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Horizon House, Roman Ridge Road, Sheffield, S9 1GD
View Full Details of Hales Home Care (Sheffield)Latest Reviews for Hales Home Care (Sheffield)
03 October 2024
Generally, the care is pretty good but the main issue we have is the timing of the calls. When Hales took over it was agreed that Mum likes to get up around 9 am and go to bed around 7.30 pm but the evening call is usually set around 8.30 pm and sometimes even later but usually when we speak to the carers they say they'll try to get here for 7.30 pm. But on the morning calls we can be calling up around 10:15 am asking where the carers are, and on a rare occasion the carers haven't arrived until 11.45 am to get mum up washed and ready by which time I have managed to do it myself as mum will keep asking when can I get up. I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.
30 September 2024
My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard over the past years to work with me to get to know my mum and dad's needs so that they can provide the best possible care for them. My mum and dad need the same carers daily because of their condition and even when exceptional circumstances happen the care providers try to accommodate my parents' needs as much as they can and keep to carers who know them. The office staff and carers are so helpful whenever I call and the carers my mum and dad have are lovely people. The carers are very patient, kind and compassionate. I do not know what my mum and dad would do without them.
05 April 2023
Dreadful company. Staff are treated badly by management, some working impossible hours. Carers turn up at any time of day without prior notice, or not at all for days sometimes. The turnover of staff is worryingly high. Tip: Avoid at all costs.
Latest Reviews for Hales Home Care (Sheffield)
03 October 2024
Generally, the care is pretty good but the main issue we have is the timing of the calls. When Hales took over it was agreed that Mum likes to get up around 9 am and go to bed around 7.30 pm but the evening call is usually set around 8.30 pm and sometimes even later but usually when we speak to the carers they say they'll try to get here for 7.30 pm. But on the morning calls we can be calling up around 10:15 am asking where the carers are, and on a rare occasion the carers haven't arrived until 11.45 am to get mum up washed and ready by which time I have managed to do it myself as mum will keep asking when can I get up. I know it may be staffing issues and sickness, with the staff who are working having more work put on them to cover for sickness but it can be frustrating trying to arrange things when you don't know what time the carers are going to turn up.
30 September 2024
My mum and dad both have very complex needs, the care they get is exceptional and very consistent. The care company have worked so hard over the past years to work with me to get to know my mum and dad's needs so that they can provide the best possible care for them. My mum and dad need the same carers daily because of their condition and even when exceptional circumstances happen the care providers try to accommodate my parents' needs as much as they can and keep to carers who know them. The office staff and carers are so helpful whenever I call and the carers my mum and dad have are lovely people. The carers are very patient, kind and compassionate. I do not know what my mum and dad would do without them.
05 April 2023
Dreadful company. Staff are treated badly by management, some working impossible hours. Carers turn up at any time of day without prior notice, or not at all for days sometimes. The turnover of staff is worryingly high. Tip: Avoid at all costs.