Submit a Review for Helping Hands Home Care (Wigston)
35 Bell Street, Wigston, Leicester, Wigston, LE18 1AD
View Full Details of Helping Hands Home Care (Wigston)Latest Reviews for Helping Hands Home Care (Wigston)
10 March 2025
All carers are absolutely amazing, they give the upmost care, kindness, respect and friendship, very conscientious and aware of what needs to be done. Staff in office are lovely too, though sometimes lack of communication to carers and family when messages/requests/thanks/recognition has been shared sometimes it's not passed on, in particular from the 6mth reviews with family members.
25 February 2025
Helping Hands is very supportive, reliable, flexible and comforting. Helping Hands tries as hard to schedule the same carers. This makes life easier, as it is invaluable to have history with my Mum and the daily requirements of my Mum.
20 January 2025
I have a morning care visit, (now at the better time for me at 8.00am rather than 9.00am) Monday to Friday. The carers are invaluable in helping me to get shaved, showered and dressed as well as making me a lunchtime sandwich that goes in the fridge. Both carers are very caring and thorough in setting me up for the day ahead. I do require personal care and this always takes place without any fuss. This enables me to enjoy my day and also helps my wife enjoy her day at work, without worrying about me. I enjoy chatting too and we have built up a good carer and client relationship over time.
17 January 2025
Outstanding care and engagement from the whole team who support my Mother. Kindness and professionalism every step of the way. Patient centric care is at the heart of everything they do for Mum. Nothing is too much bother. Flexible in times of need. Thank you.
17 January 2025
Helping Hands Wigston Leics supported my 94 year old Dad when he left hospital 3 years ago. The Manager met us both and from that minute the team stepped in and have delivered the most sensitive and respectful care. They are reliable, caring and Dad has come to see the team as part of his extended family. We have increased hours over the years and this Christmas we needed extra help. No problem at all. The online portal is brilliant. I can read how Dad is every day. The office team are always helpful - nothing is ever too much trouble. Thank you Helping Hands. We couldn't manage without you.
17 January 2025
We used Helping Hands for mum between April and December 2024 as mum's dementia progressed. We have been very happy with the care she has received. All the carers have been kind and patient, and apart from the occasional hiccup, the care plan has been followed properly. On the rare occasions I noticed something had been missed/forgotten etc. I was able to speak to someone in the office and it would be rectified. I was always contacted if the staff had anything unusual or untoward to report. Also, I received a lot of emotional support on the phone, particularly from two members of staff. I found the service to be very flexible, changing visit times when needed etc. Overall, a very positive experience.
21 November 2023
A particular member of staff and team have cared for my mother very well over the last few years. When we have had issues from both sides, we have always been able to discuss them openly and honestly and find a suitable resolution for both parties. All credit must be given to the carer's dedication and commitment, often working long and unsociable hours. I only wish our financial situation would allow us to continue with their care and that pay in this sector could be significantly increased to better compensate for this vital and often undervalued service they provide!
07 June 2023
I have a bath three times a week. This I am helped with. The bath is filled the water tested to make sure it is safe for me to be lowered into the water with care. This is done with love and understanding. I know what I can and can't do and they work around that. Many thanks for all the assistance I appreciate all that the ladies do for me.
25 January 2023
Helping Hands Home Care (Wigston) were a lifeline for my Nan. They treated her with compassion and respect and made my Nan feel safe to stay at home knowing they were coming to her multiple times a day. They were friendly and on many occasions went above and beyond and for this as her family, we were extremely grateful. In her last days, they were a comfort not only to my Nan but for us too and I honestly wouldn't hesitate to recommend them over and over again. They are an amazing team and deserve the highest praise!
28 December 2022
The Helping Hands team have been absolutely fantastic. They have supported us at a difficult time and provided a friendly face at all times. Nothing has been too much trouble. Would not hesitate to use them again if needed.
01 November 2022
We arranged for Helping Hands to help with at-home care for my mum from May 2022 until she was admitted to a hospice at the end of August. Each and every one of Mum's carers, from the start date until the end date, were absolutely fabulous. They all cared for her (and at the start, I think Mum was probably a bit difficult!), but with time, she loved all the lovely carer's visits and loved their company. They were all so professional yet compassionate to Mum's needs. I would recommend Helping Hands to anyone that is in need of care at home. They were brilliant.
