Submit a Review for JohnJasper Care
Ouseburn Gateway, 163 City Road, Newcastle upon Tyne, NE1 2BE
View Full Details of JohnJasper CareLatest Reviews for JohnJasper Care
11 November 2024
I find the staff excellent. They are kind and helpful. However, the management is quite poor. Despite being assured on several occasions, when I complained, that the promised time schedules would be kept, carers are often told to either arrive too early or too late and as this effects the timing of my medication, this is important. Also arriving too early restricts my social life which is important for my mental health.
11 November 2024
I have enjoyed when I am with the carers. They have been very good to me and nothing is a problem.
29 October 2024
Staff very caring and treat my wife with a lot of care and dignity and very helpful towards me.
23 September 2024
My husband and his siblings have been relying on John Jasper to look after their mother who has Alzheimer's for the past six weeks. The initial visit to establish her care requirements went really well and we were all optimistic that the care package offered was very good and would give them peace of mind and relieve the stress they had previously endured caring for their mother over the last few years. Unfortunately, this has not worked out as well as they hoped. They have experienced a number of issues that have continued after numerous calls to the company. To name just a few. 1 Door left unlocked 2 Door locked with key left in on outside. 3 Missed meals 4 No help getting dressed when it was clear their mother was struggling I could continue with many more occasions where care has fallen well short of even minimum expectations. Watching their mother struggling with this debilitating disease is heartbreaking enough without having to be constantly checking on her care.
13 March 2024
Appears to have been a lack of administration/communication for problems following takeover of another company. Some of which have not been fully addressed; i.e lack of progress on obtaining agreed private contract; plus contract with local council. Understand difficulties providing rosters on weekly basis and maintaining communication with clients over any changes. Would be helpful for new members of staff to be introduced to clients. Unnerving to have someone enter home who don’t know and ID not shown. Would like to say that staff have always been polite, helpful and respectful on visits. Listen to instructions and ask questions if unsure of anything.
12 March 2024
All staff have been amazing and have made my mother very comfortable. Thank you for a great flexible service. Carry on the good work. My mother is very grateful to each and every one of you. Many thanks.
05 March 2024
Very good but at times very haphazard.
12 May 2023
I enjoy the care I receive from Castrian Group. The carers know me as well as understand my needs and respect my religion and dignity. I would wholeheartedly recommend Castrian Group to anyone looking for care for themselves or their loved ones.
02 May 2023
I am extremely happy with the standard of care Castrian employees afford my sister. Their kindness, thoughtfulness and level of care is exemplary. I have been particularly impressed by their willingness to change her care requirements as needed, carrying out changes swiftly after due consultation with her. It is very comforting to me to know Castrian’s kind and devoted carers are keeping a careful watch over her. You all have my sincere thanks and appreciation. I have no hesitation in recommending Castrian as a home care provider.
20 April 2023
I enjoy going out with support, they are helpful. Staff in the office are very helpful and give me my schedules on time. When I call the staff are helpful at helping organise days out. Very happy with the service given.
06 April 2023
The team at Castrian Group are organised, caring and kind, we are very happy with the service they provide and appreciate their adaptability and flexibility at short notice when required. They communicate well and keep us informed of what we need to know. Thank you!
15 March 2023
Castrian Group was recommended to the family by the social work team following an extended stay in hospital for a relative. As we are not local to the area we had very little knowledge of care providers. Our experience has been fantastic. Castrian has provided wrap-around care for our elderly relative. The care is bespoke, providing the level of care and support necessary to allow our relative to remain in their own home. From physical care to emotional support, Castrian have provided the care required. They are responsive to our concerns when raised and communication is excellent. The team have taken time to get to know our relative whose aim is to remain in her own home. Castrian has allowed this to happen. As a family, we have peace of mind knowing that the team are caring for our relative with professionalism and to a high standard.
14 March 2023
My mum has been with Castrian Group Ltd since the very start, the lovely team are always so helpful to Mum and take every care to do everything to fit to her needs and routine. It’s a friendly team and the directors; who also are involved on a weekly basis with caring for Mum, clearly strive to provide a very high standard of care offering flexibility and understanding of changing needs. I’m so glad that my mum had the fortune of having Castrian as her care provider.
10 March 2023
Castrian Group have been totally committed to supporting my parents. 100% available to provide support gently to elderly parents in a caring way. Couldn’t recommend them highly enough. The process has been easy, clear and friendly.
