Submit a Review for GoodOaks Homecare - Wimbledon and Kingston
Suite 623, Highlands House, 165 The Broadway, London, SW19 1NE
View Full Details of GoodOaks Homecare - Wimbledon and KingstonLatest Reviews for GoodOaks Homecare - Wimbledon and Kingston
12 April 2024
I was tasked by my siblings to seek out a good local care provider who could support my mother at home with daily tasks, 7 days per week. I came across GoodOaks Wimbledon who came across super friendly and informative but more importantly, went above and beyond my expectations. The carers not only manage the daily tasks but also manage my mother’s medication which undergoes regular changes. The management team and the carers cannot do enough for us and any requests are warmly received and quickly implemented. As a family, we are so grateful to the GoodOaks team and would have no hesitation in recommending them to anyone seeking help at home.
11 April 2024
Working with GoodOaks Wimbledon has been an absolute pleasure, I felt immediately looked after and assured from the first call through to the first visit. They have been providing live-in care support for my mother, and the carer has been wonderfully helpful and gone above and beyond any of our expectations. I would recommend, and suggest, GoodOaks Wimbledon to anyone looking for a home care provider.
27 March 2024
My mother-in-law received personal care from GoodOaks during January and February 2024. We found the care provided to be excellent. My mother-in-law had broken her hip and needed to be assessed while in rehabilitation. The assessment was timely and thorough and accurately predicted her needs. The carers were caring, kind, professional and reliable at all times, The communication between the carers, GoodOaks management and my husband and myself was excellent. We were kept up to date of any new developments in a timely fashion. Impressively when new health issues arose the carers took the initiative including contacting the GP and district nurse when needed. When we needed more care this was provided very quickly. I would have no hesitation in recommending GoodOaks. The high level of care delivered by the carers reflects excellent training and management.
26 January 2024
My husband has received personal care from GoodOaks for three months now. We see a small team of four or five carers who between them cover the various duties twice a day. They are all well-trained and professional. They treat my husband with respect and communicate with him in a friendly and warm manner. I find them very helpful. We have had dealings with carers before and we have found that the GoodOaks carers have been the best. We put it down to good training and efficient communication between the staff and management.
07 December 2023
My wife has been receiving personal care from Goodoaks for the past nine months. The support during this time has been totally reliable and of a very high standard. The support required was agreed upon and carefully documented initially and reviewed throughout the time as needs changed. The carers have all worked with competence, understanding, respect and good humour. My wife has benefitted significantly from their personal care and other support. Communication with the management has been excellent; they have kept in close touch and I have always been able to contact them when necessary. The company policy regarding training and monitoring of the carers is effective. Communication between carers through notes recorded at each visit is good and has ensured well-informed continuity of care. Carers always arrive fully briefed on current issues or progress. Overall our experience with Goodoaks has been very positive.
06 December 2023
GoodOaks Homecare started providing waking night care for my elderly mother in September 2023; since then they have continued to do so, and will for the foreseeable future. From the outset they were friendly, informative, accessible, responsive, knowledgeable about my mother's condition, and gave me some very helpful advice. Setting up the service and making arrangements for payment was also much more straightforward than many other care services I have used. Their carers have proved efficient, reliable, have liaised well with the day carers, and above all they are kind and reassuring to my mother. I also appreciate the fact that I can have regular updates and reviews from the managers. Being responsible for an elderly relative brings all sorts of stresses. By providing such an excellent service, GoodOaks is helping not only my mother, but her live-in carer, myself, and the rest of the family.
31 August 2023
On discharge from hospital, I was told by Social Services that I had to provide my own care package and that they would not help me in this project even though I had no previous experience. I looked online for providers and GoodOaks with their pricing and sensible time slots, seemed worth further investigation. From the outset they were extremely helpful and flexible. With their guidance I was able to set up a programme of visits that met our needs and it could be changed as my health improved. The staff are knowledgeable, punctual, friendly and willing to assist in any way that they could. This also helped ease the stress that my wife was under following my long illness. I highly recommend GoodOaks.
