Submit a Review for Westmorland Homecare Lancaster & Morecambe
25 Brock Street, Lancaster, LA1 1UR
View Full Details of Westmorland Homecare Lancaster & MorecambeLatest Reviews for Westmorland Homecare Lancaster & Morecambe
17 February 2025
My wife and I have been totally satisfied for the last 2 years. The management and staff undergo ongoing training sessions which is a vital part of the excellent service they provide. The welfare and contentment of their staff also contribute to the first-class service offered.
06 January 2025
I have found the service provided very helpful and always provided pleasantly. The staff are willing to do any of the jobs that I may find hard to do.
09 September 2024
Dealing with your company for almost 2 years, I have no complaints about them at all with my husband's care. All his carers are very respectful and careful with him and myself, also of our home. They clean up after themselves, arrive on time (as much as they can depending on traffic) and are willing to stay if necessary. We would use your company for all day visits but to costly to use full time.
09 September 2024
We have been with Westmorland for over three years and the experience has exceeded our expectations. The staff are so supportive and caring towards my wife and have become my second family. I have been supported as well, it can be lonely as a sole carer. The office team are great and nothing is too much trouble for them. I am impressed by the way they help me with monitoring my wife's health and medication. We feel blessed.
05 July 2024
I am very satisfied with my care. I have five regular carers on Monday-Friday, 1-hour Monday, Tuesday, Thursday and 2 hours on Wednesday and Friday. All of them are very friendly, adaptable and caring. I find it very helpful to have regular carers I can get to know. They cover shopping, cleaning and going to appointments as I can't drive at the moment. Any changes in times are easily arranged.
14 May 2024
My father-in-law has been cared for by Westmorland Care for almost two years. The care provided and support shown to ourselves is invaluable. My husband and I live a considerable distance away. Our father requires various large items of equipment due to his mobility. The staff member has successfully arranged delivery and taken the time and effort to ensure there was space available for the items to be used. We cannot thank her enough and appreciate this is over and above the remit of care. She also continues to liaise with the NHS health professionals visiting our father and provides regular updates. The staff and the entire team are a credit to Westmorland Care, thank you for your support which allows our father to remain at home in his senior years.
07 May 2024
Westmorland Homecare provides exceptional service that exceeds expectations. from the moment I contacted them, their professionalism and dedication were evident. The caregivers provide compassion and are skilled and attentive. The team ensure myself and my husband maintain our dignity and independence. I highly recommend Westmorland Homecare to anyone seeking top-notch services.
07 May 2024
The care provided for our young person has been exemplary, encouraging them to be more independent and enabling them to be more involved in the community. Their needs and autonomy are always respected and they feel safe with the support given. I have always found the office staff to be helpful, friendly and reliable, giving me great peace of mind.
02 May 2024
I am very pleased that we have booked Westmorland Homecare for Mum. The carers' visits morning and evening have provided a vital level of stability for her medication and pain management. She is now eating much better and much happier. Mum clearly enjoys getting to know the carers and trusts them. The office staff are all very thoughtful and friendly in their communication with us.
17 April 2024
The staff are very kind, caring and understanding.
15 March 2024
The care experience is extremely good, sensitive to the individual needs of the client. The carers are always pleasant and keep to allocated time.
29 February 2024
All our carers are efficient, experienced and very well trained. They are kind treat us with respect and always go that extra mile. Myself and my partner have a regular team of carers who know us well. Westmorland Homecare always introduces us to any new members of the team before sending them to see if we think we will feel comfortable and click with them and that they have the particular skills we are looking for, for example, being interested and good at cooking from scratch. It is always our choice as to which new carer joins our team. Westmoreland never sends carers we don't know and the office staff are helpful and respectful. I would recommend this home care company to anyone looking for home care.
07 December 2023
Since using Westmorland Homecare we have received excellent care. The carers are punctual, and polite and provide high-quality care taking the time to get to know their client and their needs. The time we use for companionship, they make sure the client is getting the best use of that time and enable the client to socialise and access different environments.
01 November 2023
The care provided is excellent the staff are very friendly and caring, nothing is too much trouble. My son looks forward to going out with the carers every week he feels safe and cared for and always had a great time.
