Submit a Review for Vitality Home Health (Sevenoaks)
The Crown, 10 High Street, Otford, Sevenoaks, TN14 5PQ
View Full Details of Vitality Home Health (Sevenoaks)Latest Reviews for Vitality Home Health (Sevenoaks)
16 December 2024
Our Auntie has been receiving care from Homecare for several months, which had enabled her to stay in her own home, this was very important to her and us, the service provided was excellent, and the staff were friendly, kind, patient, and empathetic. And she would look forward to her visits. Thank you to all the staff, your make a real difference every day too the people you support.
16 December 2024
A particular member of staff visited my Aunt prior to care starting. The service was professional, the staff member listened and made the service very person-centred my Aunt was at the centre of all decisions made. She was available with any concerns and adjusted the service accordingly. There was a follow-up review to check how things were going and telephone calls. The staff were professional and kind especially Honey who was exceptional with my Aunt. We as a family would highly recommend Vitality sadly my aunt's needs meant following a respite period full-time care was the best for her personally. Great service from a team that listened and cared.
19 March 2024
The carers that visit me are cheerful and efficient and I enjoy seeing them. The company has never let me down by not turning up. The carers are very easy to deal with and always carry out my requests. On the few occasions I have had a query or problem, the manager has responded quickly and efficiently.
27 February 2024
Vitality Home Health responded quickly and sympathetically when we needed to arrange help for Mum when she came out of respite care to return home after an earlier fall. We felt listened to and understood and our options were clearly explained. Mum has carers three times a day to help her wash and dress, supervise her medication and prepare meals. They are very good with her and happy to help with things like hoovering, putting the weekly wash on and putting the bins out for her. A full record of every visit, including a photo of her meal, is uploaded in real-time to their computer system and we have been given access to view this. It is very reassuring to know how she is. We would certainly recommend this service to anyone needing care.
27 February 2024
We have found Vitality Health very kind, compassionate and very understanding with all the needs for Mum, there’s always someone on hand to help when we’ve had questions or require extra help. I would 100% recommend this company to anyone, they’ve not only been a lifesaver for Mum but our family as a whole.
26 February 2024
I have been very impressed by Vitality from the very start of my mother's care. Communication is excellent from both the office and the carers. Her main carer is a lovely person, cares deeply about her job and manages my mother's care with kindness and efficiency. I would not hesitate to recommend Vitality.
29 August 2023
Very efficient service, friendliness, up-to-date information, reliable.
13 March 2023
As a family we are very happy with vitality home health, from the start to now the service has been impeccable and this is across the board from all staff. My uncle has been treated with the care and compassion and most importantly the dignity that he deserves. This has been an incredibly difficult and emotional time for our family but vitality home health has been there to support us as well as my uncle. I could not recommend them enough.
07 December 2022
Vitality Home Health (Sevenoaks) have been really great with organising live-in care for my dad whose Parkinsons had become very difficult to manage. They have spent a great deal of time getting to know him, what he likes and needs for his care from a medical, physical and social side. They have lifted his spirits and his overall well-being has been so much better.
31 October 2022
I used Vitality live-in care to give me a respite break. I found the whole process of engaging with Vitality Home Care straightforward and really helpful in their listening and answering my questions. They supported me through the plan of what was required. Their needs-led assessment of care was outstanding in looking at all aspects of care delivery. This is my first experience of having a live-in person to take over my duties and to trust to look after my dear husband! The carer was excellent. My home and his care continued very much as if I was there, so impressed. My husband was delighted with his care and loved the food his carer cooked. She was polite, kind and respectful. I would recommend this outstanding company and I will continue to use it for further respite breaks. Thank you so much.
21 September 2022
The staff were prompt, efficient, kind and fully trained. They also had time to talk to my husband when I wasn't there so he didn't feel lonely.
25 August 2022
Good experience all round.
01 July 2022
Our carer was excellent. Kind, attentive and very much wanting to please. My mum enjoyed having her around and she said that nothing was too much trouble for her. The whole experience with Vitality was brilliant from start to finish, the pre-care, the communications and the standard of care generally. One area for possible training for the carer was around the preparation of meals - happy to elaborate if required.
09 June 2020
My mum is currently receiving care from Vitality and has been for a while. All the carers she has had have been amazing and really looked after my mum especially through all the upset she has had recently. The office staff especially one person, always try and help my mum out by trying to find solutions to our needs and finding the best ways to look after her. I really do not know what we would have done without them.
05 June 2020
Vitality staff go that extra mile to accommodate my mother’s needs. She has nothing but praise for the carers who visit her and help with general care. They are polite, respectful and happy to chat with my mother on many topics. Having Vitality is a God send for us all, it gives the family peace of mind that our mother is being cared for especially when we all are facing a difficult time. The follow up service and availability of members of staff is exceptional. I highly recommend Vitality if you are looking for that caring, thoughtful and professional service for a loved one.