24 April 2023
The team at GoodOaks have been helping my dad on a daily basis for the last few months and the support from the care team has been incredible throughout, I would highly recommend GoodOaks Homecare - Wimbledon and Kingston!
13 April 2023
GoodOaks care team have been looking after my mum for a few weeks now, and we’re very happy with the care team they’re providing. My mum seems happier, and GoodOaks always keeps me up to date with any incidents that may happen. Whenever I’ve asked them to do a little bit extra, they always accommodate me and never say no. I wouldn’t hesitate to recommend GoodOaks to anyone.
30 March 2023
From the very beginning, the team were incredibly helpful, helping us to navigate this difficult situation which is completely new to us. They made us feel at ease and provided us with lots of guidance from the beginning. We are really pleased with the carer provided, who gets on well with and listens to the needs of my dad, offering a regular friendly face, as well as someone we trust to handle his growing requirements. When there were aspects of the programme that needed to be fine-tuned, these happened quickly and we've welcomed the personal touch that the team have offered, which ensures we know they are there every step of the way with us.
09 March 2023
An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will definitely be taking them on again.
26 December 2022
The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.
19 December 2022
Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.
22 November 2022
The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly, efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.
20 September 2022
My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems. GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!
17 June 2022
My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!
31 March 2022
The owner, manager and the team went out of their way to accommodate our circumstances. They were able to get a carer going in to see Dad in really good order which alone was impressive. Their team was able to provide my dad with supplemental care and physical and unquantifiable but absolutely game-changing social stimulation and TLC. Even the hospital team that they were coordinating with on Dad's care was really just so grateful and impressed with their attentiveness and contribution to his care. I was so impressed personally with their communicativeness, which meant so much because it really kept us up to date with how Dad was doing and gave us peace of mind. I honestly couldn't have asked for more, and in all honesty, they did more than was asked of them. I would absolutely recommend them and would use them again if the need arises.
28 March 2022
I am extremely happy with the care and service given by Good Oaks to my mother. We have been using them for the last three months and they have been very friendly, caring and professional. The carers come in the morning and they are on time and nothing is too much effort for them. They spend time talking to Mum and making her feel safe and comfortable. I thought Mum would struggle with strangers coming to the house but she has really taken to the carers and looks forward to them coming every morning. The team at Good Oaks really do put the client first and are very helpful if changes are needed. I have no hesitation in recommending Good Oaks.
24 March 2022
The team at Goodoaks are very flexible and responsive and tailor their services to the specific needs of the client. They are thoughtful and confidential. Also, they communicate effectively if there are any changes to personnel or dates.
24 March 2022
We are very pleased with Good Oaks. The carers are great and the service is very flexible to your needs. We have carers twice a day and three times a day if we are away. They are very good carers and work to a very high standard. They chat with my mum and she looks forward to them coming in. They are always on time and call if they are running more than 10 minutes late on a very odd occasion. We highly recommend Good Oaks Home Care.
Latest Reviews for GoodOaks Homecare - Wimbledon and Kingston
12 April 2024
I was tasked by my siblings to seek out a good local care provider who could support my mother at home with daily tasks, 7 days per week. I came across GoodOaks Wimbledon who came across super friendly and informative but more importantly, went above and beyond my expectations. The carers not only manage the daily tasks but also manage my mother’s medication which undergoes regular changes. The management team and the carers cannot do enough for us and any requests are warmly received and quickly implemented. As a family, we are so grateful to the GoodOaks team and would have no hesitation in recommending them to anyone seeking help at home.
11 April 2024
Working with GoodOaks Wimbledon has been an absolute pleasure, I felt immediately looked after and assured from the first call through to the first visit. They have been providing live-in care support for my mother, and the carer has been wonderfully helpful and gone above and beyond any of our expectations. I would recommend, and suggest, GoodOaks Wimbledon to anyone looking for a home care provider.
