Submit a Review for Visiting Angels Burton and Derby
82 Horninglow Street, Burton-on-Trent, DE14 1PJ
View Full Details of Visiting Angels Burton and DerbyLatest Reviews for Visiting Angels Burton and Derby
11 March 2025
Excellent service for a short term requirement that we needed for our mother. Would not hesitate to recommend the service. Very very quick to accommodate my parents needs, flexible visiting arrangements, on time and very helpful.
11 March 2025
Set up a care package of 2 calls a day initially to assist my 86 year old mother following a hospital stay, with food prep, meds, and personal care, along with companionship. Within a very short period of time she was calling them 'my girls' and absolutely loves their visits. It wasn't long before my dad got on board with them, having some care for himself too. Every VA treats them with the utmost respect, and their caring nature made what is quite a difficult situation to accept a whole lot easier. Also they have all been a tremendous support to myself recently during a difficult time with my parents.
07 February 2025
I was recommended to Visiting Angels by a neighbour. We were looking for a carer to visit my father (aged 89) at his home on a daily basis. He had just come out of hospital and his mobility was getting worse. We needed them to help with his meds/breakfast in the mornings and lunch prep at midday. My father has always reluctantly accepted he needs help but the Visiting Angels team won him over in no time. Without them, my father would not have been able to live in his own home. In addition and perhaps more importantly they provided much-needed companionship to him on their daily visits and subsequently he has developed a strong bond with them. Initially, they visited for two hours every day but on occasion, he needed an additional visit and they were always able to help. They genuinely care for your loved one like a member of your family. I could not recommend them highly enough.
04 February 2025
Visiting Angels have provided Care for both my parents since early 2023. My dad passed away in 2023 so that just left Mum on her own after 70 years of marriage. She's a very independent women but at 93 needs help and care every day. We chose Visiting Angels after considering other providers and it proved to be absolutely the right choice. The Care Team are really fantastic, they visit twice a day morning and early evening providing everything she needs at meal time whilst at the same time involving Mum in lots of conversation and laughs. All the Care staff are really excellent from the people in the office to the Carers who visit Mum, nothing is to much trouble for any of them and they go out of there way to accommodate any rapid changes in requirements. Angels have removed a lot of worry and stress for me personally as being an only child I really needed somebody who could do just that and they did! I cant recommend them highly enough.
20 January 2025
Visiting Angels were recommended to us and we are eternally grateful. We are fortunate that we only need them 2 nights a week at the moment for respite for myself and my husband. My father in law has 3 carers and they never attend without being introduced to him first. They are always punctual and lovely and chatty with him. He really looks forward to seeing them and whilst he does have a favourite, they are all superb. The management team are also exceptional and accommodating. On the very rare occasion when there has been a tiny issue they are receptive and prompt to respond. Nothing is too much trouble. The ambassador is amazing for her service and she and her team deserve all the praise and rave reviews they get.. can't recommend highly enough.
16 December 2024
I can't recommend Visiting Angels highly enough, the carers are always timely and courteous, showing genuine compassion and care for my mum and always treating her with respect and dignity. My mum loves all her carers and has built an excellent rapport with them since commencing her care and now wouldn't be without them. I find the app a godsend as it allows me to keep up to date with all visits and provides an excellent overview of each visit and the interactions with my mother. It's not just the care, although this is second to none, I love the fact that my mum never receives a visit from someone she has never met before. Not only are the carers excellent but the back office support is also outstanding, dealing with any query or request professionally, courteously, and efficiently. I never feel out of the loop and their contact or correspondence is always timely and informative, hitting the right tone between friendly and professional. I would most definitely recommend Visiting Angels
27 November 2024
Visiting Angels have been supporting Mum, who is 91 and living with dementia - and ourselves - for just over two years. Their care for Mum has been exceptional, we always felt that her wellbeing and safety were at the heart of everything. The kindness and care for Mum was evident from everyone we interacted with, every enquiry, every request for help/guidance was responded to immediately - we always felt welcome and never a nuisance Mum really enjoyed their visits and trips out, they were fun, caring and creative The Angel's App is a terrific tool, enabling all of the family to see how Mum was - and what they had been doing each visit day, so useful and important The Angel's guidance to support us with Mum's dementia was really appreciated, including helping us to recognise that it was now time to consider 24-hour care support.
