Submit a Review for Ashwell Home Care Services
Troyte House, Sandy’s Road, Malvern, WR14 1JJ
View Full Details of Ashwell Home Care ServicesLatest Reviews for Ashwell Home Care Services
25 March 2025
i have been with Ashwell Homecare Services for 3 years now, they are kind and understanding. Always feel happy to contact them with any issues if need be. Carers are always polite and considerate, diligent to see any issues before they arise.
25 March 2025
I was nervous about getting carers coming in to help my Dad and support my Mum, but Ashwell were recommended to me by a trusted friend and they have been fabulous. The owners are very hands on and involved, in fact both of them have been out and sat on our sofa! Communication is excellent and there is a friendliness, warmth and care and compassion which runs from the owners through all staff. Mum and Dad are valued, respected and treated as friends as well as clients. The physical care and assistance is very well done, but it is the friendly and caring way it's done which makes Ashwell stand out. And while Dad benefits from the physical care, Mum loves her chats with each of the carers, who always do have time for a chat. Didn't realise what an important part of the care that was but I do now. And the app they use gives me reassurance and information even when I'm away which gives me huge peace of mind. Would wholeheartedly recommend them to anyone seeking support and care. Outstanding
06 January 2025
The staff at Ashwell are truly remarkable. From first contact, when we had a visit to discuss needs, to our first visit earlier this year and now weekly visits, they have been lovely people to interact with. We have a lady who does Mum's shower each week and she is so good, gentle, caring, respectful. Of course, she can't always come if on holiday or unwell and the other ladies who have come have also been wonderful. It's so heartwarming to see people who love their jobs and are so caring with my mum. I can definitely recommend Ashwell's.
28 October 2024
From the first telephone call I made to the care team, all requests and appointments were up to and over expectations. Appointment times were met with punctuality which for someone who works within the service industry is an absolute must and as I know not easy to achieve. From the initial consultation, it was made very clear on my mother's behalf that the care at home would not be a long-term requirement as my mother prides herself on her independence and at 87, a force to be reckoned with. However, this was accepted willingly by the team and gave me more confidence with the flexibility of care. I know that Mum is happy and has already said that when she needs care (if!) she would only be too happy to contact Ashwell Home Care Services again. We wish you all the best for the future. (I actually live in Spain) and Mum is in Malvern and to have updates etc all the time is great. Thank You.
17 October 2024
My mother has been receiving daily weekday visits from Ashwell Home Care services since the beginning of 2024 when her prior provider sold their business. They assist her with showering, going for short walks, rides to pick up prescriptions, doctor visits, some light housekeeping such as hanging washing and social support. As I am her only child and live overseas it has been incredibly helpful and reassuring to know that someone is going in to see her every day, checking on her and keeping her safe in her home. In July, Mum ended up in hospital twice within a month for pneumonia and other complications. Ashwells was very responsive to my emails and calls, and also let me know frequently when she came home how she was doing. The communication is incredibly important, second only to the quality of care.
15 October 2024
Dealing with the team was very good and carers have been excellent. They have in all cases been kind and considerate. The management has been friendly and introduced any new carers to my wife prior to them starting.
09 October 2024
My mother has been having twice weekly visits (since August 2024) by Ashwell Home Care Services to help her put on compression stockings. The carers have all been very good and always leave her comfortable. She also enjoys the social side of the visits especially now she is housebound and has few visitors. She has had a number of different carers but Ashwell makes sure the new carer is introduced to her by someone she has already met. Very pleased with the level of care to date.
09 October 2024
Unsure whether or not care at this stage was actually needed, we started home care for Dad for nothing more than half an hour of 'doing random things' two months ago, as he was simply getting annoyed at not being able to do everything for himself (like hoovering and changing the bed). Ashwells met us all, explained what they could offer and what we (and Dad) would like, and - amazingly - instantly set up a regular, reliable daily half-hour 'check-in' for Dad with the carer (who deserves a mention) plus just a handful of other carers, all of whom Dad is just bowled over with - they just do so much in so little time and there's been a few occasions where Dad has had to nudge them on to their next job because they just love doing these things and are in no rush to go! From our experience, Ashwells is 5-star for anyone who wants - or needs - just a teeny bit of help or someone to pop in and say 'hi' when (in our case) Dad is still mostly able.
04 October 2024
Ashwell Home Care Services are very flexible and clear with how they can support. From the initial welcome and the ongoing day-to-day care service, all staff are very friendly and professional. We feel really assured that our mother is well cared for. Thank you team!