26 May 2020
I found the process of engaging Vitality Home Health very straight forward. All my questions were answered clearly, and there was never a problem if I needed things explained more than once. This is the first time I have had to employ outside help for my mother, and I felt very comfortable with Vitality from the start. In spite of the current restrictions, Mum was happy with the startup procedures and is very happy with the ladies who attend to her. When I recently had to cancel some visits, due to Mum being hospitalized, the staff at Vitality were very understanding and took the time to ask if I was alright, which was very comforting, and reassures me that Mum will be well looked after by the staff. When the time comes, I know there will be no problem in increasing the visits Mum needs, and I know those needs will be met. I am happy to recommend Vitality Home Health to anyone needing to employ help for their family or friends.
22 May 2020
Very pleased we found Vitality Home Health for my mother who is in assisted living accommodation in Rockdale, Sevenoaks before the Covid-19 outbreak. The carers are excellent as is the back up from the staff at the Otford office who I know I can ring at any time, even on their mobile phones, with any requests and I know they will also keep me and my family informed should any problems arise. It is also reassuring to know that there is a doctor available to do video health assessments by carers' telephones when needed and who also has phoned myself, as a Power of Attorney for Mum, to check up that all is well with her and will continue to do so regularly. All in all, we couldn't have found a better company to provide care.
22 May 2020
We chose Vitality for specific reasons - firstly they listened to our problems, they treated Mum and Dad with respect and dignity, they helped us with the myriad of twists and turns of the social care system and it’s processes, they understood the worry myself and my brother faced and lastly because they focus heavily towards dementia and Alzheimer’s. To date, in short, we haven’t regretted our decision one bit. They have been so kind and caring. They have guided us throughout and we can see a marked improvement to the lives of Mum and Dad who both couldn’t speak higher of Vitality. Every time we have a question or a concern they are both attentive and responsive. There have been times where Mum needed a doctor’s help which during this lockdown period would have proved difficult at best and dangerous at worst. However, their resident GP was quick to respond to Mum via a video call. The technology they use is incredibly helpful, especially for my brother who lives far away.
20 May 2020
Fantastic company! My dad is extremely happy with the carers that go into him and it gives me the relief that he is cared for properly and able to stay in his own home independently. I would recommend, if anyone is looking for an outstanding company to go to.
20 May 2020
I cannot praise Vitality Home Health enough. They supported my grandmother out of hospital and back into her own home. Being in her own home means the world to her, and to be able to be cared for to such a high standard at home is a huge relief for me and my family. During this whole COVID situation, Vitality has offered additional support and a lot of reassurance, which as again it’s a huge relief for my family as we cannot see her.
Latest Reviews for Vitality Home Health (Sevenoaks)
16 December 2024
Our Auntie has been receiving care from Homecare for several months, which had enabled her to stay in her own home, this was very important to her and us, the service provided was excellent, and the staff were friendly, kind, patient, and empathetic. And she would look forward to her visits. Thank you to all the staff, your make a real difference every day too the people you support.
16 December 2024
A particular member of staff visited my Aunt prior to care starting. The service was professional, the staff member listened and made the service very person-centred my Aunt was at the centre of all decisions made. She was available with any concerns and adjusted the service accordingly. There was a follow-up review to check how things were going and telephone calls. The staff were professional and kind especially Honey who was exceptional with my Aunt. We as a family would highly recommend Vitality sadly my aunt's needs meant following a respite period full-time care was the best for her personally. Great service from a team that listened and cared.
19 March 2024
The carers that visit me are cheerful and efficient and I enjoy seeing them. The company has never let me down by not turning up. The carers are very easy to deal with and always carry out my requests. On the few occasions I have had a query or problem, the manager has responded quickly and efficiently.
27 February 2024
Vitality Home Health responded quickly and sympathetically when we needed to arrange help for Mum when she came out of respite care to return home after an earlier fall. We felt listened to and understood and our options were clearly explained. Mum has carers three times a day to help her wash and dress, supervise her medication and prepare meals. They are very good with her and happy to help with things like hoovering, putting the weekly wash on and putting the bins out for her. A full record of every visit, including a photo of her meal, is uploaded in real-time to their computer system and we have been given access to view this. It is very reassuring to know how she is. We would certainly recommend this service to anyone needing care.
27 February 2024
We have found Vitality Health very kind, compassionate and very understanding with all the needs for Mum, there’s always someone on hand to help when we’ve had questions or require extra help. I would 100% recommend this company to anyone, they’ve not only been a lifesaver for Mum but our family as a whole.
26 February 2024
I have been very impressed by Vitality from the very start of my mother's care. Communication is excellent from both the office and the carers. Her main carer is a lovely person, cares deeply about her job and manages my mother's care with kindness and efficiency. I would not hesitate to recommend Vitality.
29 August 2023
Very efficient service, friendliness, up-to-date information, reliable.