19 November 2024
If I could give this company a higher rating, I would. I cannot praise them enough. The Angels are just that, Angels. They are always cheerful and happy. They are reliable, dependable and adaptable. I like that they tend to be more mature people with their own life skills. Common sense is a rare commodity, and these people have it in abundance. There is always a willingness to go above and beyond, with a smile. The relationship between the client and Angel develops quickly because they are so passionate about their job and their clients, they really care. I never have a problem contacting Head Office, no hanging on listening to awful music. Communication is really good.
12 November 2024
This company has been a lifesaver for my mother and also myself and our family. They do what they say they will arrive when they say they will, and clearly have my mother's best interests at the heart of their care. They are always approachable and Mum has developed a clear bond with the ladies who are her main carers. This is despite her dementia gathering apace. Keeping my mother at home where she is surrounded by familiar things is vital for her well-being and Visiting Angels are the key to this happening.
02 October 2024
Visiting Angels have been visiting my mum (91-years-old) who lives with my sister (visually impaired) since April of this year. I will be forever indebted for their support, care and involvement in their challenging situation and have already shared this with the team. We are ever indebted to the business owner who flexed visits on a sixpence and who quickly understood our predicament when my mum was taken poorly with an infection during August. I cannot compliment this team highly enough, they are truly amazing people, right the way throughout their organisation! In order to provide further clarity on my position, this team is second to none!
24 September 2024
I cannot thank Visiting Angels enough for the care and support they gave to my Mum over the last eighteen months. They helped to change my Mum's outlook on life. From not wanting to go out at all to looking forward to trips out. The carers were so kind and supportive, nothing was too much trouble. Communication with management is good. Access to visit notes via an app is useful and reassuring. I would not hesitate to recommend Visiting Angels to anyone who needs care for a loved one.
18 July 2024
Visiting Angels has been part of our Father's life since February 2024. The staff are very caring, compassionate and meticulous, the attention to detail is excellent, the carers are totally reliable and friendly and show great compassion and professionalism. We feel totally confident with the care Dad is receiving from the wonderful carers and the efficient and supportive administration from her and her managers. Dad is also delighted and feels secure and well cared for. He loves the fact that there is continuity in the staff that visit. He has built up very good relationships with them. We also really appreciate the continuity of staff and the fantastic communication that we have with both carers and managers. We are delighted and thankful we have found such a wonderful caring and professional organisation as Visiting Angels.
10 May 2024
The Angels have been supporting our family since late April. The whole team has been a delight to engage with and has made what was initially a potentially overwhelming situation into a manageable routine with confidence, compassion and endless patience, all delivered with ever-smiling faces and meticulous attention to detail. We can’t thank the team enough for the support they have provided so far and would not hesitate to encourage anyone who thinks they may need some extra help at home to contact Visiting Angels Burton and Derby.
01 May 2024
Visiting Angels have changed our family’s life for the better in every way. The care is outstanding and I feel confident knowing my father is being cared for by the best. He is bursting with compliments for his carers with every visit. The management has resolved every issue and are so helpful with anything that is needed. Communication is friendly and efficient and I can now relax knowing I will be contacted for any difficulties that may arise. I’m so happy I chose Visiting Angels to help me with my father. Couldn’t ask for better!
16 April 2024
Visiting Angels is truly amazing! The staff and carers were all excellent, so kind and caring, nothing was too much trouble for them. They were a great support not only to my Mum but also to me in her final days. I would highly recommend them!
09 April 2024
As a family, we cannot thank Visiting Angels enough. The care and support they give to our mum is fantastic. The personalised care plan and small group of carers have made all the difference to Mum's physical and mental health. The angels are reliable, caring and understanding of Mum's needs. The communication between Visiting Angels and the family has been consistently excellent. This has allowed us peace of mind and reassures us that Mum is receiving the best possible care.
