Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Latest Reviews for Handle with Care (Black Country) Ltd

stars
stars 09 July 2024
We have used this company for quite a long time and have been very pleased with the service provided. We have used other companies in the past but this is the best to date. The carers are always polite and helpful and never gossip or discuss other clients.
Review from Catherine M (Wife of Client/Service User)
stars
stars 12 December 2022
Absolutely terrible. This company took over my vulnerable mother's care for literally one week before relinquishing their services and confusing and upsetting an elderly woman. The Care Assessor from Handle with Care assessed my mother yesterday and stated everything was fine. It took us 2 hours to complete the assessment and my mother disclosed various personal details and issues she has, only to be dumped the day after. I inquired as to why they had done this and was told it was due to cameras being installed in the premises. This is a complete lie as I told Handle with Care from day 1. There were cameras for my mother's safeguarding and they stated that it was not an issue. I will be writing to the directors for a full explanation as their conduct is abhorrent.
Review from David B (Son of Client/Service User)