looked after, so I look forward to their visits. We enjoy listening to music together throughout the time we share, and they also respect I have dogs and take some time to play with them also.
07 June 2023
The staff are amazing and so supportive to the client and the family as well. They always go that little bit extra. Nothing is too much trouble for them and they brighten up the client's day. We are so glad to have found Alexandra's Community Care - Truro.
07 June 2023
In general very happy with the care both my husband and myself receive, staff and carers are friendly efficient and always helpful. We have been in this company for a few years, they listen if you have any problems and will always do their best to rectify the problem.
07 June 2023
All the staff are very helpful and friendly; they are extremely professional and understand the needs of my partner. Regarding the office, they could not be any more helpful and understanding. I would recommend them.