03 May 2022
Under all circumstances, Helping Hands Home Care Wigston ensure that we receive a competent carer every day - fulfillment of agreed contract is 100%. Conduct of all carers is exemplary - those familiar with our situation successfully retain their knowledge of the processes needed to be undertaken and the carers execute very efficiently, reliably and repeat-ably. Carers new to us rapidly assimilate knowledge of processes and during the assimilation process, they exhibit obvious concern to make sure all details are noted and learned. By also showing concern for my Father who is my Mothers primary carer, the Helping Hands care goes above and beyond the minimum required. The carers add value by ensuring that they get to know us as people and understand our situation. Once the execution of essential care processes is complete, the carers will use any remaining time available during visits to not only provide company for my Mother but also provide very much appreciated conversation and understanding for my Father.
18 March 2022
We have found all the carers very kind and thoughtful in caring for my husband. If I have any special requests they carry them out. The office is helpful in making arrangements, or if I have to change arrangements for any reason.
18 March 2022
I could not recommend Helping Hands enough to anyone seeking a domiciliary care provider. They're always professional, genuine and caring, treating my nan with dignity. All staff at Helping Hands that I have encountered have shown an authentic desire to offer a safe and respectful service to their service users and go out of their way to ensure that my nan feels safe in her home. They often go beyond what is expected, supporting her with activities such as cleaning jobs and putting on washing, which is so helpful as our family is over an hour away. If the carers have ever had any concerns over Nan, they have encouraged her to call or called themselves to ensure I can take any action to assure her safety and wellbeing. We experienced a poor level of care with another care provider, and Helping Hands has reassured my nan that she can be treated in a way which would be expected (and more) to ensure her life is not only comfortable but enjoyable.
15 March 2022
A new client but mum settled in with the routine fine. The whiteboard says who is coming and when to help her and she has enjoyed her new visitors. From my sisters and my point of view, we've been pleasantly pleased that by and large it goes very well. Even when I had with fairly short notice had to get extra help in for a week for Mum. It all was organised and went well. We can now visit to see her rather than be doing her meals sorting washing cleaning we can talk to her or just take her for a ride in the wheelchair. I've recently had an operation and didn't have to worry about Mum. Something which I was grateful for.
15 March 2022
The carers are kind, supportive professional and reliable, my mother feels safe and very happy with the support she receives. The office staff are always available to talk to on the other end of the phone and the level of communication between staff and to my mother and myself is amazing. Wouldn’t go anywhere else. Amazing!
15 March 2022
Care for my dad has been excellent since the day we commenced with Helping Hands Wigston. If there are any problems they contact me immediately, therefore the issue can be solved in a short space of time. Dad gets on well with the carers, which is important to his family.
Latest Reviews for Helping Hands Home Care (Wigston)
10 March 2025
All carers are absolutely amazing, they give the upmost care, kindness, respect and friendship, very conscientious and aware of what needs to be done. Staff in office are lovely too, though sometimes lack of communication to carers and family when messages/requests/thanks/recognition has been shared sometimes it's not passed on, in particular from the 6mth reviews with family members.
25 February 2025
Helping Hands is very supportive, reliable, flexible and comforting. Helping Hands tries as hard to schedule the same carers. This makes life easier, as it is invaluable to have history with my Mum and the daily requirements of my Mum.
20 January 2025
I have a morning care visit, (now at the better time for me at 8.00am rather than 9.00am) Monday to Friday. The carers are invaluable in helping me to get shaved, showered and dressed as well as making me a lunchtime sandwich that goes in the fridge. Both carers are very caring and thorough in setting me up for the day ahead. I do require personal care and this always takes place without any fuss. This enables me to enjoy my day and also helps my wife enjoy her day at work, without worrying about me. I enjoy chatting too and we have built up a good carer and client relationship over time.
17 January 2025
Outstanding care and engagement from the whole team who support my Mother. Kindness and professionalism every step of the way. Patient centric care is at the heart of everything they do for Mum. Nothing is too much bother. Flexible in times of need. Thank you.
17 January 2025
Helping Hands Wigston Leics supported my 94 year old Dad when he left hospital 3 years ago. The Manager met us both and from that minute the team stepped in and have delivered the most sensitive and respectful care. They are reliable, caring and Dad has come to see the team as part of his extended family. We have increased hours over the years and this Christmas we needed extra help. No problem at all. The online portal is brilliant. I can read how Dad is every day. The office team are always helpful - nothing is ever too much trouble. Thank you Helping Hands. We couldn't manage without you.
17 January 2025
We used Helping Hands for mum between April and December 2024 as mum's dementia progressed. We have been very happy with the care she has received. All the carers have been kind and patient, and apart from the occasional hiccup, the care plan has been followed properly. On the rare occasions I noticed something had been missed/forgotten etc. I was able to speak to someone in the office and it would be rectified. I was always contacted if the staff had anything unusual or untoward to report. Also, I received a lot of emotional support on the phone, particularly from two members of staff. I found the service to be very flexible, changing visit times when needed etc. Overall, a very positive experience.
