Submit a Review for Helping Hands Home Care (Wantage)
39A Market Place, Wantage, OX12 8AW
View Full Details of Helping Hands Home Care (Wantage)Latest Reviews for Helping Hands Home Care (Wantage)
19 February 2025
Generally pleased with service given. Most staff treat with dignity and care, not all.
14 July 2023
We only have stockings replaced twice a week, but all the carers who come out are friendly and do a good job. The carers are normally on time and not only offer my mother in law good care in replacing the stockings but also give her some additional company and new people as I work at home so can't always spend lots of time with her in the day.
03 August 2021
My daughter has left home and this has made caring for my husband a lot harder. The staff of Helping Hands have been amazing. The manager has reshuffled the rota several times to accommodate hospital appointments etc and is making sure that the daily visits are arranged to give us maximum support. If I have to change things at short notice it's never a problem for her. A cleaning schedule has been created to help me keep on top of the day to day jobs as well as caring for my husband and the carers do a lot of this. The girls are absolutely lovely and I feel that it's not just my husband who is being cared for but me too. My husband is making great progress and it's fantastic that the girls are so interested and involved. I can't thank them enough for all they do for us. They go way beyond what is expected of them and that's a great comfort to our daughter who can't be at home to help.
02 August 2021
All the staff are extremely friendly, helpful, caring and professional. They reacted quickly to ongoing changes in requirements and their procedures ensured that the staff visiting my parents knew exactly what they needed to do. They keep in touch with me so that I am aware of what is happening, and are able to arrange other health and care specialists to attend which is very helpful as I do not live in the vicinity and do not know the local systems or organisations.
30 June 2021
The care my mother has received since changing to Helping Hands has been amazing. It has given me and her total peace of mind. The team are very responsive and proactive, have excellent standards of care and are very kind and gentle with my mother who is in end of life. The management are very approachable and reactive to ever changing needs. True Angels at a difficult time.
26 April 2021
Mum is being helped to stay in her home by the fantastic team at Helping Hands Home Care. They give Mum exceptionally kind and compassionate care, even though things are often very challenging. They continually go the extra mile (and some) in so many ways. I would highly recommend Helping Hands Home Care to anyone who needs help with a loved one.
23 April 2021
Staff are extremely helpful and I cannot thank them enough for the speed with which they have stepped in to cover last minute appointments. The office react quickly and efficiently to requests and ensure that the staff on the ground know what they need to do. Staff are very kind and stay in touch so that I know what is happening, which is a great comfort given that I live too far away for frequent visits. Have been gradually increasing the hours of care and have no hesitation in doing so.
11 August 2020
I had no idea how hard it would be to deal with a terminal parent, without the Helping Hands team it would be impossible, they are incredible professionals and have been absolutely amazing. The support they give is not only to my dad but to us as well.
29 July 2020
Helping Hands have been extremely professional and reliable. My dad is very pleased with the service provided to him over the last few months and I would highly recommend their services to anyone looking for care at home.
29 July 2020
The care team were absolutely amazing during my father's care. They showed outstanding compassion and a high standard of care with a kind but professional manner. My father looked forward to their visits and always felt his needs were dealt with in a dignified and caring way. Sadly my father passed away this week but I know he has the best possible care during his end of life and showed excellent support to myself and family during this difficult time. I would highly recommend this care team to anyone who should need their services in the future. Well done team - May your hard work be recognised through clientele and work basis, Helping Hands is as it says on the tin.
28 July 2020
Helping Hands came into our lives at a time when we were on our knees and unable to to get care for my mother during the covid restrictions. Their care and person-centred approach of working with us to support my mum were the best I have seen. I never once felt under pressure or judged in the care I still wanted to provide to my mum myself. They arrived with empathy, understanding of end of life care and sensitive to ours and my mum's needs very quickly. I was worried about having carers as you read some awful stories, following my experience, I would look no further than Helping Hands. I also appreciated that after mum passed, they still took the time to check in on us and offer their sympathy. Which is so important as after someone passes away, everything just stops, and loss of the carers you have shared such traumatic times with, is an additional loss, another loss. I would fully recommend Helping Hands in this area.
