Submit a Review for Home Instead (Walsall & Great Barr)
Old Bank Innovation Centre, 35-37 King Street, Darlaston, Wednesbury, WS10 8DE
View Full Details of Home Instead (Walsall & Great Barr)Latest Reviews for Home Instead (Walsall & Great Barr)
11 February 2025
Home instead are fantastic with my gran. We originally started using them for my grandad but when be went in to a care home we kept them on for my gran. She loves the girls who visit. Nothing is too much trouble and the office staff always keep me well informed of changes and concerns. As a fellow care worker I know how much of a difficult job this can be but i know that my gran is safe and looked after by her caregivers. I sometimes need emergency visits putting in place and they always manage to accommodate them and even manage to keep the same ladies who usually go. Thanks so much home instead. I'm forever grateful for all you do!
29 July 2024
Provides peace of mind that mom is seeing someone each day, is taking her medication and is being provided with assistance with personal care. Enabling her to go out into the community, shopping and a daycare centre is much appreciated. Mom responds well to a number of the carers but can be resistant to others. It would be worthwhile exploring the reasons for the differences and identifying any learning points and/or training opportunities.
22 July 2024
Excellent level of care given. Everyone is so committed to providing the best possible care and they are all encouraging and supporting people. Such kindness is shown. They treat my mother-in-law like a family member.
22 July 2024
A superb service. Very friendly and helpful in all communication with the office who provided whatever care I needed following an accident and also cared for my husband who has dementia. They matched a lovely very friendly caring person with the same interests as my husband which has helped enormously in her befriending role.
10 April 2024
Mom really looks forward to the visits and the company the visits provide. Using Home Instead means she can keep some of her independence. All the carers are lovely and we now don't have any worry that she is not eating her lunch. Mom now visits the dementia club run by home instead and this has become one of her highlights once a fortnight.
10 January 2024
Mainly excellent but it would be even better if Mum’s regular group of carers attended to her. I know they have been available on occasions when not ‘picked’ to do the visit. Mum is really happy to see each of them. They know Mum well and also work well together. Mum likes everyone who has attended to her needs but the regular ones know that she’ll always opt out of things without jollying along, they know what food she’ll eat, they know to get food out of the freezer for next time, taking her to and from the cafe, etc. So I’d ask that she has these carers all the time. I know that this might not always be possible but would ask that this is the exception rather than the rule.
14 December 2022
Mom has been having two carer's visit from Home Instead (Walsall & Great Barr) each week for a couple of months. My family and I couldn't praise the individuals or the company highly enough. They have made my Mom's and our lives so much easier and fulfilled. The time, thought and care put in each week with Mom is phenomenal. They have really added value to our family. Absolutely outstanding!
08 December 2022
Home Instead has provided us as a family with the peace of mind we were anxious for regarding Mum's medication and general care needs. Everything we have asked for/requested since the care started has been dealt with efficiently, and all the staff have been very helpful and supportive. Thank you to all!
08 December 2022
We are really happy with the service, and the carers are always kind and considerate of her needs. We have had some challenges with her condition and her reluctance to accept help. Communication is excellent, and the girls are always helpful at the office and when on call.
27 April 2022
You know when you have made the right choice in a care giving company, after many years of family members waiting for carers to arrive then wondering just what their role was or simply not turning up at all. I decided that my wife deserved better and if there was a company that delivered then that is the best I can provide. From initial contact and setting up of a care plan for my wife as well as tweaking to fit with our family needs and my wife's preferences, I made the right choice in Home Instead, flexible, understanding, always a friendly voice on the other end of the phone, hard-working and empathy for their clients is just a few praises I can provide as a way of thank you.
02 December 2021
Upon chatting with Home Instead from the very first point, I can’t express just how professional the staff were on helping us compile a care plan for my 84-year-old father in law. He has been very reluctant to agree to assistance. However, the lovely ladies that see to him have put him at ease and made him feel comfortable in his own surroundings. The standard of care provided is to the absolute maximum level and any concerns either way are dealt with immediately. The open communication and reliability has been amazing. My father in law is clean, dry, fed, and comfortable. The carers interact with Dad and put him at ease. To the point where he wants them to now helping him. If you need professional hands-on brilliant care. Home Instead would definitely be the people I’d be calling again and again. Thank you for putting our family at ease and helping care for the most important person in our lives.
07 October 2021
Home Instead Walsall has been absolutely brilliant in caring for my mom and dad. The caregivers have always been punctual and have undertaken any jobs asked of them. They have gone above and beyond to interest my mom with a variety of activities including baking, craft and trips out. They have also been extremely flexible in increasing the amount of care given as needed. The office staff have always been friendly and efficient and have responded quickly to any queries. Thank you all for your help and support.
