Submit a Review for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)
Corbridge Business Centre, Tinklers Yard, Corbridge, NE45 5SB
View Full Details of BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)Latest Reviews for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)
18 March 2025
Have found all carers very good, all very diligent and careful and do the job satisfactory.
09 January 2025
The care which Mum has received from BelleVie carers has been exceptional. They have taken a genuine interest in her and her welfare and have come to be regarded as family friends. When problems have arisen, they have shown initiative and been quick to step up and do whatever has been required to ensure Mum's welfare and safety, even accompanying to hospital until she could be admitted in the early hours of the morning. Communication with carers has been consistently good and living at a distance from Mum, this has been a great reassurance to both myself and my sister. The only thing which might be improved is the speed and consistency of responses to questions directed to management. Having said this, when compared with others' experience of care agencies BelleVie consistently comes out on top.
10 December 2024
Both my wife and I think your carers are absolutely wonderful. When they come into the house, they are like a breath of fresh air and we really look forward to seeing them. I cannot speak too highly of them.
10 December 2024
BelleVie carers are the best. They consistently go above and beyond to ensure my mother-in-law is happy, safe and comfortable in her own home. We have regular contact with them through the app updates which are very reassuring as we live so far away. As well as providing general care, visits often include running errands, picking up prescriptions or taking my mother-in-law out for a run in the car for some fresh air. They also spend time with her at home and we couldn't be happier with the service.
21 May 2024
Our mum has been receiving support from BelleVie for just over a year after returning home from a lengthy hospital stay. With close family living at a long distance, we were considering a care home for Mum until BelleVie was recommended to us. Staff visit Mum three times a day, assisting with personal care, housework, medication and shopping. BelleVie carers are our eyes and ears while Mum is able to stay in the comfort of her own home and enjoys the quality care and friendships she has made with all the staff. All visits are documented really well and let us know how Mum is doing. We really appreciate the amazing standard of care you all provide, thank you.
14 May 2024
I've been using BelleVie (Northumberland) since moving to the area almost a year ago. My carers have become like friends to me, they take me out for some sea air, coffee and a chat. It does me the world of good. They help me with shopping and any other errands. They help me to maintain my independence with dignity.
14 May 2024
Different carers accompany my brother on outings. He likes all of them and they are flexible, happy to walk or drive, dependent on the weather. He would prefer to know who is coming each week, a problem we've raised but has not been sorted.
08 May 2024
BelleVie is an absolutely fantastic team not only the carers that do the home visits but also the team leader, all very professional helpful and friendly. My father-in-law looked forward to his daily visits every visit was outstanding carer and companionship. I would highly recommend BelleVie to anyone with a family member who is in need of care and support.
08 May 2024
I have found the service with BelleVie to be excellent. My father passed away in February 2024, my mother has fairly significant care needs and my father was her main carer. We needed to set up a care package as quickly as possible and Bellevie arranged an assessment within a few days and began providing care within a week of the request. They currently visit three times per day, assist with medication, and social interaction, taking her to a daycare centre, and settling her at night time. They also do bits of cleaning and shopping for her, as well as craft activities and games. All of the staff have been very kind and supportive and really committed to their work. My mum likes them all. BelleVie also has an app where you can see the care notes as soon as they are uploaded, so we can see exactly what has been going on. In addition, care staff send me photos of my mum's artwork that she has completed at the day centre. I live a few hour's drive away so it's good to get these updates.
08 May 2024
All aspects of my dad's care provided by BelleVie have been excellent. Everyone, from management to the carers, has been brilliant, being so supportive of our family and most importantly, my dad's needs. The quality of care has been exceptional and I feel my dad is now being cared for in a safe and caring environment in his own home. Dad is also very happy, despite our initial concerns that he would not accept anyone going in to help him, as he welcomes all the carers into his home and thoroughly enjoys their company and is appreciative of their support. BelleVie also provided exceptional care when Dad went into hospital, with continued visits, advice and help in facilitating his discharge and providing additional care requirements, meaning he could return to his home rather than descend into alternative residential care.