Latest Reviews for Helping Hands Home Care (Wantage)
19 February 2025
Generally pleased with service given. Most staff treat with dignity and care, not all.
14 July 2023
We only have stockings replaced twice a week, but all the carers who come out are friendly and do a good job. The carers are normally on time and not only offer my mother in law good care in replacing the stockings but also give her some additional company and new people as I work at home so can't always spend lots of time with her in the day.
03 August 2021
My daughter has left home and this has made caring for my husband a lot harder. The staff of Helping Hands have been amazing. The manager has reshuffled the rota several times to accommodate hospital appointments etc and is making sure that the daily visits are arranged to give us maximum support. If I have to change things at short notice it's never a problem for her. A cleaning schedule has been created to help me keep on top of the day to day jobs as well as caring for my husband and the carers do a lot of this. The girls are absolutely lovely and I feel that it's not just my husband who is being cared for but me too. My husband is making great progress and it's fantastic that the girls are so interested and involved. I can't thank them enough for all they do for us. They go way beyond what is expected of them and that's a great comfort to our daughter who can't be at home to help.
02 August 2021
All the staff are extremely friendly, helpful, caring and professional. They reacted quickly to ongoing changes in requirements and their procedures ensured that the staff visiting my parents knew exactly what they needed to do. They keep in touch with me so that I am aware of what is happening, and are able to arrange other health and care specialists to attend which is very helpful as I do not live in the vicinity and do not know the local systems or organisations.
30 June 2021
The care my mother has received since changing to Helping Hands has been amazing. It has given me and her total peace of mind. The team are very responsive and proactive, have excellent standards of care and are very kind and gentle with my mother who is in end of life. The management are very approachable and reactive to ever changing needs. True Angels at a difficult time.
26 April 2021
Mum is being helped to stay in her home by the fantastic team at Helping Hands Home Care. They give Mum exceptionally kind and compassionate care, even though things are often very challenging. They continually go the extra mile (and some) in so many ways. I would highly recommend Helping Hands Home Care to anyone who needs help with a loved one.
23 April 2021
Staff are extremely helpful and I cannot thank them enough for the speed with which they have stepped in to cover last minute appointments. The office react quickly and efficiently to requests and ensure that the staff on the ground know what they need to do. Staff are very kind and stay in touch so that I know what is happening, which is a great comfort given that I live too far away for frequent visits. Have been gradually increasing the hours of care and have no hesitation in doing so.
11 August 2020
I had no idea how hard it would be to deal with a terminal parent, without the Helping Hands team it would be impossible, they are incredible professionals and have been absolutely amazing. The support they give is not only to my dad but to us as well.
29 July 2020
Helping Hands have been extremely professional and reliable. My dad is very pleased with the service provided to him over the last few months and I would highly recommend their services to anyone looking for care at home.
29 July 2020
The care team were absolutely amazing during my father's care. They showed outstanding compassion and a high standard of care with a kind but professional manner. My father looked forward to their visits and always felt his needs were dealt with in a dignified and caring way. Sadly my father passed away this week but I know he has the best possible care during his end of life and showed excellent support to myself and family during this difficult time. I would highly recommend this care team to anyone who should need their services in the future. Well done team - May your hard work be recognised through clientele and work basis, Helping Hands is as it says on the tin.
28 July 2020
Helping Hands came into our lives at a time when we were on our knees and unable to to get care for my mother during the covid restrictions. Their care and person-centred approach of working with us to support my mum were the best I have seen. I never once felt under pressure or judged in the care I still wanted to provide to my mum myself. They arrived with empathy, understanding of end of life care and sensitive to ours and my mum's needs very quickly. I was worried about having carers as you read some awful stories, following my experience, I would look no further than Helping Hands. I also appreciated that after mum passed, they still took the time to check in on us and offer their sympathy. Which is so important as after someone passes away, everything just stops, and loss of the carers you have shared such traumatic times with, is an additional loss, another loss. I would fully recommend Helping Hands in this area.