20 March 2024
We have been using Visiting Angels to support my mother with her daily living needs since the beginning of January 2024. My mum has Alzheimer’s with vascular dementia and finds any changes to her routine difficult to process and can be very resistant to newcomers, however the carers that come are kind, considerate, patient and are getting to know her really well as the same carers come on a daily/weekly basis, so Mum is slowly building a bond with them and lets them do more and more. Communication with management is good and this care agency offers the facility to access mum’s visit notes so I can see how the carers are getting on. I live a long way from Mum and knowing she is getting such good care is very reassuring. I have to admit I was very sceptical at first as we had such poor service from a previous care provider but this agency really does deliver what it says it will do, I’m so pleased I found Visiting Angels and would highly recommend them.
08 March 2024
We have had Visiting Angels caring for my mum since 2020. Unfortunately, she has just had a bad fall and so we have had to move her into residential care. At 92 years of age, she has done extremely well to remain in her own home and be independent. However, this would never have been possible without the fantastic care and devotion given by her ‘Angels’. I really cannot recommend them enough. They always went above and beyond to make sure Mum got all the care and attention she needed and she will miss them all terribly. We feel like they became part of the family and we were all very comfortable to have them around.
07 March 2024
Visiting Angels have been caring for Mum and Dad for a couple of years and have been amazing! Mum and dad look forward to the visits and I feel much more relaxed when they are visiting. Very professional and always accommodating.
05 January 2024
Visiting Angels (Burton and Derby) have been providing care to my 98-year-old father for six months and the family is full of praise for the entire team. The carers are highly professional, friendly and always looking for additional ways to help and support, and have built a trusting, respectful but also fun relationship with both of my parents. The team take a very proactive and flexible approach and liaises with district nurses and GPs very efficiently. We saw a huge improvement from the care provided previously (put in place by the NHS following discharge from hospital). The business is extremely well run, with good communication about any forthcoming changes that need managing (eg changes to care needs over Christmas) and I feel as though I have a line to supervisors and managers who understand exactly what our family needs rather than dealing with the faceless bureaucracy that was previously the case. I would strongly recommend.
Latest Reviews for Visiting Angels Burton and Derby
11 March 2025
Excellent service for a short term requirement that we needed for our mother. Would not hesitate to recommend the service. Very very quick to accommodate my parents needs, flexible visiting arrangements, on time and very helpful.
11 March 2025
Set up a care package of 2 calls a day initially to assist my 86 year old mother following a hospital stay, with food prep, meds, and personal care, along with companionship. Within a very short period of time she was calling them 'my girls' and absolutely loves their visits. It wasn't long before my dad got on board with them, having some care for himself too. Every VA treats them with the utmost respect, and their caring nature made what is quite a difficult situation to accept a whole lot easier. Also they have all been a tremendous support to myself recently during a difficult time with my parents.
07 February 2025
I was recommended to Visiting Angels by a neighbour. We were looking for a carer to visit my father (aged 89) at his home on a daily basis. He had just come out of hospital and his mobility was getting worse. We needed them to help with his meds/breakfast in the mornings and lunch prep at midday. My father has always reluctantly accepted he needs help but the Visiting Angels team won him over in no time. Without them, my father would not have been able to live in his own home. In addition and perhaps more importantly they provided much-needed companionship to him on their daily visits and subsequently he has developed a strong bond with them. Initially, they visited for two hours every day but on occasion, he needed an additional visit and they were always able to help. They genuinely care for your loved one like a member of your family. I could not recommend them highly enough.
04 February 2025
Visiting Angels have provided Care for both my parents since early 2023. My dad passed away in 2023 so that just left Mum on her own after 70 years of marriage. She's a very independent women but at 93 needs help and care every day. We chose Visiting Angels after considering other providers and it proved to be absolutely the right choice. The Care Team are really fantastic, they visit twice a day morning and early evening providing everything she needs at meal time whilst at the same time involving Mum in lots of conversation and laughs. All the Care staff are really excellent from the people in the office to the Carers who visit Mum, nothing is to much trouble for any of them and they go out of there way to accommodate any rapid changes in requirements. Angels have removed a lot of worry and stress for me personally as being an only child I really needed somebody who could do just that and they did! I cant recommend them highly enough.
