Submit a Review for Rest Assured Homecare (UK) Ltd
The Boathouse, Harbour Square, Wisbech, PE13 3BH
View Full Details of Rest Assured Homecare (UK) LtdLatest Reviews for Rest Assured Homecare (UK) Ltd
27 March 2025
I don't live close by and constantly worried about my relative. It was hard to know which Home Care service to choose as I was unfamiliar with any of them. I am so pleased I went with Rest Assured. They provide a very reliable and responsive service. I read updates on the app and feel at peace. I highly recommend this company.
14 March 2025
Very professional service delivered with great care, understanding and always a reassuring smile When my mothers needs changed Rest Assured we're there to support me so quickly and efficiently I would recommend this team to anyone looking for help with homecare
14 March 2025
One member of staff in particular has been helpful, pleasant and willing to undertake tasks as they arise. I am hoping to extend my time away to make use of the full respite care period as my wife gets accustomed to the visits and I am sure that will happen successfully in time.
14 March 2025
Very happy with the support mum has, the carers are friendly. The time keeping is good too. I particularly like the app we can use, I can see at a glance that mum is well and should I have to, I can monitor her food and drink intake quickly.
14 March 2025
I am so glad we chose to use Rest Assured. In order to return home rather than going into a care home, Mum needed 2 carers 4 times a day but from 1st contact with the agency, her needs have been assessed and dealt with in a professional and caring manner both by the managers and the care team The carers themselves are exemplay, treating Mum with care, compassion, dignity and humour - it is lovely to hear them all laughing with Mum on their visits, and she regards them all as friends.This has made a very difficult period of her life so much better. As my sister and I don't live locally, the app enables us to be fully informed of the daily visits which is very readjusting. I wouldn't hesitate to recommend this agency.
06 November 2024
Following my Fathers 3 week Spell in hospital we had to engage with a Care Company on his release. From the moment I contacted Rest Assured they took the lead in the process and helped us get our Father home. The carers are amazing, respectful, prompt, and take the time to make sure my Father and his wife have everything they need. Rest Assured also uses an "app" that allows us to see which visits are planned, and what happened on the visits including medication taken and any concerns during the visit, this is a great comfort to have in place giving us full visibility. A Huge thank you to the Rest assured team.
20 August 2024
My dad, who is 92, was very pleased with his friendly daily visits and this allowed myself and my wife to have a week away without worrying about him if he was to have a fall or a problem with his diabetes. We will be using the service again in a few months. Very reasonable charges too.
20 August 2024
I have been using Rest Assured Home Care for a few months now for my father. Every carer I have met have appeared friendly and caring. My father speaks highly of the care he has received and has told me that the carers treat him with respect and are always kind. Nothing seems too much trouble. On the odd occasion I have asked for extra visits this was never a problem. I have no hesitation in recommending Rest Assured Homecare.
01 May 2024
I have been using Rest Assured Home Care for the last 6 months to care for my auntie. My auntie required 4 x care visits per day, this was not a problem at all for Rest Assured and the planning and execution of the service has gone very smoothly. I can honestly recommend the company to anyone looking for at-home care for a loved one.
19 February 2024
I have been using Rest Assured Home Care for some time to care for my Mum. Recently I had to increase the level of care visits she receives. This was not a problem at all and everything has gone very smoothly, I have personally met several of the carers and they are performing a great and very professional service and they genuinely care about my Mum which is very reassuring. Any change of requirements, concerns or issues are dealt with quickly by an email or phone call to their office. An added bonus is that they now use a health care professional online site, this allows me to see each carer's notes along with their concerns and observations, it also allows me to see in advance what time each visit will be and the name of the carer, this has been an enormous help. I can honestly recommend the company to anyone looking for at-home care for a loved one.
15 February 2024
We've had an excellent experience with Rest Assured. I met with the manager initially and we then had a home visit to meet with Mum and work out what support she needed and which carer would be best to support her. The carer who is supporting her is brilliant and perfectly suited. She has a fantastic approach and is able to encourage Mum to do things in a really supportive way.
12 February 2024
After only a week of having carers come in at tea time, my mother seems to have settled into this routine quite well. She was resistant at first as she is trying to hold onto her independence, but likes all the carers and enjoys their company. I am hopeful that this will work well for both her and us (her daughters).
08 November 2023
Administrators and supervisors are responsive to requests to service provision and changes needed. They seem to have a ‘we can do that’ attitude and they generally make things work. There are some excellent carers. Those who do a good job really seem to care about the client and enhancing the client's life. They go above and beyond what’s asked and work very hard during their visits. The carers have made helpful suggestions, such as waterproof bedding or food the client might like. They mostly respond appropriately to the client when they are rude and aggressive which diffuses the situation. There are a few carers that do not seem to understand dementia and particularly Alzheimer’s. At times I feel some (particularly new) need more training. The company are quick to respond to any problems and they try to match the carer to the client. About 1-2 times a week visits are too close together and not at/or near enough to agreed times.
