Submit a Review for Retain Healthcare Ltd - Chippenham
Unit 7, Industry Park, Cricketts Lane, Chippenham, SN15 3EQ
View Full Details of Retain Healthcare Ltd - ChippenhamLatest Reviews for Retain Healthcare Ltd - Chippenham
08 March 2024
The care my mother received at the start was very good and can't fault it (apart from one carer!) It has got gradually worse hence I've only rated satisfactory which is a shame. If you are going to employ foreign workers I would suggest that they need a lot more training in the food prep side of things because their culture is totally different from our own. My main concern is the lack of communication from the company.
29 February 2024
Husband is blind/partially sighted. Fell fracturing his shoulder, was in hospital three days. On discharge, Retain Healthcare helped to wash and dress him. Unable still to walk unaided, has a frame for support. Carers came twice daily, then the evening session was not required. We are both in our late eighties and it is a great support to me (his wife) as I am not so mobile these days.
24 May 2023
I'm very pleased to hear that the carers have been working hard to build up my father's confidence in using his electric mobility chair. The controls are very sensitive and he was hesitant to use it. Over time, he has gained experience and his confidence in its use has grown. I believe he has even ventured outside into the community; he's done some independent shopping and used the local cash machine. I hope this will continue as he becomes more independent. Thank you to all the Retain Healthcare staff for your efforts so far. I'd like to see this activity continue going forward.
03 May 2023
I was told by nurses at the hospital, that Retain had said I did not clean my wife as well as they do. Sorry, I thought that's what you were meant to do. That is a joke, at least I did not leave bits of faeces still stuck to my wife's legs after you, so-say finished. Nor did I leave the flannel still with 'mess' on there, in the bath. Neither did I wash my wife, like a car, 'Stood up naked in the kitchen,' with no support. Most of the time, you popped in, said hello and then pushed off.
28 April 2023
Retain Healthcare strikes me as a company made up entirely of compassionate, capable and dedicated people. Mum came out of the hospital many months ago and is now going into a care home. All of Mum's care has been managed by Retain in the in-between. They don't forget things, they don't skimp on time or allow Mum to feel like a burden. Each and every one of the team have taken the time to build a proper relationship with Mum and also with me. I know that if only it was an option, Mum would rather stay right where she is, being cared for by the Retain team until the end of days.
13 April 2023
I'm very pleased and thankful to retain for the service they provide. I really appreciate the Retain team for all they do for me. I've met some really nice staff members and it's been nice to chat with other people
28 March 2023
I find all of the carers to be very kind and helpful to my husband and also to me. I would not be able to keep my husband at home without their help. They are very patient with him and he is very pleased to see them.
08 March 2023
My father has been receiving home care from Retain Healthcare Ltd for the past 5 months. It is only now that my father has now gone into a care home, the care provided by Retain Healthcare has stopped. Over the past 5 months, I could not fault any of the carers that provided care to my Father. Every one of them was caring, compassionate and met all his needs every day. I would not hesitate in recommending Retain Healthcare Ltd to anyone who requires care at home.
22 March 2021
Overall I was happy with the service provided but was concerned with the face to face interviews - no prior notice given and lack of clarity.
Latest Reviews for Retain Healthcare Ltd - Chippenham
08 March 2024
The care my mother received at the start was very good and can't fault it (apart from one carer!) It has got gradually worse hence I've only rated satisfactory which is a shame. If you are going to employ foreign workers I would suggest that they need a lot more training in the food prep side of things because their culture is totally different from our own. My main concern is the lack of communication from the company.
29 February 2024
Husband is blind/partially sighted. Fell fracturing his shoulder, was in hospital three days. On discharge, Retain Healthcare helped to wash and dress him. Unable still to walk unaided, has a frame for support. Carers came twice daily, then the evening session was not required. We are both in our late eighties and it is a great support to me (his wife) as I am not so mobile these days.
24 May 2023
I'm very pleased to hear that the carers have been working hard to build up my father's confidence in using his electric mobility chair. The controls are very sensitive and he was hesitant to use it. Over time, he has gained experience and his confidence in its use has grown. I believe he has even ventured outside into the community; he's done some independent shopping and used the local cash machine. I hope this will continue as he becomes more independent. Thank you to all the Retain Healthcare staff for your efforts so far. I'd like to see this activity continue going forward.
03 May 2023
I was told by nurses at the hospital, that Retain had said I did not clean my wife as well as they do. Sorry, I thought that's what you were meant to do. That is a joke, at least I did not leave bits of faeces still stuck to my wife's legs after you, so-say finished. Nor did I leave the flannel still with 'mess' on there, in the bath. Neither did I wash my wife, like a car, 'Stood up naked in the kitchen,' with no support. Most of the time, you popped in, said hello and then pushed off.
28 April 2023
Retain Healthcare strikes me as a company made up entirely of compassionate, capable and dedicated people. Mum came out of the hospital many months ago and is now going into a care home. All of Mum's care has been managed by Retain in the in-between. They don't forget things, they don't skimp on time or allow Mum to feel like a burden. Each and every one of the team have taken the time to build a proper relationship with Mum and also with me. I know that if only it was an option, Mum would rather stay right where she is, being cared for by the Retain team until the end of days.
13 April 2023
I'm very pleased and thankful to retain for the service they provide. I really appreciate the Retain team for all they do for me. I've met some really nice staff members and it's been nice to chat with other people
28 March 2023
I find all of the carers to be very kind and helpful to my husband and also to me. I would not be able to keep my husband at home without their help. They are very patient with him and he is very pleased to see them.
08 March 2023
My father has been receiving home care from Retain Healthcare Ltd for the past 5 months. It is only now that my father has now gone into a care home, the care provided by Retain Healthcare has stopped. Over the past 5 months, I could not fault any of the carers that provided care to my Father. Every one of them was caring, compassionate and met all his needs every day. I would not hesitate in recommending Retain Healthcare Ltd to anyone who requires care at home.
22 March 2021
Overall I was happy with the service provided but was concerned with the face to face interviews - no prior notice given and lack of clarity.