Submit a Review for Allfor Care Croydon
5 Green Lane, Thornton Heath, CR7 8BG
View Full Details of Allfor Care CroydonLatest Reviews for Allfor Care Croydon
21 December 2023
I am very happy with All For Care services. The company is very good and the carers are very good and takes good care of my father. The carers know exactly what to do for him and they are very helpful and polite. Overall, the company is very good.
31 July 2023
Excellent service provided with friendly, pleasant attitudes. Nothing is too much trouble. Goes the extra mile without being asked. Happy to adapt/learn to suit my personal needs. Always ensures there is nothing extra that can be done.
08 March 2023
I am an individual with complicated health issues, who now needs to take medication four times a day regularly. The carers provided kept being changed, I would spend weeks explaining my routine and 3 weeks after I would have to start all over again. The carers overall are lovely, the management in the office however has huge communication issues. I would call, ask to speak to someone, be told they were not available and to expect a return call, only to find this was hardly ever the case. I would not recommend this company to any individual looking to get care, time is an issue as is continuity which adds extra stress.
25 November 2022
Found this service very poor. Lack of professionalism, rudeness, very unorganised, no communication ever unless you call. Have been neglected on at least 5 occasions where a carer hasn't arrived for my call and the office has been no help/support. So have been left with nothing to eat or drink, my medical needs not followed through, and my mental health badly affected. Would not recommend at all.
03 November 2022
I only used them twice and then cancelled. I asked for times between 11.30 am - 12.30 pm but the first came at 10.15 and because I'd done everything I could manage except for legs etc. I had about 10 mins and then she went. The second turned up at 5 pm which was no help at all. Why designate appointment times if they are not stuck to? Two days after I cancelled someone turned up at 1 pm to do work, I told them I had cancelled, she said she would have to ring the office and did this in front of me while I'm standing uncomfortably with crutches. I don't know what they were told but no apology and they just went. So disorganised as nobody seems to know what they are doing or where they are going. Today I ring them and ask why someone came when I had already cancelled. The woman said it was her colleague, but not easy to hear the person when they are standing in wind, they hung up. I didn't bother to call back.
21 October 2022
Was not happy with the service provided for my elderly Mum. She is 92 and needs help with showering. The carers were all pleasant but were not at Mum's house for the length of time they put in the book. Even for the times they stayed they were with Mum, she has been overcharged by 2 hours over the last 3 months. In real time, she has been overcharged by a lot more. I have written to Allfor Care and copied it to Croydon Council making an official complaint. Some elderly people have nobody that can check invoices for them. The company think they can charge what they like. The final straw was the last visit when the Carer came and showered Mum. When Mum was dressed and ready to go in the stairlift the carer insisted that she went downstairs first. When Mum got down the Carer came out of a downstairs room, having gone through personal papers and she had the sheer audacity to ask Mum questions about what she was looking through. Disgraceful behaviour.
22 September 2022
This care agency has caused me nothing but stress and anxiety. They haven't turned up to my mum on multiple occasions and claim that a carer was allocated but didn't turn up. Nothing seems to be done about this. They also don't turn up at the allotted time for the morning visit thinking midday is acceptable.
21 January 2022
The carers speak Patois all the time which I don't understand. Never have they stayed the full duration, even though they book it down as they have stayed. I am bedridden and all they do is pull me around when doing personal care. Very undignified.
13 December 2021
My mother's carers are always extremely professional, considerate, courteous, and kind. They deal with the most challenging situations, given my mother's conditions, in their stride and with good humour. Always willing to help and constantly concerned for her health, well-being, and quality of life. We feel very lucky to have them and would highly recommend the agency.
Latest Reviews for Allfor Care Croydon
21 December 2023
I am very happy with All For Care services. The company is very good and the carers are very good and takes good care of my father. The carers know exactly what to do for him and they are very helpful and polite. Overall, the company is very good.
31 July 2023
Excellent service provided with friendly, pleasant attitudes. Nothing is too much trouble. Goes the extra mile without being asked. Happy to adapt/learn to suit my personal needs. Always ensures there is nothing extra that can be done.
08 March 2023
I am an individual with complicated health issues, who now needs to take medication four times a day regularly. The carers provided kept being changed, I would spend weeks explaining my routine and 3 weeks after I would have to start all over again. The carers overall are lovely, the management in the office however has huge communication issues. I would call, ask to speak to someone, be told they were not available and to expect a return call, only to find this was hardly ever the case. I would not recommend this company to any individual looking to get care, time is an issue as is continuity which adds extra stress.
25 November 2022
Found this service very poor. Lack of professionalism, rudeness, very unorganised, no communication ever unless you call. Have been neglected on at least 5 occasions where a carer hasn't arrived for my call and the office has been no help/support. So have been left with nothing to eat or drink, my medical needs not followed through, and my mental health badly affected. Would not recommend at all.
03 November 2022
I only used them twice and then cancelled. I asked for times between 11.30 am - 12.30 pm but the first came at 10.15 and because I'd done everything I could manage except for legs etc. I had about 10 mins and then she went. The second turned up at 5 pm which was no help at all. Why designate appointment times if they are not stuck to? Two days after I cancelled someone turned up at 1 pm to do work, I told them I had cancelled, she said she would have to ring the office and did this in front of me while I'm standing uncomfortably with crutches. I don't know what they were told but no apology and they just went. So disorganised as nobody seems to know what they are doing or where they are going. Today I ring them and ask why someone came when I had already cancelled. The woman said it was her colleague, but not easy to hear the person when they are standing in wind, they hung up. I didn't bother to call back.
21 October 2022
Was not happy with the service provided for my elderly Mum. She is 92 and needs help with showering. The carers were all pleasant but were not at Mum's house for the length of time they put in the book. Even for the times they stayed they were with Mum, she has been overcharged by 2 hours over the last 3 months. In real time, she has been overcharged by a lot more. I have written to Allfor Care and copied it to Croydon Council making an official complaint. Some elderly people have nobody that can check invoices for them. The company think they can charge what they like. The final straw was the last visit when the Carer came and showered Mum. When Mum was dressed and ready to go in the stairlift the carer insisted that she went downstairs first. When Mum got down the Carer came out of a downstairs room, having gone through personal papers and she had the sheer audacity to ask Mum questions about what she was looking through. Disgraceful behaviour.
22 September 2022
This care agency has caused me nothing but stress and anxiety. They haven't turned up to my mum on multiple occasions and claim that a carer was allocated but didn't turn up. Nothing seems to be done about this. They also don't turn up at the allotted time for the morning visit thinking midday is acceptable.
21 January 2022
The carers speak Patois all the time which I don't understand. Never have they stayed the full duration, even though they book it down as they have stayed. I am bedridden and all they do is pull me around when doing personal care. Very undignified.
13 December 2021
My mother's carers are always extremely professional, considerate, courteous, and kind. They deal with the most challenging situations, given my mother's conditions, in their stride and with good humour. Always willing to help and constantly concerned for her health, well-being, and quality of life. We feel very lucky to have them and would highly recommend the agency.