Office 4, High Oak Business Ctr, 15-17 Gentlemens Field, Westmill Road, Ware, SG12 0EF
View Full Details of Walfinch Welwyn & Bishops StortfordPoor care, doesn't provide continuous carers. Too many learners for my liking. Does not listen to requests. Too many problems and everything provided. They come in wash, clean, hoist and move to lounge. Clothes all put out for them. Left disgusting, dirty flannels covered in faeces in washing, and many more problems.
My carer is very helpful and kind and we very much appreciate her support. The carers are our eyes and ears when we are not there, they are kind, supportive and go the extra mile. Thank you to you all.
Walfinch provides long-term, full-time care for my elderly mother, who has dementia, and her husband, who is also very old. They are looked after very well. To my mind, the mark of a care company is how well they cope with things without needing assistance from relatives etc. Having used other companies in the past, I can say that Walfinch does very well at this. I order Mum's food from the supermarket once a week as requested in a list provided by the carer but, otherwise, they look after everything. It might be possible to find care slightly cheaper elsewhere - we are paying slightly more than we did previously - but not having to deal with crises over the phone every fortnight is worth the extra. And the way Walfinch arranged long-term care to start on Easter Monday after we'd been left hanging on Good Friday was nothing short of miraculous. But in the final analysis, a care company is only as good as its carers, and we've luckily found an excellent match here. Thanks, Walfinch.
Mum really enjoys the time spent with all her carers, they are always happy with a smile when they arrive. They are always willing to do what Mum needs. Everyone is very caring and puts Mum's needs first.
My aunt relies on the help she receives from the carers each morning, and on the whole, is pleased with the service. I would be glad if the carers would dry the shower area after each use. The carers are always bright and cheerful.
Very helpful and willing to assist with anything. Always cheerful and fun. Our carer is understanding and a great help and is willing to help in the garden. She is always reliable and attentive and a pleasure to welcome.
Poor care, doesn't provide continuous carers. Too many learners for my liking. Does not listen to requests. Too many problems and everything provided. They come in wash, clean, hoist and move to lounge. Clothes all put out for them. Left disgusting, dirty flannels covered in faeces in washing, and many more problems.
My carer is very helpful and kind and we very much appreciate her support. The carers are our eyes and ears when we are not there, they are kind, supportive and go the extra mile. Thank you to you all.
Walfinch provides long-term, full-time care for my elderly mother, who has dementia, and her husband, who is also very old. They are looked after very well. To my mind, the mark of a care company is how well they cope with things without needing assistance from relatives etc. Having used other companies in the past, I can say that Walfinch does very well at this. I order Mum's food from the supermarket once a week as requested in a list provided by the carer but, otherwise, they look after everything. It might be possible to find care slightly cheaper elsewhere - we are paying slightly more than we did previously - but not having to deal with crises over the phone every fortnight is worth the extra. And the way Walfinch arranged long-term care to start on Easter Monday after we'd been left hanging on Good Friday was nothing short of miraculous. But in the final analysis, a care company is only as good as its carers, and we've luckily found an excellent match here. Thanks, Walfinch.
Mum really enjoys the time spent with all her carers, they are always happy with a smile when they arrive. They are always willing to do what Mum needs. Everyone is very caring and puts Mum's needs first.
My aunt relies on the help she receives from the carers each morning, and on the whole, is pleased with the service. I would be glad if the carers would dry the shower area after each use. The carers are always bright and cheerful.
Very helpful and willing to assist with anything. Always cheerful and fun. Our carer is understanding and a great help and is willing to help in the garden. She is always reliable and attentive and a pleasure to welcome.