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Bridgewater House, North Road, Ellesmere Port, CH65 1AF
View Full Details of StellarCare NWLatest Reviews for StellarCare NW
12 April 2024
StellarCare provide personal care for my husband who has serious and complex health problems and is bed-bound. He is therefore reliant on carers for all his personal care needs. We are both delighted with the service provided by StellarCare. The carers are all highly skilled and professional whilst being friendly, kind and respectful of my husband's dignity. They are alert to any developing problems and communicate well with our GP practice when needed. They also communicate well with me. The managers are easily contactable and responsive. We are grateful to them all.
12 March 2024
The carers are very professional. They all arrive with a smile and cheery greeting. Without exception, they put my husband's care in the forefront. They will chat to him whilst dressing, washing etc and are all discreet. I know how much my husband looks forward to them coming each visit. We would like to say a big thank you to you all.
07 March 2024
No complaints, excellent service.
08 August 2023
I cannot thank our carer enough for the care he gives to my dad during his night-sits. He has a very caring nature and has shown much respect during his shifts. This enables me to get my sleep without being disturbed and to be able to care through the days. He is punctual and very accommodating to my dad's needs. He shows confidence in his care and has got to know Dad well now, which helps him settle. Thank you Dad's carer.
14 July 2023
Satisfied - all carers pleasant and cheerful.
13 July 2023
We are very impressed with the carers and happy with the care they provide, even in the short time they have been caring for my mum. Very polite, friendly and professional. Their timekeeping is great, and the food they leave, Mum enjoys.
10 July 2023
I am very impressed with my care at StellarCare. All of my carers go above and beyond to put me at ease. Nothing is too much trouble, and any contact with the office is a pleasant experience.
06 July 2023
I find the service very good. The staff are very polite and willing to help. Having had the same carers more frequently, they have got to know my needs and routine, making things easier, both for me and the carers themselves. I hope I have been able to teach some of the less experienced members how to do things, as they appear less confident, especially when delivering personal care. They introduce themselves when they arrive and wear the uniform giving the feeling of safety.
21 June 2023
Overall, I am very pleased with the continuing care my husband is getting. Nothing is too much for the carers to do when asked to do a task. All the carers are respectful and make an effort to get to know the people they are helping. My husband gets on well with them, and I find them warm and friendly.
06 September 2022
Stella Care provides a professional, reliable service. The carers are extremely polite and knowledgeable when changing catheters, showering and personal care. They turn up on time; if for some reason they are going to be a bit late, they ring to inform the client. They are friendly, extremely polite and caring. I would highly recommend this company. There is no comparison with the service from the previous unreliable company we had.
26 April 2022
StellarCare provided care for my late mum for the last two weeks of her life. I wasn't impressed with the care staff that were sent out as they didn't stay the full length of the time allotted for my mum, they sometimes didn't wash her properly. There was no rapport between them and my mum and the staff seemed very poorly trained. All in all, if your elderly relations are allocated this care company you should ask for another one.
28 March 2022
Carers are always efficient and caring, friendly, and usually on time. Polite and always have a good natter and sense of humour.
26 October 2021
StellarCare NW we’re absolutely amazing. The care provided was second to none. Communication was great, questions were answered quickly and I truly couldn’t recommend more. Thanks again StellarCare NW!
25 October 2021
The care that the members of the team gave my mum was phenomenal; the care and compassion given was first class. My mum always felt supported and comforted by the team, as did my brother and sister. The compassion given right the way through to my mum passing was really comforting. Thanks to the manager, along with the rest of the team for all their help. We couldn't have gone through this without you. Thanks.
28 April 2021
This service is one of a kind, all of the staff including office and carers, treat each client with dignity and respect. The day staff always do the best they can when answering questions you might have. I have had a brilliant experience with every team member from Stella Care NW and will be recommending.
17 October 2020
The whole team from Stella Care were amazing. From the professional care to the loving care that they not only showed and gave to our Mum but to us as a family. They became a big part of our journey. Can not thank you enough.
