Submit a Review for Heritage Healthcare (Trafford & Cheshire)
3 Denmark Street, Goose Green, Altrincham, WA14 2SS
View Full Details of Heritage Healthcare (Trafford & Cheshire)Latest Reviews for Heritage Healthcare (Trafford & Cheshire)
30 September 2024
I can not speak more highly of the team at Heritage Care. From the initial telephone conversation,(not knowing where to begin), but being reassured and given genuine caring advice to then visiting and providing help and companionship to my husband, it made such a difference. Nothing is too much trouble and the standard of professionalism and empathy is outstanding. The staff are kind, professional and provide a marvellous service.
06 June 2024
Professional, compassionate, exceptional service and care provided in looking after our Mum for months prior to and during end of life. The manager and her team were the backbone and crucial support to our Mum remaining in her own home as she wished. Each and every person from Heritage gave time and care to Mum and us, that we had not witnessed anywhere else or been able to have access to. Without this care, Mum would not have been able to remain at home. She was treated with the utmost respect and dignity, attending to all her needs whilst giving Mum the conversation and company that she looked forward to having. She built a rapport with all the carers and was very fond of them, if we could name each one of you here, we would. Thank you will never be enough to show our eternal gratitude to you all, for each and every day care and to the manager for being there in her professional and caring capacity at the very end for Mum and us when we needed her. Thank you to each and every one of you.
05 June 2024
My husband has a neurological condition and I have employed Heritage Healthcare in Altrincham over the last year. They help with all his personal care, the staff have met with our physio to continue with his specific exercises. One of The best things I can say about Heritage Healthcare is that all the staff care about my husband which is quite rare in this industry. They have been willing to go above and beyond. I feel completely comfortable leaving him in their care, the staff are trustworthy warm and friendly.
28 May 2024
Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.
19 April 2024
My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.
13 November 2023
Just Amazing! I got married last week and it was a bit of a journey to arrange for my mum to be there at my wedding. After a few companies told us that our mother needed higher-level care, thinking the plan was impossible, the manager came to meet the family and straight away made us feel so at ease about the potential of Mum joining us for the day. This all felt too good to be true. We were very lucky to have this carer allocated to my mum for the day. The carer came to meet us the week before and was instantly loved by us all. She made the impossible possible. Mum was there all day and all night with the carer's A star care. She was such a great addition to our day in every way - even held my bouquet during the ceremony. This is all bearing in mind that my mum is totally immobile and has barely left the house in 7 years. Just incredible - thank you so much Heritage for everything.
30 October 2023
A very positive experience in every way.
31 August 2023
Heritage Healthcare have been taking excellent care of my mother for over a year now. The team of carers that look after Mum is kept small and consistent so that she can get to know them well and feel comfortable with them. This also means that the carers know my mum well too and if they go grocery shopping for her they know all her favorite things to buy. Communication from the management is very good and they are proactive in suggesting changes to the schedule or care provided based on how my mum is doing. They also do an excellent job of keeping track of Mum's appointments for her and adjusting the visit schedule as necessary to accommodate them. I am also impressed at the range of services that Heritage provide. Everything from shopping to day trips to housekeeping, checking that medications are being taken on schedule and much more. I do not live close by and therefore it is important for me to know that my mum is in good hands and being well looked after. Thank you Heritage.
26 June 2023
Heritage Healthcare (Trafford and Cheshire) provides a truly excellent level of care for my mother. The staff are professional, punctual and have a high level of knowledge about my mother's needs. Mum has dementia and her carers are unfailingly kind and respectful. Mum lives with us, and it is lovely to hear the laughter and chatting that goes on in her room when her carer is here. I have also found the management staff very pleasant and helpful. All in all, I would say that Heritage Healthcare offers a fantastic service and that they respect and respond to the individual needs of clients and their families.
22 May 2023
My help from Heritage Healthcare (Trafford & Cheshire) has enabled me to live independently the assistance of Heritage staff has been reliable and helpful.
14 May 2023
I can whole heartily recommend Heritage Healthcare (Trafford & Cheshire) for anyone who needs support for family members. When they visited my sister who required support for her husband, they were kind, supportive understanding and really personable. Offering not only caring advice for her husband but also emotional support for my sister. Amazing carers who go above and beyond.
04 May 2023
I can't remember how long I have been using Heritage Healthcare (Trafford & Cheshire) except it was before Covid. They have always been extremely kind, efficient and able to accommodate my needs. they have become friends going beyond "carers" I very much look forward to their visit. I have met a few of their team who speak highly of their superiors.
