Submit a Review for Heart2Heart Homecare
Unit 105, Solent Business Centre, 343 Millbrook Road West, Southampton, SO15 0HW
View Full Details of Heart2Heart HomecareLatest Reviews for Heart2Heart Homecare
20 March 2025
From day one of Heart2Heart care we as a family have witnessed exceptional love & care for mum. Having carers coming in to assist mum, we thought was going to be challenging but all the carers with their relaxed positive attitude, mum actually looks forward to the twice daily visits. Everyone that we have dealt with go above and beyond to provide the excellent service that they provide. Any queries that have arisen the office team are straight on to it with a friendly response and action. We have great peace of mind now and going into the future knowing that mum is receiving the best possible care that she could have. This team are amazing. We would all as a family highly recommend Heart2Heart for anyone that requires professional dedicated care.
20 March 2025
I use Heart2Heart to provide care for my Dad who has dementia. Every carer shows respect and kindness to my Dad; he enjoys their company. They follow the set tasks rigorously and leave a comprehensive report on the app which allows me to assess how my dad is getting on. The office staff are friendly and communicate promptly and readily.
20 March 2025
Heart2Heart have been looking after my mother via a half hour lunchtime visit for the last eighteen months, after a series of TIAs affected her sense of balance. This enables me to go to work, confident that she will be escorted to the toilet and given a cup of tea while I'm gone. Mother is very pleased with the service that is provided. Heart2Heart provide the same carer on most days which has allowed mother to establish a good relationship. The management of Heart2Heart are keen to ensure that the service is meeting her needs by visiting regularly. They are able to accommodate additional visits, given reasonable notice, if I need to go away. Overall, I'm very happy with Heart2Heart
14 August 2024
We used Heart2Heart for my elderly aunt who lived alone and has Alzheimer's. We used them from May through to August 2024. All the carers were exceptional and kept in contact with me via the app. The management staff were also amazing and extremely helpful supportive and personable. I could not have asked for a better team of people. My aunt liked them all and they carried out all their tasks impeccably well.
11 January 2024
Heart2Heart Homecare are so aptly named. Their service is absolutely amazing. My mother-in-law has used this agency for the past 2 years and all of the staff are so caring and could not do enough for her. This week she unfortunately passed away, but the support we and she received during her passing was immense. The carer who was looking after her did not want to leave her and only did so once we arrived. The two ladies who run the agency came out to support us and did everything they could for us, including helping us clean up the house once she had gone. They treated her and us like family and we are so grateful. They enabled us to allow her to have her last wishes and stay in her own home and have a peaceful calm death. Thank you is not enough.
27 October 2023
As a family we reached out for care for our dad. The situation we found ourselves in was quite tragic but these wonderful people helped out immensely. The speed of response to our situation, and the care and compassion shown by the team really touched my heart. I could not ask of any more of these deeply caring individuals, and utmost dignity at all times. Thank you is not enough.
10 May 2023
The care staff are amazing at Heart2Heart Homecare and I am so grateful that they are the ones looking after my Mum. They also help my wife and myself, by keeping us updated on any concerns and letting us know of any shopping needed. I have come to know a lot of the team over the last few years and can honestly say they are some of the nicest people I know.
05 May 2023
Service of the agency is excellent. The carers provided are hard-working caring considerate of clients' needs. Very professional and thoughtful kind and all committed to their jobs. A genuine dedication in their job to make a difference to each client's everyday life. I feel they should be paid more in their jobs as they are very valuable in the care sector and should be rewarded as we are a growing population of elderly people who need urgent care.
01 March 2022
On the whole I could not be happier. The staff always try to be on time and they do their best for me. The only slight issue is that there is one carer who works very slowly and therefore there is a limit on what duties he can complete in the time.
25 February 2022
I found myself having to arrange care for my mother in law, and having no idea about this I just started contacting companies I found on an internet search. After speaking to Heart2Heart who were very helpful in explaining what they could offer I engaged them. They proved to be very reliable and punctual with a very handy app that allowed me to check the timings and the reports, however the best thing about Heart2Heart was the carers who were excellent and although my in-laws are not easily pleased they had nothing but praise for every carer that they saw. I would unhesitatingly recommend them and I would definitely use them again if needed.
25 February 2022
From the very start of my sons care from Heart2Heart, I have been both delighted and reassured with the service provided. You are always prepared to go the extra mile and make every effort to visit on time. If any problems occur you have always kept me informed and are friendly and polite.
25 February 2022
The service my dad receives on a daily basis is excellent. The staff are caring and very professional. We have had 4 previous care providers and Heart2Heart Homecare are the best by far. Would highly recommend to other friends or family.
04 February 2022
Heart2Heart have looked after my mother for a period in excess of 12 months and never in that time or in my experience have they been found wanting in care provided, time spent or professional attitude to a very demanding client. Thank you all.
