Submit a Review for Alcedo Care Chester
Ground Floor, 73 New Crane Street, Chester, CH1 4JE
View Full Details of Alcedo Care ChesterLatest Reviews for Alcedo Care Chester
06 September 2024
My experience with using Alcedo Care has been fantastic. Very relaxed while carer is here and carer is well mannered.
27 August 2024
The staff have been amazing with me and my son, constant communication, very understanding. Professional and a full understanding of ASD and the behaviours that challenge. Management and office staff are all very understanding and very professional. All I can say is the whole team are fantastic, and I feel relaxed and confident in the fact that my son is being well cared for each week. Thank you so much!
11 June 2024
We finished our agreement with Alcedo Care at the end of January and hoped that would be the last dealings we would have. To my horror we realised that they took over £350 from my mother-in-law's account at the end of April. When asked how they were able to do this when there was no direct debit set up or without contacting us first, they admitted to using card details they had written down when they took a deposit to take a payment for an invoice they thought was outstanding. Absolutely disgraceful behaviour again from Alcedo and surely in breach of General Data Protection Regulations.
29 May 2024
Carers are always cheerful, helpful and professional in their work, treat my husband with dignity and respect. Always willing to advise if we have and problems (i.e. pressure sores or catheter issues). Overall, they make a difficult way of life more bearable with their much-appreciated support.
17 May 2024
The care my aunt is given is amazing, the carers are kind and compassionate. They are so patient and understanding, allowing my aunt to do things in her own time to keep her independence. They are reliable and I feel confident that my family is in safe hands. The office staff have great communication and always listen and respond. Best thing we did was to go to Alcedo Care for my aunt.
10 May 2024
I am very pleased with my son's care they have made it so easy for me to leave him in their care. Very happy with all the services Alcedo gives me and my son.
16 April 2024
Lovely, friendly staff. Flexible and helpful with every need.
11 March 2024
I always find Alcedo carers very pleasant. Also professional with my wife's care/needs.
07 November 2023
Following a road traffic accident, I needed care three times a day on my return from hospital. The care I received was thoughtful, helpful and appropriate. The carers were professional, kind and friendly.
12 May 2023
My mum unfortunately has dementia and I was very concerned about how to manage her condition. Fortunately, we have Alcedo Care who have been at our side for the last couple of years. I can only describe them as brilliant, they are a professional and understanding team who always treat Mum with respect and dignity. As Mum's condition changes so does Alcedo Care. They are always there for Mum, nothing is ever too much trouble and they are approachable 24 hours a day. To Mum, they are like another family member. Alcedo makes dealing with Mum's needs so much easier. Thank you Alcedo Care team so much.
12 May 2023
I am very pleased with the service and feel I can contact admin at any time should I have any concerns over my care and treatment.
09 May 2023
I think the care my mum has received has been excellent. All the carers have been patient and very caring towards my mum and myself. They all have a really friendly approach.
28 April 2023
I think all the carers are marvellous and are very good company for me.
28 April 2023
My overall experience has been one of caring and professional. The staff have excellent communication skills and I feel I have utmost care and attention. We have built a rapport over a small time. It's a grand time when they visit and I feel really content.
19 April 2023
My experience has been nothing but enjoyable, professional and worth every penny. I have experience with other firms but I'm an Alcedo girl through and through.
11 April 2023
Very good. Carers are very pleasant and friendly and very supportive.
05 April 2023
Alcedo Care staff have been nothing but phenomenal with me. All the staff are so professional, genuinely care and make me feel dignified in the care I receive. I also have really bad mental health, they have handled it so well and kept me safe and at times sane. From the staff to management, I want to say a massive thank you for all you do. It's not an easy ride but you make it manageable and I'm so grateful from the bottom of my heart.
20 February 2023
Everyone that comes is professional but friendly. I feel safe and comfortable. The carers are reliable and the office staff call me if any changes and are lovely to me.
13 February 2023
First week of being with Alcedo Care has been an overall positive experience. It is clear that the carers we have met so far are passionate, kind, personable and experienced. They have taken time to get to know us and our needs. Not one visit has felt rushed, they all give 100% care and attention. No issues at all!
