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Manor House, 19 Church Street, Leatherhead, KT22 8DN
View Full Details of Alina Homecare LeatherheadLatest Reviews for Alina Homecare Leatherhead
27 November 2024
Professional, efficient and supportive from the start of the process to the end of the care needed. Extremely personable staff and more importantly all the team were so kind to my mum and dad. They both were so helpful and just what we needed as arranging care was new to us. Highly recommend.
25 October 2024
From the first meeting a particular staff member I was in good hands. He is so compassionate as well as being helpful in a practical way. Mum agreed to one hour a day which was put in place very quickly. Unfortunately, her health deteriorated quickly and she sadly passed away. The visits she had were a bonus for which we are grateful. I would highly recommend it to anyone looking for care for their loved one.
15 October 2024
My sister, brother and I are so grateful to you (the team managers) and all of the wonderful carers who take such care of our dad. Their daily visits have made such a huge difference to all of us. My father was a vastly intelligent, fit and active man until vascular dementia affected him so cruelly, and while my mum has had to accept her own age and limitations (however reluctantly!) and accede to needing help, neither she nor our dad is quite ready for him to go into full-time residential care. Your support is what allows them to remain reasonably independent at home. It also means that my siblings and I can spend time taking them out and helping with other daily needs, in the knowledge that some of the pressure at home has been lifted from our mum. You are all so kind, friendly and supportive to them both, sometimes in difficult circumstances and we just hope you all know what a massive difference you make and just how much we appreciate it, every single day.
06 August 2024
A first-class service. My mother has been sensitively supported in accepting help. All staff members have been kind and simply lovey to my mother. The rotas are efficiently sent out and the management support is excellent.
22 March 2024
Am very impressed with the support and dedication that our dad is receiving. The care staff are all friendly and respectful. Dad has built up a rapport with them and trusts them to meet his needs. His care needs are regularly reviewed and discussed with him. Our dad is a very proud gentleman who up until July 2023 was totally independent, it has been a transformation to depend on others to assist him now. However, the team have been very supportive and gentle with him.
11 October 2023
The care my mother has received has been very good. All her likes and dislikes have been taken into account. All carers attend on time and have good empathetic skills. They are well trained in Mum's needs, and any new carer is introduced to her before commencing duties.
04 January 2023
My husband loves every one of the girls that come in, they are just so caring and cheer us up no end. If we haven't seen someone all day, seeing them come in brightens our day, having a laugh. They always go above and beyond.
22 December 2022
My parents had been reluctantly heading for a decision on some kind of home care, over a 6 month period and the manager and her team, have been exceptional in diplomatically supporting and adapting to that decision which rapidly developed into live-in care following a 5 week stay in hospital for my mother, following a fall, which triggered more advanced dementia. Now a month down the line, my parents love the team and I feel confident in putting my full trust in them. A kinder more thoughtful service of care, you couldn't ask for. A heartfelt thank you, from me.
12 September 2022
Reliable, consistent service providing great support. The caring staff do their utmost to help and make Dad feel comfortable although communication with him is often difficult. Much appreciated by us all.
01 July 2022
Although we have only been using Alina for a few weeks, we are very pleased with the service. The girls are lovely and very friendly and helpful. Not only that, my father has taken to them - not only do they help him physically, but he really likes the companionship that the girls offer.
01 July 2022
Superb team, they have made my life easier. All staff are caring, trustworthy and easy to get along with. Safety and attention to detail are at the forefront of their focus. The levels of professionalism are off the charts and I would highly recommend them.
10 March 2022
The team at Alina are truly exceptional! We struggled with getting the right help for Mum, as she’s a very private person. The manager and her team have gone above and beyond! Not only supporting Mum, but also me! They have helped me navigate the care system, and have been right there for me when I needed support. I’m really not sure what we would do without them. Great job. You are truly a professional team!
10 January 2022
Can't rate Alina highly enough. The carers are incredible, so kind, so efficient, and always cheerful and positive. My father, who is 94, adores them. No problem is insurmountable for them and I feel my father is safe and well cared for. I also feel the carers actually do care about him, which is worth more than anything. Alina is expensive but you get what you pay for and they are worth it.
