Submit a Review for Helping Hands Home Care (Swadlincote)
G35/36 Repton House, Bretby Business Park, Burton-on-Trent, DE15 0YZ
View Full Details of Helping Hands Home Care (Swadlincote)Latest Reviews for Helping Hands Home Care (Swadlincote)
25 February 2025
Very caring, helpful. Nothing too much trouble. Very happy with service.
06 January 2025
Helping Hands (Swadlincote) have been caring for my mum since November 2023 and the care they give is excellent. All of the carers are helpful and friendly and assist Mum with her daily routines. They are also very considerate to my dad who doesn't require personal care himself and was at first reluctant to have people in the house. One of the carers was a massive help to him when he had a medical issue himself and I was uncontactable - she contacted the necessary service and helped to get the problem resolved quickly for which we are very grateful. If ever we've had an issue to address or questions to ask the office and management team have been really helpful.
23 December 2024
My grandma has been having care for just over 6 months now. Very happy with the service she has received and she loves the ladies who come to visit her, she usually has the same ones visiting her each morning which she really enjoys.
29 February 2024
Helping Hands has been supporting my mother since September 2023 they offer a professional service with caring and cheerful staff. The carers are always respectful and supportive and their visits brighten my mother's day. They provide valuable feedback to my sister and I that ensures we are able to we are giving the best possible support. My mother is now funded by the NHS but we were able to continue with Helping Hands which we were delighted about as mum is familiar with the carers as they are with her. We hear at lot of laughter during mum's support visits and she seems to enjoy the company of the carers even though she finds her personal care harder to understand or cooperate with. She is always given time and plentiful encouragement and reassurance during visits. The only issue we would say we have had was with the out of hours service but we have raised this and understand that the issues are being addressed.
22 February 2024
I can’t praise the Swadlincote team high enough since we started using them from the beginning of 2023, the care for my mum has been brilliant, the staff are very caring and friendly, it puts my mind at rest knowing they are supporting and caring for Mum. They always let me know if there are any issues and help provide additional care when required.
30 January 2024
The staff at Helping Hands are well trained in caring for patients who need assistance to shower, dress and help them with the daily routine. Ever since 2021 I started using the company after having a stroke they have been marvellous. Indeed the staff change quite often in the care business but when new people start they are always introduced to Mum and I. Recently I have had a sinus operation and I had various infections and the staff have attended hospital and driving me to dental and GP appointments. Also when I was ill the carer telephoned 999 and stayed with me until the ambulance arrived. It is marvellous that many of them have become friends. Each week I receive an email with whom is visiting the following week. Management and office staff are so helpful that when I need extra support or change the time of carers they will always oblige me. I must say Helping Hands Swadlincote, due to the various staff members changes, they have been great and helpful at all times.
25 January 2024
Mum's carers from Helping Hands are very caring and lovely company for her. She looks forward to them coming as they are always chatty and have good and funny conversations and will fulfill all her needs. Timekeeping has got a lot better recently and the quality of the team has also improved. The team will do most anything you ask of from personal care to cooking lunches.
22 January 2024
Helping Hands provide professional care for my husband. All the staff are friendly, kind, thoughtful and very patient. Reliable and timing is good. We are very happy with the care provided.
31 July 2023
My mum received care from Helping Hands for the last few months of her life. Mum was 92 years old when she needed help and although she had reservations due to a poor experience with a different organisation, she agreed to have Helping Hands come into her life and home. She had regular visits by her carers and she really enjoyed their visits. Nothing was too much trouble and she said “they treated me as me and not some daft old woman” The care was provided with dignity and respect and I was alerted by the team if they had any concerns. The team made a huge difference to the quality of my mum's final days and were really flexible in their approach to suit my mum's needs. Thank you.
13 February 2023
Fantastic carers that sadly seem to be let down by some poor organisational management. Scheduling is often inaccurate and different carers arrive to those that were supposed to. I have problems with invoicing that are still not resolved from when I commenced using the service. In comparison, the carers that come to look after me are absolutely fantastic and I have absolutely nothing but praise.
08 February 2023
The branch of Helping Hands Home Care (Swadlincote) seems to be split into two: 1) Home visit carers who are brilliant, they are all very caring and treat Mum with respect and fulfil her every need. They are great company for her and she enjoys their visits. 2) Management, since the new management we have had issues with timing being moved without consent, and lateness of care workers due to the time allocated between previous calls. We have spoken to the management and they say things are going to change but doesn't improve when we do raise concerns we get talked over as if we're in the wrong.