06 October 2021
Home Instead, Walsall have been helping my mom to continue living independently at home since July 2021. The carers are always helpful, thoughtful and flexible regarding what they do. Mom looks forward to their visit twice a day as in addition to providing help they are like friends and she enjoys a chat. Mom agrees she is happier in herself since the visits commenced. The office staff have also been very helpful.
28 September 2021
Flexible and supportive. I wouldn't be able to cope without them. Staff are always friendly and treat Dad well. He always looks forward to seeing them. I know he is well cared for if I have to travel or go away.
20 September 2021
All the staff were very friendly and efficient. Care was put in place at very short notice. My mom and dad's primary carer was kind, thoughtful, thorough and a genuinely lovely lady. We would definitely use them again.
07 September 2021
My family and I have been so appreciative and impressed with the service my mother received from Home Instead. It has provided my mother with companionship and the ability to get out of the house for local walks and generally enjoy life more when her children live some distance away. The team also escorted her to medical appointments and food shopping trips. On first hearing about the organisation, she was a little unsure but from the moment she met the first member of the team she enjoyed and looked forward to the visits and formed a close bond with her new companions who became a lifeline for her and us, particularly in Covid lockdown. The team understood my mother's dementia and treated her with respect and kindness and always went the extra mile. If we had any queries or extra requests they were always at the end of the phone. I would highly recommend the organisation to anyone.
27 August 2021
We used Home Instead from May 2020 - not only did they come out during lockdown but were very professional and helpful. My 88 year old Dad was main carer for Mom with progressive dementia - so very difficult once day centres and everything else closed during the onset of covid. Home Instead were a lifeline and the main carer was brilliant with Mom, couldn't have been more caring, professional, and reliable. Thank you for all you have done and for your eternal patience.
20 July 2021
I am thoroughly happy with all the care I am receiving. I find the carers extremely friendly and helpful.
06 July 2021
Best possible, it has been a breath of fresh air (already) so confident, consistent and reliable. Would not hesitate to recommend to anyone. Worth the extra penny. It has brought so much already and relieved with the service. Wonderful, so thankful and grateful.
23 June 2021
Carer arrives on time and takes care of my personal needs ie, showering, dressing, makes the bed, including changing bedding when necessary. Gives breakfast and coffee. All provided in a friendly and happy manner.
Latest Reviews for Home Instead (Walsall & Great Barr)
11 February 2025
Home instead are fantastic with my gran. We originally started using them for my grandad but when be went in to a care home we kept them on for my gran. She loves the girls who visit. Nothing is too much trouble and the office staff always keep me well informed of changes and concerns. As a fellow care worker I know how much of a difficult job this can be but i know that my gran is safe and looked after by her caregivers. I sometimes need emergency visits putting in place and they always manage to accommodate them and even manage to keep the same ladies who usually go. Thanks so much home instead. I'm forever grateful for all you do!
29 July 2024
Provides peace of mind that mom is seeing someone each day, is taking her medication and is being provided with assistance with personal care. Enabling her to go out into the community, shopping and a daycare centre is much appreciated. Mom responds well to a number of the carers but can be resistant to others. It would be worthwhile exploring the reasons for the differences and identifying any learning points and/or training opportunities.
22 July 2024
Excellent level of care given. Everyone is so committed to providing the best possible care and they are all encouraging and supporting people. Such kindness is shown. They treat my mother-in-law like a family member.
22 July 2024
A superb service. Very friendly and helpful in all communication with the office who provided whatever care I needed following an accident and also cared for my husband who has dementia. They matched a lovely very friendly caring person with the same interests as my husband which has helped enormously in her befriending role.
10 April 2024
Mom really looks forward to the visits and the company the visits provide. Using Home Instead means she can keep some of her independence. All the carers are lovely and we now don't have any worry that she is not eating her lunch. Mom now visits the dementia club run by home instead and this has become one of her highlights once a fortnight.
10 January 2024
Mainly excellent but it would be even better if Mum’s regular group of carers attended to her. I know they have been available on occasions when not ‘picked’ to do the visit. Mum is really happy to see each of them. They know Mum well and also work well together. Mum likes everyone who has attended to her needs but the regular ones know that she’ll always opt out of things without jollying along, they know what food she’ll eat, they know to get food out of the freezer for next time, taking her to and from the cafe, etc. So I’d ask that she has these carers all the time. I know that this might not always be possible but would ask that this is the exception rather than the rule.