30 March 2023
We are new to needing a home care organisation and Heritage Healthcare have been easy to deal with and approachable. Our Mum seems to have been happy and comfortable with the care she receives. The carers are kind and respectful. We are all learning as we go and staff are responsive to our questions and requests.
07 March 2023
I thoroughly recommend the staff and management at Heritage Healthcare to anyone who needs extra care and support for their loved ones. I have just engaged them for the third time for my Mum who has dementia and needs extra company and care. They previously looked after my father-in-law and aunt. The needs of each individual have been quite different but the staff are so experienced, caring, thoughtful and adaptable. The staff are friendly and reliable and always go that little bit extra. The staff have made such a difference to the lives of not only the cared for but also my family as well. Currently Mum is getting out for walks, shopping and lunch and this has made such a difference to her. It really is such a great support. Thank you for being there for us.
22 February 2023
So relieved to receive help from Heritage Healthcare. My first experience ever and I shall recommend the excellent care which I am currently receiving.
22 February 2023
Excellent.
30 January 2023
The Heritage Healthcare team came in after my mother had a fall and needed home care support. The staff were just amazing, making sure she had everything she needed to make her convalescence as speedy and as comfortable as possible. I would thoroughly recommend Heritage Healthcare to anyone in need of a helping hand.
12 December 2022
Excellent service in all respects.
25 November 2022
I am happy with all my carers. They are capable, kind and friend. I always look forward to seeing them all. They are nearly always on time. I am treated with dignity.
20 January 2022
When my father died four years ago it left me solely responsible for the care of my disabled mother. As a single man with a full-time job this was extremely challenging. So much so that my sister took the decision to relocate from Canada to the UK in order to assist me with this responsibility. Mum is provided with statutory care by the local authority. This covers the absolute basics. At least once a year my sister returns to Canada to visit her family and friends there, often for several weeks at a time. This is when we have called on Heritage Healthcare to assist. The manager and her team are professional, courteous, and most importantly, reliable. The care packages they offer are very reasonably priced, also important where budgets are concerned. Mum has really enjoyed interacting with the Heritage carers, who provide a much more personal service than the statutory team. We will have no hesitation on calling upon Heritage in the future to assist with Mum's care needs.
Latest Reviews for Heritage Healthcare (Trafford & Cheshire)
30 September 2024
I can not speak more highly of the team at Heritage Care. From the initial telephone conversation,(not knowing where to begin), but being reassured and given genuine caring advice to then visiting and providing help and companionship to my husband, it made such a difference. Nothing is too much trouble and the standard of professionalism and empathy is outstanding. The staff are kind, professional and provide a marvellous service.
06 June 2024
Professional, compassionate, exceptional service and care provided in looking after our Mum for months prior to and during end of life. The manager and her team were the backbone and crucial support to our Mum remaining in her own home as she wished. Each and every person from Heritage gave time and care to Mum and us, that we had not witnessed anywhere else or been able to have access to. Without this care, Mum would not have been able to remain at home. She was treated with the utmost respect and dignity, attending to all her needs whilst giving Mum the conversation and company that she looked forward to having. She built a rapport with all the carers and was very fond of them, if we could name each one of you here, we would. Thank you will never be enough to show our eternal gratitude to you all, for each and every day care and to the manager for being there in her professional and caring capacity at the very end for Mum and us when we needed her. Thank you to each and every one of you.
05 June 2024
My husband has a neurological condition and I have employed Heritage Healthcare in Altrincham over the last year. They help with all his personal care, the staff have met with our physio to continue with his specific exercises. One of The best things I can say about Heritage Healthcare is that all the staff care about my husband which is quite rare in this industry. They have been willing to go above and beyond. I feel completely comfortable leaving him in their care, the staff are trustworthy warm and friendly.
28 May 2024
Helped us keep Mum at home for as long as we possibly could. The three carers showed outstanding care. Took time to know Mum and how best to help her feel safe and comfortable. And they alerted us if they were concerned. Thank you.
19 April 2024
My experience with Heritage has been excellent since beginning some six months ago. The caers are informally professional, and cheerful with an attention to detail that is reassuring to us and our family. Nothing is too much trouble.
13 November 2023
Just Amazing! I got married last week and it was a bit of a journey to arrange for my mum to be there at my wedding. After a few companies told us that our mother needed higher-level care, thinking the plan was impossible, the manager came to meet the family and straight away made us feel so at ease about the potential of Mum joining us for the day. This all felt too good to be true. We were very lucky to have this carer allocated to my mum for the day. The carer came to meet us the week before and was instantly loved by us all. She made the impossible possible. Mum was there all day and all night with the carer's A star care. She was such a great addition to our day in every way - even held my bouquet during the ceremony. This is all bearing in mind that my mum is totally immobile and has barely left the house in 7 years. Just incredible - thank you so much Heritage for everything.