24 January 2022
The care my husband has received from the very first visit of carers from Heart2heart Homecare has been outstanding. The carers have been experienced and understanding of his needs. They have all had different personalities and have provided the care he needs in a professional manner. I have felt confident to leave the house while they are there to look after him for a couple of hours. It has made a huge difference to us both.
24 January 2022
We started using Heart2Heart Homecare in October 2021 and they have been amazing. They are extremely reliable and responsive to changing needs. The carers are all very kind and supportive to mum, always taking the time to chat with her and cheer her up if she's feeling a bit down. When we have contacted the office they have always been very responsive and friendly, nothing is too much trouble. If they notice anything not quite right with mum they will contact us or medical professionals if necessary. Mum is happy and well cared for and very pleased with the care she receives. She has a lovely rapport with all the carers. As a family, we are far more relaxed about mum now, knowing she is so well looked after by the carers and we can rely on them to let us know if anything is amiss.
24 January 2022
We are so happy with the service provided by Heart2Heart Homecare. The staff are kind, dedicated and efficient and always prepared to change to match changing requirements. We are always kept updated of any changes in timings as they become necessary due to varying circumstances ie staff shortages due to illness.
19 March 2021
I have been under the care of the manager's team for the last two years. I found Heart2Heart when I came out of hospital for my 7th hip replacement. They have proved invaluable help in my recovery and the carers continue to support me every morning with my routine. The manager's team have gone above and beyond, even taking me to my aqua therapy and hospital appointments. Last year, I ended up back in hospital due to a bleed in my left leg. I was returned home a few weeks later and Heart2Heart assumed my care. I temporarily needed extra help whilst I was still recovering, which Heart2Heart provided straight away. The team from Heart2Heart have provided unstinting, knowledgeable concern for my wellbeing.
18 March 2021
We’ve just started using Heart2Heart Homecare and I can honestly say they are an excellent care provider! I’m thoroughly impressed so far and I trust that everything so smoothly and safely, which holds extra importance during the current Covid climate.
17 March 2021
My elderly father was not always the easiest of people to care for but the carers did so with kindness and tolerance. We found the company to be very reliable and proactive in contacting us if necessary. It was great to know we are not the only ones looking out for dad. We always felt we were dealing with people who had a ‘heart’.
17 March 2021
Got in touch with the team at Heart2Heart in relation for care for my grandparents. They were quick at responding and arranging an appointment. They clearly went over their services, what they can offer and scheduling requirements. They were thorough and worked around all our requirements.
Latest Reviews for Heart2Heart Homecare
20 March 2025
From day one of Heart2Heart care we as a family have witnessed exceptional love & care for mum. Having carers coming in to assist mum, we thought was going to be challenging but all the carers with their relaxed positive attitude, mum actually looks forward to the twice daily visits. Everyone that we have dealt with go above and beyond to provide the excellent service that they provide. Any queries that have arisen the office team are straight on to it with a friendly response and action. We have great peace of mind now and going into the future knowing that mum is receiving the best possible care that she could have. This team are amazing. We would all as a family highly recommend Heart2Heart for anyone that requires professional dedicated care.
20 March 2025
I use Heart2Heart to provide care for my Dad who has dementia. Every carer shows respect and kindness to my Dad; he enjoys their company. They follow the set tasks rigorously and leave a comprehensive report on the app which allows me to assess how my dad is getting on. The office staff are friendly and communicate promptly and readily.
20 March 2025
Heart2Heart have been looking after my mother via a half hour lunchtime visit for the last eighteen months, after a series of TIAs affected her sense of balance. This enables me to go to work, confident that she will be escorted to the toilet and given a cup of tea while I'm gone. Mother is very pleased with the service that is provided. Heart2Heart provide the same carer on most days which has allowed mother to establish a good relationship. The management of Heart2Heart are keen to ensure that the service is meeting her needs by visiting regularly. They are able to accommodate additional visits, given reasonable notice, if I need to go away. Overall, I'm very happy with Heart2Heart
14 August 2024
We used Heart2Heart for my elderly aunt who lived alone and has Alzheimer's. We used them from May through to August 2024. All the carers were exceptional and kept in contact with me via the app. The management staff were also amazing and extremely helpful supportive and personable. I could not have asked for a better team of people. My aunt liked them all and they carried out all their tasks impeccably well.
11 January 2024
Heart2Heart Homecare are so aptly named. Their service is absolutely amazing. My mother-in-law has used this agency for the past 2 years and all of the staff are so caring and could not do enough for her. This week she unfortunately passed away, but the support we and she received during her passing was immense. The carer who was looking after her did not want to leave her and only did so once we arrived. The two ladies who run the agency came out to support us and did everything they could for us, including helping us clean up the house once she had gone. They treated her and us like family and we are so grateful. They enabled us to allow her to have her last wishes and stay in her own home and have a peaceful calm death. Thank you is not enough.