06 December 2021
Very impressed with Alina Homecare! My father needs help at home as he's now 94 yrs so I had a ring round for help and thankfully came across Alina Homecare. They have been so helpful and supportive. It’s a very daunting task having to find care for your relative and everyone has different needs and there are a lot of agencies out there so finding the right agency is scary. The carers are polite, caring and work extremely hard to make sure my father is safe and cared for properly. Can’t rate highly enough how good they are. Give them a ring and speak to the manageress who will help you with all your needs and questions. Thank you to you all for putting my mind at rest and knowing when I walk away and leave my father in their hands that there are no worries and will contact me if there are any problems, nothing is too much trouble.
10 September 2021
As a previously very independent lady, Mum was at first very sceptical about having carers in but now very happy to have them in to help and we have peace of mind knowing she is being well looked after, lunch given and if there are any problems we will be informed. We know the carers will turn up on time and any extra requests for help are dealt with efficiently. With thanks to the team.
27 August 2021
All the carers who have attended my Godmother have been kind and professional. She is not the easiest of ladies to deal with and the carers have continued to support her as her dementia has progressed. They have gone above and beyond what has been expected and under the leadership, have been able to provide the care she requires, which continues to change weekly. I am very grateful to the team and pleased we chose Alina to provide her care.
24 August 2021
I contacted Alina Homecare after being let down by another carer at the last minute when I was due to go away for a few days. I booked a consultation visit and had wonderful carers visiting mum on a daily basis in time for me to go away. The Field Care Supervisor who visited us was so professional and caring, I felt so reassured that mum would be well looked after. I need to say a huge 'thank you' to the carers who visit mum daily, they are amazing, nothing is too much for them and they adapt so quickly and easily to any extra requests for assistance. I thought mum would find it difficult adapting to carers coming in to help, I couldn’t have been more wrong, she actively looks forward to their daily visits. I can’t recommend Alina Homecare enough, reliable, trustworthy, kind, caring and so helpful.
Latest Reviews for Alina Homecare Leatherhead
27 November 2024
Professional, efficient and supportive from the start of the process to the end of the care needed. Extremely personable staff and more importantly all the team were so kind to my mum and dad. They both were so helpful and just what we needed as arranging care was new to us. Highly recommend.
25 October 2024
From the first meeting a particular staff member I was in good hands. He is so compassionate as well as being helpful in a practical way. Mum agreed to one hour a day which was put in place very quickly. Unfortunately, her health deteriorated quickly and she sadly passed away. The visits she had were a bonus for which we are grateful. I would highly recommend it to anyone looking for care for their loved one.
15 October 2024
My sister, brother and I are so grateful to you (the team managers) and all of the wonderful carers who take such care of our dad. Their daily visits have made such a huge difference to all of us. My father was a vastly intelligent, fit and active man until vascular dementia affected him so cruelly, and while my mum has had to accept her own age and limitations (however reluctantly!) and accede to needing help, neither she nor our dad is quite ready for him to go into full-time residential care. Your support is what allows them to remain reasonably independent at home. It also means that my siblings and I can spend time taking them out and helping with other daily needs, in the knowledge that some of the pressure at home has been lifted from our mum. You are all so kind, friendly and supportive to them both, sometimes in difficult circumstances and we just hope you all know what a massive difference you make and just how much we appreciate it, every single day.
06 August 2024
A first-class service. My mother has been sensitively supported in accepting help. All staff members have been kind and simply lovey to my mother. The rotas are efficiently sent out and the management support is excellent.
22 March 2024
Am very impressed with the support and dedication that our dad is receiving. The care staff are all friendly and respectful. Dad has built up a rapport with them and trusts them to meet his needs. His care needs are regularly reviewed and discussed with him. Our dad is a very proud gentleman who up until July 2023 was totally independent, it has been a transformation to depend on others to assist him now. However, the team have been very supportive and gentle with him.
