Submit a Review for Alina Homecare Salisbury
Centre 1, Old Sarum Park, Lysander Way, Old Sarum, Salisbury, SP4 6BU
View Full Details of Alina Homecare SalisburyLatest Reviews for Alina Homecare Salisbury
16 October 2024
I am really happy with my carer. She's very kind, gentle and above anything very caring. She's always on time. Apart from once when she was ill and informed the office of this. They (the office) were meant to inform me of this and that another carer would call but I had no phone call, therefore I got myself dressed etc. Sometime later a carer did call but I could not face getting undressed/dressed again. Although the carer did visit I was still charged for the visit. Was this an office blip as if I'd had a phone call to inform me that my carer was sick but someone would be calling I'd have been prepared.
22 August 2024
I am very happy with the service. The carers arrive as promised and are very helpful with numerous things around the house. The office staff have been very helpful and have always answered any questions I have asked.
02 July 2024
Alina Care has provided excellent support for my mother over the past 6 months. Carers positively engage with Mum and provide for her physical and emotional needs. Their write-ups are detailed and extremely helpful especially as Mum has a weak memory. Management have always responded to changes and additional requests even if email communication is a little inconsistent at times. Overall, they are doing their best to provide a quality service.
02 July 2024
I am writing as the wife of the client. My husband is satisfied with the care he receives from the carers. They all have accepted what he prefers, i.e a wash at the basin and he is satisfied. They periodically ask if he wants a shower but the answer is always the same - no - and they respect his wishes. For me the carers are a great help because I am also elderly (83 years old) and he is 95. It allows me more time to do the usual tasks a home requires. All the carers are pleasant and skilled in their task. They bring a routine to the day and their visit is welcomed, always. And my husband is more relaxed afterwards.
04 March 2024
Totally satisfied with the high quality of service provided.
21 February 2024
All carers have been cheerful and helpful and the short time I've had them has been a joy. Excellent service, well done, I will recommend anyone who needs care in their own home, if only for a short period, Alina Homecare is the one.
11 January 2024
All staff provided are excellent and well trained. Some are more proficient than others but that is always, it would be better if continuity with personnel was more consistent as my wife has difficulty with her memory.
19 December 2023
Alina Homecare has been excellent at caring for my husband. The carers are always cheerful and very friendly. Nothing is too much trouble for them. They put my husband at ease, and he enjoys chatting with them. The branch manager is most helpful and understands the many problems and needs my husband has. The team are highly recommended and delivers excellent care.
11 December 2023
Carers came on a daily basis. If they are held up by traffic they call and inform. Care is carried out daily with attention to detail and find them most helpful doing little jobs around the house such as changing my bed clothes.
07 July 2023
Alina Care have delivered an extremely high standard of personal care to my mother. The process of engaging them was simple efficient and was patient centred. They took into account personal preferences alongside care needs. They communicated well with the family in some difficult situations and the carers if the need arose willingly extended their stay until additional help arrived. The carers were a mixture of ages and were always polite kind and happy to chat, they also engaged with family when they were present. They demonstrated an interest in the patients and had a good knowledge of managing care like adequate hydration, nutrition, and personal care. They recorded any unusual findings contemporaneously ensuring managers and family were aware. Managers were hands on and very aware of any changes in clients health and care needs responding effectively in an emergency. Fabulous team would come highly recommended and from work and personal experience they deliver exceptional care.
23 May 2023
Alina Carers were both carers and friendly faces over the past year. They gave everyone confidence that my relative was supported and happy. Alina were excellent at communicating with relatives and super quick at responding to any questions or practical challenges.
19 May 2023
Alina Homecare have been providing care to my elderly relatives for over a year and from day one of meeting them they have been absolutely excellent in all aspects of care provision. In what has been a challenging environment the staff have shown exceptional levels of sensitivity and respect at all times ensuring my Aunt and Uncle are able to maintain their dignity in difficult circumstances. Communication is always first class and all questions and queries are responded to in the shortest possible time. Having had a previous poor experience with another company I would have absolutely no hesitation in recommending Alina for a very reliable, professional and caring level of service.