15 March 2024
Good care considering the difficulties you experience caring for my aunt. Your staff are extremely patient and caring in a very awkward and testing environment. My aunt is unable to control her bodily functions and from what l have observed there hasn't been any problem with your staff coping with helping her to go to the toilet and changing her clothes. Meals are made and served on time and dishes are washed. Overall the service and care are provided on time and proficiently.
28 September 2023
My Mum moved to Hexham and her new flat in February and since taking over her care in March BelleVie (Hexham, South Northumberland, Whitley Bay and Morpeth) have given superb support and really helped Mum settle in and feel at home. It's fair to say my Mum was quite wary of having carers so it's been lovely to see her thrive and enjoy her morning visits. I very much appreciate the peace of mind Mum having such lovely carers gives me.
06 July 2023
‘Excellent, cannot fault anything, please tell them that'. Those were the first words that my mother said when I mentioned I had been asked to do a review for BelleVie. At first, my mum was very reluctant to have help but as she worsened she accepted she needed it. However, the care she is receiving has quickly changed her mind and she could not be happier, she feels she has made real friends with the ladies that care for her - they cannot do enough to help. From my perspective, it lessens the worry, knowing that she is happy with the care and gets to bed safely at night. Thank you.
15 May 2023
Before we were introduced to BelleVie, it was looking increasingly likely that my mother was going to need permanent residential care after a prolonged stay in the hospital. Their professionalism and individualised approach to care provision has meant that instead, she has been able to stay in her own home with her husband, enjoying excellent quality service from the company. They have never been let down and every effort has always been made to accommodate her needs. Without BelleVie my dad could not have coped with my mum’s care needs and they would not have been able to share this precious time that they now have together. Safeguarding and safety needs are always met with clear reliable feedback from the carers and the managers when concerns may need to be raised. As a result prompt and appropriate actions have always been taken to ensure that my mum has the best possible experience. I can’t thank this company enough.
15 May 2023
Over the past year, Mum has had the most amazing care and support and kind friendly staff who have looked after her extremely well. Nothing is too much trouble and the staff have gone out of their way to make sure my lovely mum has had the best care to an outstanding standard. She really really looks forward to the staff visiting and chatting with them all. It’s very pleasing that all visits are well documented and reflect exactly what has happened during their visit. Thank you so much we appreciate everything you are doing so Mum can stay at home.
12 May 2023
BelleVie is a great team, helpful and friendly and most of all professional. I would recommend them to anyone with a family member who is in need of care and support. (Their patient's needs always come first.)
12 May 2023
My dad looks forward to the daily visits by the carers and thinks they are all lovely. They make sure he’s OK, and chat while making him something to eat and drink and do odd jobs like hovering and picking up some milk, bread or laundry. They give me peace of mind as I work away from home and can only visit at the weekend.
12 May 2023
We are very happy with the care my mam receives from BellVie, we couldn’t ask for a better service, the care and attention she receives are second to none. The staff that you employ are hand-picked and all of the ladies are so kind and make sure she has the best care possible. It is very nice to know that she is well looked after and saves us not to have to worry about her. Thank you so much.
10 May 2023
We can't rate the care that my mum receives from the BelleVie carers highly enough. My mum has memory and mobility issues and we live hundreds of miles away so it's important to us that we trust the care team implicitly. They treat Mum with respect and she really enjoys their visits. They genuinely care about Mum as an individual and go above and beyond what we expected. Mum loves her poached eggs in the morning and every carer has cooked them perfectly – so much so, she thinks she is in a hotel! They make sure she is well cared for and will always consult us if there are any concerns. They even take her out for fish and chips or trips to the seafront. We love having access to the app as we can check on her daily visits and this is hugely reassuring for us. Any queries are dealt with promptly and we always feel supported in changes to her care plan. I don't think you can get a better care provider.
08 March 2022
My mother has home visits from BelleVie, she absolutely adores her carers and she trusts them 100% and she is absolutely not easy to please. The manager from BelleVie gives me regular calls and updates on her wellbeing, it's been a weight off my shoulders since she started having visits around six months ago. Totally recommend. Very happy.
