Submit a Review for Kingsley Home Care - Waveney Valley
36F Mere Street, Diss, IP22 4AD
View Full Details of Kingsley Home Care - Waveney ValleyLatest Reviews for Kingsley Home Care - Waveney Valley
11 March 2025
I have been accessing carers for my dad since last autumn. After my mum died, nearly three years ago, demands for caring for my dad on my own became increasingly difficult. A conversation with hospital staff brought me to the attention of Kingsley Care home, and suggested making contact to have support in caring for my dad in his own home. This all started the process with carers and has dramatically altered both mine and my dad's quality of life. One staff member, from Kingsley, came out and met with me directly: He was extremely understanding in the circumstances and listened well to all my concerns. I cannot find fault at all with either them - their time and attention given to my dad means so much to me: purely for the fact that he likes them and finds them kind, caring and genuinely interested in helping him. That means so much to me and gives me peace of mind to continue living my life with both family and work commitments - improving my relationship as a daughter.
11 March 2025
My wife has a very positive view of the Kingsley care service and the carers that provides her help on the three occasions each day. I have a similar view. Each of the carers have quickly understood my wife's needs and when necessary ask me any appropriate questions as to any additional requirements.
11 March 2025
Absolutely amazing care and couldn't be more helpful with change of visit times etc while we navigated family helping too. Made my Grandad feel so comfortable and he always enjoyed and looked forward to the carers coming.
11 February 2025
We have been using this care company for a few years now and during that time their service has been very client based. All carers whom have been to attend to my mother and previously my father have been very professional and polite with a deep sense of caring. They have respected her and promoted her independence when attending to personal care. During her companion visit she developed strong friendships and shared experiences with those carers giving her a sense of purpose. Secondly I would like to express my gratitude to the staff in the office whom are always there to solve any problems, or concerns I may have to ensure positive experiences for both my mother and us as a family.
11 February 2025
We have been using Kingsley Care for some time now and both my mother and I are getting used to it now. We find the people at Waveney Valley very easy to communicate with and any problems we have are usually sorted out very quickly. The only slight issue that we have sometimes is timing but we understand there is very little the carers can do about that if they have to stay somewhere longer. I like the fact that if any medication is running low we are emailed about it so that something can be done. I really like the service and it is really helping my mother.
30 July 2024
We have been absolutely delighted with the help and support that we have received from the team at the Diss branch of Kingsley Home Care. From the very first phone call to the manager and throughout the following months, my elderly mother has consistently received the kindest, most thoughtful and respectful care possible. It is our belief that the outstanding live-in care provided through Kingsley has really helped my mother's recovery from a bad fall.
02 May 2024
Without hesitation, I highly recommend using the services of Kingsley Home Care and especially the dedicated team who have provided an outstanding service to my mother. They have been extremely supportive throughout, providing an evolving care plan to meet my Mum's changing needs and their app giving immediate feedback on visits provides great comfort that Mum is in such capable hands. As for the Care Team themselves - every single one of them is absolutely fantastic - patient, understanding, considerate and so kind-hearted.
23 April 2024
Kingsley Home Care stepped in to help my elderly mother following her discharge from hospital in December 2023. Their daily visits gave me huge peace of mind that someone would be there when I couldn't be. All the carers were very kind and thoughtful and willing to do any task.
15 March 2024
My mother has been having daily care visits from Kingsley for over a year now. She has got to know the regular carers well and enjoys their visits. It has provided security to my mum and peace of mind for me and my siblings. They go above and beyond and I rate them very highly. Would definitely recommend them as an agency.
27 February 2024
Been an absolutely brilliant experience. My father had a negative view of having a carer and has completely changed his perceptions and can't speak more highly of them now. The flexibility of what they do on the day according to how my parents are/the variety of things that they are willing to help with is excellent. And they are all so friendly and chatty, giving them a feeling of a friend popping over as they get to know them. Can't thank them enough.
10 October 2023
Kingsley Home Care Services have been brilliant with daily visits to my mother-in-law. They are easy to contact, helpful and very flexible when changes need to be made. The carers are kind, reliable and have been excellent. I would not hesitate in recommending their service as we have been delighted and very grateful for their superb support. Thank you very much.
28 July 2023
I have only been receiving care since 30/05/23 inclusive and since that time I have been well satisfied. The carers have been courteous, punctual and have effectively taken care of my needs in the hourly period there spend with me each morning.
19 November 2019
Extremely satisfied with service. Two introductory visits before care a good idea. Lovely friendly carers took time to chat to him as well as assist him. Will be using Kingsley Home Care Services again. Thank you so much.
