Submit a Review for Minster Home Care
2 Chessingham Court, York, YO30 4WQ
View Full Details of Minster Home CareLatest Reviews for Minster Home Care
22 August 2024
We cannot fault any of my daughter's carers. They are so good with her, always talking or singing to her, always laughing with her. She is very happy with all of her carers, not like her last care company. The carers are always very clean and smart. We cannot fault any of her carers only praise them and respect them.
27 June 2024
I would recommend Minster Home Care to anyone looking for care! All the carers are professional and polite and treat my family and property with respect. The management team work closely with me to make any changes I need and are flexible. They support me with personal care and domestic and shopping visits. But we also go shopping and swimming together on our social visits which I really enjoy!
15 May 2024
The service provided by Minster for my mother has been exemplary. All the staff have been friendly, kind and diligent. I feel my mother is safe and well cared for. I have regular contact from staff with updates on my mother's care including suggestions on what would best serve her needs. I would have no hesitation in recommending their services.
30 April 2024
Very happy indeed with Minster Home Care; they worked hard to find the right fit of carer(s) for our situation and have been helpful and kind every step of the way. The carers themselves are fantastic and there is nothing more important than getting care that truly means ‘care.’
03 April 2024
My mum has just started using Minster Home Care and we have been so impressed with the level of care she has received so far. I’ve had to tweak a few things regarding times and tasks but nothing has been too much trouble when I have requested this. We weren’t sure how Mum was going to receive care after being looked after by my late father for so long however she has adjusted so well and has enjoyed the company. For us as her family, it’s a huge relief. Keep up the good work it’s so reassuring for us all!
07 February 2024
I have found Minster Home Care to be really helpful and responsive. I have been happy with every carer they have sent. As in life, you get on better with some than others! When I have had to ask to change a visit time, they have been very accommodating. I feel they really do care about me and will do their very best to meet my needs. I could not have coped without them. Thank you all very much.
06 February 2024
We have recently moved into the area with my mum who needs care, we chose this care company before we moved. The manager from the company came to our house to meet with us and met with my mum and my family. She has gone above and beyond to help in any way she could since moving into our new home. She has been brilliant and the staff who have come so far to care for my mum have been outstanding and so caring towards my mum, always professional I am so glad we picked this company.
01 February 2024
Minster have been a pleasure to have helping my dad. They are always very prompt, reliable, polite and very caring. It certainly has helped us as a family to cope with a difficult situation. It’s very reassuring to know someone will arrive each day and cheerfully help with lots of different household tasks. Thank you for your valuable help.
29 January 2024
So happy we have found Minster Home Care, we know your client is very happy and looks forward to your visits, all the care team are incredibly kind and patient and arrive at the times stated on the daily plan which helps enormously with her routine, maintains her independence and allows her to stay in the comfort of her home, which is incredibly important for her well being. All of this would not be possible without the office team who do an amazing job of setting up this service, planning and coordinating every day and it is so helpful for me to know I always have a direct point of contact, I always feel it is so much more than a job to everyone and that they really do genuinely care. Thank you so much.
22 January 2024
Over all my care has been good, I have a slight problem in that I am a bit deaf and have difficulty understanding some of the new carers but hopefully will learn to cope with different accents. The other problem I have is with how long it takes them to write lengthy reports every day, to the extent that they no longer complete the tasks formerly completed within the hour. Apart from these two niggles I am very happy with the standard offered.
18 January 2024
This review covers the last 12 months. The quality of the service provided depends very much on the carer involved at each visit. Some are compassionate and others are simply task-driven. Communication between management and staff, and staff to staff is poor to average. I have spoken to carers who do not know why we have asked them to do something when we have discussed this with management and they undertook to brief carers. If we raise a concern, management always appears to be playing catch up, never ahead of the curve. It is not unusual to have to ring up and ask again for carer to be reminded to do something that has long been part of the expected delivery from carers. Management are poor at giving feedback when we have asked them to investigate a reason something was not done or done. Information on corrective action carried out is seldom provided. Too many introductions of staff who lack dementia training.
