Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for Seren Support Services Ltd (Cwm Taf)

stars
stars 18 April 2024
Would just like to say how happy myself and Mum are with the carers that come in every morning to help Mum wash and to give her breakfast. Recently we have seen a lot of new faces and they have all been lovely with Mum, they all treat her with care and dignity. I have given a five-star review if I could give more I would. Well done to all the carers that come through our front door.
Review from K D (Daughter of Client/Service User)
stars
stars 17 April 2024
We are grateful and impressed with the quality of care provided by Seren and in particular the 2 male carers who provide the majority of the care for our parents during 4 calls per day. We also appreciate and place great value on the fact that we work as a collaborative team with the carers and the management team to adjust and optimise the care provided on an ongoing basis. Thank you, team Seren for all you do.
Review from V M (Daughter of Client/Service User)
stars
stars 11 April 2024
Staff always go the extra mile to help whether the carers or office staff. They are always very friendly and kind and willing to adjust things if needed. Would recommend it to anyone needing home care in this area.
Review from K W (Daughter-in-law of Client/Service User)
stars
stars 12 December 2023
I cannot fault the carers for the care they are providing for my mother, the majority are friendly, caring and accommodating. We would prefer longer calls because 15 minutes per call is not enough time for my mother's needs.
Review from Linda B (Daughter of Client/Service User)