Submit a Review for ND Care & Support Ltd Abertillery
39, 41 & 43 Somerset Street, Abertillery, NP13 1DL
View Full Details of ND Care & Support Ltd AbertilleryLatest Reviews for ND Care & Support Ltd Abertillery
13 December 2024
After receiving very poor care from a different company it was like a breath of fresh air when ND Care took over Mam's care and we were blessed with the best! The carers who looked after Mam truly became an extension to our family and treated her with kindness, dignity and exceptional care. It was reassuring to know Mam was in safe hands throughout the day while we were at work and Mam thoroughly looked forward to seeing the carers smiling faces. Unfortunately, after a short stay in hospital, Mam became very frail and started end-of-life care, her carers provided the best care and comfort to our mam and also mam's family members until the end and for this, they will always be fondly thought of by us. A big shout out to all the team members including the co-ordinators in the office, you gave a personal touch and constant reassurance throughout the whole time mam needed care and we are thankful for that. ND Care is a truly outstanding company with the best staff whom I highly recommend.
18 October 2024
I have to be honest but my experience from a management point of view was not the best, that is until the last month when a new co-ordinator took over my husband's caseload. Since then the team of carers the co-ordinator sent to look after my husband have been nothing but superb. The team go above and beyond the expectations of the job. They are always happy, and they always have a smile on their faces. They are caring and you can actually tell they actually care for my husband.
10 September 2024
The carers that come to do my daughter's personal care are all so lovely, kind and compassionate. My daughter totally relates to the girls and gets very happy especially when it's bath time. It was also a big thing for myself and my partner when my illness prevented me from doing all this myself. I have multiple sclerosis since I was around 11 years old when it first hit. My mobility isn't very good now so I use a 4-wheel walker around the house and an electric wheelchair to aid my walking when going distances. My daughter is also a wheelchair user and has a power chair that my partner/carers control for her. The carers have an understanding of all my daughter's wants and needs and they treat her and us as a family with kindness and care. If there are any problems/issues the carers or the office staff will bend over backwards to sort things out. They are a big help to us all as a family.
06 August 2024
The care my dad receives is second to none, the team are all so caring and helpful not just to him but to the whole family, he is constantly treated with respect and dignity which really means a lot to us as a family.
30 July 2024
We as a family can not thank ND Care & Support enough for the exceptional care they provide on a daily basis. The care and support are always to a very high standard and whenever we are in need of a change of call time or help with little tasks they go above and beyond to support as much as they can. I contacted them in an emergency and the support and reassurance I was given to ensure me that my nan would be well looked after and given the best care and support to stay independent in her own home was amazing. The girls that are on our run, are always happy, show compassion, empathy and treat with dignity on every call, nothing is too much trouble. The care coordinator is always supportive, reassuring and person-centred to the individuals they provide care for. He not only ensures that my nan has the best care provided but will contact us as a family if there is a need. Thank you ND Care & Support.
05 June 2024
I am so lucky, I wake with a joke and a smile and end my day with a laugh and a joke, they have tailored visits around me. The standard of care and support is 100%. Thank you all for changing my life.
08 November 2023
Carers are brilliant, nothing is too much trouble, they are good people. Very grateful for the care.
07 July 2022
The carers are lovely with my dad. They are all very kind and considerate towards him. He is comfortable with them. They are a great support to my mother and myself. Thank you.
05 July 2022
We have had a few different carers during the palliative care of my mam and they have all been very pleasant, caring, gentle and reassuring. They have shown extreme dignity in Mam's care and have attended to all her needs. They have been very helpful in answering our questions.
13 June 2022
Care and support is excellent.
06 June 2022
The carers have been very supportive and helpful. I am very happy with the service they provide.
05 May 2022
On behalf of my family, I wanted to express the hugest thanks for the care my Nan received at the end of her life. The carers who came were kind, compassionate and incredibly gentle. They were a huge support to our family and we really can’t thank them enough. As a healthcare professional myself, who works in a brilliant team, I don’t say lightly that their caring attitude and communication were amongst the best I have ever seen. Absolute diamonds who made a difficult time that bit easier. Thank you for all that you do in ever-challenge times.
