Submit a Review for Right at Home (Medway)
145 Watling Street, Gillingham, ME7 2YY
View Full Details of Right at Home (Medway)Latest Reviews for Right at Home (Medway)
19 March 2025
We chose RightatHome to support my mum when we needed a little respite, and they have been so fabulous that we now use them increasingly on a regular basis. Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while we are out. It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally. I would definitely recommend Right at home for excellent care and support for people in their own homes.
12 March 2025
Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use them when he is here.
05 March 2025
I am very impressed with the service provided. The client has received excellent care from her befrienders ( in spite of her caution when the service was suggested to her). I appreciate the fact that she has had the same befriender and, on the occasional time when the usual person was not available, care was taken to introduce the client to a new befriender. This was very comforting to your client. The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me. It is a help to me to read the daily reports from the befriender.
04 March 2025
Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable and go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.
03 March 2025
Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.
28 February 2025
All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.
26 February 2025
From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed. Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum. Thank you to all of the team for making her life that much richer.
12 February 2025
Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.
07 February 2025
We are very satisfied with the care and attention provided to my mother post her hospital stay. Staff are helpful, punctual and friendly. All my mum's needs are met and we couldn't be happier. The management team are very efficient and informative and we are kept up to date with all matters.
02 October 2024
I am delighted that I saved your leaflet which came through the post. Right at Home is everything it says. There was an excellent introductory meeting and very quickly I received help. The ladies could not have been more professional, friendly and helpful.
29 July 2024
Right at Home provided exemplary care for my aunt who lived by herself when she came out of hospital and I can't recommend them highly enough. They were incredibly friendly and helpful from my initial enquiries to visiting my aunt in hospital and to helping me coordinate her discharge. I was very impressed with the kindness and compassion of the live-in carer in ensuring that she had all her needs met as she was bedbound and also with the regular contact with myself as I live a couple of hours away. They gave myself and family peace of mind that she was being very well looked after in her own home which is where she wanted to be. Thank you.
27 June 2024
After having a poor experience with another care provider Right at Home was a breath of fresh air! The carers were all professional, friendly, and turned up when they said. They always lifted my mum's mood and made her laugh. The staff in the office always responded promptly and were very helpful. Mum's and the family's stress levels were greatly reduced after employing Right at Home.
21 June 2024
After my wife's diagnosis, it became clear that I would need respite support at some stage, so I interviewed a number of care agencies before choosing Right at Home. Although they had been highly recommended by others, I needed to make my own judgement before coming to a decision. From the outset, their representatives were friendly, knowledgeable and highly organised. I was given plenty of information about choices and the opportunity to meet potential carers in my home. I was never rushed into making decisions and at all times felt that Right at Home had my best interests at heart. My wife has had carer support for several months now and the whole experience continues to be of enormous benefit to us both. A first-class organisation offering a first-class service. Thank you.
20 June 2024
This company has been providing carers for my wife who has advanced Alzheimer's for several years. I have found their service reliable and the staff caring and good. They are well monitored by the management.
18 June 2024
My dad needed an urgent care package set up after a serious infection and a prolonged stay in hospital. Right at Home were very helpful and recognised the urgency of the situation. The care has been exemplary from all members of staff and my dad is making slow, but steady progress in all areas. I have completed this review for him as he does not have the mental capacity to do so.
31 May 2024
All of the carers were fantastic, kind and caring and nothing too much trouble.
09 January 2024
All the ladies who visit my mum are lovely. Nothing is too much trouble. They have become more like family and treat Mum with respect and dignity. I wouldn't use any other care agency. Special that to the manager and the team.
04 January 2024
I really have nothing but praise for the excellent and professional service Right at Home Medway provide. My Uncle has been a Client for over twelve months now, and the care he has received has been excellent and backed up by an equally excellent management team. All the staff I have met and spoken with have always been extremely cheerful, helpful and professional. I would thoroughly recommend Right at Home Medway.
05 September 2023
We have had amazing help and assistance since my father-in-law became ill. Always available to assist and offer to take pressure off us when dealing with other parties. Carers are fantastic - could have coped without them. Thank you.
21 August 2023
We have received a caring, friendly service whilst being professional at all times. I would recommend Right at Home to anyone looking for some help with family around the home or for themselves. It's so important to be able to trust your care service and be kept informed at all times, whilst helping to keep the member's dignity and independence.
Latest Reviews for Right at Home (Medway)
19 March 2025
We chose RightatHome to support my mum when we needed a little respite, and they have been so fabulous that we now use them increasingly on a regular basis. Mum really enjoys their visits, even though it is usually a bedtime call, they still take the time to sit and chat and keep her company while we are out. It is easy to track her schedule of care calls using an online portal, and any urgent changes have always been dealt with quickly and professionally. I would definitely recommend Right at home for excellent care and support for people in their own homes.
12 March 2025
Have been using this company since 2024 for my father who stays with me for 8 weeks every 16 weeks. I have had the same carers each time & my dad who is 94 gets on really well with them. Never had any problems or had to complain about anything, they are always very accommodating & will always use them when he is here.