07 November 2019
I am very happy with the care that I get from my carer. They are very helpful.
Latest Reviews for Kingsley Home Care - Waveney Valley
11 March 2025
I have been accessing carers for my dad since last autumn. After my mum died, nearly three years ago, demands for caring for my dad on my own became increasingly difficult. A conversation with hospital staff brought me to the attention of Kingsley Care home, and suggested making contact to have support in caring for my dad in his own home. This all started the process with carers and has dramatically altered both mine and my dad's quality of life. One staff member, from Kingsley, came out and met with me directly: He was extremely understanding in the circumstances and listened well to all my concerns. I cannot find fault at all with either them - their time and attention given to my dad means so much to me: purely for the fact that he likes them and finds them kind, caring and genuinely interested in helping him. That means so much to me and gives me peace of mind to continue living my life with both family and work commitments - improving my relationship as a daughter.
11 March 2025
My wife has a very positive view of the Kingsley care service and the carers that provides her help on the three occasions each day. I have a similar view. Each of the carers have quickly understood my wife's needs and when necessary ask me any appropriate questions as to any additional requirements.
11 March 2025
Absolutely amazing care and couldn't be more helpful with change of visit times etc while we navigated family helping too. Made my Grandad feel so comfortable and he always enjoyed and looked forward to the carers coming.
11 February 2025
We have been using this care company for a few years now and during that time their service has been very client based. All carers whom have been to attend to my mother and previously my father have been very professional and polite with a deep sense of caring. They have respected her and promoted her independence when attending to personal care. During her companion visit she developed strong friendships and shared experiences with those carers giving her a sense of purpose. Secondly I would like to express my gratitude to the staff in the office whom are always there to solve any problems, or concerns I may have to ensure positive experiences for both my mother and us as a family.
11 February 2025
We have been using Kingsley Care for some time now and both my mother and I are getting used to it now. We find the people at Waveney Valley very easy to communicate with and any problems we have are usually sorted out very quickly. The only slight issue that we have sometimes is timing but we understand there is very little the carers can do about that if they have to stay somewhere longer. I like the fact that if any medication is running low we are emailed about it so that something can be done. I really like the service and it is really helping my mother.
30 July 2024
We have been absolutely delighted with the help and support that we have received from the team at the Diss branch of Kingsley Home Care. From the very first phone call to the manager and throughout the following months, my elderly mother has consistently received the kindest, most thoughtful and respectful care possible. It is our belief that the outstanding live-in care provided through Kingsley has really helped my mother's recovery from a bad fall.
02 May 2024
Without hesitation, I highly recommend using the services of Kingsley Home Care and especially the dedicated team who have provided an outstanding service to my mother. They have been extremely supportive throughout, providing an evolving care plan to meet my Mum's changing needs and their app giving immediate feedback on visits provides great comfort that Mum is in such capable hands. As for the Care Team themselves - every single one of them is absolutely fantastic - patient, understanding, considerate and so kind-hearted.
23 April 2024
Kingsley Home Care stepped in to help my elderly mother following her discharge from hospital in December 2023. Their daily visits gave me huge peace of mind that someone would be there when I couldn't be. All the carers were very kind and thoughtful and willing to do any task.
15 March 2024
My mother has been having daily care visits from Kingsley for over a year now. She has got to know the regular carers well and enjoys their visits. It has provided security to my mum and peace of mind for me and my siblings. They go above and beyond and I rate them very highly. Would definitely recommend them as an agency.
27 February 2024
Been an absolutely brilliant experience. My father had a negative view of having a carer and has completely changed his perceptions and can't speak more highly of them now. The flexibility of what they do on the day according to how my parents are/the variety of things that they are willing to help with is excellent. And they are all so friendly and chatty, giving them a feeling of a friend popping over as they get to know them. Can't thank them enough.
10 October 2023
Kingsley Home Care Services have been brilliant with daily visits to my mother-in-law. They are easy to contact, helpful and very flexible when changes need to be made. The carers are kind, reliable and have been excellent. I would not hesitate in recommending their service as we have been delighted and very grateful for their superb support. Thank you very much.
28 July 2023
I have only been receiving care since 30/05/23 inclusive and since that time I have been well satisfied. The carers have been courteous, punctual and have effectively taken care of my needs in the hourly period there spend with me each morning.
19 November 2019
Extremely satisfied with service. Two introductory visits before care a good idea. Lovely friendly carers took time to chat to him as well as assist him. Will be using Kingsley Home Care Services again. Thank you so much.
07 November 2019
I am very happy with the care that I get from my carer. They are very helpful.