27 March 2024
My mother-in-law received personal care from GoodOaks during January and February 2024. We found the care provided to be excellent. My mother-in-law had broken her hip and needed to be assessed while in rehabilitation. The assessment was timely and thorough and accurately predicted her needs. The carers were caring, kind, professional and reliable at all times, The communication between the carers, GoodOaks management and my husband and myself was excellent. We were kept up to date of any new developments in a timely fashion. Impressively when new health issues arose the carers took the initiative including contacting the GP and district nurse when needed. When we needed more care this was provided very quickly. I would have no hesitation in recommending GoodOaks. The high level of care delivered by the carers reflects excellent training and management.
26 January 2024
My husband has received personal care from GoodOaks for three months now. We see a small team of four or five carers who between them cover the various duties twice a day. They are all well-trained and professional. They treat my husband with respect and communicate with him in a friendly and warm manner. I find them very helpful. We have had dealings with carers before and we have found that the GoodOaks carers have been the best. We put it down to good training and efficient communication between the staff and management.
07 December 2023
My wife has been receiving personal care from Goodoaks for the past nine months. The support during this time has been totally reliable and of a very high standard. The support required was agreed upon and carefully documented initially and reviewed throughout the time as needs changed. The carers have all worked with competence, understanding, respect and good humour. My wife has benefitted significantly from their personal care and other support. Communication with the management has been excellent; they have kept in close touch and I have always been able to contact them when necessary. The company policy regarding training and monitoring of the carers is effective. Communication between carers through notes recorded at each visit is good and has ensured well-informed continuity of care. Carers always arrive fully briefed on current issues or progress. Overall our experience with Goodoaks has been very positive.
06 December 2023
GoodOaks Homecare started providing waking night care for my elderly mother in September 2023; since then they have continued to do so, and will for the foreseeable future. From the outset they were friendly, informative, accessible, responsive, knowledgeable about my mother's condition, and gave me some very helpful advice. Setting up the service and making arrangements for payment was also much more straightforward than many other care services I have used. Their carers have proved efficient, reliable, have liaised well with the day carers, and above all they are kind and reassuring to my mother. I also appreciate the fact that I can have regular updates and reviews from the managers. Being responsible for an elderly relative brings all sorts of stresses. By providing such an excellent service, GoodOaks is helping not only my mother, but her live-in carer, myself, and the rest of the family.
31 August 2023
On discharge from hospital, I was told by Social Services that I had to provide my own care package and that they would not help me in this project even though I had no previous experience. I looked online for providers and GoodOaks with their pricing and sensible time slots, seemed worth further investigation. From the outset they were extremely helpful and flexible. With their guidance I was able to set up a programme of visits that met our needs and it could be changed as my health improved. The staff are knowledgeable, punctual, friendly and willing to assist in any way that they could. This also helped ease the stress that my wife was under following my long illness. I highly recommend GoodOaks.
24 April 2023
The team at GoodOaks have been helping my dad on a daily basis for the last few months and the support from the care team has been incredible throughout, I would highly recommend GoodOaks Homecare - Wimbledon and Kingston!
13 April 2023
GoodOaks care team have been looking after my mum for a few weeks now, and we’re very happy with the care team they’re providing. My mum seems happier, and GoodOaks always keeps me up to date with any incidents that may happen. Whenever I’ve asked them to do a little bit extra, they always accommodate me and never say no. I wouldn’t hesitate to recommend GoodOaks to anyone.
30 March 2023
From the very beginning, the team were incredibly helpful, helping us to navigate this difficult situation which is completely new to us. They made us feel at ease and provided us with lots of guidance from the beginning. We are really pleased with the carer provided, who gets on well with and listens to the needs of my dad, offering a regular friendly face, as well as someone we trust to handle his growing requirements. When there were aspects of the programme that needed to be fine-tuned, these happened quickly and we've welcomed the personal touch that the team have offered, which ensures we know they are there every step of the way with us.
