Submit a Review for Home Instead (Crowborough, Tenterden & Rye)
22 Basepoint Business Centre, Pine Grove, Crowborough, TN6 1DH
View Full Details of Home Instead (Crowborough, Tenterden & Rye)Latest Reviews for Home Instead (Crowborough, Tenterden & Rye)
02 April 2025
The staff of Home Instead provided all the reassurance I needed that my parents were going to be looked after well. They were thoughtful and professional, and, I think, went the extra mile to make sure that this very elderly couple retained their dignity and self respect. They provided friendship and company as well as making sure that my parents were well fed, clean and comfortable. These were not easy times, but staff were cheerful and compassionate, and improved my parents' quality of life greatly. I was only sorry that my parents' health and care needs became more than could be provided for at home.
23 December 2024
My mother has been using Home Instead for 6 months and there has been big improvement on her quality of life and mental well being. Mum has visits 6 days a week and is well supported. It has made her less isolated, enabling her to go for short walks which she was nervous to do before. She has help with housework and just having some company each day when our family are working gives great peace of mind.
11 November 2024
The Home Instead carers who look after my elderly mother are not only well-trained and professional but kind, thoughtful and practical. It is a relief to now be having more hours from this agency as we have the reassurance of reliability of visits and consistency of care, which is really important. I value knowing exactly who is going in and when and that I would be contacted if any concerns about my mother. Communications seem efficient and it is good to know that my mother's care plan is carefully updated when necessary. Thank you Home Instead, especially for the extra emergency support this summer.
01 November 2024
Very happy with all the staff attending to my mum they are all patient and caring. They help to make her day focused and achieve her being able to get some routine in her day. Thank you to the staff much appreciated.
07 October 2024
We are delighted that Home Instead care for our mother. They looked after Dad superbly until his death last year; this allowed him to die at home which is what he wanted. Mum wants to continue living at home and that is possible with Home Instead's input. I particularly like the fact that Home Instead prioritises trusted relationships and they do not accept visits of less than 1 hour. Communication is excellent and Mum always knows who she's going to get and when. Thank you so much to all the staff.
07 October 2024
Care staff, overall, have been pleasant and helpful and willing to do anything requested. Cooking skills vary in experience but all carers have agreed to carry out requests as well as possible. I appreciate the way the agency provided extra support when I was suddenly taken ill with Covid and complications. Communication at the agency, with staff and myself not always the best with occasional changes but matters now are much improved and seem satisfactory.
01 October 2024
What an excellent organisation. We have been very grateful for their service. A friendly and efficient service at all times during their welcome visits.
Latest Reviews for Home Instead (Crowborough, Tenterden & Rye)
02 April 2025
The staff of Home Instead provided all the reassurance I needed that my parents were going to be looked after well. They were thoughtful and professional, and, I think, went the extra mile to make sure that this very elderly couple retained their dignity and self respect. They provided friendship and company as well as making sure that my parents were well fed, clean and comfortable. These were not easy times, but staff were cheerful and compassionate, and improved my parents' quality of life greatly. I was only sorry that my parents' health and care needs became more than could be provided for at home.
23 December 2024
My mother has been using Home Instead for 6 months and there has been big improvement on her quality of life and mental well being. Mum has visits 6 days a week and is well supported. It has made her less isolated, enabling her to go for short walks which she was nervous to do before. She has help with housework and just having some company each day when our family are working gives great peace of mind.
11 November 2024
The Home Instead carers who look after my elderly mother are not only well-trained and professional but kind, thoughtful and practical. It is a relief to now be having more hours from this agency as we have the reassurance of reliability of visits and consistency of care, which is really important. I value knowing exactly who is going in and when and that I would be contacted if any concerns about my mother. Communications seem efficient and it is good to know that my mother's care plan is carefully updated when necessary. Thank you Home Instead, especially for the extra emergency support this summer.
01 November 2024
Very happy with all the staff attending to my mum they are all patient and caring. They help to make her day focused and achieve her being able to get some routine in her day. Thank you to the staff much appreciated.
07 October 2024
We are delighted that Home Instead care for our mother. They looked after Dad superbly until his death last year; this allowed him to die at home which is what he wanted. Mum wants to continue living at home and that is possible with Home Instead's input. I particularly like the fact that Home Instead prioritises trusted relationships and they do not accept visits of less than 1 hour. Communication is excellent and Mum always knows who she's going to get and when. Thank you so much to all the staff.
07 October 2024
Care staff, overall, have been pleasant and helpful and willing to do anything requested. Cooking skills vary in experience but all carers have agreed to carry out requests as well as possible. I appreciate the way the agency provided extra support when I was suddenly taken ill with Covid and complications. Communication at the agency, with staff and myself not always the best with occasional changes but matters now are much improved and seem satisfactory.
01 October 2024
What an excellent organisation. We have been very grateful for their service. A friendly and efficient service at all times during their welcome visits.