Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Sure Healthcare (Hull)

stars
stars 16 January 2024
Absolutely amazing service from the whole team, prompt, friendly and supportive every visit! We only used the service at very short notice for some respite care over the Christmas holidays to support my mother after having some surgery. Would recommend wholeheartedly to anyone looking for care and wouldn't hesitate in engaging with them again in the future!
Review from A M (Son of Client/Service User)
stars
stars 04 June 2021
I only needed the post-operation service very short term, but the service was responsive, timely and fully able to meet my needs. The carers were both friendly and used full PPE. They understood my needs and were able to meet them. My contact with the managers/office staff was efficient and helpful.
Review from Karen H (Client / Service User)
stars
stars 19 April 2021
Had a lot of different carers, which is not ideal. Some better than others, which will always be the case. Family leave notes, but not always read. Carers not signing to say care plan been read? Carers seem to be friendly enough. So basically, average care.
Review from E M (Client / Service User)
stars
stars 20 October 2020
I was impressed when I phoned Sure Healthcare that they wanted to see me before starting. Great start. I was given a list of carers by my social worker - I had six weeks after a hospital stay. The Care Co-ordinator came over and we had a talk about my care and a plan was agreed and carers started the following Monday. I am now in my sixth week and highly satisfied with the carers who as time goes on become friends. Very efficient and organised and a bright light in my day. Owing to my health problems, I am still isolating except from my family and three others!
Review from Geraldine W (Client / Service User)