20 January 2025
Visiting Angels were recommended to us and we are eternally grateful. We are fortunate that we only need them 2 nights a week at the moment for respite for myself and my husband. My father in law has 3 carers and they never attend without being introduced to him first. They are always punctual and lovely and chatty with him. He really looks forward to seeing them and whilst he does have a favourite, they are all superb. The management team are also exceptional and accommodating. On the very rare occasion when there has been a tiny issue they are receptive and prompt to respond. Nothing is too much trouble. The ambassador is amazing for her service and she and her team deserve all the praise and rave reviews they get.. can't recommend highly enough.
16 December 2024
I can't recommend Visiting Angels highly enough, the carers are always timely and courteous, showing genuine compassion and care for my mum and always treating her with respect and dignity. My mum loves all her carers and has built an excellent rapport with them since commencing her care and now wouldn't be without them. I find the app a godsend as it allows me to keep up to date with all visits and provides an excellent overview of each visit and the interactions with my mother. It's not just the care, although this is second to none, I love the fact that my mum never receives a visit from someone she has never met before. Not only are the carers excellent but the back office support is also outstanding, dealing with any query or request professionally, courteously, and efficiently. I never feel out of the loop and their contact or correspondence is always timely and informative, hitting the right tone between friendly and professional. I would most definitely recommend Visiting Angels
27 November 2024
Visiting Angels have been supporting Mum, who is 91 and living with dementia - and ourselves - for just over two years. Their care for Mum has been exceptional, we always felt that her wellbeing and safety were at the heart of everything. The kindness and care for Mum was evident from everyone we interacted with, every enquiry, every request for help/guidance was responded to immediately - we always felt welcome and never a nuisance Mum really enjoyed their visits and trips out, they were fun, caring and creative The Angel's App is a terrific tool, enabling all of the family to see how Mum was - and what they had been doing each visit day, so useful and important The Angel's guidance to support us with Mum's dementia was really appreciated, including helping us to recognise that it was now time to consider 24-hour care support.
19 November 2024
If I could give this company a higher rating, I would. I cannot praise them enough. The Angels are just that, Angels. They are always cheerful and happy. They are reliable, dependable and adaptable. I like that they tend to be more mature people with their own life skills. Common sense is a rare commodity, and these people have it in abundance. There is always a willingness to go above and beyond, with a smile. The relationship between the client and Angel develops quickly because they are so passionate about their job and their clients, they really care. I never have a problem contacting Head Office, no hanging on listening to awful music. Communication is really good.
12 November 2024
This company has been a lifesaver for my mother and also myself and our family. They do what they say they will arrive when they say they will, and clearly have my mother's best interests at the heart of their care. They are always approachable and Mum has developed a clear bond with the ladies who are her main carers. This is despite her dementia gathering apace. Keeping my mother at home where she is surrounded by familiar things is vital for her well-being and Visiting Angels are the key to this happening.
02 October 2024
Visiting Angels have been visiting my mum (91-years-old) who lives with my sister (visually impaired) since April of this year. I will be forever indebted for their support, care and involvement in their challenging situation and have already shared this with the team. We are ever indebted to the business owner who flexed visits on a sixpence and who quickly understood our predicament when my mum was taken poorly with an infection during August. I cannot compliment this team highly enough, they are truly amazing people, right the way throughout their organisation! In order to provide further clarity on my position, this team is second to none!
24 September 2024
I cannot thank Visiting Angels enough for the care and support they gave to my Mum over the last eighteen months. They helped to change my Mum's outlook on life. From not wanting to go out at all to looking forward to trips out. The carers were so kind and supportive, nothing was too much trouble. Communication with management is good. Access to visit notes via an app is useful and reassuring. I would not hesitate to recommend Visiting Angels to anyone who needs care for a loved one.
