Submit a Review for Altogether Care - Care at Home and Live-in Care (Christchurch)
93 Bargates, Christchurch, BH23 1QQ
View Full Details of Altogether Care - Care at Home and Live-in Care (Christchurch)Latest Reviews for Altogether Care - Care at Home and Live-in Care (Christchurch)
12 October 2023
If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do lunch only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.
10 March 2022
The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services. Hope if you choose this agency they won't replace your loved one's care package.
Latest Reviews for Altogether Care - Care at Home and Live-in Care (Christchurch)
12 October 2023
If you are thinking of using Altogether Care in the Christchurch branch then please rethink. The carers who looked after my mum who has Dementia and my Dad who has Parkinson's Disease were different ones every time so a bond wasn't formed, we didn't know exactly what time they were coming to do lunch only knew a rough time, they weren't that friendly, and on the last visit the carer forgot to lock their flat door! Major security issue! Needless to say, we will not be using them anymore.
10 March 2022
The management team needs improvement/change. The Registered Manager was supposed to see us before Christmas but we are still waiting. My Mum is 87 and was never told two male carers would turn up the next morning to get her up. One never met her before and was supposed to train on her but we were never asked consent. My Mum felt really distressed. No apologies were given. Other facts like carer raising her voice at my Mum etc. Nearly one year passed and the agency has decided they cannot see my Mum anymore for the reason they cannot offer the time slot from 10.00 am to 11.00 am to give her breakfast, but instead, they have to be able to turn up anytime that suits them. Not sure how they have managed for the last 11 months? Bizarre! Four weeks' notice was given on 21/02/22 but to save my Mum from anxiety I've suggested for us to terminate sooner than later. They said 'Ok, we finish it today!' 23/02/22 Wow!! Contacted Social Services. Hope if you choose this agency they won't replace your loved one's care package.