18 January 2024
The majority of care workers are very good with Mum, taking care of her needs and engaging with her and she looks forward to them coming and keeping her company. Because mum has dementia, we have had to put all electrical appliances away out of her reach meaning care workers have to lift the microwave out of the pantry to prepare a meal. There are a few care workers who I think find this to be too much trouble and will take the easy option of making a sandwich rather than preparing a hot meal. Therefore there are some days when mum doesn't have something substantial to eat. Having said this, while I was away at Christmas Mum was well cared for by one care worker in particular who will search through the cupboards and freezer and make a meal. This care worker will use food up in date order so that nothing is wasted, however quite often this doesn't happen with some of the other care workers and a lot of food is wasted and thrown away. The office staff are very pleasant and helpful.
12 January 2024
As a family, we're really pleased with the service provided by Minster Home Care. The carers are all really friendly, endeavour to do what we have asked and provide care and friendship to Mum. What is particularly helpful is the app. It is always updated immediately and gives us so much comfort to know mum is being well cared for.
12 January 2024
We are pleased with the carers coming in all weathers. They are very civil and Mum likes them too. The carers give me good advice and are helpful, they advise on appropriate clothing and general care for Mum; she likes a bit of company besides me, I understand she needs a change now and then. I appreciate them coming twice a day. They have helped with many issues and presently have suggested a podiatrist to clip her toenails, and I could mention many more instances of care and help but have not the time tonight. To sum up: we are very pleased with Minster Home Care and wish them all the best for the future. many thanks, martin mum
12 January 2024
Minster Home Care has been amazing at looking after my friend who is struggling with Alzheimer's. They have consistently kept to their allotted times which has been great to try and keep to a routine. The carers have all been so kind and respectful and have been very quick to let me know about any problems. The management team are wonderful. They really embraced my feedback and made sure that care was tweaked when needed to provide the best possible support at all times. Nothing was too much trouble. Sadly, my friend had to go into hospital at the end of last year and has now moved into long-term care. It has been lovely how the team have still kept in touch to ask how she is doing and wanting to know that she has settled in. We tried four other agencies before finding Minster. I wish we had found you first! Thank you for all of your help and support, it has been a pleasure working with you.
02 January 2024
All the carers we have had have been very kind with my mum and worked hard. Any questions I have had have been dealt with quickly by the office. No issues with the service that we have received. We are both very happy with it all.
29 December 2023
Mum has been a client of Minster Homecare since August 2023. The senior safeguarding and compliance lead works very closely with us to ensure the best care and support is given at all times. Mum is happy with the carers, they are kind, treat her with respect and she enjoys their company.
21 November 2023
My mum has had a few medical issues that have affected her confidence. She is determined to stay independent however and to continue enjoying life at the sheltered housing association where she lives. We decided to engage Minster Home Care to help my mum - initially with her morning routine and also around dinner time. We initially met the senior compliance lead who was both friendly and professional - she immediately put my mum at ease and was thorough in understanding her situation and the care she needed. Importantly, she also took the time to get to know my mum as a person and how she likes to spend her time and the things that are important to her. The carers who have attended have all been great and we have seen a big improvement with my mum. The communication between the manager, the senior client engagement lead and the senior compliance lead has been great and I know I have someone to speak to if I have any concerns. I would definitely recommend Minster Home Care.
04 October 2023
Our experience of Minster Home Care was outstanding from beginning to end, from the modest input at the start to the intensive support at the close. The care and dignity with which Mum was treated, by each and every member of staff was wonderful and uplifting. They could not have done a better job, nor could they have been nicer people. In the beginning, Mum wasn't sure of what to expect and was anxious about how things would work out. She had been a very independent and self-sufficient woman all her life. All of her initial concerns were unfounded, she was delighted with the people themselves and everything they did for her. And their support allowed her to remain at home, in familiar surroundings, which was one of her dying wishes. The emotional support afforded to Mum's family was also exceptional. Just a few words each day to check they were okay was so appreciated. And someone was always available in the office to answer questions which was very helpful. We are so grateful for everything that Minster Home Care did for our mum, please extend our deepest gratitude to all your staff who cared for her.