Latest Reviews for BelleVie (Hexham, Whitley Bay, Morpeth, Ponteland & Consett)
18 March 2025
Have found all carers very good, all very diligent and careful and do the job satisfactory.
09 January 2025
The care which Mum has received from BelleVie carers has been exceptional. They have taken a genuine interest in her and her welfare and have come to be regarded as family friends. When problems have arisen, they have shown initiative and been quick to step up and do whatever has been required to ensure Mum's welfare and safety, even accompanying to hospital until she could be admitted in the early hours of the morning. Communication with carers has been consistently good and living at a distance from Mum, this has been a great reassurance to both myself and my sister. The only thing which might be improved is the speed and consistency of responses to questions directed to management. Having said this, when compared with others' experience of care agencies BelleVie consistently comes out on top.
10 December 2024
Both my wife and I think your carers are absolutely wonderful. When they come into the house, they are like a breath of fresh air and we really look forward to seeing them. I cannot speak too highly of them.
10 December 2024
BelleVie carers are the best. They consistently go above and beyond to ensure my mother-in-law is happy, safe and comfortable in her own home. We have regular contact with them through the app updates which are very reassuring as we live so far away. As well as providing general care, visits often include running errands, picking up prescriptions or taking my mother-in-law out for a run in the car for some fresh air. They also spend time with her at home and we couldn't be happier with the service.
21 May 2024
Our mum has been receiving support from BelleVie for just over a year after returning home from a lengthy hospital stay. With close family living at a long distance, we were considering a care home for Mum until BelleVie was recommended to us. Staff visit Mum three times a day, assisting with personal care, housework, medication and shopping. BelleVie carers are our eyes and ears while Mum is able to stay in the comfort of her own home and enjoys the quality care and friendships she has made with all the staff. All visits are documented really well and let us know how Mum is doing. We really appreciate the amazing standard of care you all provide, thank you.
14 May 2024
I've been using BelleVie (Northumberland) since moving to the area almost a year ago. My carers have become like friends to me, they take me out for some sea air, coffee and a chat. It does me the world of good. They help me with shopping and any other errands. They help me to maintain my independence with dignity.
14 May 2024
Different carers accompany my brother on outings. He likes all of them and they are flexible, happy to walk or drive, dependent on the weather. He would prefer to know who is coming each week, a problem we've raised but has not been sorted.
08 May 2024
BelleVie is an absolutely fantastic team not only the carers that do the home visits but also the team leader, all very professional helpful and friendly. My father-in-law looked forward to his daily visits every visit was outstanding carer and companionship. I would highly recommend BelleVie to anyone with a family member who is in need of care and support.
08 May 2024
I have found the service with BelleVie to be excellent. My father passed away in February 2024, my mother has fairly significant care needs and my father was her main carer. We needed to set up a care package as quickly as possible and Bellevie arranged an assessment within a few days and began providing care within a week of the request. They currently visit three times per day, assist with medication, and social interaction, taking her to a daycare centre, and settling her at night time. They also do bits of cleaning and shopping for her, as well as craft activities and games. All of the staff have been very kind and supportive and really committed to their work. My mum likes them all. BelleVie also has an app where you can see the care notes as soon as they are uploaded, so we can see exactly what has been going on. In addition, care staff send me photos of my mum's artwork that she has completed at the day centre. I live a few hour's drive away so it's good to get these updates.
08 May 2024
All aspects of my dad's care provided by BelleVie have been excellent. Everyone, from management to the carers, has been brilliant, being so supportive of our family and most importantly, my dad's needs. The quality of care has been exceptional and I feel my dad is now being cared for in a safe and caring environment in his own home. Dad is also very happy, despite our initial concerns that he would not accept anyone going in to help him, as he welcomes all the carers into his home and thoroughly enjoys their company and is appreciative of their support. BelleVie also provided exceptional care when Dad went into hospital, with continued visits, advice and help in facilitating his discharge and providing additional care requirements, meaning he could return to his home rather than descend into alternative residential care.
