Submit a Review for You & I Care - Surrey
Dorset House, Regent Park,, Kingston Road, Leatherhead, KT22 7PL
View Full Details of You & I Care - SurreyLatest Reviews for You & I Care - Surrey
24 October 2024
My father lived with me for the last years of his life. I was his main carer. The last six months were extremely difficult for my partner and myself. You and I Care were NHS assigned as his palliative carers. They were brilliant. I could see first hand how the carers operated and looked after him until the end. Thank you, we are sincerely grateful.
27 August 2024
I'm filling this out on behalf of my mother. After a few initial concerns regarding discharge from hospital, windows and doors, these have all been dealt with promptly and I'm happy with my mum's care. Personal hygiene - excellent, carers - excellent. Her flat is kept very clean. Her needs are being fully met by professional carers. I have met four carers that visit my mum and she is treated very well.
15 May 2024
We have been serviced by (2 + 1 + 1 + 2) carer visits a day by a select group of their carers and we, especially my wife, who has advanced Parkinson's disease (stiff type!) have received excellent care and attention with expert use of the essential equipment supplied by the OT dept of our local council. All concerned show great empathy to us both with all the problems we encountered entering these debilitating, and somewhat daunting, problems in the 'dusk' of our lives. With their help, we should be able to remain happily at home for as long as possible. So we would have no qualms about recommending their services to anyone looking for this type of comprehensive care with advice and backup.
16 October 2023
Staff very friendly, punctual when arriving for calls, will ring if running late, always pleasant and treat my partner with dignity and respect and are always polite to me. Could not recommend this company highly enough. Staff a credit to the company.
02 October 2023
I came out of hospital after five and a half months feeling down. Thanks to the bubbly, real and caring staff, full of fun and laughter, they have made life worth living again. Keep up the laughter, smiles and fun. More friends than carers. Long may it continue. Made an eighty year old man very happy, look forward to every visit. Thank you. No names, you lovely girls know who you are. Thank you again for your friendship.
07 August 2023
I knew right from the start, when my prospective carer did her initial assessment, that things were going to go well. Her attention to detail was phenomenal and was done with such care and appreciation of my dignity. The care plan that was agreed to has been given and even surpassed.
03 July 2023
I am extremely privileged to have your agency look after me.
14 March 2023
Three staff are trained to a very high standard. Ability to use their initiative and promote independence. One staff member is great at care with less ability to use her initiative but is very supportive in the delivery of service. One of the care assistants should be a trainer as her standards are very high. The agency is not open to compromise regarding contractual hours but is professional at all times. I would recommend the service with the proviso to check policy re the change of hours and notice required, but the actual care standard is 10/10 Thank you.
27 October 2022
The carer is always on time, she does her work with expertise and a smile on her face. I have never had a carer before, but she is excellent. However, it is difficult to judge if and where service could improve.
Latest Reviews for You & I Care - Surrey
24 October 2024
My father lived with me for the last years of his life. I was his main carer. The last six months were extremely difficult for my partner and myself. You and I Care were NHS assigned as his palliative carers. They were brilliant. I could see first hand how the carers operated and looked after him until the end. Thank you, we are sincerely grateful.
27 August 2024
I'm filling this out on behalf of my mother. After a few initial concerns regarding discharge from hospital, windows and doors, these have all been dealt with promptly and I'm happy with my mum's care. Personal hygiene - excellent, carers - excellent. Her flat is kept very clean. Her needs are being fully met by professional carers. I have met four carers that visit my mum and she is treated very well.
15 May 2024
We have been serviced by (2 + 1 + 1 + 2) carer visits a day by a select group of their carers and we, especially my wife, who has advanced Parkinson's disease (stiff type!) have received excellent care and attention with expert use of the essential equipment supplied by the OT dept of our local council. All concerned show great empathy to us both with all the problems we encountered entering these debilitating, and somewhat daunting, problems in the 'dusk' of our lives. With their help, we should be able to remain happily at home for as long as possible. So we would have no qualms about recommending their services to anyone looking for this type of comprehensive care with advice and backup.
16 October 2023
Staff very friendly, punctual when arriving for calls, will ring if running late, always pleasant and treat my partner with dignity and respect and are always polite to me. Could not recommend this company highly enough. Staff a credit to the company.
02 October 2023
I came out of hospital after five and a half months feeling down. Thanks to the bubbly, real and caring staff, full of fun and laughter, they have made life worth living again. Keep up the laughter, smiles and fun. More friends than carers. Long may it continue. Made an eighty year old man very happy, look forward to every visit. Thank you. No names, you lovely girls know who you are. Thank you again for your friendship.
07 August 2023
I knew right from the start, when my prospective carer did her initial assessment, that things were going to go well. Her attention to detail was phenomenal and was done with such care and appreciation of my dignity. The care plan that was agreed to has been given and even surpassed.
03 July 2023
I am extremely privileged to have your agency look after me.
14 March 2023
Three staff are trained to a very high standard. Ability to use their initiative and promote independence. One staff member is great at care with less ability to use her initiative but is very supportive in the delivery of service. One of the care assistants should be a trainer as her standards are very high. The agency is not open to compromise regarding contractual hours but is professional at all times. I would recommend the service with the proviso to check policy re the change of hours and notice required, but the actual care standard is 10/10 Thank you.
27 October 2022
The carer is always on time, she does her work with expertise and a smile on her face. I have never had a carer before, but she is excellent. However, it is difficult to judge if and where service could improve.