Submit a Review for Helping Hands Home Care (Darlington)
Business Central, 2 Union Square, Central Park, Darlington, DL1 1GL
View Full Details of Helping Hands Home Care (Darlington)Latest Reviews for Helping Hands Home Care (Darlington)
13 February 2025
I approached Helping Hands Home Care to provide an hour's care for my 85-year-old father in getting up in the morning, prior to my arrival later on to continue his care. The staff visited us at home to fully understand dad's needs as well as his usual morning routine, and to enable them to match carers to him. In the few months since they began coming the carers have always arrived at the agreed time and have been kind and respectful to my dad. He suffers from advanced Parkinson's and does most things very slowly, but his carers always show patience and understanding. They give him his morning pills and breakfast; assist with his personal care, getting dressed and moving around the house; and they always leave him comfortable in his chair with a cuppa. We have both been delighted at the care he is receiving. Although Helping Hands may appear costly, our experience is that the professionalism, reliability and kindness of carers and office staff make them worth every penny. My dad and I would happily recommend them.
12 February 2025
My mother-in-law has been receiving care from Helping Hands for over a year, which includes twice-daily visits as well as support with day trips, medical appointments, and more. They have been absolutely fantastic. She has been assigned an exceptional regular carer who has built a strong, trusting relationship with her, making it much easier for her to accept the increasing levels of assistance with washing, personal care, and other needs. The management team is highly responsive, always quick to address any last-minute requirements, and they consistently keep me and my wife informed about anything we need to know. We also appreciate their online portal, where we can access up-to-date visit notes and information. This has been invaluable since my wife, who is severely disabled, and I have had to organize all of her mum's care from the other end of the country. We highly recommend Helping Hands for their professional, compassionate, and reliable care.
11 February 2025
Since using your company to assist myself in looking after my husband all I can say is well done to your staff and yourself. The change in my husbands and my mental health has improved only for the better.
04 April 2024
We have been having the help of Helping Hands for over 12 months now. My wife has Alzheimer's and is non-mobile, non-verbal, and doubly incontinent. I need the extra help to get her out of bed in the morning, washed, dressed, and moved downstairs. The reverse in the evening is to wash/shower and get her upstairs to bed. The team that helps have become friends, more than just carers who come in, do what they have to do and leave. There is always time to have a short chat/laugh etc. And I feel that they also are looking out for me as well. I am always advised in advance on the 'odd' occasion that the carer is running late or has been changed. Their support has certainly taken a load off my shoulders as I just wouldn't be able to cope without them. Thanks to all at HH Darlington.
04 January 2024
Helping Hands has changed everything and dug our family out of a huge rut! I'm bed-bound with severe systemic illness. My husband now has to help care for me, the home and kids (including a baby). This has been too much for my husband (who had a stroke himself) and he's utterly defeated by it. Our house became a real mess with every surface covered, dishes piled up and rooms we can't get into because of junk everywhere! But...Helping Hands came to the rescue! They help with everything: cleaning, tidying, washing, dishes, company and even talking my husband through his own tasks. They do it all very well and with such compassion. The administrative team are actually superhumans with a gift for care. They treat us like beloved family and accommodate our wishes so quickly and kindly. I'm almost at the word limit so I'll finish by saying that: thanks to this wonderful team, we have a more happy and comfortable home and we even have hope for the future for the first time in a long while.
18 October 2023
My mother is 101 years old and with the help of the Helping Hands team in Darlington she has been able to continue to live in her own home. The team are very professional and caring and my mother always looks forward to their regular visits. These visits consist of administering medication, making meals, supporting with dressing/undressing, and sitting and chatting to give my mother important socialising time. The local coordinator has been very supportive to myself, I've always been notified of any concerns regarding my mother's health or wellbeing and she has always been accommodating in arranging extra care at very short notice. I really can't recommend the team enough and I'm very grateful for their ongoing support.
31 August 2023
Friendly, caring and considerate ladies who arrive on time and do an excellent job. They are well supported by an excellent management team. We have recently moved here from 170 miles away and knowing that they would be here to help us, from day one, made the whole experience less stressful for both of us. Well done and we are very grateful.
14 March 2023
My husband, who is diagnosed with Alzheimer’s Disease, remains fiercely independent and consequently has little insight into his care needs or my need for respite if I am to continue being able to care for him at home. Helping Hands have addressed the issues this presents with sensitivity and great care and have enabled us as a couple to find a way through. The carer gives me peace of mind and does a range of very helpful domestic tasks, which eases my load greatly at the same time as being present for my husband’s safety.
13 March 2023
We are finding Helping Hands, Darlington to be an extremely warm, friendly, reliable and professional service. My parents have really taken to their carer and it's giving our whole family peace of mind.