15 March 2022
A would like to thank the Helping Hands Home Care team for their professional support over the last few months, in what has been a difficult time for me. It's such a comfort to know my step Dad is being given such excellent care and attention. Thank you all.
18 January 2022
Helping hands have been supporting my mother-in-law since September this year, they are extremely helpful, professional and reactive to our and my mother-in-laws needs ensuring she gets the best care possible. Very happy with their service
22 December 2021
My father has received absolutely fantastic service from Helping Hands and care was quickly put into place on his discharge from hospital. This has really helped my mom. Can’t fault the service provided.
22 December 2021
Since first making an enquiry in July this year, I have been delighted with every aspect of the service offered by Helping Hands Home Care. They have a very professional and person centred approach to not only their clients but to extended families also. Communication has been frequent and open. I have always felt I could be honest in my questions and the Carer allocated for my mother was such a great fit - we are delighted. My mother now looks forward to her twice weekly visits and the rest of the family are reassured that professional care is being given at all times.
21 December 2021
Helping Hands Home Care recently moved its clients from their Lichfield branch to Swadlincote. I can honestly say the transition from one office to another has been seamless, efficient and professional. The Swadlincote team have guided me and my father through this administrative change and the service quality delivered has not been affected. My father has excellent weekly helpers who are always kind, attentive and efficient. My father lives alone since losing his wife of 59 years; his weekly Helping Hands visits are now part of his regular routine, supporting my father so he can continue to live safely in his home. Our family is separated by geography due to unusual circumstances. Knowing someone from Helping Hands is there for my father every week provides reassurance and peace of mind to our whole family. Thank you to the entire Swadlincote Team.
21 December 2021
Helping Hands came personally recommended by a current user and I must say it's rare these days to find anyone or anything that lives up to a "hype" but Helping Hands Home Care certainly does. The carers are punctual, reliable and immensely kind and careful to ensure dignity and care for their clients. Should there be any possible hitch in meeting their timetable they are quick to flag it up and ensure a smooth service regardless. Also they are very good at communicating and anticipating any possible need for their clients before it arises, great initiative shown. A 5 star service award from me and my family who have witnessed the carers in action- great staff too. Thank you.
06 October 2021
We are very happy with the staff and management are always there to help and always treat you with dignity.
01 October 2021
Gentle, kind care. All are well presented and punctual.
Latest Reviews for Helping Hands Home Care (Swadlincote)
25 February 2025
Very caring, helpful. Nothing too much trouble. Very happy with service.
06 January 2025
Helping Hands (Swadlincote) have been caring for my mum since November 2023 and the care they give is excellent. All of the carers are helpful and friendly and assist Mum with her daily routines. They are also very considerate to my dad who doesn't require personal care himself and was at first reluctant to have people in the house. One of the carers was a massive help to him when he had a medical issue himself and I was uncontactable - she contacted the necessary service and helped to get the problem resolved quickly for which we are very grateful. If ever we've had an issue to address or questions to ask the office and management team have been really helpful.
23 December 2024
My grandma has been having care for just over 6 months now. Very happy with the service she has received and she loves the ladies who come to visit her, she usually has the same ones visiting her each morning which she really enjoys.
29 February 2024
Helping Hands has been supporting my mother since September 2023 they offer a professional service with caring and cheerful staff. The carers are always respectful and supportive and their visits brighten my mother's day. They provide valuable feedback to my sister and I that ensures we are able to we are giving the best possible support. My mother is now funded by the NHS but we were able to continue with Helping Hands which we were delighted about as mum is familiar with the carers as they are with her. We hear at lot of laughter during mum's support visits and she seems to enjoy the company of the carers even though she finds her personal care harder to understand or cooperate with. She is always given time and plentiful encouragement and reassurance during visits. The only issue we would say we have had was with the out of hours service but we have raised this and understand that the issues are being addressed.
22 February 2024
I can’t praise the Swadlincote team high enough since we started using them from the beginning of 2023, the care for my mum has been brilliant, the staff are very caring and friendly, it puts my mind at rest knowing they are supporting and caring for Mum. They always let me know if there are any issues and help provide additional care when required.