05 March 2025
I am very impressed with the service provided. The client has received excellent care from her befrienders ( in spite of her caution when the service was suggested to her). I appreciate the fact that she has had the same befriender and, on the occasional time when the usual person was not available, care was taken to introduce the client to a new befriender. This was very comforting to your client. The daily care was very good, and I notice a difference to the standard of cleanliness in the house as a result of your staff being there. Your client has enjoyed their company and I have appreciated the times when your staff have been in touch with me when they have a difficulty or are informing me of a particular problem. The liaison between yourselves and me is very good and is a huge help to me. It is a help to me to read the daily reports from the befriender.
04 March 2025
Having been let down by a couple of other agencies for lunchtime break cover, it has been refreshing to have a team that we can rely on. Each of the carers who attend Mum are friendly, caring and professional. Nothing is too much trouble for them. Equally, the management team are very approachable and go out of their way to accommodate any last-minute changes that we may have needed to ensure the continuity of care. As a family, we are relieved and happy to have found such a caring and reliable company. Thank you for all that you do.
03 March 2025
Mum loves the carers who provide care, kindness and friendship to her. If there are problems they tell us immediately and are part of the solution. We have never had any problems over the last year or so. Mum is happy and we have the reassurance that the dedicated care team bring.
28 February 2025
All carers for mum are amazing. They go above and beyond their duty of care! Communication with myself and office staff is great and well organised. Due to mums dementia, they have been very supportive to not only mum but me as well.
26 February 2025
From August 1st until now, December 22nd, the carers have never failed to be there for Mum and have been flexible when needed. Their dedication, sincerity, friendly character and competence have ensured the well-being of Mum. Thank you to all of the team for making her life that much richer.
12 February 2025
Can't thank the Right at Home team enough for the care they gave to my Mum. There's carers and there's those that really care and go the extra mile. I definitely recommend them to anyone who needs support with a loved one. I needed support quickly and they were there and also very flexible.
07 February 2025
We are very satisfied with the care and attention provided to my mother post her hospital stay. Staff are helpful, punctual and friendly. All my mum's needs are met and we couldn't be happier. The management team are very efficient and informative and we are kept up to date with all matters.
02 October 2024
I am delighted that I saved your leaflet which came through the post. Right at Home is everything it says. There was an excellent introductory meeting and very quickly I received help. The ladies could not have been more professional, friendly and helpful.
29 July 2024
Right at Home provided exemplary care for my aunt who lived by herself when she came out of hospital and I can't recommend them highly enough. They were incredibly friendly and helpful from my initial enquiries to visiting my aunt in hospital and to helping me coordinate her discharge. I was very impressed with the kindness and compassion of the live-in carer in ensuring that she had all her needs met as she was bedbound and also with the regular contact with myself as I live a couple of hours away. They gave myself and family peace of mind that she was being very well looked after in her own home which is where she wanted to be. Thank you.
27 June 2024
After having a poor experience with another care provider Right at Home was a breath of fresh air! The carers were all professional, friendly, and turned up when they said. They always lifted my mum's mood and made her laugh. The staff in the office always responded promptly and were very helpful. Mum's and the family's stress levels were greatly reduced after employing Right at Home.
21 June 2024
After my wife's diagnosis, it became clear that I would need respite support at some stage, so I interviewed a number of care agencies before choosing Right at Home. Although they had been highly recommended by others, I needed to make my own judgement before coming to a decision. From the outset, their representatives were friendly, knowledgeable and highly organised. I was given plenty of information about choices and the opportunity to meet potential carers in my home. I was never rushed into making decisions and at all times felt that Right at Home had my best interests at heart. My wife has had carer support for several months now and the whole experience continues to be of enormous benefit to us both. A first-class organisation offering a first-class service. Thank you.
20 June 2024
This company has been providing carers for my wife who has advanced Alzheimer's for several years. I have found their service reliable and the staff caring and good. They are well monitored by the management.
18 June 2024
My dad needed an urgent care package set up after a serious infection and a prolonged stay in hospital. Right at Home were very helpful and recognised the urgency of the situation. The care has been exemplary from all members of staff and my dad is making slow, but steady progress in all areas. I have completed this review for him as he does not have the mental capacity to do so.
31 May 2024
All of the carers were fantastic, kind and caring and nothing too much trouble.
09 January 2024
All the ladies who visit my mum are lovely. Nothing is too much trouble. They have become more like family and treat Mum with respect and dignity. I wouldn't use any other care agency. Special that to the manager and the team.
04 January 2024
I really have nothing but praise for the excellent and professional service Right at Home Medway provide. My Uncle has been a Client for over twelve months now, and the care he has received has been excellent and backed up by an equally excellent management team. All the staff I have met and spoken with have always been extremely cheerful, helpful and professional. I would thoroughly recommend Right at Home Medway.
05 September 2023
We have had amazing help and assistance since my father-in-law became ill. Always available to assist and offer to take pressure off us when dealing with other parties. Carers are fantastic - could have coped without them. Thank you.
21 August 2023
We have received a caring, friendly service whilst being professional at all times. I would recommend Right at Home to anyone looking for some help with family around the home or for themselves. It's so important to be able to trust your care service and be kept informed at all times, whilst helping to keep the member's dignity and independence.