Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

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Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

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Latest Reviews for AAA Healthcare Agency Ltd

stars
stars 07 March 2025
I would like to emphasise how grateful I am to AAA Healthcare the carers they have provided are to my dads needs and personality, the team go out the extra mile to provide outstanding care, my fathers mental health and wellbeing has improved, I have a peace of mind when I am not there with my father knowing he has brilliant carers looking after him, my father would not move to any other company, a big round of applause to AAA healthcare team and a big thank you from the out family.
Review from N A (Daughter of Client/Service User)
stars
stars 01 February 2024
Absolutely horrendous. I cannot stress enough that this company need to be avoided. This company took on our Dad's care via Social Services towards the end of 2023. Our vulnerable and elderly Father was left without food for almost 24 hours and we realised that vital medication wasn't being given leading to the deterioration of his health. We found that Dad was left unclean after having an accident almost daily. I could go on! Any issues raised were replied to by a member of staff who kept calling me 'Hun'! Of course, as soon as we realised what was happening we moved to a new care agency whose fabulous and caring service really does put this lot to shame. They should not be allowed anywhere near vulnerable people. They are absolutely despicable.
Review from J P (Daughter of Client/Service User)
stars
stars 19 October 2021
The team has a good understanding of the care needs and are always respectful to the client. The training is good showing dignity and respect, allowing choices to name a few of the skills they all show. The code of conduct is of a high standard, very polite to the client and family. Well done to all who do a difficult job; lots of praise to everyone. Many thanks.
Review from Christine (Partner of Client/Service User)