29 September 2023
Quality of staff varies but nothing to complain about.
Latest Reviews for Minster Home Care
22 August 2024
We cannot fault any of my daughter's carers. They are so good with her, always talking or singing to her, always laughing with her. She is very happy with all of her carers, not like her last care company. The carers are always very clean and smart. We cannot fault any of her carers only praise them and respect them.
27 June 2024
I would recommend Minster Home Care to anyone looking for care! All the carers are professional and polite and treat my family and property with respect. The management team work closely with me to make any changes I need and are flexible. They support me with personal care and domestic and shopping visits. But we also go shopping and swimming together on our social visits which I really enjoy!
15 May 2024
The service provided by Minster for my mother has been exemplary. All the staff have been friendly, kind and diligent. I feel my mother is safe and well cared for. I have regular contact from staff with updates on my mother's care including suggestions on what would best serve her needs. I would have no hesitation in recommending their services.
30 April 2024
Very happy indeed with Minster Home Care; they worked hard to find the right fit of carer(s) for our situation and have been helpful and kind every step of the way. The carers themselves are fantastic and there is nothing more important than getting care that truly means ‘care.’
03 April 2024
My mum has just started using Minster Home Care and we have been so impressed with the level of care she has received so far. I’ve had to tweak a few things regarding times and tasks but nothing has been too much trouble when I have requested this. We weren’t sure how Mum was going to receive care after being looked after by my late father for so long however she has adjusted so well and has enjoyed the company. For us as her family, it’s a huge relief. Keep up the good work it’s so reassuring for us all!
07 February 2024
I have found Minster Home Care to be really helpful and responsive. I have been happy with every carer they have sent. As in life, you get on better with some than others! When I have had to ask to change a visit time, they have been very accommodating. I feel they really do care about me and will do their very best to meet my needs. I could not have coped without them. Thank you all very much.
06 February 2024
We have recently moved into the area with my mum who needs care, we chose this care company before we moved. The manager from the company came to our house to meet with us and met with my mum and my family. She has gone above and beyond to help in any way she could since moving into our new home. She has been brilliant and the staff who have come so far to care for my mum have been outstanding and so caring towards my mum, always professional I am so glad we picked this company.
01 February 2024
Minster have been a pleasure to have helping my dad. They are always very prompt, reliable, polite and very caring. It certainly has helped us as a family to cope with a difficult situation. It’s very reassuring to know someone will arrive each day and cheerfully help with lots of different household tasks. Thank you for your valuable help.
29 January 2024
So happy we have found Minster Home Care, we know your client is very happy and looks forward to your visits, all the care team are incredibly kind and patient and arrive at the times stated on the daily plan which helps enormously with her routine, maintains her independence and allows her to stay in the comfort of her home, which is incredibly important for her well being. All of this would not be possible without the office team who do an amazing job of setting up this service, planning and coordinating every day and it is so helpful for me to know I always have a direct point of contact, I always feel it is so much more than a job to everyone and that they really do genuinely care. Thank you so much.
22 January 2024
Over all my care has been good, I have a slight problem in that I am a bit deaf and have difficulty understanding some of the new carers but hopefully will learn to cope with different accents. The other problem I have is with how long it takes them to write lengthy reports every day, to the extent that they no longer complete the tasks formerly completed within the hour. Apart from these two niggles I am very happy with the standard offered.
18 January 2024
This review covers the last 12 months. The quality of the service provided depends very much on the carer involved at each visit. Some are compassionate and others are simply task-driven. Communication between management and staff, and staff to staff is poor to average. I have spoken to carers who do not know why we have asked them to do something when we have discussed this with management and they undertook to brief carers. If we raise a concern, management always appears to be playing catch up, never ahead of the curve. It is not unusual to have to ring up and ask again for carer to be reminded to do something that has long been part of the expected delivery from carers. Management are poor at giving feedback when we have asked them to investigate a reason something was not done or done. Information on corrective action carried out is seldom provided. Too many introductions of staff who lack dementia training.