08 March 2023
Castrian has been looking after my auntie, who has dementia, for almost two years. They have been consistently caring and effective throughout this time. They visit four times a day, plus one day when they take her out. The staff have a great attitude, and my auntie enjoys their visits. I do not live close by, but their communication with me as her next of kin has been excellent, keeping me in the picture and liaising as appropriate with her GP. I am confident that it is only because of the excellent care they have provided that my aunt is still living in her sheltered accommodation that she loves, rather than having to go into a care home. I would have no hesitation in recommending Castrian to anyone.
01 November 2022
We have used the Castrian Group team for a few months now for a companion service for my husband who has dementia. The office and management staff have always been very polite and courteous as well as the carers who take my husband on a different outing each week. They always provide options to suit my husband and the weather! They have been very supportive to me and this is much appreciated. The guys are very punctual and caring with a very positive outlook. This gives me peace of mind. I would not hesitate to recommend their services.
20 October 2022
We have had Castrian Group of Brunswick providing care for our mother for the past four months, visiting three times daily. The staff and management are very friendly and caring, attention to detail is second to none. Thanks greatly for all their help.
17 August 2022
Wonderfully reliable, friendly, professional service putting client front and centre. Always on time and displaying gentle kindness. My husband has dementia, and one lady really went out of her way to find ways of making his day better.
29 March 2022
Castrian Group looked after my mum who had advanced MND. All of the staff that visited made her final months easier, treating her with dignity and respect and making time to understand her needs when she was unable to communicate. They adapted to a rapidly changing situation and I can’t thank them enough for their support. My father was very much against getting in any care but the management and staff at Castrian very soon changed his mind and we both would recommend them to anyone looking for care.
22 February 2022
Overall the staff of Castrian Group were fantastic with my mother in her last few months. They were kind, friendly and efficient and unfailingly positive. Mum was a very stubborn lady who found it difficult to accept help, even when it was obvious to all (including her) that she needed it. She battled both her illness and for her independence right through to the end. And while she could sometimes be ‘a difficult client’ she came to respect and have a fondness for the carers, who always turned up with a smile on their faces and a cheery attitude. They certainly helped Mum and her family to give Mum what she wanted - to stay in her beloved home until she passed.
Latest Reviews for JohnJasper Care
11 November 2024
I find the staff excellent. They are kind and helpful. However, the management is quite poor. Despite being assured on several occasions, when I complained, that the promised time schedules would be kept, carers are often told to either arrive too early or too late and as this effects the timing of my medication, this is important. Also arriving too early restricts my social life which is important for my mental health.
11 November 2024
I have enjoyed when I am with the carers. They have been very good to me and nothing is a problem.
29 October 2024
Staff very caring and treat my wife with a lot of care and dignity and very helpful towards me.
23 September 2024
My husband and his siblings have been relying on John Jasper to look after their mother who has Alzheimer's for the past six weeks. The initial visit to establish her care requirements went really well and we were all optimistic that the care package offered was very good and would give them peace of mind and relieve the stress they had previously endured caring for their mother over the last few years. Unfortunately, this has not worked out as well as they hoped. They have experienced a number of issues that have continued after numerous calls to the company. To name just a few. 1 Door left unlocked 2 Door locked with key left in on outside. 3 Missed meals 4 No help getting dressed when it was clear their mother was struggling I could continue with many more occasions where care has fallen well short of even minimum expectations. Watching their mother struggling with this debilitating disease is heartbreaking enough without having to be constantly checking on her care.
13 March 2024
Appears to have been a lack of administration/communication for problems following takeover of another company. Some of which have not been fully addressed; i.e lack of progress on obtaining agreed private contract; plus contract with local council. Understand difficulties providing rosters on weekly basis and maintaining communication with clients over any changes. Would be helpful for new members of staff to be introduced to clients. Unnerving to have someone enter home who don’t know and ID not shown. Would like to say that staff have always been polite, helpful and respectful on visits. Listen to instructions and ask questions if unsure of anything.
12 March 2024
All staff have been amazing and have made my mother very comfortable. Thank you for a great flexible service. Carry on the good work. My mother is very grateful to each and every one of you. Many thanks.
05 March 2024
Very good but at times very haphazard.