13 March 2023
As a family we are very happy with vitality home health, from the start to now the service has been impeccable and this is across the board from all staff. My uncle has been treated with the care and compassion and most importantly the dignity that he deserves. This has been an incredibly difficult and emotional time for our family but vitality home health has been there to support us as well as my uncle. I could not recommend them enough.
07 December 2022
Vitality Home Health (Sevenoaks) have been really great with organising live-in care for my dad whose Parkinsons had become very difficult to manage. They have spent a great deal of time getting to know him, what he likes and needs for his care from a medical, physical and social side. They have lifted his spirits and his overall well-being has been so much better.
31 October 2022
I used Vitality live-in care to give me a respite break. I found the whole process of engaging with Vitality Home Care straightforward and really helpful in their listening and answering my questions. They supported me through the plan of what was required. Their needs-led assessment of care was outstanding in looking at all aspects of care delivery. This is my first experience of having a live-in person to take over my duties and to trust to look after my dear husband! The carer was excellent. My home and his care continued very much as if I was there, so impressed. My husband was delighted with his care and loved the food his carer cooked. She was polite, kind and respectful. I would recommend this outstanding company and I will continue to use it for further respite breaks. Thank you so much.
21 September 2022
The staff were prompt, efficient, kind and fully trained. They also had time to talk to my husband when I wasn't there so he didn't feel lonely.
25 August 2022
Good experience all round.
01 July 2022
Our carer was excellent. Kind, attentive and very much wanting to please. My mum enjoyed having her around and she said that nothing was too much trouble for her. The whole experience with Vitality was brilliant from start to finish, the pre-care, the communications and the standard of care generally. One area for possible training for the carer was around the preparation of meals - happy to elaborate if required.
09 June 2020
My mum is currently receiving care from Vitality and has been for a while. All the carers she has had have been amazing and really looked after my mum especially through all the upset she has had recently. The office staff especially one person, always try and help my mum out by trying to find solutions to our needs and finding the best ways to look after her. I really do not know what we would have done without them.
05 June 2020
Vitality staff go that extra mile to accommodate my mother’s needs. She has nothing but praise for the carers who visit her and help with general care. They are polite, respectful and happy to chat with my mother on many topics. Having Vitality is a God send for us all, it gives the family peace of mind that our mother is being cared for especially when we all are facing a difficult time. The follow up service and availability of members of staff is exceptional. I highly recommend Vitality if you are looking for that caring, thoughtful and professional service for a loved one.
26 May 2020
I found the process of engaging Vitality Home Health very straight forward. All my questions were answered clearly, and there was never a problem if I needed things explained more than once. This is the first time I have had to employ outside help for my mother, and I felt very comfortable with Vitality from the start. In spite of the current restrictions, Mum was happy with the startup procedures and is very happy with the ladies who attend to her. When I recently had to cancel some visits, due to Mum being hospitalized, the staff at Vitality were very understanding and took the time to ask if I was alright, which was very comforting, and reassures me that Mum will be well looked after by the staff. When the time comes, I know there will be no problem in increasing the visits Mum needs, and I know those needs will be met. I am happy to recommend Vitality Home Health to anyone needing to employ help for their family or friends.
22 May 2020
Very pleased we found Vitality Home Health for my mother who is in assisted living accommodation in Rockdale, Sevenoaks before the Covid-19 outbreak. The carers are excellent as is the back up from the staff at the Otford office who I know I can ring at any time, even on their mobile phones, with any requests and I know they will also keep me and my family informed should any problems arise. It is also reassuring to know that there is a doctor available to do video health assessments by carers' telephones when needed and who also has phoned myself, as a Power of Attorney for Mum, to check up that all is well with her and will continue to do so regularly. All in all, we couldn't have found a better company to provide care.
22 May 2020
We chose Vitality for specific reasons - firstly they listened to our problems, they treated Mum and Dad with respect and dignity, they helped us with the myriad of twists and turns of the social care system and it’s processes, they understood the worry myself and my brother faced and lastly because they focus heavily towards dementia and Alzheimer’s. To date, in short, we haven’t regretted our decision one bit. They have been so kind and caring. They have guided us throughout and we can see a marked improvement to the lives of Mum and Dad who both couldn’t speak higher of Vitality. Every time we have a question or a concern they are both attentive and responsive. There have been times where Mum needed a doctor’s help which during this lockdown period would have proved difficult at best and dangerous at worst. However, their resident GP was quick to respond to Mum via a video call. The technology they use is incredibly helpful, especially for my brother who lives far away.
20 May 2020
Fantastic company! My dad is extremely happy with the carers that go into him and it gives me the relief that he is cared for properly and able to stay in his own home independently. I would recommend, if anyone is looking for an outstanding company to go to.
20 May 2020
I cannot praise Vitality Home Health enough. They supported my grandmother out of hospital and back into her own home. Being in her own home means the world to her, and to be able to be cared for to such a high standard at home is a huge relief for me and my family. During this whole COVID situation, Vitality has offered additional support and a lot of reassurance, which as again it’s a huge relief for my family as we cannot see her.