18 January 2024
The majority of care workers are very good with Mum, taking care of her needs and engaging with her and she looks forward to them coming and keeping her company. Because mum has dementia, we have had to put all electrical appliances away out of her reach meaning care workers have to lift the microwave out of the pantry to prepare a meal. There are a few care workers who I think find this to be too much trouble and will take the easy option of making a sandwich rather than preparing a hot meal. Therefore there are some days when mum doesn't have something substantial to eat. Having said this, while I was away at Christmas Mum was well cared for by one care worker in particular who will search through the cupboards and freezer and make a meal. This care worker will use food up in date order so that nothing is wasted, however quite often this doesn't happen with some of the other care workers and a lot of food is wasted and thrown away. The office staff are very pleasant and helpful.
12 January 2024
As a family, we're really pleased with the service provided by Minster Home Care. The carers are all really friendly, endeavour to do what we have asked and provide care and friendship to Mum. What is particularly helpful is the app. It is always updated immediately and gives us so much comfort to know mum is being well cared for.
12 January 2024
We are pleased with the carers coming in all weathers. They are very civil and Mum likes them too. The carers give me good advice and are helpful, they advise on appropriate clothing and general care for Mum; she likes a bit of company besides me, I understand she needs a change now and then. I appreciate them coming twice a day. They have helped with many issues and presently have suggested a podiatrist to clip her toenails, and I could mention many more instances of care and help but have not the time tonight. To sum up: we are very pleased with Minster Home Care and wish them all the best for the future. many thanks, martin mum
12 January 2024
Minster Home Care has been amazing at looking after my friend who is struggling with Alzheimer's. They have consistently kept to their allotted times which has been great to try and keep to a routine. The carers have all been so kind and respectful and have been very quick to let me know about any problems. The management team are wonderful. They really embraced my feedback and made sure that care was tweaked when needed to provide the best possible support at all times. Nothing was too much trouble. Sadly, my friend had to go into hospital at the end of last year and has now moved into long-term care. It has been lovely how the team have still kept in touch to ask how she is doing and wanting to know that she has settled in. We tried four other agencies before finding Minster. I wish we had found you first! Thank you for all of your help and support, it has been a pleasure working with you.
02 January 2024
All the carers we have had have been very kind with my mum and worked hard. Any questions I have had have been dealt with quickly by the office. No issues with the service that we have received. We are both very happy with it all.
29 December 2023
Mum has been a client of Minster Homecare since August 2023. The senior safeguarding and compliance lead works very closely with us to ensure the best care and support is given at all times. Mum is happy with the carers, they are kind, treat her with respect and she enjoys their company.
21 November 2023
My mum has had a few medical issues that have affected her confidence. She is determined to stay independent however and to continue enjoying life at the sheltered housing association where she lives. We decided to engage Minster Home Care to help my mum - initially with her morning routine and also around dinner time. We initially met the senior compliance lead who was both friendly and professional - she immediately put my mum at ease and was thorough in understanding her situation and the care she needed. Importantly, she also took the time to get to know my mum as a person and how she likes to spend her time and the things that are important to her. The carers who have attended have all been great and we have seen a big improvement with my mum. The communication between the manager, the senior client engagement lead and the senior compliance lead has been great and I know I have someone to speak to if I have any concerns. I would definitely recommend Minster Home Care.
04 October 2023
Our experience of Minster Home Care was outstanding from beginning to end, from the modest input at the start to the intensive support at the close. The care and dignity with which Mum was treated, by each and every member of staff was wonderful and uplifting. They could not have done a better job, nor could they have been nicer people. In the beginning, Mum wasn't sure of what to expect and was anxious about how things would work out. She had been a very independent and self-sufficient woman all her life. All of her initial concerns were unfounded, she was delighted with the people themselves and everything they did for her. And their support allowed her to remain at home, in familiar surroundings, which was one of her dying wishes. The emotional support afforded to Mum's family was also exceptional. Just a few words each day to check they were okay was so appreciated. And someone was always available in the office to answer questions which was very helpful. We are so grateful for everything that Minster Home Care did for our mum, please extend our deepest gratitude to all your staff who cared for her.
29 September 2023
Quality of staff varies but nothing to complain about.