Submit a Review for Home Instead (Scarborough & Ryedale)
409 Scalby Road, Scarborough, YO12 6UA
View Full Details of Home Instead (Scarborough & Ryedale)Latest Reviews for Home Instead (Scarborough & Ryedale)
27 May 2022
Was very grateful for home help in early days. Get on well with me and most kind and considerate. Do anything they're asked. Would recommend to anyone. Need to be sympathetic to the person, not push, bully, hard shock or slower than normal. Be patient, listen, might know more than you think.
19 April 2022
I am really happy with the service and I really like the ladies who visit me.
28 March 2022
The caregivers are wonderful with my 90-year-old mother, who has dementia. They are thoughtful, patient and nothing is too much trouble for them. They are good at stimulating her mind, discussing the news etc, and taking her out for drives. The log they complete is very detailed and very helpful as I don't live locally to my mum. Can't fault Home Instead (Scarborough & Ryedale).
21 March 2022
It's our first anniversary! What a year it has been but the care and support I have had has been fantastic - from June especially when my husband went into hospital - the help I needed before and after full hip surgery and losing my husband. The office have also kept in touch with my daughter who is far from me. Thank you so much.
04 March 2022
The ladies have been great, and they have inspired me to begin the "sorting out" of the house. My husband and I have been in the house for 40 years and there are a few "glory holes" that need digging out! I have mentioned, I do like to know who is coming and at what time (if it has changed). Thank you and the ladies.
04 March 2022
I am happy with help and service in all areas.
23 February 2022
The Team at Scarborough Home Instead have been great at getting my elderly parents on board with having help in the home, listening to their concerns and potential needs. The process has been quick and efficient.
11 February 2022
Home Instead (Scarborough & Ryedale) is a very proactive organisation. The staff are caring, personable and respectful, both at the caregiver level and in the office. I have utmost trust in advice we are given, the service has proved to be flexible and reliable.
12 April 2021
After having a very bad experience from my previous care company I moved to Home Instead (Scarborough & Ryedale) and it's the best thing I could have done! All the staff, carers and office staff alike are extremely helpful, friendly and very kind. One carer especially helped me to regain my confidence after it was totally destroyed by my previous company. I would most certainly recommend Home Instead (Scarborough & Ryedale) to anyone needing care of any kind as I have multiple health problems both physical and early onset dementia and they are amazing! A great big thank you to you all.
16 February 2021
My mother has received wonderful and professional caregiving support, originally three times a week and now 8 sessions a week since October 2020. Mum looks forward to seeing her caregiver and I have seen how well they work together and also the support that this gives Dad too. We have seen first hand how flexible and responsive the service is to Mum's needs. The pandemic has enabled the family and Mum and Dad to hold Zoom reviews with Home Instead which seems to work well for all. Mum after the last meeting said 'that was a good meeting', which it was. Living some distance away it is also reassuring to know that there is good back up that then helps us all as a family. We trust the service Mum receives and like the ability to see how Mum is getting on by using the Home Instead Portal. Thank you for being a professional, friendly, caring and responsive care company.
09 December 2020
Great service for our mum after we lost our dad. The caregivers have been amazing and my mum looks forward to her daily visits.
16 October 2020
This was the first time that I had used a care agency to provide care for my 90-year-old mother while I was away, so I was a little worried about how she would be with someone new coming into the house. I needn't have worried. From the initial assessment visit during which my mum's routines etc were noted and it was explained in detail how everything would work, then meeting the carer who was so nice, I was confident that all would be fine. And it was fine. The standard of service and quality of care was exceptional and I could not have asked for more. This is a professional agency with high standards all round. I found that communications with the office were very good and the online portal which describes each visit by the carer in good detail was a bonus. Choosing a care agency is not easy, but I would highly recommend Home Instead (and so would my Mum).
19 September 2020
Staff are efficient and caring at all times. A pleasure to have around.
10 September 2020
Having only recently in the last month became a user of Home Instead, as a family, we have been very impressed with their professional, helpful and caring attitude. They carried out the initial assessment, explaining what they could do and have followed up as promised. They were able to help us quickly with a carer to help on a morning with Mum's personal care, which enables Dad to have a bit of time to himself away from his fulltime, caring role. She also helps with jobs around the house. Mum has taken to her new carer, and Dad is less stressed - you couldn't as for more. Thank you, Home Instead.
28 August 2020
Home Instead has provided for my Father a bespoke care package. He is a very intelligent gentleman with a mind still sharp despite his 90 years though he struggles with more physical activities. Home Instead have provided him with a personal carer who engages his mind on subjects of shared interest as well as managing the jobs around the flat with which he needs help. He also has the option for trips out in the car and or an accompanied walk to the park which makes sure he gets out and has some exercise and fresh air. Home Instead also allows for him to be taken to hospital or doctors appointments, any light shopping or collection of prescriptions. The Manager is a very warm and approachable lady who is very happy to help, listen and support should the need arise.
28 August 2020
Although we are new clients we feel the care and support is excellent. The staff are friendly, efficient and competent. My father has complex needs and they spent the time before providing the care to find out what these are. I can now have some time off with complete peace of mind my father is in good hands. The management are very approachable and happy to help.