03 October 2024
We acquired Ashwell some months ago for my dad's care. He has 4 visits a day and all involve personal care. I cannot recommend them highly enough. They are always kind to Dad and treat him with dignity. Beyond that though, they notice any changes in his health and mood and escalate as needed. They are also brilliant with their communication. Not only are their daily logs detailed but they will call and/or email if they have any concerns. I don't think my dad could be looked after any better. He adores them, always a good sign!
16 August 2024
Ashwells started looking after my in-laws nearly 12 months ago and we were impressed with the quality of service compared with a previous agency. They always came when they said they would and did what we asked. There were no missing visits due to staff absences which was very refreshing. The consistent team was friendly, respectful, and proactive. My in-laws have recently moved into a care home as sadly their needs became too much for us to safely manage in their own home (Parkinson's and Dementia). Ashwells were helpful during this transition period, in particular picking up shifts at the 11th hour when the move date changed at the last minute. We wish we'd found them sooner and would recommend them to anyone looking for quality care for their loved ones at home. Thank you Team Ashwells.
12 April 2024
Ashwell advertises caring for your relative as though they are part of the family and this care agency does succeed in having the personal touch that makes you feel you and your loved one are more than just a number. The app they use is an excellent way of knowing what care has been given and how your loved one is on that particular day. Any changes in the care are updated quickly and efficiently to the app, so notify all staff. Staff in the office are friendly, supportive and approachable. The carers we have notice things you would as a relative and address them, and don't just leave things. This may include leaving notes for me or via an escalation to the office, or notes on the app. They take the time to chat with your loved one which is as vital as the physical care they receive. The apartment is always left immaculate and Mum with plenty of snacks and drinks to keep her going. When there was an emergency and an ambulance was called, the carer was outstanding.
02 April 2024
I cannot praise Ashwell enough, from the managing director and the care quality director helping us work out my mother-in-law's care needs at the beginning through to the great care team who were kind, patient, and very caring with my mother-in-law. She liked every one of them very much, even if she couldn't remember their names! Recently my mother-in-law had to be taken to A&E, on release we reached out to Ashwell for help, they didn't hesitate and 'pulled out all the stops' to arrange some extra care visits within hours of our call. Not only can you rely on Ashwell to take excellent care of your loved ones, they are also there when the wider family needs help and support. Thank you 'Team Ashwell'!
15 March 2024
We as a family are very happy with the care Ashwell provides to my father. He’s not the easiest man to please but the ladies seem to provide a professional service that even he compliments. Long may it continue.
15 March 2024
We have felt fully supported by the excellent service Ashwells has provided for our family since we first approached them a year ago. Our relationship with the managerial staff and carers has helped provide effective, timely, and above all kind care. In addition, the manager's knowledge, from their expertise over many years, has signposted us to other services which has been invaluable. Our parents have live-in care which is further supported by Ashwell carers. They have consistently, seamlessly, and respectively fitted in. I have and will continue to recommend this family's professional, experienced, and truly caring team.
30 August 2023
This service provider has been paramount in my mother's well-being and care, always willing to go that extra mile and supporting her with a smile and professional care. My mother looked forward to her visits and care and looked upon the team more as friends than just a care service. I would be very happy for any future customers to contact me (independently or via Ashwell) to hear how Ashwell has been caring for my mother's needs over the past few years, right up until she had to go into a nursing home. Thank you, team Ashwell.
25 July 2023
My elderly mum has always been fiercely independent, wanting to stay in the family home she loves. Last year Mum was really struggling. It was taking her hours to get washed & dressed in the morning. Mum finally agreed to help but didn't want lots of strangers turning up, she has a Stoma and needs specialised help with it. We got in touch with the manager at Ashwell Home Care. She came out to assess Mum's needs. The manager was practical and immediately knew how she could help, setting up a care plan. She introduced us to two wonderful members of staff. Six months later we can't speak highly enough of these two special ladies who take care of Mum without taking over. She enjoys every visit. When one's away a lovely third lady covers. Mum loves the consistency of knowing who is coming every day. They have exceeded our expectations. They treat Mum with respect and dignity and make her laugh in the process. I can't say how great it is to have such brilliant carers! Thanks.
30 June 2023
All staff have been very helpful and supportive with good ideas as well. Mum has improved since Ashwell Home Care Services has been providing care, well done to all.
06 May 2023
Ashwell Homecare Services are providing an outstanding level of care and commitment to our 91-year-old mother. The management team demonstrates an evident passion to deliver excellent, bespoke care. Staff are carefully recruited and much valued. This ethos is reflected in the professionalism and kindness of the carers attending to our mother. She is treated with dignity, respect and compassion. Her carers are punctual, reliable, hardworking and pragmatic. Mum now has invaluable structure and companionship in her day-to-day routine. Her home is clean, warm and well-ordered. My sister and I feel so reassured that our mother is comfortable and content. A huge thank you to Ashwell Homecare Services-we are very blessed to have you in our lives!