12 May 2023
The girls visit my 94-year-old neighbour and have changed her life they are friendly caring and professional. For me, the peace of mind that someone goes in each morning is a huge relief. I would 100% recommend Alina to anyone who need support and that little bit of help with the view to more if needed. The main criteria for my neighbour was someone who she could understand with good use of English and a female carer at all times. This has been always the case and we have no complaints or considerations at all.
25 November 2022
Alina Homecare have been very reliable, punctual and willing to do anything they can to help in the time they are with us. We have had the change the calendar around quite a bit, but they have always been able to adapt with us - sometimes at very short notice. The care provided has been professional, whilst friendly and they have got on very well with our other carers.
25 November 2022
The visiting staff are all highly professional carers, extremely kind, caring, and delightful people who always provided first-class support with significant skill and empathy. The office is very efficient with good communications and excellent flexibility in absorbing short and long-term changes to ensure our support is always there. All in all a truly caring agency, who take a great weight off my mind.
06 July 2022
As one carer was leaving her face mask slipped and I received a beautiful smile. They all enjoy helping and would do more for me if I asked. I try to be as independent as possible!
17 June 2022
This care provider is extremely good. Hardworking, friendly, interested in our lives, and caring. We are extremely happy with them.
31 January 2022
Alina have been great at looking after Mum, and it is reassuring to know that she is so well cared for. The carers are all respectful and attentive, and shift patterns have been adjusted at sometimes short notice according to needs at the time. Highly recommend.
26 January 2022
It took many difficult conversations with our parents to agree to having any level of care. However, from the first care visit, my Mother has never looked back and now looks forward to every visit. The quality of care and empathic approach to maintaining their independence has been fantastic and as a family, we very much welcome their role in our parents' life.
15 November 2021
The team at Alina Homecare have enabled our family members to breathe again. We have been struggling with care requirements for a while, and as soon as we were visited by their manager we knew they could help. Professional, courteous, empathetic, and caring - not just to mum's needs, but to the family as a whole. The level of flexibility they offer is of a very high standard - nothing is too much trouble. We are continuing with their services and would recommend Alina Homecare to any family in our position. Thank you.
Latest Reviews for Alina Homecare Salisbury
16 October 2024
I am really happy with my carer. She's very kind, gentle and above anything very caring. She's always on time. Apart from once when she was ill and informed the office of this. They (the office) were meant to inform me of this and that another carer would call but I had no phone call, therefore I got myself dressed etc. Sometime later a carer did call but I could not face getting undressed/dressed again. Although the carer did visit I was still charged for the visit. Was this an office blip as if I'd had a phone call to inform me that my carer was sick but someone would be calling I'd have been prepared.
22 August 2024
I am very happy with the service. The carers arrive as promised and are very helpful with numerous things around the house. The office staff have been very helpful and have always answered any questions I have asked.
02 July 2024
Alina Care has provided excellent support for my mother over the past 6 months. Carers positively engage with Mum and provide for her physical and emotional needs. Their write-ups are detailed and extremely helpful especially as Mum has a weak memory. Management have always responded to changes and additional requests even if email communication is a little inconsistent at times. Overall, they are doing their best to provide a quality service.
02 July 2024
I am writing as the wife of the client. My husband is satisfied with the care he receives from the carers. They all have accepted what he prefers, i.e a wash at the basin and he is satisfied. They periodically ask if he wants a shower but the answer is always the same - no - and they respect his wishes. For me the carers are a great help because I am also elderly (83 years old) and he is 95. It allows me more time to do the usual tasks a home requires. All the carers are pleasant and skilled in their task. They bring a routine to the day and their visit is welcomed, always. And my husband is more relaxed afterwards.
04 March 2024
Totally satisfied with the high quality of service provided.
21 February 2024
All carers have been cheerful and helpful and the short time I've had them has been a joy. Excellent service, well done, I will recommend anyone who needs care in their own home, if only for a short period, Alina Homecare is the one.
11 January 2024
All staff provided are excellent and well trained. Some are more proficient than others but that is always, it would be better if continuity with personnel was more consistent as my wife has difficulty with her memory.