21 November 2023
A particular member of staff and team have cared for my mother very well over the last few years. When we have had issues from both sides, we have always been able to discuss them openly and honestly and find a suitable resolution for both parties. All credit must be given to the carer's dedication and commitment, often working long and unsociable hours. I only wish our financial situation would allow us to continue with their care and that pay in this sector could be significantly increased to better compensate for this vital and often undervalued service they provide!
07 June 2023
I have a bath three times a week. This I am helped with. The bath is filled the water tested to make sure it is safe for me to be lowered into the water with care. This is done with love and understanding. I know what I can and can't do and they work around that. Many thanks for all the assistance I appreciate all that the ladies do for me.
25 January 2023
Helping Hands Home Care (Wigston) were a lifeline for my Nan. They treated her with compassion and respect and made my Nan feel safe to stay at home knowing they were coming to her multiple times a day. They were friendly and on many occasions went above and beyond and for this as her family, we were extremely grateful. In her last days, they were a comfort not only to my Nan but for us too and I honestly wouldn't hesitate to recommend them over and over again. They are an amazing team and deserve the highest praise!
28 December 2022
The Helping Hands team have been absolutely fantastic. They have supported us at a difficult time and provided a friendly face at all times. Nothing has been too much trouble. Would not hesitate to use them again if needed.
01 November 2022
We arranged for Helping Hands to help with at-home care for my mum from May 2022 until she was admitted to a hospice at the end of August. Each and every one of Mum's carers, from the start date until the end date, were absolutely fabulous. They all cared for her (and at the start, I think Mum was probably a bit difficult!), but with time, she loved all the lovely carer's visits and loved their company. They were all so professional yet compassionate to Mum's needs. I would recommend Helping Hands to anyone that is in need of care at home. They were brilliant.
03 May 2022
Under all circumstances, Helping Hands Home Care Wigston ensure that we receive a competent carer every day - fulfillment of agreed contract is 100%. Conduct of all carers is exemplary - those familiar with our situation successfully retain their knowledge of the processes needed to be undertaken and the carers execute very efficiently, reliably and repeat-ably. Carers new to us rapidly assimilate knowledge of processes and during the assimilation process, they exhibit obvious concern to make sure all details are noted and learned. By also showing concern for my Father who is my Mothers primary carer, the Helping Hands care goes above and beyond the minimum required. The carers add value by ensuring that they get to know us as people and understand our situation. Once the execution of essential care processes is complete, the carers will use any remaining time available during visits to not only provide company for my Mother but also provide very much appreciated conversation and understanding for my Father.
18 March 2022
We have found all the carers very kind and thoughtful in caring for my husband. If I have any special requests they carry them out. The office is helpful in making arrangements, or if I have to change arrangements for any reason.
18 March 2022
I could not recommend Helping Hands enough to anyone seeking a domiciliary care provider. They're always professional, genuine and caring, treating my nan with dignity. All staff at Helping Hands that I have encountered have shown an authentic desire to offer a safe and respectful service to their service users and go out of their way to ensure that my nan feels safe in her home. They often go beyond what is expected, supporting her with activities such as cleaning jobs and putting on washing, which is so helpful as our family is over an hour away. If the carers have ever had any concerns over Nan, they have encouraged her to call or called themselves to ensure I can take any action to assure her safety and wellbeing. We experienced a poor level of care with another care provider, and Helping Hands has reassured my nan that she can be treated in a way which would be expected (and more) to ensure her life is not only comfortable but enjoyable.
15 March 2022
A new client but mum settled in with the routine fine. The whiteboard says who is coming and when to help her and she has enjoyed her new visitors. From my sisters and my point of view, we've been pleasantly pleased that by and large it goes very well. Even when I had with fairly short notice had to get extra help in for a week for Mum. It all was organised and went well. We can now visit to see her rather than be doing her meals sorting washing cleaning we can talk to her or just take her for a ride in the wheelchair. I've recently had an operation and didn't have to worry about Mum. Something which I was grateful for.
15 March 2022
The carers are kind, supportive professional and reliable, my mother feels safe and very happy with the support she receives. The office staff are always available to talk to on the other end of the phone and the level of communication between staff and to my mother and myself is amazing. Wouldn’t go anywhere else. Amazing!
15 March 2022
Care for my dad has been excellent since the day we commenced with Helping Hands Wigston. If there are any problems they contact me immediately, therefore the issue can be solved in a short space of time. Dad gets on well with the carers, which is important to his family.