15 March 2024
Good care considering the difficulties you experience caring for my aunt. Your staff are extremely patient and caring in a very awkward and testing environment. My aunt is unable to control her bodily functions and from what l have observed there hasn't been any problem with your staff coping with helping her to go to the toilet and changing her clothes. Meals are made and served on time and dishes are washed. Overall the service and care are provided on time and proficiently.
28 September 2023
My Mum moved to Hexham and her new flat in February and since taking over her care in March BelleVie (Hexham, South Northumberland, Whitley Bay and Morpeth) have given superb support and really helped Mum settle in and feel at home. It's fair to say my Mum was quite wary of having carers so it's been lovely to see her thrive and enjoy her morning visits. I very much appreciate the peace of mind Mum having such lovely carers gives me.
06 July 2023
‘Excellent, cannot fault anything, please tell them that'. Those were the first words that my mother said when I mentioned I had been asked to do a review for BelleVie. At first, my mum was very reluctant to have help but as she worsened she accepted she needed it. However, the care she is receiving has quickly changed her mind and she could not be happier, she feels she has made real friends with the ladies that care for her - they cannot do enough to help. From my perspective, it lessens the worry, knowing that she is happy with the care and gets to bed safely at night. Thank you.
15 May 2023
Before we were introduced to BelleVie, it was looking increasingly likely that my mother was going to need permanent residential care after a prolonged stay in the hospital. Their professionalism and individualised approach to care provision has meant that instead, she has been able to stay in her own home with her husband, enjoying excellent quality service from the company. They have never been let down and every effort has always been made to accommodate her needs. Without BelleVie my dad could not have coped with my mum’s care needs and they would not have been able to share this precious time that they now have together. Safeguarding and safety needs are always met with clear reliable feedback from the carers and the managers when concerns may need to be raised. As a result prompt and appropriate actions have always been taken to ensure that my mum has the best possible experience. I can’t thank this company enough.
15 May 2023
Over the past year, Mum has had the most amazing care and support and kind friendly staff who have looked after her extremely well. Nothing is too much trouble and the staff have gone out of their way to make sure my lovely mum has had the best care to an outstanding standard. She really really looks forward to the staff visiting and chatting with them all. It’s very pleasing that all visits are well documented and reflect exactly what has happened during their visit. Thank you so much we appreciate everything you are doing so Mum can stay at home.
12 May 2023
BelleVie is a great team, helpful and friendly and most of all professional. I would recommend them to anyone with a family member who is in need of care and support. (Their patient's needs always come first.)
12 May 2023
My dad looks forward to the daily visits by the carers and thinks they are all lovely. They make sure he’s OK, and chat while making him something to eat and drink and do odd jobs like hovering and picking up some milk, bread or laundry. They give me peace of mind as I work away from home and can only visit at the weekend.
12 May 2023
We are very happy with the care my mam receives from BellVie, we couldn’t ask for a better service, the care and attention she receives are second to none. The staff that you employ are hand-picked and all of the ladies are so kind and make sure she has the best care possible. It is very nice to know that she is well looked after and saves us not to have to worry about her. Thank you so much.
10 May 2023
We can't rate the care that my mum receives from the BelleVie carers highly enough. My mum has memory and mobility issues and we live hundreds of miles away so it's important to us that we trust the care team implicitly. They treat Mum with respect and she really enjoys their visits. They genuinely care about Mum as an individual and go above and beyond what we expected. Mum loves her poached eggs in the morning and every carer has cooked them perfectly – so much so, she thinks she is in a hotel! They make sure she is well cared for and will always consult us if there are any concerns. They even take her out for fish and chips or trips to the seafront. We love having access to the app as we can check on her daily visits and this is hugely reassuring for us. Any queries are dealt with promptly and we always feel supported in changes to her care plan. I don't think you can get a better care provider.
08 March 2022
My mother has home visits from BelleVie, she absolutely adores her carers and she trusts them 100% and she is absolutely not easy to please. The manager from BelleVie gives me regular calls and updates on her wellbeing, it's been a weight off my shoulders since she started having visits around six months ago. Totally recommend. Very happy.