26 October 2023
I would recommend Rest Assured Homecare. They offer a friendly efficient service with the flexibility to adapt to changing care needs. Personal care has been of a good standard and has always been available when needed.
26 October 2023
I made contact on Monday the 16th of October looking to discuss putting some tailored support in place for my mum. I spoke to a staff member who was incredibly understanding and helpful toward understanding our unique needs. Very quickly solutions and options were provided to allow care to be in place by Wednesday 18th. This speed and quality of service has already helped my mum and given her the focus, support and progress she needs. She is the happiest she has been for a number of weeks and is excited for her next support visit. The customer experience I have had here has delivered beyond my expectations and I am already very grateful for the expertise and approach I have seen. Thank you.
20 October 2023
Rest Assured Homecare have provided support for my mother for the past 15 months, with a morning and evening visit. During this time the care has been very good throughout and has enabled my mother to continue to enjoy the independence of living at home. Accompanied by a carer, she continues to make her weekly visit to the local hairdressers and whilst she is there, carers carry out a small grocery shop. As a widow, companionship is particularly important and my mother often mentions when carers have stayed to chat with her within the allocated time slot. This should certainly be encouraged. As I live in Cornwall, I find the app particularly useful, where I can observe the carers notes following visits.
20 October 2023
My sister in law looks forward to seeing the ladies who arrive to help her shower three mornings per week. The ladies are nearly always prompt, clean and tidy. She is pleased with the help, especially when they clear up afterwards. They are always willing to help with other tasks, if required.
16 October 2023
Rest Assured Homecare provide a very professional, trustworthy and personal care service. They are extremely reliable and we have found, when additional care is needed, they always accommodate our requirements. The staff are very friendly, polite and provide an excellent standard of care. We would highly recommend this company.
12 October 2023
Overall the service I receive from the carers is very good. I have a slight issue with timings, which I will discuss directly with management. I get on very well with all the carers and feel that they understand and listen to my needs and would recommend the agency to anyone.
10 October 2023
Compared to other companies we have previously used for my father, Rest Assured Homecare has been very efficient and given personal care of a good standard to my father. They have taken more time and care with him and shown personal interest which is so important for the elderly who are often lovely and scared. So far very pleased.
Latest Reviews for Rest Assured Homecare (UK) Ltd
27 March 2025
I don't live close by and constantly worried about my relative. It was hard to know which Home Care service to choose as I was unfamiliar with any of them. I am so pleased I went with Rest Assured. They provide a very reliable and responsive service. I read updates on the app and feel at peace. I highly recommend this company.
14 March 2025
Very professional service delivered with great care, understanding and always a reassuring smile When my mothers needs changed Rest Assured we're there to support me so quickly and efficiently I would recommend this team to anyone looking for help with homecare
14 March 2025
One member of staff in particular has been helpful, pleasant and willing to undertake tasks as they arise. I am hoping to extend my time away to make use of the full respite care period as my wife gets accustomed to the visits and I am sure that will happen successfully in time.
14 March 2025
Very happy with the support mum has, the carers are friendly. The time keeping is good too. I particularly like the app we can use, I can see at a glance that mum is well and should I have to, I can monitor her food and drink intake quickly.
14 March 2025
I am so glad we chose to use Rest Assured. In order to return home rather than going into a care home, Mum needed 2 carers 4 times a day but from 1st contact with the agency, her needs have been assessed and dealt with in a professional and caring manner both by the managers and the care team The carers themselves are exemplay, treating Mum with care, compassion, dignity and humour - it is lovely to hear them all laughing with Mum on their visits, and she regards them all as friends.This has made a very difficult period of her life so much better. As my sister and I don't live locally, the app enables us to be fully informed of the daily visits which is very readjusting. I wouldn't hesitate to recommend this agency.
06 November 2024
Following my Fathers 3 week Spell in hospital we had to engage with a Care Company on his release. From the moment I contacted Rest Assured they took the lead in the process and helped us get our Father home. The carers are amazing, respectful, prompt, and take the time to make sure my Father and his wife have everything they need. Rest Assured also uses an "app" that allows us to see which visits are planned, and what happened on the visits including medication taken and any concerns during the visit, this is a great comfort to have in place giving us full visibility. A Huge thank you to the Rest assured team.
20 August 2024
My dad, who is 92, was very pleased with his friendly daily visits and this allowed myself and my wife to have a week away without worrying about him if he was to have a fall or a problem with his diabetes. We will be using the service again in a few months. Very reasonable charges too.