Latest Reviews for StellarCare NW
12 April 2024
StellarCare provide personal care for my husband who has serious and complex health problems and is bed-bound. He is therefore reliant on carers for all his personal care needs. We are both delighted with the service provided by StellarCare. The carers are all highly skilled and professional whilst being friendly, kind and respectful of my husband's dignity. They are alert to any developing problems and communicate well with our GP practice when needed. They also communicate well with me. The managers are easily contactable and responsive. We are grateful to them all.
12 March 2024
The carers are very professional. They all arrive with a smile and cheery greeting. Without exception, they put my husband's care in the forefront. They will chat to him whilst dressing, washing etc and are all discreet. I know how much my husband looks forward to them coming each visit. We would like to say a big thank you to you all.
07 March 2024
No complaints, excellent service.
08 August 2023
I cannot thank our carer enough for the care he gives to my dad during his night-sits. He has a very caring nature and has shown much respect during his shifts. This enables me to get my sleep without being disturbed and to be able to care through the days. He is punctual and very accommodating to my dad's needs. He shows confidence in his care and has got to know Dad well now, which helps him settle. Thank you Dad's carer.
14 July 2023
Satisfied - all carers pleasant and cheerful.
13 July 2023
We are very impressed with the carers and happy with the care they provide, even in the short time they have been caring for my mum. Very polite, friendly and professional. Their timekeeping is great, and the food they leave, Mum enjoys.
10 July 2023
I am very impressed with my care at StellarCare. All of my carers go above and beyond to put me at ease. Nothing is too much trouble, and any contact with the office is a pleasant experience.
06 July 2023
I find the service very good. The staff are very polite and willing to help. Having had the same carers more frequently, they have got to know my needs and routine, making things easier, both for me and the carers themselves. I hope I have been able to teach some of the less experienced members how to do things, as they appear less confident, especially when delivering personal care. They introduce themselves when they arrive and wear the uniform giving the feeling of safety.
21 June 2023
Overall, I am very pleased with the continuing care my husband is getting. Nothing is too much for the carers to do when asked to do a task. All the carers are respectful and make an effort to get to know the people they are helping. My husband gets on well with them, and I find them warm and friendly.
06 September 2022
Stella Care provides a professional, reliable service. The carers are extremely polite and knowledgeable when changing catheters, showering and personal care. They turn up on time; if for some reason they are going to be a bit late, they ring to inform the client. They are friendly, extremely polite and caring. I would highly recommend this company. There is no comparison with the service from the previous unreliable company we had.
26 April 2022
StellarCare provided care for my late mum for the last two weeks of her life. I wasn't impressed with the care staff that were sent out as they didn't stay the full length of the time allotted for my mum, they sometimes didn't wash her properly. There was no rapport between them and my mum and the staff seemed very poorly trained. All in all, if your elderly relations are allocated this care company you should ask for another one.
28 March 2022
Carers are always efficient and caring, friendly, and usually on time. Polite and always have a good natter and sense of humour.
26 October 2021
StellarCare NW we’re absolutely amazing. The care provided was second to none. Communication was great, questions were answered quickly and I truly couldn’t recommend more. Thanks again StellarCare NW!
25 October 2021
The care that the members of the team gave my mum was phenomenal; the care and compassion given was first class. My mum always felt supported and comforted by the team, as did my brother and sister. The compassion given right the way through to my mum passing was really comforting. Thanks to the manager, along with the rest of the team for all their help. We couldn't have gone through this without you. Thanks.
28 April 2021
This service is one of a kind, all of the staff including office and carers, treat each client with dignity and respect. The day staff always do the best they can when answering questions you might have. I have had a brilliant experience with every team member from Stella Care NW and will be recommending.
17 October 2020
The whole team from Stella Care were amazing. From the professional care to the loving care that they not only showed and gave to our Mum but to us as a family. They became a big part of our journey. Can not thank you enough.