19 December 2023
Alina Homecare has been excellent at caring for my husband. The carers are always cheerful and very friendly. Nothing is too much trouble for them. They put my husband at ease, and he enjoys chatting with them. The branch manager is most helpful and understands the many problems and needs my husband has. The team are highly recommended and delivers excellent care.
11 December 2023
Carers came on a daily basis. If they are held up by traffic they call and inform. Care is carried out daily with attention to detail and find them most helpful doing little jobs around the house such as changing my bed clothes.
07 July 2023
Alina Care have delivered an extremely high standard of personal care to my mother. The process of engaging them was simple efficient and was patient centred. They took into account personal preferences alongside care needs. They communicated well with the family in some difficult situations and the carers if the need arose willingly extended their stay until additional help arrived. The carers were a mixture of ages and were always polite kind and happy to chat, they also engaged with family when they were present. They demonstrated an interest in the patients and had a good knowledge of managing care like adequate hydration, nutrition, and personal care. They recorded any unusual findings contemporaneously ensuring managers and family were aware. Managers were hands on and very aware of any changes in clients health and care needs responding effectively in an emergency. Fabulous team would come highly recommended and from work and personal experience they deliver exceptional care.
23 May 2023
Alina Carers were both carers and friendly faces over the past year. They gave everyone confidence that my relative was supported and happy. Alina were excellent at communicating with relatives and super quick at responding to any questions or practical challenges.
19 May 2023
Alina Homecare have been providing care to my elderly relatives for over a year and from day one of meeting them they have been absolutely excellent in all aspects of care provision. In what has been a challenging environment the staff have shown exceptional levels of sensitivity and respect at all times ensuring my Aunt and Uncle are able to maintain their dignity in difficult circumstances. Communication is always first class and all questions and queries are responded to in the shortest possible time. Having had a previous poor experience with another company I would have absolutely no hesitation in recommending Alina for a very reliable, professional and caring level of service.
12 May 2023
The girls visit my 94-year-old neighbour and have changed her life they are friendly caring and professional. For me, the peace of mind that someone goes in each morning is a huge relief. I would 100% recommend Alina to anyone who need support and that little bit of help with the view to more if needed. The main criteria for my neighbour was someone who she could understand with good use of English and a female carer at all times. This has been always the case and we have no complaints or considerations at all.
25 November 2022
Alina Homecare have been very reliable, punctual and willing to do anything they can to help in the time they are with us. We have had the change the calendar around quite a bit, but they have always been able to adapt with us - sometimes at very short notice. The care provided has been professional, whilst friendly and they have got on very well with our other carers.
25 November 2022
The visiting staff are all highly professional carers, extremely kind, caring, and delightful people who always provided first-class support with significant skill and empathy. The office is very efficient with good communications and excellent flexibility in absorbing short and long-term changes to ensure our support is always there. All in all a truly caring agency, who take a great weight off my mind.
06 July 2022
As one carer was leaving her face mask slipped and I received a beautiful smile. They all enjoy helping and would do more for me if I asked. I try to be as independent as possible!
17 June 2022
This care provider is extremely good. Hardworking, friendly, interested in our lives, and caring. We are extremely happy with them.
31 January 2022
Alina have been great at looking after Mum, and it is reassuring to know that she is so well cared for. The carers are all respectful and attentive, and shift patterns have been adjusted at sometimes short notice according to needs at the time. Highly recommend.
26 January 2022
It took many difficult conversations with our parents to agree to having any level of care. However, from the first care visit, my Mother has never looked back and now looks forward to every visit. The quality of care and empathic approach to maintaining their independence has been fantastic and as a family, we very much welcome their role in our parents' life.
15 November 2021
The team at Alina Homecare have enabled our family members to breathe again. We have been struggling with care requirements for a while, and as soon as we were visited by their manager we knew they could help. Professional, courteous, empathetic, and caring - not just to mum's needs, but to the family as a whole. The level of flexibility they offer is of a very high standard - nothing is too much trouble. We are continuing with their services and would recommend Alina Homecare to any family in our position. Thank you.