27 October 2023
As a family we reached out for care for our dad. The situation we found ourselves in was quite tragic but these wonderful people helped out immensely. The speed of response to our situation, and the care and compassion shown by the team really touched my heart. I could not ask of any more of these deeply caring individuals, and utmost dignity at all times. Thank you is not enough.
10 May 2023
The care staff are amazing at Heart2Heart Homecare and I am so grateful that they are the ones looking after my Mum. They also help my wife and myself, by keeping us updated on any concerns and letting us know of any shopping needed. I have come to know a lot of the team over the last few years and can honestly say they are some of the nicest people I know.
05 May 2023
Service of the agency is excellent. The carers provided are hard-working caring considerate of clients' needs. Very professional and thoughtful kind and all committed to their jobs. A genuine dedication in their job to make a difference to each client's everyday life. I feel they should be paid more in their jobs as they are very valuable in the care sector and should be rewarded as we are a growing population of elderly people who need urgent care.
01 March 2022
On the whole I could not be happier. The staff always try to be on time and they do their best for me. The only slight issue is that there is one carer who works very slowly and therefore there is a limit on what duties he can complete in the time.
25 February 2022
I found myself having to arrange care for my mother in law, and having no idea about this I just started contacting companies I found on an internet search. After speaking to Heart2Heart who were very helpful in explaining what they could offer I engaged them. They proved to be very reliable and punctual with a very handy app that allowed me to check the timings and the reports, however the best thing about Heart2Heart was the carers who were excellent and although my in-laws are not easily pleased they had nothing but praise for every carer that they saw. I would unhesitatingly recommend them and I would definitely use them again if needed.
25 February 2022
From the very start of my sons care from Heart2Heart, I have been both delighted and reassured with the service provided. You are always prepared to go the extra mile and make every effort to visit on time. If any problems occur you have always kept me informed and are friendly and polite.
25 February 2022
The service my dad receives on a daily basis is excellent. The staff are caring and very professional. We have had 4 previous care providers and Heart2Heart Homecare are the best by far. Would highly recommend to other friends or family.
04 February 2022
Heart2Heart have looked after my mother for a period in excess of 12 months and never in that time or in my experience have they been found wanting in care provided, time spent or professional attitude to a very demanding client. Thank you all.
24 January 2022
The care my husband has received from the very first visit of carers from Heart2heart Homecare has been outstanding. The carers have been experienced and understanding of his needs. They have all had different personalities and have provided the care he needs in a professional manner. I have felt confident to leave the house while they are there to look after him for a couple of hours. It has made a huge difference to us both.
24 January 2022
We started using Heart2Heart Homecare in October 2021 and they have been amazing. They are extremely reliable and responsive to changing needs. The carers are all very kind and supportive to mum, always taking the time to chat with her and cheer her up if she's feeling a bit down. When we have contacted the office they have always been very responsive and friendly, nothing is too much trouble. If they notice anything not quite right with mum they will contact us or medical professionals if necessary. Mum is happy and well cared for and very pleased with the care she receives. She has a lovely rapport with all the carers. As a family, we are far more relaxed about mum now, knowing she is so well looked after by the carers and we can rely on them to let us know if anything is amiss.
24 January 2022
We are so happy with the service provided by Heart2Heart Homecare. The staff are kind, dedicated and efficient and always prepared to change to match changing requirements. We are always kept updated of any changes in timings as they become necessary due to varying circumstances ie staff shortages due to illness.
19 March 2021
I have been under the care of the manager's team for the last two years. I found Heart2Heart when I came out of hospital for my 7th hip replacement. They have proved invaluable help in my recovery and the carers continue to support me every morning with my routine. The manager's team have gone above and beyond, even taking me to my aqua therapy and hospital appointments. Last year, I ended up back in hospital due to a bleed in my left leg. I was returned home a few weeks later and Heart2Heart assumed my care. I temporarily needed extra help whilst I was still recovering, which Heart2Heart provided straight away. The team from Heart2Heart have provided unstinting, knowledgeable concern for my wellbeing.
18 March 2021
We’ve just started using Heart2Heart Homecare and I can honestly say they are an excellent care provider! I’m thoroughly impressed so far and I trust that everything so smoothly and safely, which holds extra importance during the current Covid climate.
17 March 2021
My elderly father was not always the easiest of people to care for but the carers did so with kindness and tolerance. We found the company to be very reliable and proactive in contacting us if necessary. It was great to know we are not the only ones looking out for dad. We always felt we were dealing with people who had a ‘heart’.
17 March 2021
Got in touch with the team at Heart2Heart in relation for care for my grandparents. They were quick at responding and arranging an appointment. They clearly went over their services, what they can offer and scheduling requirements. They were thorough and worked around all our requirements.