31 October 2023
My elderly mother-in-law has received care from Westmorland Homecare for over two years now and she looks forward to her daily visits from her team of carers. There is a lot to fit into a one-hour visit: toileting, food prep, positioning, massage, and wound care which is achieved along with a chat, sorting out the satellite TV and finding the correct page in her diary for her daily notes. Communication between carers, office staff and family members is good especially when illness happens - there is swift action with the relevant healthcare professionals being contacted. Westmorland have also helped to obtain extra equipment after arranging an Occupational Therapist assessment. Westmorland have been fantastic in their support and care of my mother-in-law which has enabled her to remain in her own home. I would definitely recommend Westmorland Homecare to any family who is looking for care for their elderly relative.
20 October 2023
We have had excellent service from Westmoreland Home Care from the initial contact at their office in Lancaster to receiving care for our daughter. Everyone from the office staff to the carers has been 5 stars! We are very happy with every aspect of the service they provide and most importantly so is our daughter!
09 October 2023
We have been using Westmorland Homecare for a number of years now and the service received is always excellent. Mum looks forward to going to the regular afternoon get togethers and recently when I was away and needed to book extra visits in an evening , it was arranged without a problem. Mum has worked for the CQQ in the past so is vey particular about the care she receives and would not use anyone else. We are so happy with all aspects of the service provided.
09 October 2023
Westmorland Homecare have been amazing from day one! My son has 24-hour care from the company and he always has the same core team of very caring staff. He has complex needs and they are always carried out with professionalism, accuracy and skill. He is enabled to have an active social life in his local community and gets plenty of fresh air and exercise. Communication between health care assistants, care coordinators, other staff and family is excellent and nothing is too much trouble. I would not hesitate to recommend them to others.
06 October 2023
Outstanding service kind caring staff. When choosing someone to care for a family member it can be daunting my nan has Alzheimer's, the care she receives from you is outstanding and we as a family feel better knowing that Nan is well looked after every day.
14 February 2023
I know my mum is very stubborn. I am concerned about her mobility. She has a membership card for using Toning Tables, I feel that Mum would benefit from this facility. Please, please would the support staff make more effort to get her to go out and take her for an outing. I took her, and it was fully booked but there are other classes going on daily like 'chair low impact' classes.
Latest Reviews for Westmorland Homecare Lancaster & Morecambe
17 February 2025
My wife and I have been totally satisfied for the last 2 years. The management and staff undergo ongoing training sessions which is a vital part of the excellent service they provide. The welfare and contentment of their staff also contribute to the first-class service offered.
06 January 2025
I have found the service provided very helpful and always provided pleasantly. The staff are willing to do any of the jobs that I may find hard to do.
09 September 2024
Dealing with your company for almost 2 years, I have no complaints about them at all with my husband's care. All his carers are very respectful and careful with him and myself, also of our home. They clean up after themselves, arrive on time (as much as they can depending on traffic) and are willing to stay if necessary. We would use your company for all day visits but to costly to use full time.
09 September 2024
We have been with Westmorland for over three years and the experience has exceeded our expectations. The staff are so supportive and caring towards my wife and have become my second family. I have been supported as well, it can be lonely as a sole carer. The office team are great and nothing is too much trouble for them. I am impressed by the way they help me with monitoring my wife's health and medication. We feel blessed.
05 July 2024
I am very satisfied with my care. I have five regular carers on Monday-Friday, 1-hour Monday, Tuesday, Thursday and 2 hours on Wednesday and Friday. All of them are very friendly, adaptable and caring. I find it very helpful to have regular carers I can get to know. They cover shopping, cleaning and going to appointments as I can't drive at the moment. Any changes in times are easily arranged.
14 May 2024
My father-in-law has been cared for by Westmorland Care for almost two years. The care provided and support shown to ourselves is invaluable. My husband and I live a considerable distance away. Our father requires various large items of equipment due to his mobility. The staff member has successfully arranged delivery and taken the time and effort to ensure there was space available for the items to be used. We cannot thank her enough and appreciate this is over and above the remit of care. She also continues to liaise with the NHS health professionals visiting our father and provides regular updates. The staff and the entire team are a credit to Westmorland Care, thank you for your support which allows our father to remain at home in his senior years.