14 December 2022
Mom has been having two carer's visit from Home Instead (Walsall & Great Barr) each week for a couple of months. My family and I couldn't praise the individuals or the company highly enough. They have made my Mom's and our lives so much easier and fulfilled. The time, thought and care put in each week with Mom is phenomenal. They have really added value to our family. Absolutely outstanding!
08 December 2022
Home Instead has provided us as a family with the peace of mind we were anxious for regarding Mum's medication and general care needs. Everything we have asked for/requested since the care started has been dealt with efficiently, and all the staff have been very helpful and supportive. Thank you to all!
08 December 2022
We are really happy with the service, and the carers are always kind and considerate of her needs. We have had some challenges with her condition and her reluctance to accept help. Communication is excellent, and the girls are always helpful at the office and when on call.
27 April 2022
You know when you have made the right choice in a care giving company, after many years of family members waiting for carers to arrive then wondering just what their role was or simply not turning up at all. I decided that my wife deserved better and if there was a company that delivered then that is the best I can provide. From initial contact and setting up of a care plan for my wife as well as tweaking to fit with our family needs and my wife's preferences, I made the right choice in Home Instead, flexible, understanding, always a friendly voice on the other end of the phone, hard-working and empathy for their clients is just a few praises I can provide as a way of thank you.
02 December 2021
Upon chatting with Home Instead from the very first point, I can’t express just how professional the staff were on helping us compile a care plan for my 84-year-old father in law. He has been very reluctant to agree to assistance. However, the lovely ladies that see to him have put him at ease and made him feel comfortable in his own surroundings. The standard of care provided is to the absolute maximum level and any concerns either way are dealt with immediately. The open communication and reliability has been amazing. My father in law is clean, dry, fed, and comfortable. The carers interact with Dad and put him at ease. To the point where he wants them to now helping him. If you need professional hands-on brilliant care. Home Instead would definitely be the people I’d be calling again and again. Thank you for putting our family at ease and helping care for the most important person in our lives.
07 October 2021
Home Instead Walsall has been absolutely brilliant in caring for my mom and dad. The caregivers have always been punctual and have undertaken any jobs asked of them. They have gone above and beyond to interest my mom with a variety of activities including baking, craft and trips out. They have also been extremely flexible in increasing the amount of care given as needed. The office staff have always been friendly and efficient and have responded quickly to any queries. Thank you all for your help and support.
06 October 2021
Home Instead, Walsall have been helping my mom to continue living independently at home since July 2021. The carers are always helpful, thoughtful and flexible regarding what they do. Mom looks forward to their visit twice a day as in addition to providing help they are like friends and she enjoys a chat. Mom agrees she is happier in herself since the visits commenced. The office staff have also been very helpful.
28 September 2021
Flexible and supportive. I wouldn't be able to cope without them. Staff are always friendly and treat Dad well. He always looks forward to seeing them. I know he is well cared for if I have to travel or go away.
20 September 2021
All the staff were very friendly and efficient. Care was put in place at very short notice. My mom and dad's primary carer was kind, thoughtful, thorough and a genuinely lovely lady. We would definitely use them again.
07 September 2021
My family and I have been so appreciative and impressed with the service my mother received from Home Instead. It has provided my mother with companionship and the ability to get out of the house for local walks and generally enjoy life more when her children live some distance away. The team also escorted her to medical appointments and food shopping trips. On first hearing about the organisation, she was a little unsure but from the moment she met the first member of the team she enjoyed and looked forward to the visits and formed a close bond with her new companions who became a lifeline for her and us, particularly in Covid lockdown. The team understood my mother's dementia and treated her with respect and kindness and always went the extra mile. If we had any queries or extra requests they were always at the end of the phone. I would highly recommend the organisation to anyone.
27 August 2021
We used Home Instead from May 2020 - not only did they come out during lockdown but were very professional and helpful. My 88 year old Dad was main carer for Mom with progressive dementia - so very difficult once day centres and everything else closed during the onset of covid. Home Instead were a lifeline and the main carer was brilliant with Mom, couldn't have been more caring, professional, and reliable. Thank you for all you have done and for your eternal patience.
20 July 2021
I am thoroughly happy with all the care I am receiving. I find the carers extremely friendly and helpful.
06 July 2021
Best possible, it has been a breath of fresh air (already) so confident, consistent and reliable. Would not hesitate to recommend to anyone. Worth the extra penny. It has brought so much already and relieved with the service. Wonderful, so thankful and grateful.
23 June 2021
Carer arrives on time and takes care of my personal needs ie, showering, dressing, makes the bed, including changing bedding when necessary. Gives breakfast and coffee. All provided in a friendly and happy manner.