Submit a Review for Genesees Care
24 Wedgwood Road, Bicester, OX26 4UL
View Full Details of Genesees CareLatest Reviews for Genesees Care
11 April 2025
Genesees have done a brilliant job looking after my Dad. He declined to have carers for a long time and furiously turned them away. However, Genesees have worked hard to establish a good relationship with him and help my dad to know that he still has control over his situation. Recently, my dad was very unwell, and the fantastic care manager was very responsive to quickly review him and put in more frequent care calls as soon as possible. Carers are friendly, polite, and professional. Well done Genesees
03 April 2025
The care we received was always good, and any issues were addressed quickly. Very easy to talk to senior management and team do care about their clients. No visit was ever missed and if for any reason they may be delayed they would let their client know, I am happy to recommend to family and friends.
03 April 2025
So happy to have the lovely carer from Genesees caring for my mother. The extra efforts are really appreciated and Mum looks forward to the visits. Very professional and efficient but also so kind and thoughtful. Would not hesitate to recommend.
27 March 2025
Carers are reliable in attendance. Helpful with jobs when required. Polite and tidily dressed. Treat patients with respect.
27 March 2025
All the carers are very nice and kind some are more helpful that others. Some will stay the full 20 minutes others are in and out in 5 minutes. The main problem I have is the language barrier. Some of them speak almost no English, although they are very nice, I am unable to communicate with them.
01 October 2024
Since we started using Genesees they have been excellent. More than one member of our family is registered disabled with needs slightly different for each but nothing is too much trouble. Genesees are flexible and caring and treat it as assisting us instead of 'doing things for us'. They are easy to communicate with and deal with in general. I have no problem in recommending them as they have been a great support to us throughout. Most importantly the staff are genuine and understanding.
10 April 2024
My dear neighbour was cared for by the carers of Genesees Care. The team were amazing, treating her with kindness and respecting her dignity. Nothing was too much trouble - she looked forward to their visits and friendly chats. They really did improve her life in so many ways. I would definitely recommend them to any family who needs help with their loved ones.
20 February 2024
I am looked after absolutely excellently. The carers could not be more helpful in every way.
14 February 2024
I can’t express enough how amazing all the team at Genesees are - they go above and beyond with their care. They were our grandmother's carers, and she adored them, as did we as a family. They made her life better with their positive, friendly and caring personalities. They were there at the end of the phone right up until our grandmother sadly passed away. I would recommend them to any family looking for help with their loved ones; they really are angels.
26 January 2024
Genesees Care originally started coming in for half an hour a day funded by the NHS to treat my nanny's skin condition on her legs. Having carers coming into her home was never going to be easy but very quickly Nan grew a great relationship with the carer who initially started the visits and then the two other carers. Unfortunately in time Nan's health started to deteriorate and she was having regular falls, we as a family decided to fund ourselves more care with these lovely people. Genesis Care started then doing visits three times a day. Nan loved them coming in, first thing in the morning to get her up, give her medication and make her breakfast, then lunchtime to do her lunch and then back again early even for dinner and bedtime routine. For us as a family to have someone going in to care for Nan who she liked and felt comfortable with was a huge relief. We cannot thank the team enough for everything they have done! We would highly recommend them to anyone looking for home care.
27 December 2023
The team of carers for my neighbour are very kind, caring and professional.
29 October 2023
The carers that look after my wife have been brilliant. They are kind and careful at all times. They care about her dignity and are always very respectful when they are looking after her. They are always on time and seem very happy to be here, this makes a huge difference to us. The night time care is also brilliant, we cannot fault it all. The carers take time to listen to my wife and look after her needs.
12 October 2023
Genesees have proved excellent in all respects. The carers have been capable, understanding, efficient and hard-working and have built good empathy with my mother. They have handled a couple of crises with calm action and compassion. Genesees have been very flexible in matching their service to the evolving needs of my mother, increasing and reducing cover as required and offering excellent advice on the level of cover needed (including where this was a reduction). I would thoroughly recommend Genesees.
11 October 2023
The management and staff are very friendly, caring, compassionate and very dignified. They are so supportive when we are having a bad day. If I need them to stay with my husband they are always reliable and able. We feel as though they are part of our family. They always make sure that they talk to him about things that he likes, they treat him as a person, not an object. Which is very important for him as he is disabled. The communication is first class.
14 August 2023
The management are always available and keep good communications. All the staff are extremely diligent and thorough with their duties, and keep cheerful and patient with my Mother when she is having a bad day.
14 August 2023
The carers are all lovely, kind, friendly and cheerful, they are carers who care. Always happy to help in whatever way needed, nothing is too much trouble. Always on time, and I’m never felt rushed like with some agencies I have been with.
09 August 2023
My father is extremely pleased with the service provided. Everyone is always kind and thoughtful and always willing to sit and listen to him and help him in any way they can. He cannot say enough nice things about everyone that comes to care for him.