07 February 2023
No need for 200 words. Everything about the service is excellent, very pleasant carers.
Latest Reviews for Alcedo Care Chester
06 September 2024
My experience with using Alcedo Care has been fantastic. Very relaxed while carer is here and carer is well mannered.
27 August 2024
The staff have been amazing with me and my son, constant communication, very understanding. Professional and a full understanding of ASD and the behaviours that challenge. Management and office staff are all very understanding and very professional. All I can say is the whole team are fantastic, and I feel relaxed and confident in the fact that my son is being well cared for each week. Thank you so much!
11 June 2024
We finished our agreement with Alcedo Care at the end of January and hoped that would be the last dealings we would have. To my horror we realised that they took over £350 from my mother-in-law's account at the end of April. When asked how they were able to do this when there was no direct debit set up or without contacting us first, they admitted to using card details they had written down when they took a deposit to take a payment for an invoice they thought was outstanding. Absolutely disgraceful behaviour again from Alcedo and surely in breach of General Data Protection Regulations.
29 May 2024
Carers are always cheerful, helpful and professional in their work, treat my husband with dignity and respect. Always willing to advise if we have and problems (i.e. pressure sores or catheter issues). Overall, they make a difficult way of life more bearable with their much-appreciated support.
17 May 2024
The care my aunt is given is amazing, the carers are kind and compassionate. They are so patient and understanding, allowing my aunt to do things in her own time to keep her independence. They are reliable and I feel confident that my family is in safe hands. The office staff have great communication and always listen and respond. Best thing we did was to go to Alcedo Care for my aunt.
10 May 2024
I am very pleased with my son's care they have made it so easy for me to leave him in their care. Very happy with all the services Alcedo gives me and my son.
16 April 2024
Lovely, friendly staff. Flexible and helpful with every need.
11 March 2024
I always find Alcedo carers very pleasant. Also professional with my wife's care/needs.
07 November 2023
Following a road traffic accident, I needed care three times a day on my return from hospital. The care I received was thoughtful, helpful and appropriate. The carers were professional, kind and friendly.
12 May 2023
My mum unfortunately has dementia and I was very concerned about how to manage her condition. Fortunately, we have Alcedo Care who have been at our side for the last couple of years. I can only describe them as brilliant, they are a professional and understanding team who always treat Mum with respect and dignity. As Mum's condition changes so does Alcedo Care. They are always there for Mum, nothing is ever too much trouble and they are approachable 24 hours a day. To Mum, they are like another family member. Alcedo makes dealing with Mum's needs so much easier. Thank you Alcedo Care team so much.
12 May 2023
I am very pleased with the service and feel I can contact admin at any time should I have any concerns over my care and treatment.
09 May 2023
I think the care my mum has received has been excellent. All the carers have been patient and very caring towards my mum and myself. They all have a really friendly approach.
28 April 2023
I think all the carers are marvellous and are very good company for me.
28 April 2023
My overall experience has been one of caring and professional. The staff have excellent communication skills and I feel I have utmost care and attention. We have built a rapport over a small time. It's a grand time when they visit and I feel really content.
19 April 2023
My experience has been nothing but enjoyable, professional and worth every penny. I have experience with other firms but I'm an Alcedo girl through and through.
11 April 2023
Very good. Carers are very pleasant and friendly and very supportive.
05 April 2023
Alcedo Care staff have been nothing but phenomenal with me. All the staff are so professional, genuinely care and make me feel dignified in the care I receive. I also have really bad mental health, they have handled it so well and kept me safe and at times sane. From the staff to management, I want to say a massive thank you for all you do. It's not an easy ride but you make it manageable and I'm so grateful from the bottom of my heart.
20 February 2023
Everyone that comes is professional but friendly. I feel safe and comfortable. The carers are reliable and the office staff call me if any changes and are lovely to me.
13 February 2023
First week of being with Alcedo Care has been an overall positive experience. It is clear that the carers we have met so far are passionate, kind, personable and experienced. They have taken time to get to know us and our needs. Not one visit has felt rushed, they all give 100% care and attention. No issues at all!
07 February 2023
No need for 200 words. Everything about the service is excellent, very pleasant carers.