18 July 2024
Visiting Angels has been part of our Father's life since February 2024. The staff are very caring, compassionate and meticulous, the attention to detail is excellent, the carers are totally reliable and friendly and show great compassion and professionalism. We feel totally confident with the care Dad is receiving from the wonderful carers and the efficient and supportive administration from her and her managers. Dad is also delighted and feels secure and well cared for. He loves the fact that there is continuity in the staff that visit. He has built up very good relationships with them. We also really appreciate the continuity of staff and the fantastic communication that we have with both carers and managers. We are delighted and thankful we have found such a wonderful caring and professional organisation as Visiting Angels.
10 May 2024
The Angels have been supporting our family since late April. The whole team has been a delight to engage with and has made what was initially a potentially overwhelming situation into a manageable routine with confidence, compassion and endless patience, all delivered with ever-smiling faces and meticulous attention to detail. We can’t thank the team enough for the support they have provided so far and would not hesitate to encourage anyone who thinks they may need some extra help at home to contact Visiting Angels Burton and Derby.
01 May 2024
Visiting Angels have changed our family’s life for the better in every way. The care is outstanding and I feel confident knowing my father is being cared for by the best. He is bursting with compliments for his carers with every visit. The management has resolved every issue and are so helpful with anything that is needed. Communication is friendly and efficient and I can now relax knowing I will be contacted for any difficulties that may arise. I’m so happy I chose Visiting Angels to help me with my father. Couldn’t ask for better!
16 April 2024
Visiting Angels is truly amazing! The staff and carers were all excellent, so kind and caring, nothing was too much trouble for them. They were a great support not only to my Mum but also to me in her final days. I would highly recommend them!
09 April 2024
As a family, we cannot thank Visiting Angels enough. The care and support they give to our mum is fantastic. The personalised care plan and small group of carers have made all the difference to Mum's physical and mental health. The angels are reliable, caring and understanding of Mum's needs. The communication between Visiting Angels and the family has been consistently excellent. This has allowed us peace of mind and reassures us that Mum is receiving the best possible care.
20 March 2024
We have been using Visiting Angels to support my mother with her daily living needs since the beginning of January 2024. My mum has Alzheimer’s with vascular dementia and finds any changes to her routine difficult to process and can be very resistant to newcomers, however the carers that come are kind, considerate, patient and are getting to know her really well as the same carers come on a daily/weekly basis, so Mum is slowly building a bond with them and lets them do more and more. Communication with management is good and this care agency offers the facility to access mum’s visit notes so I can see how the carers are getting on. I live a long way from Mum and knowing she is getting such good care is very reassuring. I have to admit I was very sceptical at first as we had such poor service from a previous care provider but this agency really does deliver what it says it will do, I’m so pleased I found Visiting Angels and would highly recommend them.
08 March 2024
We have had Visiting Angels caring for my mum since 2020. Unfortunately, she has just had a bad fall and so we have had to move her into residential care. At 92 years of age, she has done extremely well to remain in her own home and be independent. However, this would never have been possible without the fantastic care and devotion given by her ‘Angels’. I really cannot recommend them enough. They always went above and beyond to make sure Mum got all the care and attention she needed and she will miss them all terribly. We feel like they became part of the family and we were all very comfortable to have them around.
07 March 2024
Visiting Angels have been caring for Mum and Dad for a couple of years and have been amazing! Mum and dad look forward to the visits and I feel much more relaxed when they are visiting. Very professional and always accommodating.
05 January 2024
Visiting Angels (Burton and Derby) have been providing care to my 98-year-old father for six months and the family is full of praise for the entire team. The carers are highly professional, friendly and always looking for additional ways to help and support, and have built a trusting, respectful but also fun relationship with both of my parents. The team take a very proactive and flexible approach and liaises with district nurses and GPs very efficiently. We saw a huge improvement from the care provided previously (put in place by the NHS following discharge from hospital). The business is extremely well run, with good communication about any forthcoming changes that need managing (eg changes to care needs over Christmas) and I feel as though I have a line to supervisors and managers who understand exactly what our family needs rather than dealing with the faceless bureaucracy that was previously the case. I would strongly recommend.