Latest Reviews for Genesees Care
11 April 2025
Genesees have done a brilliant job looking after my Dad. He declined to have carers for a long time and furiously turned them away. However, Genesees have worked hard to establish a good relationship with him and help my dad to know that he still has control over his situation. Recently, my dad was very unwell, and the fantastic care manager was very responsive to quickly review him and put in more frequent care calls as soon as possible. Carers are friendly, polite, and professional. Well done Genesees
03 April 2025
The care we received was always good, and any issues were addressed quickly. Very easy to talk to senior management and team do care about their clients. No visit was ever missed and if for any reason they may be delayed they would let their client know, I am happy to recommend to family and friends.
03 April 2025
So happy to have the lovely carer from Genesees caring for my mother. The extra efforts are really appreciated and Mum looks forward to the visits. Very professional and efficient but also so kind and thoughtful. Would not hesitate to recommend.
27 March 2025
Carers are reliable in attendance. Helpful with jobs when required. Polite and tidily dressed. Treat patients with respect.
27 March 2025
All the carers are very nice and kind some are more helpful that others. Some will stay the full 20 minutes others are in and out in 5 minutes. The main problem I have is the language barrier. Some of them speak almost no English, although they are very nice, I am unable to communicate with them.
01 October 2024
Since we started using Genesees they have been excellent. More than one member of our family is registered disabled with needs slightly different for each but nothing is too much trouble. Genesees are flexible and caring and treat it as assisting us instead of 'doing things for us'. They are easy to communicate with and deal with in general. I have no problem in recommending them as they have been a great support to us throughout. Most importantly the staff are genuine and understanding.
10 April 2024
My dear neighbour was cared for by the carers of Genesees Care. The team were amazing, treating her with kindness and respecting her dignity. Nothing was too much trouble - she looked forward to their visits and friendly chats. They really did improve her life in so many ways. I would definitely recommend them to any family who needs help with their loved ones.
20 February 2024
I am looked after absolutely excellently. The carers could not be more helpful in every way.
14 February 2024
I can’t express enough how amazing all the team at Genesees are - they go above and beyond with their care. They were our grandmother's carers, and she adored them, as did we as a family. They made her life better with their positive, friendly and caring personalities. They were there at the end of the phone right up until our grandmother sadly passed away. I would recommend them to any family looking for help with their loved ones; they really are angels.
26 January 2024
Genesees Care originally started coming in for half an hour a day funded by the NHS to treat my nanny's skin condition on her legs. Having carers coming into her home was never going to be easy but very quickly Nan grew a great relationship with the carer who initially started the visits and then the two other carers. Unfortunately in time Nan's health started to deteriorate and she was having regular falls, we as a family decided to fund ourselves more care with these lovely people. Genesis Care started then doing visits three times a day. Nan loved them coming in, first thing in the morning to get her up, give her medication and make her breakfast, then lunchtime to do her lunch and then back again early even for dinner and bedtime routine. For us as a family to have someone going in to care for Nan who she liked and felt comfortable with was a huge relief. We cannot thank the team enough for everything they have done! We would highly recommend them to anyone looking for home care.
27 December 2023
The team of carers for my neighbour are very kind, caring and professional.
29 October 2023
The carers that look after my wife have been brilliant. They are kind and careful at all times. They care about her dignity and are always very respectful when they are looking after her. They are always on time and seem very happy to be here, this makes a huge difference to us. The night time care is also brilliant, we cannot fault it all. The carers take time to listen to my wife and look after her needs.
12 October 2023
Genesees have proved excellent in all respects. The carers have been capable, understanding, efficient and hard-working and have built good empathy with my mother. They have handled a couple of crises with calm action and compassion. Genesees have been very flexible in matching their service to the evolving needs of my mother, increasing and reducing cover as required and offering excellent advice on the level of cover needed (including where this was a reduction). I would thoroughly recommend Genesees.
11 October 2023
The management and staff are very friendly, caring, compassionate and very dignified. They are so supportive when we are having a bad day. If I need them to stay with my husband they are always reliable and able. We feel as though they are part of our family. They always make sure that they talk to him about things that he likes, they treat him as a person, not an object. Which is very important for him as he is disabled. The communication is first class.
14 August 2023
The management are always available and keep good communications. All the staff are extremely diligent and thorough with their duties, and keep cheerful and patient with my Mother when she is having a bad day.
14 August 2023
The carers are all lovely, kind, friendly and cheerful, they are carers who care. Always happy to help in whatever way needed, nothing is too much trouble. Always on time, and I’m never felt rushed like with some agencies I have been with.
09 August 2023
My father is extremely pleased with the service provided. Everyone is always kind and thoughtful and always willing to sit and listen to him and help him in any way they can. He cannot say enough nice things about everyone that comes to care for him.