11 November 2022
Helping Hands have been providing care for my mam since Spring 2022. They are kind, caring, professional, friendly, responsive and proactive. They make me aware of my mam's changing needs and any concerns they have and have contacted the NHS when required to make sure Mam gets the care she needs, when she needs it. They are also great company for her and always leave her with a smile on her face. They provide a brilliant service. Very pleased with them.
08 September 2022
I have nothing but praise for the team at Helping Hands. We have used their services for the past 10 months for our dad and have been very impressed. The team are kind and considerate and has cared for him with the utmost professionalism. Nothing has been too much trouble. They are friendly and have good banter with our dad during their visits. The management team are excellent and has always been available when we have called. We live 100 miles away, so having peace of mind that he is being cared for has been essential. I would like to thank all of the team at Helping Hands Home Care (Darlington) for their hard work and professionalism.
25 April 2022
The lasses couldn't have done enough for mum. Mum was looked after as if she was their own family. They were kind, gentle and always made sure Mum was happy before they finished each day. I was given a written account of the day's actions and procedures in a handover diary so I knew what was going on all the time. Well done Helping Hands. 10/10 from me!
24 February 2022
The staff are very professional and helpful. All the staff are very caring, nothing is too much trouble. The management team have been fantastic, helped us out brilliantly through a difficult period. First class service.
17 February 2022
I am very impressed with Helping Hands. They are totally on the ball. My dad has dementia and I live about 30 miles away, and Helping Hands are giving me total peace of mind that he is being looked after every day, with all kinds of things including medication, food prompting, health issues. They are excellent and really friendly, fully recommended.
15 February 2022
After a serious fall followed by residential respite care we needed care for our mother. We are very pleased with the carers that go in each morning, more importantly our mother is. She tells us they’re all so nice to her, and do whatever she asks of them and always make her a cuppa. They are reliable, consistent in what they do and have a bit of banter with her. We also have domestic work done every other week. Our mother is very particular about this being done! This is done to a very good standard. We are pleased that we chose Helping Hands Home Care and know going forward if/when additional help is needed it will be handled as professionally and as well as we could wish. Many thanks from us to all the team at Helping Hands Darlington.
15 February 2022
Helping Hands Home Care provided an excellent service helping to get my husband home from hospital. They are efficient, helpful and reliable. The carers are all friendly and hard working. They go above and beyond to help.
Latest Reviews for Helping Hands Home Care (Darlington)
13 February 2025
I approached Helping Hands Home Care to provide an hour's care for my 85-year-old father in getting up in the morning, prior to my arrival later on to continue his care. The staff visited us at home to fully understand dad's needs as well as his usual morning routine, and to enable them to match carers to him. In the few months since they began coming the carers have always arrived at the agreed time and have been kind and respectful to my dad. He suffers from advanced Parkinson's and does most things very slowly, but his carers always show patience and understanding. They give him his morning pills and breakfast; assist with his personal care, getting dressed and moving around the house; and they always leave him comfortable in his chair with a cuppa. We have both been delighted at the care he is receiving. Although Helping Hands may appear costly, our experience is that the professionalism, reliability and kindness of carers and office staff make them worth every penny. My dad and I would happily recommend them.
12 February 2025
My mother-in-law has been receiving care from Helping Hands for over a year, which includes twice-daily visits as well as support with day trips, medical appointments, and more. They have been absolutely fantastic. She has been assigned an exceptional regular carer who has built a strong, trusting relationship with her, making it much easier for her to accept the increasing levels of assistance with washing, personal care, and other needs. The management team is highly responsive, always quick to address any last-minute requirements, and they consistently keep me and my wife informed about anything we need to know. We also appreciate their online portal, where we can access up-to-date visit notes and information. This has been invaluable since my wife, who is severely disabled, and I have had to organize all of her mum's care from the other end of the country. We highly recommend Helping Hands for their professional, compassionate, and reliable care.
11 February 2025
Since using your company to assist myself in looking after my husband all I can say is well done to your staff and yourself. The change in my husbands and my mental health has improved only for the better.
04 April 2024
We have been having the help of Helping Hands for over 12 months now. My wife has Alzheimer's and is non-mobile, non-verbal, and doubly incontinent. I need the extra help to get her out of bed in the morning, washed, dressed, and moved downstairs. The reverse in the evening is to wash/shower and get her upstairs to bed. The team that helps have become friends, more than just carers who come in, do what they have to do and leave. There is always time to have a short chat/laugh etc. And I feel that they also are looking out for me as well. I am always advised in advance on the 'odd' occasion that the carer is running late or has been changed. Their support has certainly taken a load off my shoulders as I just wouldn't be able to cope without them. Thanks to all at HH Darlington.
