Submit a Review for Helping Hands Home Care (Aintree)
Office 7, 18 Clock Tower Park, Longmoor Lane, Liverpool, L10 1LD
View Full Details of Helping Hands Home Care (Aintree)Latest Reviews for Helping Hands Home Care (Aintree)
10 March 2025
As a client receiving care from Helping Hands Aintree I have to commend the professionalism and efficient work ethic employed by the pleasent and friendly staff who care. always prepared to do whatever is required they are on time well presented the office is easy to contact with any queries and if an issue should arise things are dealt with promptly Overall an excellent company
26 February 2025
Care needs have been met in a considerate and kind way. When Mum was admitted to hospital, Helping Hands Home Care were very helpful and understanding with differing care needs at short notice. Rota is sent each week so we know who will be coming and when. Really pleased with the care and service.
20 February 2025
My father has had care from this company for nearly a year. He has absolutely taken to his carers and they have been great with him. The company have frequently responded to changes in care needs, in amount of care required and changes to rotas that I know can be challenging. The carers have communicated any issues they have found so that we can respond, and the managers have been fantastic with their access of communication channels and in pulling out all the stops to the rise of various challenges along the way. Communication is so important and this branch was far superior than another who looked after another family member. I and my family (including) Dad appreciate their help and Dad has really been enjoying the company he gets when they are there.
17 February 2025
I've been really pleased with the care provided for my father. In the time the Helping Hands team have been visiting, they have built a really good relationship with him and kept him safe, well and in good spirits. The carers are all very friendly and all show great commitment to their roles. Behind the scenes, the management team have done a very professional job when responding to my father's changing needs at short notice and have been great to deal with. This has been the first time I have been involved in organising a care package for a family member. It's been a difficult situation made very easy by the team. I can highly recommend them.
17 February 2025
The lovely staff are very patient with my mum who has dementia and is not always cooperative. They are also great with my brother who is unable to communicate and has limited capacity to understand language.
17 February 2025
The team have been lovely and a massive help towards my family. My mother-in-law gets 3/4 visits a week and all the team have really become part of my mother-in-law's daily life. Thank you again! My advice to families would be don't struggle alone, reach out and get help.
01 March 2023
I started using Helping Hands Home Care in September 2022 to help the family provide ongoing care and support for my elderly father who wishes to remain living at home for as long as possible. To date the care visits he has received have been first-rate. The carers always approach their work in a very positive, kind and respectful manner with a smile on their face. They are also happy to work with you when you need to reschedule visits due to changing circumstances.
01 March 2023
My adult son has received excellent care from the team at Helping Hands. Due to his mental health, it has been difficult in the past to arrange care, but the manager and her team have worked hard to accommodate his needs. He has now settled into a good routine with the care provided. He lives independently and it was important to have the same person at each visit. This did take a couple of visits, but Helping Hands persevered with his constant requests and now he is really settled. All the staff are pleasant and easy to talk to. I have always felt that they hold my son's welfare as a priority and are flexible when needed. A great team.
01 March 2023
Helping Hands are a very reliable service to deal with. They help to look after my elderly dad, who is living by himself now. All of the staff are very professional as well as being very friendly. Nothing is too much trouble. I would highly recommend Helping Hands for anyone needing some care, either for themselves or a family member or friend.
01 March 2023
I needed care for my elderly mother, initially to give me peace of mind that she is ok when I'm not there. Unfortunately, she has deteriorated a little over time and needs assistance more and more. The care team at Helping Hands have been great, nothing is too much trouble and they are fully able to adapt the care provided to suit her needs. I cannot thank you enough for all of the help and support given to both me and my mum.
08 July 2022
I needed reliable care for my terminally ill mother over the last few months. She has recently passed away. Throughout, they treated my mother in a kind, respectful, and caring manner. They were able to any last-minute changes in plans and also supported the family throughout. Highly professional yet caring. They were absolutely wonderful, and in my experience, would recommend them to anyone.
28 March 2022
We are very grateful and pleased with the care that Helping Hands are providing my elderly mother. Nothing is too much trouble, and the client's wishes are always met with a smile and the help done with kindness and dignity.
28 March 2022
Helping Hands provided me with excellent care and support following a full hip operation. From my initial contact and throughout the period, they were most professional and helped me to rebuild my confidence and independence. On each daily visit, this was underpinned by a welcoming warmth and understanding of meeting my needs and helping me to recover from my operation. I'm most appreciative of the care and support they provided and would not hesitate to recommend them.
