Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
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Treated with Dignity stars
Value for Money stars

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Latest Reviews for Helping Hands Home Care (Newark)

stars
stars 09 January 2025
Helping Hands Home Care provide a good service for us. Regular carers which is important. Delighted with carers who visit. Not as flexible as outlined at initial interview. Cost issue, we use three care companies when on holiday in the Lake District, North Yorkshire and County Durham, all three provide a comparable level of care at up to £10 a day cheaper. Helping hands, due to its size should have economies of scale, there is no evidence of this.
Review from J P (Client / Service User)
stars
stars 30 January 2024
Very thorough review, ensured all of our needs were catered for.
Review from N T (Daughter-in-law of Client/Service User)
stars
stars 17 May 2023
Helping Hands Home Care (Newark) gives us the service we had asked for in our original plan. We have access to staff in our local office - they are always helpful and supportive. Carers are always punctual, caring and concerned. They work hard and always leave us feeling cheerful and well cared for.
Review from Y E (Client / Service User)
stars
stars 10 May 2023
The carers are very efficient and pleasant.
Review from H H (Client / Service User)
stars
stars 10 May 2023
I'm very happy with the service I get. That's all I need to say.
Review from Reginald C (Client / Service User)
stars
stars 10 May 2023
It brightens my day each time the care provider comes to help me. Very careful strip washing, all my creams applied soothingly. The bedroom, bathroom and kitchen/living room are always left tidy. Sandwiches and hot meals are presented carefully. Any extra help, such as phoning the doctor or arranging transport for hospital appointments is provided smoothly. I am extremely grateful for this.
Review from C H (Client / Service User)
stars
stars 10 May 2023
Establishing a contact for care from Helping Hands is the best step I could have taken to support my wish to remain at home despite frailty and numerous health problems. The staff have been excellent - a real joy to welcome them into my home. They combine efficiency with care and support, and I feel so much better after their visits.
Review from Brenda W (Client / Service User)