Submit a Review for Right at Home (North Somerset)
Pure Offices, 137 Pastures Avenue, St Georges, Weston-super-Mare, BS22 7SB
View Full Details of Right at Home (North Somerset)Latest Reviews for Right at Home (North Somerset)
12 November 2024
When I was finding a suitable care agency for Mum straight away I found them very friendly and helpful, nothing was too much trouble. Mum seems very happy with the carers, it's nice to get a report each time the carers have been. It's also nice to have the manager coming to Mum's home, and having a regular catch-up with me and Mum. Seeing how things are going, and being able to change things according to how Mum is coping. Very pleased with the care agency. Top marks from me! The only thing would be nice to have pictures of the carers who are looking after Mum.
29 October 2024
I get along with all the Carers very well and it's a highlight of my day to see them. My main Carer is over twice a week and we get along very well! She's extremely understanding of my abilities and also my struggles and thinks of potential issues I may face with my mobility before even I do! She's definitely a highlight of my week and I always can't wait for the next visit! I am able to access the community with her which gives me a great sense of freedom that I feared I wouldn't get back after my mobility declined. We've built up a very strong helping relationship. My carer is an absolute delight to be around and she has my full trust. She is efficient, caring, and overall just an amazing human being! I could not be happier with the care I receive from her and the other Carers. As a whole, the company seems very understanding of my struggles. There's no attempt to tick boxes (or it doesn't show that way in reviews) which makes them a perfect person-centred approach to care.
28 October 2024
Right at Home have been amazing looking after my Mum. Although having to have someone in to care for a beloved parent is a hard choice, Right at Home has made it easy. They have been able to provide support when needed, advice when needed, and a friendly ear. They have made Mum feel like she has a friendly ear coming around three times a day especially when she's suffering from Alzheimer's. It's a comfort knowing Mum has been looked after by people who care. I'd have no hesitation in recommending their service.
23 October 2024
Right at Home have been a part of our family for 2 years now. Providing care to my elderly grandmother who has dementia. The care which is being provided is excellent. She has regular carers coming to visit which is very important for us as it means Nan receives consistency in her care. Carers and office staff have treated the whole family with respect and always there to support us when needed. The carers are always finding new ways to support my nan. She is looked after so well. Thank you everyone at Right at Home.
21 October 2024
I have got nothing but praise for your staff, they are always cheerful and will do anything you ask them to do. They would even walk the dog if I had one! One criticism - I would be very grateful if your office would ring me and tell me the time of my visit is changed, apart from that everything is 1st class.
02 September 2024
Staff are excellent, punctual and always willing to provide the level of care you would expect for a family member. Unscheduled hospital appointments or admissions lead in most cases to paying for care that is cancelled.
12 August 2024
Right at Home have provided regular short-period care for my partner who has Dementia. This on a mainly companionship basis to allow me to make personal appointments etc. with confidence that she will be safe while I'm out. They have been able to regularly provide the companionship of the same good and confident carer covering the same hours each week. This has been important for the well-being of us both.
08 August 2024
The care that my Aunt had from the Right at Home carers was very good. Everyone was very caring and went out of their way to help my Aunt who has dementia. They helped her both physically and mentally. My Aunt always loved to see them and said the carers really cheered her up.
18 June 2024
Professional, caring and very friendly service provided by both management and caring staff. Communication has always been prompt and effective and they have been flexible and accommodating towards my mother's needs.
18 June 2024
From the initial contact, the company has treated the whole family with respect and listened to our situation, and from then on have provided wonderful care for Mother-in-law. The carers took their time to get to know her and nothing appeared too much trouble.
09 April 2024
They came out the next day to assess my Nan and started care straight away, very good and very reliable. They are such a lovely team, all very nice and friendly but my nan does have a favourite. If you are looking for care this is the team to go with. Thank you for everything you do.
28 March 2024
Outstanding service from RAH. - Technically strong - Excellent carer manner - Good continuity. My parents have two visits a day. A range of domestic and professional care. I let go of our previous carers for poor quality. Best decision I've made. It's great to have daily confidence that they are in good hands and feel well-supported.
26 March 2024
The service is very good. I would prefer fewer individuals calling to see my wife. Her condition requires regular callers rather than so many changes. I have no complaints about the service and think the company does very well for my wife.
19 March 2024
Our experience with Right at Home is a positive one. I feel that they have my mum's best interests at heart. We have regular carers who have built rapport with our family and carry out their duties with confidence and respect. The admin team respond well to any queries and I feel they are always keen to help. Recently, we have had some new carers visit. My only suggestion is that if they are running late to inform the office so they can let the client know if there is a delay.
15 March 2024
Excellent service staff friendly and always happy to help and give advice. They work well with my mum who helps to care for my dad and gives her time to have a break doing his shower etc. They arrive on time and let you know if there is a problem.
05 March 2024
Only into my first few months, but very pleased with service. Thank you.
22 February 2024
Right at Home carers have been able to fit into my mum's schedule and become her companions and helpers without any friction or resistance. They are polite, caring and responsive and it’s good to know they are on hand to help out Mum. The Appian app is great also, as I get twice-daily updates on how mum is doing, what she’s eating and to know that she’s safe and happy after each of the carers' visits.
06 October 2023
Reliable, carers are pleasant and helpful. Always able to contact the office when needed.
05 October 2023
Right at Home (North Somerset) have been very helpful in providing a broad and consistent care package. Once we all settled into a routine we now have a core care team who are excellent. The office staff are extremely helpful at sorting any issues for and/or time clashes. The only challenge has been getting access to the care system the Right at Home provide. Overall Right at Home and their team have been very good/helpful.
28 September 2023
I find them very friendly and helpful and always ask permission when drying after a shower. They ask if there is anything that they can help with, such as changing my bedding, emptying my dishwasher and putting away things that are clean, also emptying my waste bins.
