Submit a Review for Alina Homecare Hitchin & Letchworth
6A Meadway Court, Rutherford Close, Stevenage, SG1 2EF
View Full Details of Alina Homecare Hitchin & LetchworthLatest Reviews for Alina Homecare Hitchin & Letchworth
12 March 2025
I would like to express our thanks for the professional way all the carers have supported my husband. They have allowed him to retain his dignity while providing the care he needs. It hasn't been easy for him to face the loss of much of his independence, but their attitude and good humour have helped him through each day. Thank you also for providing such a flexible service, which has meant we have been able to adjust the amount of help he has needed at different times.
27 June 2024
Mum has received excellent care from Alina. Their carers provide a wonderful service, assisting with her personal care and with the tasks she now struggles with. All the time providing companionship, chats and a genuine interest in her wellbeing. Alina are easy to communicate with and provide us with peace of mind that Mum receives the additional support she now needs.
11 March 2024
In taking over my mum's care package at short notice I was impressed from the first telephone call taken by the manager for Alina. Listened understood acted. The manager's first assessment of my mum absolutely got everything in such a personalised way including an incredible line on the plan 'Please chat to me I enjoy a bit of banter'. Absolutely brilliant! Staff are excellent kind friendly and very very efficient. It leaves us much more reassured. Mum chats about the carers with us so we know they engage well. and give her a good experience. Love this agency from the very start they are our safety net and are already invaluable to us. Brilliant service by the carers to our mum. Everyone of them.
12 January 2024
I read reviews prior to contacting Alina Homecare, and was responded to very quickly. The manager and her team were very prompt, thorough and professional and very quick to come and meet my nan for an assessment. Service was explained clearly, terms pretty clear, prices were competitive and they were very personable. My nan has benefited and spoke very highly of the care team, and me/family are reassured she's in the best hands.
17 November 2023
Since Alina Care took over my aunt's care needs both my aunt and I are very pleased with the standard of service delivered. The team and their manager are always very helpful and understanding of my aunt's multiple needs. As I live 200 miles away from my aunt, who has no other family, they keep me up to date and always go the extra mile to care for both my aunt's physical and mental well-being.
24 February 2023
Cannot recommend the whole team at Alina highly enough. Communication is excellent, even out of hours and the women who come out to my Mum are wonderful. It's been such a positive experience. Thank you Alina.
18 November 2022
Such a relief to have a reliable and friendly care team looking after my sister. The girls are all brilliant, friendly, kind and understanding of my sister's needs. We couldn't be without this wonderful team, which enables my sister to stay in her home with all the support they give her and care needs are all met. Management are great too with care reviews each month and when additional support needs to be added it's very quick. Very grateful for the brilliant, understanding and 5* support they give to my sister.
11 March 2022
We are extremely pleased with the care given. 100 percent dedicated and go that extra mile to help where needed! We would so recommend to others who are in need of professional carers. Also, we have called outside of the hours chosen for care, they were so very obliging in helping us! Amazing team!
23 February 2022
From the moment that I emailed Alina Homecare in Hitchin, asking about availability to provide care for my mother, I have been impressed with their attention to detail, organisation, how they follow their policies and procedures, and their knowledge. The manager listened carefully and sensitively about my Mum and the care plan that she subsequently wrote was a wonderful summary of who my Mum is, as well as her needs. She was respectful, open, and friendly when she met Mum, which put Mum at ease. All of the carers who now visit had read the plan prior to meeting me, and then shadowing me during a visit to Mum. This meant that they could see how Mum is used to being supported by her family. This flexibility of approach eased my mind that Mum would be well cared for, and she has been. It has been a huge weight off my mind finding Alina Homecare Hitchin and I can see that Mum is happy for them to be in her home.
21 February 2022
Have given exemplary service.
17 March 2021
I like my carer very much. She goes out of her way to help me and is always friendly and cheerful.
25 November 2020
I look forward to any of my carers coming to see and help me. I hate it when they have to leave. There is nothing they wouldn't do for me.