04 May 2023
A very caring, competent and helpful team.
Latest Reviews for Ashwell Home Care Services
25 March 2025
i have been with Ashwell Homecare Services for 3 years now, they are kind and understanding. Always feel happy to contact them with any issues if need be. Carers are always polite and considerate, diligent to see any issues before they arise.
25 March 2025
I was nervous about getting carers coming in to help my Dad and support my Mum, but Ashwell were recommended to me by a trusted friend and they have been fabulous. The owners are very hands on and involved, in fact both of them have been out and sat on our sofa! Communication is excellent and there is a friendliness, warmth and care and compassion which runs from the owners through all staff. Mum and Dad are valued, respected and treated as friends as well as clients. The physical care and assistance is very well done, but it is the friendly and caring way it's done which makes Ashwell stand out. And while Dad benefits from the physical care, Mum loves her chats with each of the carers, who always do have time for a chat. Didn't realise what an important part of the care that was but I do now. And the app they use gives me reassurance and information even when I'm away which gives me huge peace of mind. Would wholeheartedly recommend them to anyone seeking support and care. Outstanding
06 January 2025
The staff at Ashwell are truly remarkable. From first contact, when we had a visit to discuss needs, to our first visit earlier this year and now weekly visits, they have been lovely people to interact with. We have a lady who does Mum's shower each week and she is so good, gentle, caring, respectful. Of course, she can't always come if on holiday or unwell and the other ladies who have come have also been wonderful. It's so heartwarming to see people who love their jobs and are so caring with my mum. I can definitely recommend Ashwell's.
28 October 2024
From the first telephone call I made to the care team, all requests and appointments were up to and over expectations. Appointment times were met with punctuality which for someone who works within the service industry is an absolute must and as I know not easy to achieve. From the initial consultation, it was made very clear on my mother's behalf that the care at home would not be a long-term requirement as my mother prides herself on her independence and at 87, a force to be reckoned with. However, this was accepted willingly by the team and gave me more confidence with the flexibility of care. I know that Mum is happy and has already said that when she needs care (if!) she would only be too happy to contact Ashwell Home Care Services again. We wish you all the best for the future. (I actually live in Spain) and Mum is in Malvern and to have updates etc all the time is great. Thank You.
17 October 2024
My mother has been receiving daily weekday visits from Ashwell Home Care services since the beginning of 2024 when her prior provider sold their business. They assist her with showering, going for short walks, rides to pick up prescriptions, doctor visits, some light housekeeping such as hanging washing and social support. As I am her only child and live overseas it has been incredibly helpful and reassuring to know that someone is going in to see her every day, checking on her and keeping her safe in her home. In July, Mum ended up in hospital twice within a month for pneumonia and other complications. Ashwells was very responsive to my emails and calls, and also let me know frequently when she came home how she was doing. The communication is incredibly important, second only to the quality of care.
15 October 2024
Dealing with the team was very good and carers have been excellent. They have in all cases been kind and considerate. The management has been friendly and introduced any new carers to my wife prior to them starting.
09 October 2024
My mother has been having twice weekly visits (since August 2024) by Ashwell Home Care Services to help her put on compression stockings. The carers have all been very good and always leave her comfortable. She also enjoys the social side of the visits especially now she is housebound and has few visitors. She has had a number of different carers but Ashwell makes sure the new carer is introduced to her by someone she has already met. Very pleased with the level of care to date.
09 October 2024
Unsure whether or not care at this stage was actually needed, we started home care for Dad for nothing more than half an hour of 'doing random things' two months ago, as he was simply getting annoyed at not being able to do everything for himself (like hoovering and changing the bed). Ashwells met us all, explained what they could offer and what we (and Dad) would like, and - amazingly - instantly set up a regular, reliable daily half-hour 'check-in' for Dad with the carer (who deserves a mention) plus just a handful of other carers, all of whom Dad is just bowled over with - they just do so much in so little time and there's been a few occasions where Dad has had to nudge them on to their next job because they just love doing these things and are in no rush to go! From our experience, Ashwells is 5-star for anyone who wants - or needs - just a teeny bit of help or someone to pop in and say 'hi' when (in our case) Dad is still mostly able.
04 October 2024
Ashwell Home Care Services are very flexible and clear with how they can support. From the initial welcome and the ongoing day-to-day care service, all staff are very friendly and professional. We feel really assured that our mother is well cared for. Thank you team!
03 October 2024
We acquired Ashwell some months ago for my dad's care. He has 4 visits a day and all involve personal care. I cannot recommend them highly enough. They are always kind to Dad and treat him with dignity. Beyond that though, they notice any changes in his health and mood and escalate as needed. They are also brilliant with their communication. Not only are their daily logs detailed but they will call and/or email if they have any concerns. I don't think my dad could be looked after any better. He adores them, always a good sign!