30 January 2024
The staff at Helping Hands are well trained in caring for patients who need assistance to shower, dress and help them with the daily routine. Ever since 2021 I started using the company after having a stroke they have been marvellous. Indeed the staff change quite often in the care business but when new people start they are always introduced to Mum and I. Recently I have had a sinus operation and I had various infections and the staff have attended hospital and driving me to dental and GP appointments. Also when I was ill the carer telephoned 999 and stayed with me until the ambulance arrived. It is marvellous that many of them have become friends. Each week I receive an email with whom is visiting the following week. Management and office staff are so helpful that when I need extra support or change the time of carers they will always oblige me. I must say Helping Hands Swadlincote, due to the various staff members changes, they have been great and helpful at all times.
25 January 2024
Mum's carers from Helping Hands are very caring and lovely company for her. She looks forward to them coming as they are always chatty and have good and funny conversations and will fulfill all her needs. Timekeeping has got a lot better recently and the quality of the team has also improved. The team will do most anything you ask of from personal care to cooking lunches.
22 January 2024
Helping Hands provide professional care for my husband. All the staff are friendly, kind, thoughtful and very patient. Reliable and timing is good. We are very happy with the care provided.
31 July 2023
My mum received care from Helping Hands for the last few months of her life. Mum was 92 years old when she needed help and although she had reservations due to a poor experience with a different organisation, she agreed to have Helping Hands come into her life and home. She had regular visits by her carers and she really enjoyed their visits. Nothing was too much trouble and she said “they treated me as me and not some daft old woman” The care was provided with dignity and respect and I was alerted by the team if they had any concerns. The team made a huge difference to the quality of my mum's final days and were really flexible in their approach to suit my mum's needs. Thank you.
13 February 2023
Fantastic carers that sadly seem to be let down by some poor organisational management. Scheduling is often inaccurate and different carers arrive to those that were supposed to. I have problems with invoicing that are still not resolved from when I commenced using the service. In comparison, the carers that come to look after me are absolutely fantastic and I have absolutely nothing but praise.
08 February 2023
The branch of Helping Hands Home Care (Swadlincote) seems to be split into two: 1) Home visit carers who are brilliant, they are all very caring and treat Mum with respect and fulfil her every need. They are great company for her and she enjoys their visits. 2) Management, since the new management we have had issues with timing being moved without consent, and lateness of care workers due to the time allocated between previous calls. We have spoken to the management and they say things are going to change but doesn't improve when we do raise concerns we get talked over as if we're in the wrong.
15 March 2022
A would like to thank the Helping Hands Home Care team for their professional support over the last few months, in what has been a difficult time for me. It's such a comfort to know my step Dad is being given such excellent care and attention. Thank you all.
18 January 2022
Helping hands have been supporting my mother-in-law since September this year, they are extremely helpful, professional and reactive to our and my mother-in-laws needs ensuring she gets the best care possible. Very happy with their service
22 December 2021
My father has received absolutely fantastic service from Helping Hands and care was quickly put into place on his discharge from hospital. This has really helped my mom. Can’t fault the service provided.
22 December 2021
Since first making an enquiry in July this year, I have been delighted with every aspect of the service offered by Helping Hands Home Care. They have a very professional and person centred approach to not only their clients but to extended families also. Communication has been frequent and open. I have always felt I could be honest in my questions and the Carer allocated for my mother was such a great fit - we are delighted. My mother now looks forward to her twice weekly visits and the rest of the family are reassured that professional care is being given at all times.
21 December 2021
Helping Hands Home Care recently moved its clients from their Lichfield branch to Swadlincote. I can honestly say the transition from one office to another has been seamless, efficient and professional. The Swadlincote team have guided me and my father through this administrative change and the service quality delivered has not been affected. My father has excellent weekly helpers who are always kind, attentive and efficient. My father lives alone since losing his wife of 59 years; his weekly Helping Hands visits are now part of his regular routine, supporting my father so he can continue to live safely in his home. Our family is separated by geography due to unusual circumstances. Knowing someone from Helping Hands is there for my father every week provides reassurance and peace of mind to our whole family. Thank you to the entire Swadlincote Team.
21 December 2021
Helping Hands came personally recommended by a current user and I must say it's rare these days to find anyone or anything that lives up to a "hype" but Helping Hands Home Care certainly does. The carers are punctual, reliable and immensely kind and careful to ensure dignity and care for their clients. Should there be any possible hitch in meeting their timetable they are quick to flag it up and ensure a smooth service regardless. Also they are very good at communicating and anticipating any possible need for their clients before it arises, great initiative shown. A 5 star service award from me and my family who have witnessed the carers in action- great staff too. Thank you.
06 October 2021
We are very happy with the staff and management are always there to help and always treat you with dignity.
01 October 2021
Gentle, kind care. All are well presented and punctual.