11 October 2023
The care my mother has received has been very good. All her likes and dislikes have been taken into account. All carers attend on time and have good empathetic skills. They are well trained in Mum's needs, and any new carer is introduced to her before commencing duties.
04 January 2023
My husband loves every one of the girls that come in, they are just so caring and cheer us up no end. If we haven't seen someone all day, seeing them come in brightens our day, having a laugh. They always go above and beyond.
22 December 2022
My parents had been reluctantly heading for a decision on some kind of home care, over a 6 month period and the manager and her team, have been exceptional in diplomatically supporting and adapting to that decision which rapidly developed into live-in care following a 5 week stay in hospital for my mother, following a fall, which triggered more advanced dementia. Now a month down the line, my parents love the team and I feel confident in putting my full trust in them. A kinder more thoughtful service of care, you couldn't ask for. A heartfelt thank you, from me.
12 September 2022
Reliable, consistent service providing great support. The caring staff do their utmost to help and make Dad feel comfortable although communication with him is often difficult. Much appreciated by us all.
01 July 2022
Although we have only been using Alina for a few weeks, we are very pleased with the service. The girls are lovely and very friendly and helpful. Not only that, my father has taken to them - not only do they help him physically, but he really likes the companionship that the girls offer.
01 July 2022
Superb team, they have made my life easier. All staff are caring, trustworthy and easy to get along with. Safety and attention to detail are at the forefront of their focus. The levels of professionalism are off the charts and I would highly recommend them.
10 March 2022
The team at Alina are truly exceptional! We struggled with getting the right help for Mum, as she’s a very private person. The manager and her team have gone above and beyond! Not only supporting Mum, but also me! They have helped me navigate the care system, and have been right there for me when I needed support. I’m really not sure what we would do without them. Great job. You are truly a professional team!
10 January 2022
Can't rate Alina highly enough. The carers are incredible, so kind, so efficient, and always cheerful and positive. My father, who is 94, adores them. No problem is insurmountable for them and I feel my father is safe and well cared for. I also feel the carers actually do care about him, which is worth more than anything. Alina is expensive but you get what you pay for and they are worth it.
06 December 2021
Very impressed with Alina Homecare! My father needs help at home as he's now 94 yrs so I had a ring round for help and thankfully came across Alina Homecare. They have been so helpful and supportive. It’s a very daunting task having to find care for your relative and everyone has different needs and there are a lot of agencies out there so finding the right agency is scary. The carers are polite, caring and work extremely hard to make sure my father is safe and cared for properly. Can’t rate highly enough how good they are. Give them a ring and speak to the manageress who will help you with all your needs and questions. Thank you to you all for putting my mind at rest and knowing when I walk away and leave my father in their hands that there are no worries and will contact me if there are any problems, nothing is too much trouble.
10 September 2021
As a previously very independent lady, Mum was at first very sceptical about having carers in but now very happy to have them in to help and we have peace of mind knowing she is being well looked after, lunch given and if there are any problems we will be informed. We know the carers will turn up on time and any extra requests for help are dealt with efficiently. With thanks to the team.
27 August 2021
All the carers who have attended my Godmother have been kind and professional. She is not the easiest of ladies to deal with and the carers have continued to support her as her dementia has progressed. They have gone above and beyond what has been expected and under the leadership, have been able to provide the care she requires, which continues to change weekly. I am very grateful to the team and pleased we chose Alina to provide her care.
24 August 2021
I contacted Alina Homecare after being let down by another carer at the last minute when I was due to go away for a few days. I booked a consultation visit and had wonderful carers visiting mum on a daily basis in time for me to go away. The Field Care Supervisor who visited us was so professional and caring, I felt so reassured that mum would be well looked after. I need to say a huge 'thank you' to the carers who visit mum daily, they are amazing, nothing is too much for them and they adapt so quickly and easily to any extra requests for assistance. I thought mum would find it difficult adapting to carers coming in to help, I couldn’t have been more wrong, she actively looks forward to their daily visits. I can’t recommend Alina Homecare enough, reliable, trustworthy, kind, caring and so helpful.