Latest Reviews for ND Care & Support Ltd Abertillery
13 December 2024
After receiving very poor care from a different company it was like a breath of fresh air when ND Care took over Mam's care and we were blessed with the best! The carers who looked after Mam truly became an extension to our family and treated her with kindness, dignity and exceptional care. It was reassuring to know Mam was in safe hands throughout the day while we were at work and Mam thoroughly looked forward to seeing the carers smiling faces. Unfortunately, after a short stay in hospital, Mam became very frail and started end-of-life care, her carers provided the best care and comfort to our mam and also mam's family members until the end and for this, they will always be fondly thought of by us. A big shout out to all the team members including the co-ordinators in the office, you gave a personal touch and constant reassurance throughout the whole time mam needed care and we are thankful for that. ND Care is a truly outstanding company with the best staff whom I highly recommend.
18 October 2024
I have to be honest but my experience from a management point of view was not the best, that is until the last month when a new co-ordinator took over my husband's caseload. Since then the team of carers the co-ordinator sent to look after my husband have been nothing but superb. The team go above and beyond the expectations of the job. They are always happy, and they always have a smile on their faces. They are caring and you can actually tell they actually care for my husband.
10 September 2024
The carers that come to do my daughter's personal care are all so lovely, kind and compassionate. My daughter totally relates to the girls and gets very happy especially when it's bath time. It was also a big thing for myself and my partner when my illness prevented me from doing all this myself. I have multiple sclerosis since I was around 11 years old when it first hit. My mobility isn't very good now so I use a 4-wheel walker around the house and an electric wheelchair to aid my walking when going distances. My daughter is also a wheelchair user and has a power chair that my partner/carers control for her. The carers have an understanding of all my daughter's wants and needs and they treat her and us as a family with kindness and care. If there are any problems/issues the carers or the office staff will bend over backwards to sort things out. They are a big help to us all as a family.
06 August 2024
The care my dad receives is second to none, the team are all so caring and helpful not just to him but to the whole family, he is constantly treated with respect and dignity which really means a lot to us as a family.
30 July 2024
We as a family can not thank ND Care & Support enough for the exceptional care they provide on a daily basis. The care and support are always to a very high standard and whenever we are in need of a change of call time or help with little tasks they go above and beyond to support as much as they can. I contacted them in an emergency and the support and reassurance I was given to ensure me that my nan would be well looked after and given the best care and support to stay independent in her own home was amazing. The girls that are on our run, are always happy, show compassion, empathy and treat with dignity on every call, nothing is too much trouble. The care coordinator is always supportive, reassuring and person-centred to the individuals they provide care for. He not only ensures that my nan has the best care provided but will contact us as a family if there is a need. Thank you ND Care & Support.
05 June 2024
I am so lucky, I wake with a joke and a smile and end my day with a laugh and a joke, they have tailored visits around me. The standard of care and support is 100%. Thank you all for changing my life.
08 November 2023
Carers are brilliant, nothing is too much trouble, they are good people. Very grateful for the care.
07 July 2022
The carers are lovely with my dad. They are all very kind and considerate towards him. He is comfortable with them. They are a great support to my mother and myself. Thank you.
05 July 2022
We have had a few different carers during the palliative care of my mam and they have all been very pleasant, caring, gentle and reassuring. They have shown extreme dignity in Mam's care and have attended to all her needs. They have been very helpful in answering our questions.
13 June 2022
Care and support is excellent.
06 June 2022
The carers have been very supportive and helpful. I am very happy with the service they provide.
05 May 2022
On behalf of my family, I wanted to express the hugest thanks for the care my Nan received at the end of her life. The carers who came were kind, compassionate and incredibly gentle. They were a huge support to our family and we really can’t thank them enough. As a healthcare professional myself, who works in a brilliant team, I don’t say lightly that their caring attitude and communication were amongst the best I have ever seen. Absolute diamonds who made a difficult time that bit easier. Thank you for all that you do in ever-challenge times.