Latest Reviews for Helping Hands Home Care (Aintree)
10 March 2025
As a client receiving care from Helping Hands Aintree I have to commend the professionalism and efficient work ethic employed by the pleasent and friendly staff who care. always prepared to do whatever is required they are on time well presented the office is easy to contact with any queries and if an issue should arise things are dealt with promptly Overall an excellent company
26 February 2025
Care needs have been met in a considerate and kind way. When Mum was admitted to hospital, Helping Hands Home Care were very helpful and understanding with differing care needs at short notice. Rota is sent each week so we know who will be coming and when. Really pleased with the care and service.
20 February 2025
My father has had care from this company for nearly a year. He has absolutely taken to his carers and they have been great with him. The company have frequently responded to changes in care needs, in amount of care required and changes to rotas that I know can be challenging. The carers have communicated any issues they have found so that we can respond, and the managers have been fantastic with their access of communication channels and in pulling out all the stops to the rise of various challenges along the way. Communication is so important and this branch was far superior than another who looked after another family member. I and my family (including) Dad appreciate their help and Dad has really been enjoying the company he gets when they are there.
17 February 2025
I've been really pleased with the care provided for my father. In the time the Helping Hands team have been visiting, they have built a really good relationship with him and kept him safe, well and in good spirits. The carers are all very friendly and all show great commitment to their roles. Behind the scenes, the management team have done a very professional job when responding to my father's changing needs at short notice and have been great to deal with. This has been the first time I have been involved in organising a care package for a family member. It's been a difficult situation made very easy by the team. I can highly recommend them.
17 February 2025
The lovely staff are very patient with my mum who has dementia and is not always cooperative. They are also great with my brother who is unable to communicate and has limited capacity to understand language.
17 February 2025
The team have been lovely and a massive help towards my family. My mother-in-law gets 3/4 visits a week and all the team have really become part of my mother-in-law's daily life. Thank you again! My advice to families would be don't struggle alone, reach out and get help.
01 March 2023
I started using Helping Hands Home Care in September 2022 to help the family provide ongoing care and support for my elderly father who wishes to remain living at home for as long as possible. To date the care visits he has received have been first-rate. The carers always approach their work in a very positive, kind and respectful manner with a smile on their face. They are also happy to work with you when you need to reschedule visits due to changing circumstances.
01 March 2023
My adult son has received excellent care from the team at Helping Hands. Due to his mental health, it has been difficult in the past to arrange care, but the manager and her team have worked hard to accommodate his needs. He has now settled into a good routine with the care provided. He lives independently and it was important to have the same person at each visit. This did take a couple of visits, but Helping Hands persevered with his constant requests and now he is really settled. All the staff are pleasant and easy to talk to. I have always felt that they hold my son's welfare as a priority and are flexible when needed. A great team.
01 March 2023
Helping Hands are a very reliable service to deal with. They help to look after my elderly dad, who is living by himself now. All of the staff are very professional as well as being very friendly. Nothing is too much trouble. I would highly recommend Helping Hands for anyone needing some care, either for themselves or a family member or friend.
01 March 2023
I needed care for my elderly mother, initially to give me peace of mind that she is ok when I'm not there. Unfortunately, she has deteriorated a little over time and needs assistance more and more. The care team at Helping Hands have been great, nothing is too much trouble and they are fully able to adapt the care provided to suit her needs. I cannot thank you enough for all of the help and support given to both me and my mum.
08 July 2022
I needed reliable care for my terminally ill mother over the last few months. She has recently passed away. Throughout, they treated my mother in a kind, respectful, and caring manner. They were able to any last-minute changes in plans and also supported the family throughout. Highly professional yet caring. They were absolutely wonderful, and in my experience, would recommend them to anyone.
28 March 2022
We are very grateful and pleased with the care that Helping Hands are providing my elderly mother. Nothing is too much trouble, and the client's wishes are always met with a smile and the help done with kindness and dignity.
28 March 2022
Helping Hands provided me with excellent care and support following a full hip operation. From my initial contact and throughout the period, they were most professional and helped me to rebuild my confidence and independence. On each daily visit, this was underpinned by a welcoming warmth and understanding of meeting my needs and helping me to recover from my operation. I'm most appreciative of the care and support they provided and would not hesitate to recommend them.