04 January 2024
Helping Hands has changed everything and dug our family out of a huge rut! I'm bed-bound with severe systemic illness. My husband now has to help care for me, the home and kids (including a baby). This has been too much for my husband (who had a stroke himself) and he's utterly defeated by it. Our house became a real mess with every surface covered, dishes piled up and rooms we can't get into because of junk everywhere! But...Helping Hands came to the rescue! They help with everything: cleaning, tidying, washing, dishes, company and even talking my husband through his own tasks. They do it all very well and with such compassion. The administrative team are actually superhumans with a gift for care. They treat us like beloved family and accommodate our wishes so quickly and kindly. I'm almost at the word limit so I'll finish by saying that: thanks to this wonderful team, we have a more happy and comfortable home and we even have hope for the future for the first time in a long while.
18 October 2023
My mother is 101 years old and with the help of the Helping Hands team in Darlington she has been able to continue to live in her own home. The team are very professional and caring and my mother always looks forward to their regular visits. These visits consist of administering medication, making meals, supporting with dressing/undressing, and sitting and chatting to give my mother important socialising time. The local coordinator has been very supportive to myself, I've always been notified of any concerns regarding my mother's health or wellbeing and she has always been accommodating in arranging extra care at very short notice. I really can't recommend the team enough and I'm very grateful for their ongoing support.
31 August 2023
Friendly, caring and considerate ladies who arrive on time and do an excellent job. They are well supported by an excellent management team. We have recently moved here from 170 miles away and knowing that they would be here to help us, from day one, made the whole experience less stressful for both of us. Well done and we are very grateful.
14 March 2023
My husband, who is diagnosed with Alzheimer’s Disease, remains fiercely independent and consequently has little insight into his care needs or my need for respite if I am to continue being able to care for him at home. Helping Hands have addressed the issues this presents with sensitivity and great care and have enabled us as a couple to find a way through. The carer gives me peace of mind and does a range of very helpful domestic tasks, which eases my load greatly at the same time as being present for my husband’s safety.
13 March 2023
We are finding Helping Hands, Darlington to be an extremely warm, friendly, reliable and professional service. My parents have really taken to their carer and it's giving our whole family peace of mind.
11 November 2022
Helping Hands have been providing care for my mam since Spring 2022. They are kind, caring, professional, friendly, responsive and proactive. They make me aware of my mam's changing needs and any concerns they have and have contacted the NHS when required to make sure Mam gets the care she needs, when she needs it. They are also great company for her and always leave her with a smile on her face. They provide a brilliant service. Very pleased with them.
08 September 2022
I have nothing but praise for the team at Helping Hands. We have used their services for the past 10 months for our dad and have been very impressed. The team are kind and considerate and has cared for him with the utmost professionalism. Nothing has been too much trouble. They are friendly and have good banter with our dad during their visits. The management team are excellent and has always been available when we have called. We live 100 miles away, so having peace of mind that he is being cared for has been essential. I would like to thank all of the team at Helping Hands Home Care (Darlington) for their hard work and professionalism.
25 April 2022
The lasses couldn't have done enough for mum. Mum was looked after as if she was their own family. They were kind, gentle and always made sure Mum was happy before they finished each day. I was given a written account of the day's actions and procedures in a handover diary so I knew what was going on all the time. Well done Helping Hands. 10/10 from me!
24 February 2022
The staff are very professional and helpful. All the staff are very caring, nothing is too much trouble. The management team have been fantastic, helped us out brilliantly through a difficult period. First class service.
17 February 2022
I am very impressed with Helping Hands. They are totally on the ball. My dad has dementia and I live about 30 miles away, and Helping Hands are giving me total peace of mind that he is being looked after every day, with all kinds of things including medication, food prompting, health issues. They are excellent and really friendly, fully recommended.
15 February 2022
After a serious fall followed by residential respite care we needed care for our mother. We are very pleased with the carers that go in each morning, more importantly our mother is. She tells us they’re all so nice to her, and do whatever she asks of them and always make her a cuppa. They are reliable, consistent in what they do and have a bit of banter with her. We also have domestic work done every other week. Our mother is very particular about this being done! This is done to a very good standard. We are pleased that we chose Helping Hands Home Care and know going forward if/when additional help is needed it will be handled as professionally and as well as we could wish. Many thanks from us to all the team at Helping Hands Darlington.
15 February 2022
Helping Hands Home Care provided an excellent service helping to get my husband home from hospital. They are efficient, helpful and reliable. The carers are all friendly and hard working. They go above and beyond to help.