Latest Reviews for Home Instead (Scarborough & Ryedale)
27 May 2022
Was very grateful for home help in early days. Get on well with me and most kind and considerate. Do anything they're asked. Would recommend to anyone. Need to be sympathetic to the person, not push, bully, hard shock or slower than normal. Be patient, listen, might know more than you think.
19 April 2022
I am really happy with the service and I really like the ladies who visit me.
28 March 2022
The caregivers are wonderful with my 90-year-old mother, who has dementia. They are thoughtful, patient and nothing is too much trouble for them. They are good at stimulating her mind, discussing the news etc, and taking her out for drives. The log they complete is very detailed and very helpful as I don't live locally to my mum. Can't fault Home Instead (Scarborough & Ryedale).
21 March 2022
It's our first anniversary! What a year it has been but the care and support I have had has been fantastic - from June especially when my husband went into hospital - the help I needed before and after full hip surgery and losing my husband. The office have also kept in touch with my daughter who is far from me. Thank you so much.
04 March 2022
The ladies have been great, and they have inspired me to begin the "sorting out" of the house. My husband and I have been in the house for 40 years and there are a few "glory holes" that need digging out! I have mentioned, I do like to know who is coming and at what time (if it has changed). Thank you and the ladies.
04 March 2022
I am happy with help and service in all areas.
23 February 2022
The Team at Scarborough Home Instead have been great at getting my elderly parents on board with having help in the home, listening to their concerns and potential needs. The process has been quick and efficient.
11 February 2022
Home Instead (Scarborough & Ryedale) is a very proactive organisation. The staff are caring, personable and respectful, both at the caregiver level and in the office. I have utmost trust in advice we are given, the service has proved to be flexible and reliable.
12 April 2021
After having a very bad experience from my previous care company I moved to Home Instead (Scarborough & Ryedale) and it's the best thing I could have done! All the staff, carers and office staff alike are extremely helpful, friendly and very kind. One carer especially helped me to regain my confidence after it was totally destroyed by my previous company. I would most certainly recommend Home Instead (Scarborough & Ryedale) to anyone needing care of any kind as I have multiple health problems both physical and early onset dementia and they are amazing! A great big thank you to you all.
16 February 2021
My mother has received wonderful and professional caregiving support, originally three times a week and now 8 sessions a week since October 2020. Mum looks forward to seeing her caregiver and I have seen how well they work together and also the support that this gives Dad too. We have seen first hand how flexible and responsive the service is to Mum's needs. The pandemic has enabled the family and Mum and Dad to hold Zoom reviews with Home Instead which seems to work well for all. Mum after the last meeting said 'that was a good meeting', which it was. Living some distance away it is also reassuring to know that there is good back up that then helps us all as a family. We trust the service Mum receives and like the ability to see how Mum is getting on by using the Home Instead Portal. Thank you for being a professional, friendly, caring and responsive care company.
09 December 2020
Great service for our mum after we lost our dad. The caregivers have been amazing and my mum looks forward to her daily visits.
16 October 2020
This was the first time that I had used a care agency to provide care for my 90-year-old mother while I was away, so I was a little worried about how she would be with someone new coming into the house. I needn't have worried. From the initial assessment visit during which my mum's routines etc were noted and it was explained in detail how everything would work, then meeting the carer who was so nice, I was confident that all would be fine. And it was fine. The standard of service and quality of care was exceptional and I could not have asked for more. This is a professional agency with high standards all round. I found that communications with the office were very good and the online portal which describes each visit by the carer in good detail was a bonus. Choosing a care agency is not easy, but I would highly recommend Home Instead (and so would my Mum).
19 September 2020
Staff are efficient and caring at all times. A pleasure to have around.
10 September 2020
Having only recently in the last month became a user of Home Instead, as a family, we have been very impressed with their professional, helpful and caring attitude. They carried out the initial assessment, explaining what they could do and have followed up as promised. They were able to help us quickly with a carer to help on a morning with Mum's personal care, which enables Dad to have a bit of time to himself away from his fulltime, caring role. She also helps with jobs around the house. Mum has taken to her new carer, and Dad is less stressed - you couldn't as for more. Thank you, Home Instead.
28 August 2020
Home Instead has provided for my Father a bespoke care package. He is a very intelligent gentleman with a mind still sharp despite his 90 years though he struggles with more physical activities. Home Instead have provided him with a personal carer who engages his mind on subjects of shared interest as well as managing the jobs around the flat with which he needs help. He also has the option for trips out in the car and or an accompanied walk to the park which makes sure he gets out and has some exercise and fresh air. Home Instead also allows for him to be taken to hospital or doctors appointments, any light shopping or collection of prescriptions. The Manager is a very warm and approachable lady who is very happy to help, listen and support should the need arise.
28 August 2020
Although we are new clients we feel the care and support is excellent. The staff are friendly, efficient and competent. My father has complex needs and they spent the time before providing the care to find out what these are. I can now have some time off with complete peace of mind my father is in good hands. The management are very approachable and happy to help.