09 March 2023
An excellent experience, from the initial liaison with the manager (who couldn't have been more empathetic, particularly in the way she communicated with our dad), to the outstanding quality of our respite carer. The training at GoodOaks is clearly to a very high standard, and given the chance, we will definitely be taking them on again.
26 December 2022
The carer you have found for my mother is wonderful. She carries out the core caring role very professionally, but also is nice person, gets along well with my mother and has a good sense of humour.
19 December 2022
Our overall experience has been very good indeed. The carers we have had have been excellent timekeepers (we have been kept informed by text message on the odd occasion buses have been irregular). The shower experience has been good for my husband and he has adapted to it well. The carers have been solicitous towards my husband and have both taken pains to engage him in conversation. Medication given through my husband's PEG has been administered carefully and correctly.
22 November 2022
The live-in carer provided for our mother was kind, knowledgeable, unflappable, patient and practical. Our mother was sorry to say goodbye to her when she moved into a nursing home and insisted on having a photo taken of the two of them together as a memento! The GoodOaks management team were friendly, efficient, informative, quick to deal with our queries and very helpful. We were very happy with the service we received at what was a difficult time for the family.
20 September 2022
My wife received excellent home care from GoodOaks Home Care - Wimbledon for about five weeks. The carers were cheerful, prompt and provided a high level of care. The management was good with almost everything proceeding as agreed and clear communications to rapidly sort out any very slight problems. GoodOaks Wimbledon was about average price. My wife and I would recommend this company and definitely use them again if required. Thanks all at GoodOaks!
17 June 2022
My totally independent 96-year-old father had a mishap and hurt his back. It was so painful that, initially, he needed help getting in and out of bed or a chair, turning in bed etc. This meant 24-hour care. After 6 days, I was exhausted. The timescales of most care agencies meant we would get him into residential respite care before they could get a carer in place. Not so for GoodOaks Wimbledon & Kingston! A leaflet came in the door on Saturday afternoon. I rang on the off chance someone might be in the office. I didn't leave a voicemail. Within a couple of minutes, someone had called me back. They said they would phone on Monday which they did. They came to do the assessment on Tuesday and had already lined up a carer for Wednesday night. Their carer was super flexible and did a couple of nights then switched to days, after appropriate rest, when another night carer was in place. The carers were lovely, even doing the laundry and making up their bed before leaving. Thank you GoodOaks!
31 March 2022
The owner, manager and the team went out of their way to accommodate our circumstances. They were able to get a carer going in to see Dad in really good order which alone was impressive. Their team was able to provide my dad with supplemental care and physical and unquantifiable but absolutely game-changing social stimulation and TLC. Even the hospital team that they were coordinating with on Dad's care was really just so grateful and impressed with their attentiveness and contribution to his care. I was so impressed personally with their communicativeness, which meant so much because it really kept us up to date with how Dad was doing and gave us peace of mind. I honestly couldn't have asked for more, and in all honesty, they did more than was asked of them. I would absolutely recommend them and would use them again if the need arises.
28 March 2022
I am extremely happy with the care and service given by Good Oaks to my mother. We have been using them for the last three months and they have been very friendly, caring and professional. The carers come in the morning and they are on time and nothing is too much effort for them. They spend time talking to Mum and making her feel safe and comfortable. I thought Mum would struggle with strangers coming to the house but she has really taken to the carers and looks forward to them coming every morning. The team at Good Oaks really do put the client first and are very helpful if changes are needed. I have no hesitation in recommending Good Oaks.
24 March 2022
The team at Goodoaks are very flexible and responsive and tailor their services to the specific needs of the client. They are thoughtful and confidential. Also, they communicate effectively if there are any changes to personnel or dates.
24 March 2022
We are very pleased with Good Oaks. The carers are great and the service is very flexible to your needs. We have carers twice a day and three times a day if we are away. They are very good carers and work to a very high standard. They chat with my mum and she looks forward to them coming in. They are always on time and call if they are running more than 10 minutes late on a very odd occasion. We highly recommend Good Oaks Home Care.