07 May 2024
Westmorland Homecare provides exceptional service that exceeds expectations. from the moment I contacted them, their professionalism and dedication were evident. The caregivers provide compassion and are skilled and attentive. The team ensure myself and my husband maintain our dignity and independence. I highly recommend Westmorland Homecare to anyone seeking top-notch services.
07 May 2024
The care provided for our young person has been exemplary, encouraging them to be more independent and enabling them to be more involved in the community. Their needs and autonomy are always respected and they feel safe with the support given. I have always found the office staff to be helpful, friendly and reliable, giving me great peace of mind.
02 May 2024
I am very pleased that we have booked Westmorland Homecare for Mum. The carers' visits morning and evening have provided a vital level of stability for her medication and pain management. She is now eating much better and much happier. Mum clearly enjoys getting to know the carers and trusts them. The office staff are all very thoughtful and friendly in their communication with us.
17 April 2024
The staff are very kind, caring and understanding.
15 March 2024
The care experience is extremely good, sensitive to the individual needs of the client. The carers are always pleasant and keep to allocated time.
29 February 2024
All our carers are efficient, experienced and very well trained. They are kind treat us with respect and always go that extra mile. Myself and my partner have a regular team of carers who know us well. Westmorland Homecare always introduces us to any new members of the team before sending them to see if we think we will feel comfortable and click with them and that they have the particular skills we are looking for, for example, being interested and good at cooking from scratch. It is always our choice as to which new carer joins our team. Westmoreland never sends carers we don't know and the office staff are helpful and respectful. I would recommend this home care company to anyone looking for home care.
07 December 2023
Since using Westmorland Homecare we have received excellent care. The carers are punctual, and polite and provide high-quality care taking the time to get to know their client and their needs. The time we use for companionship, they make sure the client is getting the best use of that time and enable the client to socialise and access different environments.
01 November 2023
The care provided is excellent the staff are very friendly and caring, nothing is too much trouble. My son looks forward to going out with the carers every week he feels safe and cared for and always had a great time.
31 October 2023
My elderly mother-in-law has received care from Westmorland Homecare for over two years now and she looks forward to her daily visits from her team of carers. There is a lot to fit into a one-hour visit: toileting, food prep, positioning, massage, and wound care which is achieved along with a chat, sorting out the satellite TV and finding the correct page in her diary for her daily notes. Communication between carers, office staff and family members is good especially when illness happens - there is swift action with the relevant healthcare professionals being contacted. Westmorland have also helped to obtain extra equipment after arranging an Occupational Therapist assessment. Westmorland have been fantastic in their support and care of my mother-in-law which has enabled her to remain in her own home. I would definitely recommend Westmorland Homecare to any family who is looking for care for their elderly relative.
20 October 2023
We have had excellent service from Westmoreland Home Care from the initial contact at their office in Lancaster to receiving care for our daughter. Everyone from the office staff to the carers has been 5 stars! We are very happy with every aspect of the service they provide and most importantly so is our daughter!
09 October 2023
We have been using Westmorland Homecare for a number of years now and the service received is always excellent. Mum looks forward to going to the regular afternoon get togethers and recently when I was away and needed to book extra visits in an evening , it was arranged without a problem. Mum has worked for the CQQ in the past so is vey particular about the care she receives and would not use anyone else. We are so happy with all aspects of the service provided.
09 October 2023
Westmorland Homecare have been amazing from day one! My son has 24-hour care from the company and he always has the same core team of very caring staff. He has complex needs and they are always carried out with professionalism, accuracy and skill. He is enabled to have an active social life in his local community and gets plenty of fresh air and exercise. Communication between health care assistants, care coordinators, other staff and family is excellent and nothing is too much trouble. I would not hesitate to recommend them to others.
06 October 2023
Outstanding service kind caring staff. When choosing someone to care for a family member it can be daunting my nan has Alzheimer's, the care she receives from you is outstanding and we as a family feel better knowing that Nan is well looked after every day.
14 February 2023
I know my mum is very stubborn. I am concerned about her mobility. She has a membership card for using Toning Tables, I feel that Mum would benefit from this facility. Please, please would the support staff make more effort to get her to go out and take her for an outing. I took her, and it was fully booked but there are other classes going on daily like 'chair low impact' classes.