Submit a Review for Trust In Care
339 High Street, West Bromwich, B70 9QG
View Full Details of Trust In CareLatest Reviews for Trust In Care
07 February 2025
Unfortunately my experience has been the following: - Company does not promote independence. - Company wants to constantly make decisions for service users on what they can or not do i.e. having a shower can be dangerous so therefore the staff can't do it but you're not medically trained to make the decision. Listen to the service user and their requirements. - Staff constantly want to run out of the door and not wanting to give the allocated 30 mins sometimes only 15mins or less. - Company takes no liability for damage conducted in service user's property by staff. - Management are rude, confrontational and make no attempt to listen to the service user. - You are not contacted back when you leave a message for a team leader to call you. Or either they say they will call you but don't. I did make a good rapport with some carers who were genuinely caring and wanted to help. The company really need to promote independence especially for younger service users.
17 September 2024
My dad has been receiving the care visits on 4 occasions per day for 3 months. They always arrive with smiles on their faces and engage well from the moment they arrive to the time they leave, and this is not only with my dad but myself also. They are well experienced in their role and always provide great advice to assist in ensuring my dad is comfortable and always provide me with an update on changes to assist with regular reviews by the nurses. They are also very keen to go above and beyond and never hesitate with any requests from me or my dad, even when they have had a busy and stressful shift. I would highly recommend the support that is provided by Trust in Care.
17 September 2024
My mother is bed-bound and currently receiving 4 visits per day towards her end-of-life mixed dementia care. The carers who come to my home and provide this care are the most amazing people. I could not manage without them. They treat my mother with the utmost care and respect.
14 August 2024
I'm a friend of a client who uses this care service, She is disabled. I regularly visit my friend at her house. The service she gets is mind-blowing. 2 carers who come and care for my friend are very kind and friendly. Both of the carers take their time to do everything in detail, for example, her medication, food, cleaning, changing bedding, personal care, communication, etc. Couldn't recommend enough. I would give more than 5 stars if there was more.
08 August 2024
I would like to take this opportunity to sincerely thank the carers in the care team for the kindness they have shown and the help they have given my family over the past few weeks. The team approach their job as a vocation; going over and beyond to help those in need. On behalf of my family, I would like to publicly thank the team for all their efforts.
07 August 2024
The care my mum received from the girls at Trust-In-Care was exceptional. The care and compassion they showed in my mum's final weeks were really lovely. They were careful and were really gentle with my mum and took the time to ask how I was as well. A lovely team who should be proud of the way they carried out their visits.
30 July 2024
I highly recommend this business. Their customer service is second to none. The care and quality are consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. I would like to thank one lady in particular for always explaining any concerns to me and going that extra mile.
11 August 2023
Very very poor. I only gave 1 star because it wouldn’t let me give anything lower. I could go on and on about this care provider. Not good on any level. Forget to give medication, go without giving the main mid-day meal. On two other occasions wouldn’t have had a main meal. Didn’t have to prep them already done for them. Left dirty cups with clean cups and didn’t put them away just left them. Didn’t strip a dirty bed in the morning, soiled bottom sheet where my mum had been changed. Three pillows were very dirty and the duvet was filthy. Instead just striping in seconds and putting it in the laundrette. Then the one carer when I questioned about her calling my mother a fussy woman, she said, well she wanted her hearing aids. Then she told me to put the hairbrush away off the kitchen table. Then she dropped some of her tablets down the front of her. I said if she could get up and walk at all she would. That’s your job if I am not mistaken. You can see she is 94 years old and a severely disabled lady.
Latest Reviews for Trust In Care
07 February 2025
Unfortunately my experience has been the following: - Company does not promote independence. - Company wants to constantly make decisions for service users on what they can or not do i.e. having a shower can be dangerous so therefore the staff can't do it but you're not medically trained to make the decision. Listen to the service user and their requirements. - Staff constantly want to run out of the door and not wanting to give the allocated 30 mins sometimes only 15mins or less. - Company takes no liability for damage conducted in service user's property by staff. - Management are rude, confrontational and make no attempt to listen to the service user. - You are not contacted back when you leave a message for a team leader to call you. Or either they say they will call you but don't. I did make a good rapport with some carers who were genuinely caring and wanted to help. The company really need to promote independence especially for younger service users.
17 September 2024
My dad has been receiving the care visits on 4 occasions per day for 3 months. They always arrive with smiles on their faces and engage well from the moment they arrive to the time they leave, and this is not only with my dad but myself also. They are well experienced in their role and always provide great advice to assist in ensuring my dad is comfortable and always provide me with an update on changes to assist with regular reviews by the nurses. They are also very keen to go above and beyond and never hesitate with any requests from me or my dad, even when they have had a busy and stressful shift. I would highly recommend the support that is provided by Trust in Care.
17 September 2024
My mother is bed-bound and currently receiving 4 visits per day towards her end-of-life mixed dementia care. The carers who come to my home and provide this care are the most amazing people. I could not manage without them. They treat my mother with the utmost care and respect.
14 August 2024
I'm a friend of a client who uses this care service, She is disabled. I regularly visit my friend at her house. The service she gets is mind-blowing. 2 carers who come and care for my friend are very kind and friendly. Both of the carers take their time to do everything in detail, for example, her medication, food, cleaning, changing bedding, personal care, communication, etc. Couldn't recommend enough. I would give more than 5 stars if there was more.
08 August 2024
I would like to take this opportunity to sincerely thank the carers in the care team for the kindness they have shown and the help they have given my family over the past few weeks. The team approach their job as a vocation; going over and beyond to help those in need. On behalf of my family, I would like to publicly thank the team for all their efforts.
07 August 2024
The care my mum received from the girls at Trust-In-Care was exceptional. The care and compassion they showed in my mum's final weeks were really lovely. They were careful and were really gentle with my mum and took the time to ask how I was as well. A lovely team who should be proud of the way they carried out their visits.
30 July 2024
I highly recommend this business. Their customer service is second to none. The care and quality are consistently outstanding, exceeding my expectations every time. I was completely impressed with their professionalism and customer service. I would like to thank one lady in particular for always explaining any concerns to me and going that extra mile.
11 August 2023
Very very poor. I only gave 1 star because it wouldn’t let me give anything lower. I could go on and on about this care provider. Not good on any level. Forget to give medication, go without giving the main mid-day meal. On two other occasions wouldn’t have had a main meal. Didn’t have to prep them already done for them. Left dirty cups with clean cups and didn’t put them away just left them. Didn’t strip a dirty bed in the morning, soiled bottom sheet where my mum had been changed. Three pillows were very dirty and the duvet was filthy. Instead just striping in seconds and putting it in the laundrette. Then the one carer when I questioned about her calling my mother a fussy woman, she said, well she wanted her hearing aids. Then she told me to put the hairbrush away off the kitchen table. Then she dropped some of her tablets down the front of her. I said if she could get up and walk at all she would. That’s your job if I am not mistaken. You can see she is 94 years old and a severely disabled lady.