04 November 2020
Very good service. I am very happy with them.
Latest Reviews for Alina Homecare Hitchin & Letchworth
12 March 2025
I would like to express our thanks for the professional way all the carers have supported my husband. They have allowed him to retain his dignity while providing the care he needs. It hasn't been easy for him to face the loss of much of his independence, but their attitude and good humour have helped him through each day. Thank you also for providing such a flexible service, which has meant we have been able to adjust the amount of help he has needed at different times.
27 June 2024
Mum has received excellent care from Alina. Their carers provide a wonderful service, assisting with her personal care and with the tasks she now struggles with. All the time providing companionship, chats and a genuine interest in her wellbeing. Alina are easy to communicate with and provide us with peace of mind that Mum receives the additional support she now needs.
11 March 2024
In taking over my mum's care package at short notice I was impressed from the first telephone call taken by the manager for Alina. Listened understood acted. The manager's first assessment of my mum absolutely got everything in such a personalised way including an incredible line on the plan 'Please chat to me I enjoy a bit of banter'. Absolutely brilliant! Staff are excellent kind friendly and very very efficient. It leaves us much more reassured. Mum chats about the carers with us so we know they engage well. and give her a good experience. Love this agency from the very start they are our safety net and are already invaluable to us. Brilliant service by the carers to our mum. Everyone of them.
12 January 2024
I read reviews prior to contacting Alina Homecare, and was responded to very quickly. The manager and her team were very prompt, thorough and professional and very quick to come and meet my nan for an assessment. Service was explained clearly, terms pretty clear, prices were competitive and they were very personable. My nan has benefited and spoke very highly of the care team, and me/family are reassured she's in the best hands.
17 November 2023
Since Alina Care took over my aunt's care needs both my aunt and I are very pleased with the standard of service delivered. The team and their manager are always very helpful and understanding of my aunt's multiple needs. As I live 200 miles away from my aunt, who has no other family, they keep me up to date and always go the extra mile to care for both my aunt's physical and mental well-being.
24 February 2023
Cannot recommend the whole team at Alina highly enough. Communication is excellent, even out of hours and the women who come out to my Mum are wonderful. It's been such a positive experience. Thank you Alina.
18 November 2022
Such a relief to have a reliable and friendly care team looking after my sister. The girls are all brilliant, friendly, kind and understanding of my sister's needs. We couldn't be without this wonderful team, which enables my sister to stay in her home with all the support they give her and care needs are all met. Management are great too with care reviews each month and when additional support needs to be added it's very quick. Very grateful for the brilliant, understanding and 5* support they give to my sister.
11 March 2022
We are extremely pleased with the care given. 100 percent dedicated and go that extra mile to help where needed! We would so recommend to others who are in need of professional carers. Also, we have called outside of the hours chosen for care, they were so very obliging in helping us! Amazing team!
23 February 2022
From the moment that I emailed Alina Homecare in Hitchin, asking about availability to provide care for my mother, I have been impressed with their attention to detail, organisation, how they follow their policies and procedures, and their knowledge. The manager listened carefully and sensitively about my Mum and the care plan that she subsequently wrote was a wonderful summary of who my Mum is, as well as her needs. She was respectful, open, and friendly when she met Mum, which put Mum at ease. All of the carers who now visit had read the plan prior to meeting me, and then shadowing me during a visit to Mum. This meant that they could see how Mum is used to being supported by her family. This flexibility of approach eased my mind that Mum would be well cared for, and she has been. It has been a huge weight off my mind finding Alina Homecare Hitchin and I can see that Mum is happy for them to be in her home.
21 February 2022
Have given exemplary service.
17 March 2021
I like my carer very much. She goes out of her way to help me and is always friendly and cheerful.
25 November 2020
I look forward to any of my carers coming to see and help me. I hate it when they have to leave. There is nothing they wouldn't do for me.
04 November 2020
Very good service. I am very happy with them.