20 August 2024
I have been using Rest Assured Home Care for a few months now for my father. Every carer I have met have appeared friendly and caring. My father speaks highly of the care he has received and has told me that the carers treat him with respect and are always kind. Nothing seems too much trouble. On the odd occasion I have asked for extra visits this was never a problem. I have no hesitation in recommending Rest Assured Homecare.
01 May 2024
I have been using Rest Assured Home Care for the last 6 months to care for my auntie. My auntie required 4 x care visits per day, this was not a problem at all for Rest Assured and the planning and execution of the service has gone very smoothly. I can honestly recommend the company to anyone looking for at-home care for a loved one.
19 February 2024
I have been using Rest Assured Home Care for some time to care for my Mum. Recently I had to increase the level of care visits she receives. This was not a problem at all and everything has gone very smoothly, I have personally met several of the carers and they are performing a great and very professional service and they genuinely care about my Mum which is very reassuring. Any change of requirements, concerns or issues are dealt with quickly by an email or phone call to their office. An added bonus is that they now use a health care professional online site, this allows me to see each carer's notes along with their concerns and observations, it also allows me to see in advance what time each visit will be and the name of the carer, this has been an enormous help. I can honestly recommend the company to anyone looking for at-home care for a loved one.
15 February 2024
We've had an excellent experience with Rest Assured. I met with the manager initially and we then had a home visit to meet with Mum and work out what support she needed and which carer would be best to support her. The carer who is supporting her is brilliant and perfectly suited. She has a fantastic approach and is able to encourage Mum to do things in a really supportive way.
12 February 2024
After only a week of having carers come in at tea time, my mother seems to have settled into this routine quite well. She was resistant at first as she is trying to hold onto her independence, but likes all the carers and enjoys their company. I am hopeful that this will work well for both her and us (her daughters).
08 November 2023
Administrators and supervisors are responsive to requests to service provision and changes needed. They seem to have a ‘we can do that’ attitude and they generally make things work. There are some excellent carers. Those who do a good job really seem to care about the client and enhancing the client's life. They go above and beyond what’s asked and work very hard during their visits. The carers have made helpful suggestions, such as waterproof bedding or food the client might like. They mostly respond appropriately to the client when they are rude and aggressive which diffuses the situation. There are a few carers that do not seem to understand dementia and particularly Alzheimer’s. At times I feel some (particularly new) need more training. The company are quick to respond to any problems and they try to match the carer to the client. About 1-2 times a week visits are too close together and not at/or near enough to agreed times.
26 October 2023
I would recommend Rest Assured Homecare. They offer a friendly efficient service with the flexibility to adapt to changing care needs. Personal care has been of a good standard and has always been available when needed.
26 October 2023
I made contact on Monday the 16th of October looking to discuss putting some tailored support in place for my mum. I spoke to a staff member who was incredibly understanding and helpful toward understanding our unique needs. Very quickly solutions and options were provided to allow care to be in place by Wednesday 18th. This speed and quality of service has already helped my mum and given her the focus, support and progress she needs. She is the happiest she has been for a number of weeks and is excited for her next support visit. The customer experience I have had here has delivered beyond my expectations and I am already very grateful for the expertise and approach I have seen. Thank you.
20 October 2023
Rest Assured Homecare have provided support for my mother for the past 15 months, with a morning and evening visit. During this time the care has been very good throughout and has enabled my mother to continue to enjoy the independence of living at home. Accompanied by a carer, she continues to make her weekly visit to the local hairdressers and whilst she is there, carers carry out a small grocery shop. As a widow, companionship is particularly important and my mother often mentions when carers have stayed to chat with her within the allocated time slot. This should certainly be encouraged. As I live in Cornwall, I find the app particularly useful, where I can observe the carers notes following visits.
20 October 2023
My sister in law looks forward to seeing the ladies who arrive to help her shower three mornings per week. The ladies are nearly always prompt, clean and tidy. She is pleased with the help, especially when they clear up afterwards. They are always willing to help with other tasks, if required.
16 October 2023
Rest Assured Homecare provide a very professional, trustworthy and personal care service. They are extremely reliable and we have found, when additional care is needed, they always accommodate our requirements. The staff are very friendly, polite and provide an excellent standard of care. We would highly recommend this company.
12 October 2023
Overall the service I receive from the carers is very good. I have a slight issue with timings, which I will discuss directly with management. I get on very well with all the carers and feel that they understand and listen to my needs and would recommend the agency to anyone.
10 October 2023
Compared to other companies we have previously used for my father, Rest Assured Homecare has been very efficient and given personal care of a good standard to my father. They have taken more time and care with him and shown personal interest which is so important for the elderly who are often lovely and scared. So far very pleased.