12 May 2023
I enjoy the care I receive from Castrian Group. The carers know me as well as understand my needs and respect my religion and dignity. I would wholeheartedly recommend Castrian Group to anyone looking for care for themselves or their loved ones.
02 May 2023
I am extremely happy with the standard of care Castrian employees afford my sister. Their kindness, thoughtfulness and level of care is exemplary. I have been particularly impressed by their willingness to change her care requirements as needed, carrying out changes swiftly after due consultation with her. It is very comforting to me to know Castrian’s kind and devoted carers are keeping a careful watch over her. You all have my sincere thanks and appreciation. I have no hesitation in recommending Castrian as a home care provider.
20 April 2023
I enjoy going out with support, they are helpful. Staff in the office are very helpful and give me my schedules on time. When I call the staff are helpful at helping organise days out. Very happy with the service given.
06 April 2023
The team at Castrian Group are organised, caring and kind, we are very happy with the service they provide and appreciate their adaptability and flexibility at short notice when required. They communicate well and keep us informed of what we need to know. Thank you!
15 March 2023
Castrian Group was recommended to the family by the social work team following an extended stay in hospital for a relative. As we are not local to the area we had very little knowledge of care providers. Our experience has been fantastic. Castrian has provided wrap-around care for our elderly relative. The care is bespoke, providing the level of care and support necessary to allow our relative to remain in their own home. From physical care to emotional support, Castrian have provided the care required. They are responsive to our concerns when raised and communication is excellent. The team have taken time to get to know our relative whose aim is to remain in her own home. Castrian has allowed this to happen. As a family, we have peace of mind knowing that the team are caring for our relative with professionalism and to a high standard.
14 March 2023
My mum has been with Castrian Group Ltd since the very start, the lovely team are always so helpful to Mum and take every care to do everything to fit to her needs and routine. It’s a friendly team and the directors; who also are involved on a weekly basis with caring for Mum, clearly strive to provide a very high standard of care offering flexibility and understanding of changing needs. I’m so glad that my mum had the fortune of having Castrian as her care provider.
10 March 2023
Castrian Group have been totally committed to supporting my parents. 100% available to provide support gently to elderly parents in a caring way. Couldn’t recommend them highly enough. The process has been easy, clear and friendly.
08 March 2023
Castrian has been looking after my auntie, who has dementia, for almost two years. They have been consistently caring and effective throughout this time. They visit four times a day, plus one day when they take her out. The staff have a great attitude, and my auntie enjoys their visits. I do not live close by, but their communication with me as her next of kin has been excellent, keeping me in the picture and liaising as appropriate with her GP. I am confident that it is only because of the excellent care they have provided that my aunt is still living in her sheltered accommodation that she loves, rather than having to go into a care home. I would have no hesitation in recommending Castrian to anyone.
01 November 2022
We have used the Castrian Group team for a few months now for a companion service for my husband who has dementia. The office and management staff have always been very polite and courteous as well as the carers who take my husband on a different outing each week. They always provide options to suit my husband and the weather! They have been very supportive to me and this is much appreciated. The guys are very punctual and caring with a very positive outlook. This gives me peace of mind. I would not hesitate to recommend their services.
20 October 2022
We have had Castrian Group of Brunswick providing care for our mother for the past four months, visiting three times daily. The staff and management are very friendly and caring, attention to detail is second to none. Thanks greatly for all their help.
17 August 2022
Wonderfully reliable, friendly, professional service putting client front and centre. Always on time and displaying gentle kindness. My husband has dementia, and one lady really went out of her way to find ways of making his day better.
29 March 2022
Castrian Group looked after my mum who had advanced MND. All of the staff that visited made her final months easier, treating her with dignity and respect and making time to understand her needs when she was unable to communicate. They adapted to a rapidly changing situation and I can’t thank them enough for their support. My father was very much against getting in any care but the management and staff at Castrian very soon changed his mind and we both would recommend them to anyone looking for care.
22 February 2022
Overall the staff of Castrian Group were fantastic with my mother in her last few months. They were kind, friendly and efficient and unfailingly positive. Mum was a very stubborn lady who found it difficult to accept help, even when it was obvious to all (including her) that she needed it. She battled both her illness and for her independence right through to the end. And while she could sometimes be ‘a difficult client’ she came to respect and have a fondness for the carers, who always turned up with a smile on their faces and a cheery attitude. They certainly helped Mum and her family to give Mum what she wanted - to stay in her beloved home until she passed.