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Office 7, Union House, 7 Union Street, Andover, SP10 1PA
View Full Details of New Pathways HealthcareLatest Reviews for New Pathways Healthcare
16 March 2023
Appalling! Today my carers on two of my four calls didn't ask me if I wanted anything to eat. They generally come from Zimbabwe and have been in the UK for a maximum of five months. A few come from India. I asked for a tiny quiche and was aware of the cultural and social differences plus a general lack of the vernacular explained exactly what a quiche looked like. My fridge was far from full. My carers disappeared together and after about 15 minutes of the fridge alarm going off finally struggled out into the kitchen. I found one of the two carers on the floor going through the contents of the freezer. I opened the fridge which I pointed out I had specified and there was the small quiche. The next question was how do you operate the oven? I have a very basic oven. There are two controls on it, temperature and oven/grill. They had put the grill on! I said are you honestly asking me how to operate an oven? I had struggled out into the kitchen twice by then fuelled only by adrenaline.
07 April 2022
The care and support delivered to my mum was very warm and caring, the staff were very attentive and we as a family are really grateful for the support shown during the period of care, we were kept up to date with any changes in care and support for my mum and the care was very personalised.
Latest Reviews for New Pathways Healthcare
16 March 2023
Appalling! Today my carers on two of my four calls didn't ask me if I wanted anything to eat. They generally come from Zimbabwe and have been in the UK for a maximum of five months. A few come from India. I asked for a tiny quiche and was aware of the cultural and social differences plus a general lack of the vernacular explained exactly what a quiche looked like. My fridge was far from full. My carers disappeared together and after about 15 minutes of the fridge alarm going off finally struggled out into the kitchen. I found one of the two carers on the floor going through the contents of the freezer. I opened the fridge which I pointed out I had specified and there was the small quiche. The next question was how do you operate the oven? I have a very basic oven. There are two controls on it, temperature and oven/grill. They had put the grill on! I said are you honestly asking me how to operate an oven? I had struggled out into the kitchen twice by then fuelled only by adrenaline.
07 April 2022
The care and support delivered to my mum was very warm and caring, the staff were very attentive and we as a family are really grateful for the support shown during the period of care, we were kept up to date with any changes in care and support for my mum and the care was very personalised.