30 October 2023
A very positive experience in every way.
31 August 2023
Heritage Healthcare have been taking excellent care of my mother for over a year now. The team of carers that look after Mum is kept small and consistent so that she can get to know them well and feel comfortable with them. This also means that the carers know my mum well too and if they go grocery shopping for her they know all her favorite things to buy. Communication from the management is very good and they are proactive in suggesting changes to the schedule or care provided based on how my mum is doing. They also do an excellent job of keeping track of Mum's appointments for her and adjusting the visit schedule as necessary to accommodate them. I am also impressed at the range of services that Heritage provide. Everything from shopping to day trips to housekeeping, checking that medications are being taken on schedule and much more. I do not live close by and therefore it is important for me to know that my mum is in good hands and being well looked after. Thank you Heritage.
26 June 2023
Heritage Healthcare (Trafford and Cheshire) provides a truly excellent level of care for my mother. The staff are professional, punctual and have a high level of knowledge about my mother's needs. Mum has dementia and her carers are unfailingly kind and respectful. Mum lives with us, and it is lovely to hear the laughter and chatting that goes on in her room when her carer is here. I have also found the management staff very pleasant and helpful. All in all, I would say that Heritage Healthcare offers a fantastic service and that they respect and respond to the individual needs of clients and their families.
22 May 2023
My help from Heritage Healthcare (Trafford & Cheshire) has enabled me to live independently the assistance of Heritage staff has been reliable and helpful.
14 May 2023
I can whole heartily recommend Heritage Healthcare (Trafford & Cheshire) for anyone who needs support for family members. When they visited my sister who required support for her husband, they were kind, supportive understanding and really personable. Offering not only caring advice for her husband but also emotional support for my sister. Amazing carers who go above and beyond.
04 May 2023
I can't remember how long I have been using Heritage Healthcare (Trafford & Cheshire) except it was before Covid. They have always been extremely kind, efficient and able to accommodate my needs. they have become friends going beyond "carers" I very much look forward to their visit. I have met a few of their team who speak highly of their superiors.
30 March 2023
We are new to needing a home care organisation and Heritage Healthcare have been easy to deal with and approachable. Our Mum seems to have been happy and comfortable with the care she receives. The carers are kind and respectful. We are all learning as we go and staff are responsive to our questions and requests.
07 March 2023
I thoroughly recommend the staff and management at Heritage Healthcare to anyone who needs extra care and support for their loved ones. I have just engaged them for the third time for my Mum who has dementia and needs extra company and care. They previously looked after my father-in-law and aunt. The needs of each individual have been quite different but the staff are so experienced, caring, thoughtful and adaptable. The staff are friendly and reliable and always go that little bit extra. The staff have made such a difference to the lives of not only the cared for but also my family as well. Currently Mum is getting out for walks, shopping and lunch and this has made such a difference to her. It really is such a great support. Thank you for being there for us.
22 February 2023
So relieved to receive help from Heritage Healthcare. My first experience ever and I shall recommend the excellent care which I am currently receiving.
22 February 2023
Excellent.
30 January 2023
The Heritage Healthcare team came in after my mother had a fall and needed home care support. The staff were just amazing, making sure she had everything she needed to make her convalescence as speedy and as comfortable as possible. I would thoroughly recommend Heritage Healthcare to anyone in need of a helping hand.
12 December 2022
Excellent service in all respects.
25 November 2022
I am happy with all my carers. They are capable, kind and friend. I always look forward to seeing them all. They are nearly always on time. I am treated with dignity.
20 January 2022
When my father died four years ago it left me solely responsible for the care of my disabled mother. As a single man with a full-time job this was extremely challenging. So much so that my sister took the decision to relocate from Canada to the UK in order to assist me with this responsibility. Mum is provided with statutory care by the local authority. This covers the absolute basics. At least once a year my sister returns to Canada to visit her family and friends there, often for several weeks at a time. This is when we have called on Heritage Healthcare to assist. The manager and her team are professional, courteous, and most importantly, reliable. The care packages they offer are very reasonably priced, also important where budgets are concerned. Mum has really enjoyed interacting with the Heritage carers, who provide a much more personal service than the statutory team. We will have no hesitation on calling upon Heritage in the future to assist with Mum's care needs.