16 August 2024
Ashwells started looking after my in-laws nearly 12 months ago and we were impressed with the quality of service compared with a previous agency. They always came when they said they would and did what we asked. There were no missing visits due to staff absences which was very refreshing. The consistent team was friendly, respectful, and proactive. My in-laws have recently moved into a care home as sadly their needs became too much for us to safely manage in their own home (Parkinson's and Dementia). Ashwells were helpful during this transition period, in particular picking up shifts at the 11th hour when the move date changed at the last minute. We wish we'd found them sooner and would recommend them to anyone looking for quality care for their loved ones at home. Thank you Team Ashwells.
12 April 2024
Ashwell advertises caring for your relative as though they are part of the family and this care agency does succeed in having the personal touch that makes you feel you and your loved one are more than just a number. The app they use is an excellent way of knowing what care has been given and how your loved one is on that particular day. Any changes in the care are updated quickly and efficiently to the app, so notify all staff. Staff in the office are friendly, supportive and approachable. The carers we have notice things you would as a relative and address them, and don't just leave things. This may include leaving notes for me or via an escalation to the office, or notes on the app. They take the time to chat with your loved one which is as vital as the physical care they receive. The apartment is always left immaculate and Mum with plenty of snacks and drinks to keep her going. When there was an emergency and an ambulance was called, the carer was outstanding.
02 April 2024
I cannot praise Ashwell enough, from the managing director and the care quality director helping us work out my mother-in-law's care needs at the beginning through to the great care team who were kind, patient, and very caring with my mother-in-law. She liked every one of them very much, even if she couldn't remember their names! Recently my mother-in-law had to be taken to A&E, on release we reached out to Ashwell for help, they didn't hesitate and 'pulled out all the stops' to arrange some extra care visits within hours of our call. Not only can you rely on Ashwell to take excellent care of your loved ones, they are also there when the wider family needs help and support. Thank you 'Team Ashwell'!
15 March 2024
We as a family are very happy with the care Ashwell provides to my father. He’s not the easiest man to please but the ladies seem to provide a professional service that even he compliments. Long may it continue.
15 March 2024
We have felt fully supported by the excellent service Ashwells has provided for our family since we first approached them a year ago. Our relationship with the managerial staff and carers has helped provide effective, timely, and above all kind care. In addition, the manager's knowledge, from their expertise over many years, has signposted us to other services which has been invaluable. Our parents have live-in care which is further supported by Ashwell carers. They have consistently, seamlessly, and respectively fitted in. I have and will continue to recommend this family's professional, experienced, and truly caring team.
30 August 2023
This service provider has been paramount in my mother's well-being and care, always willing to go that extra mile and supporting her with a smile and professional care. My mother looked forward to her visits and care and looked upon the team more as friends than just a care service. I would be very happy for any future customers to contact me (independently or via Ashwell) to hear how Ashwell has been caring for my mother's needs over the past few years, right up until she had to go into a nursing home. Thank you, team Ashwell.
25 July 2023
My elderly mum has always been fiercely independent, wanting to stay in the family home she loves. Last year Mum was really struggling. It was taking her hours to get washed & dressed in the morning. Mum finally agreed to help but didn't want lots of strangers turning up, she has a Stoma and needs specialised help with it. We got in touch with the manager at Ashwell Home Care. She came out to assess Mum's needs. The manager was practical and immediately knew how she could help, setting up a care plan. She introduced us to two wonderful members of staff. Six months later we can't speak highly enough of these two special ladies who take care of Mum without taking over. She enjoys every visit. When one's away a lovely third lady covers. Mum loves the consistency of knowing who is coming every day. They have exceeded our expectations. They treat Mum with respect and dignity and make her laugh in the process. I can't say how great it is to have such brilliant carers! Thanks.
30 June 2023
All staff have been very helpful and supportive with good ideas as well. Mum has improved since Ashwell Home Care Services has been providing care, well done to all.
06 May 2023
Ashwell Homecare Services are providing an outstanding level of care and commitment to our 91-year-old mother. The management team demonstrates an evident passion to deliver excellent, bespoke care. Staff are carefully recruited and much valued. This ethos is reflected in the professionalism and kindness of the carers attending to our mother. She is treated with dignity, respect and compassion. Her carers are punctual, reliable, hardworking and pragmatic. Mum now has invaluable structure and companionship in her day-to-day routine. Her home is clean, warm and well-ordered. My sister and I feel so reassured that our mother is comfortable and content. A huge thank you to Ashwell Homecare Services-we are very blessed to have you in our lives!
04 May 2023
A very caring, competent and helpful team.