Latest Reviews for Right at Home (North Somerset)
12 November 2024
When I was finding a suitable care agency for Mum straight away I found them very friendly and helpful, nothing was too much trouble. Mum seems very happy with the carers, it's nice to get a report each time the carers have been. It's also nice to have the manager coming to Mum's home, and having a regular catch-up with me and Mum. Seeing how things are going, and being able to change things according to how Mum is coping. Very pleased with the care agency. Top marks from me! The only thing would be nice to have pictures of the carers who are looking after Mum.
29 October 2024
I get along with all the Carers very well and it's a highlight of my day to see them. My main Carer is over twice a week and we get along very well! She's extremely understanding of my abilities and also my struggles and thinks of potential issues I may face with my mobility before even I do! She's definitely a highlight of my week and I always can't wait for the next visit! I am able to access the community with her which gives me a great sense of freedom that I feared I wouldn't get back after my mobility declined. We've built up a very strong helping relationship. My carer is an absolute delight to be around and she has my full trust. She is efficient, caring, and overall just an amazing human being! I could not be happier with the care I receive from her and the other Carers. As a whole, the company seems very understanding of my struggles. There's no attempt to tick boxes (or it doesn't show that way in reviews) which makes them a perfect person-centred approach to care.
28 October 2024
Right at Home have been amazing looking after my Mum. Although having to have someone in to care for a beloved parent is a hard choice, Right at Home has made it easy. They have been able to provide support when needed, advice when needed, and a friendly ear. They have made Mum feel like she has a friendly ear coming around three times a day especially when she's suffering from Alzheimer's. It's a comfort knowing Mum has been looked after by people who care. I'd have no hesitation in recommending their service.
23 October 2024
Right at Home have been a part of our family for 2 years now. Providing care to my elderly grandmother who has dementia. The care which is being provided is excellent. She has regular carers coming to visit which is very important for us as it means Nan receives consistency in her care. Carers and office staff have treated the whole family with respect and always there to support us when needed. The carers are always finding new ways to support my nan. She is looked after so well. Thank you everyone at Right at Home.
21 October 2024
I have got nothing but praise for your staff, they are always cheerful and will do anything you ask them to do. They would even walk the dog if I had one! One criticism - I would be very grateful if your office would ring me and tell me the time of my visit is changed, apart from that everything is 1st class.
02 September 2024
Staff are excellent, punctual and always willing to provide the level of care you would expect for a family member. Unscheduled hospital appointments or admissions lead in most cases to paying for care that is cancelled.
12 August 2024
Right at Home have provided regular short-period care for my partner who has Dementia. This on a mainly companionship basis to allow me to make personal appointments etc. with confidence that she will be safe while I'm out. They have been able to regularly provide the companionship of the same good and confident carer covering the same hours each week. This has been important for the well-being of us both.
08 August 2024
The care that my Aunt had from the Right at Home carers was very good. Everyone was very caring and went out of their way to help my Aunt who has dementia. They helped her both physically and mentally. My Aunt always loved to see them and said the carers really cheered her up.
18 June 2024
Professional, caring and very friendly service provided by both management and caring staff. Communication has always been prompt and effective and they have been flexible and accommodating towards my mother's needs.
18 June 2024
From the initial contact, the company has treated the whole family with respect and listened to our situation, and from then on have provided wonderful care for Mother-in-law. The carers took their time to get to know her and nothing appeared too much trouble.
09 April 2024
They came out the next day to assess my Nan and started care straight away, very good and very reliable. They are such a lovely team, all very nice and friendly but my nan does have a favourite. If you are looking for care this is the team to go with. Thank you for everything you do.
28 March 2024
Outstanding service from RAH. - Technically strong - Excellent carer manner - Good continuity. My parents have two visits a day. A range of domestic and professional care. I let go of our previous carers for poor quality. Best decision I've made. It's great to have daily confidence that they are in good hands and feel well-supported.
26 March 2024
The service is very good. I would prefer fewer individuals calling to see my wife. Her condition requires regular callers rather than so many changes. I have no complaints about the service and think the company does very well for my wife.
19 March 2024
Our experience with Right at Home is a positive one. I feel that they have my mum's best interests at heart. We have regular carers who have built rapport with our family and carry out their duties with confidence and respect. The admin team respond well to any queries and I feel they are always keen to help. Recently, we have had some new carers visit. My only suggestion is that if they are running late to inform the office so they can let the client know if there is a delay.
15 March 2024
Excellent service staff friendly and always happy to help and give advice. They work well with my mum who helps to care for my dad and gives her time to have a break doing his shower etc. They arrive on time and let you know if there is a problem.
05 March 2024
Only into my first few months, but very pleased with service. Thank you.
22 February 2024
Right at Home carers have been able to fit into my mum's schedule and become her companions and helpers without any friction or resistance. They are polite, caring and responsive and it’s good to know they are on hand to help out Mum. The Appian app is great also, as I get twice-daily updates on how mum is doing, what she’s eating and to know that she’s safe and happy after each of the carers' visits.
06 October 2023
Reliable, carers are pleasant and helpful. Always able to contact the office when needed.
05 October 2023
Right at Home (North Somerset) have been very helpful in providing a broad and consistent care package. Once we all settled into a routine we now have a core care team who are excellent. The office staff are extremely helpful at sorting any issues for and/or time clashes. The only challenge has been getting access to the care system the Right at Home provide. Overall Right at Home and their team have been very good/helpful.
28 September 2023
I find them very friendly and helpful and always ask permission when drying after a shower. They ask if there is anything that they can help with, such as changing my bedding, emptying my dishwasher and putting away things that are clean, also emptying my waste bins.