Submit a Review for Lotus Home Care Hull
Unit 17, Newlands House, Inglemire Lane, Hull, HU6 7TQ
View Full Details of Lotus Home Care HullLatest Reviews for Lotus Home Care Hull
14 February 2025
The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want to, but if she stays in bed all day, it affects her mobility. She needs to walk around, so please encourage her to get up.
14 February 2025
I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went at 3 pm in York. We said we would be back 1 and a half hours later. On arriving back home in Pocklington phoned Lotus to tell them what had happened and they said they would let the carer know and ask her to visit later but she never came. I know they are very busy and rushed off their feet.
10 February 2025
After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus take full responsibility for ordering and collecting medication which is one less job for me and much appreciated. Thank you .
21 January 2025
Good overall. Giving medication each day. Polite and courteous.
07 January 2025
Overall, the care was very good (especially as it was free, arranged through the NHS). We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members. We found the uncertainty about when to expect the visit or lack of attention to times indicated was sometimes inconvenient. However, the help over the whole period (of six weeks) served to lessen the load on myself and on my wife. I am progressing slowly and regaining strength. Thank you.
06 January 2025
It has been a good experience.
18 December 2024
I have been very well looked after by the staff for care and support. This has helped me recover my mobility.
13 December 2024
The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and wife, especially for the manager, in coping, at times late into the evening and weekends, with a rapidly changing series of events.
12 December 2024
Generally ok. Timing of calls causing problems - AM calls finishing at 9:30 am, then lunch call at 11:30 (2hrs later) then tea call 3:30 pm and night call at 9:30 pm - not spaced regularly through the day. Most staff use equipment properly - not all staff know how to use all equipment. Call times being changed during the day- not notified - causing meal times to be interrupted or delayed - as a diabetic, this can have a detrimental effect. Staff polite, on the whole, but overseas staff tend to talk in their own language instead of English to interact and provide social contact.
Latest Reviews for Lotus Home Care Hull
14 February 2025
The service is usually fine, but recently, I've noticed the timekeeping has slipped. My mother must have her medication on time, 8 hours apart, when the breakfast call slips to late morning, this affects when her medication is given also. I know you can't make her get out of bed if she doesn't want to, but if she stays in bed all day, it affects her mobility. She needs to walk around, so please encourage her to get up.
14 February 2025
I never know the time carers are coming which makes it very difficult for my daughter to take me out in the car or for me to use my mobility scooter. For instance she took me to York shopping on Thursday. My carers have been coming roughly between 4 pm, 4:30 pm or 5 pm. On this date our phone went at 3 pm in York. We said we would be back 1 and a half hours later. On arriving back home in Pocklington phoned Lotus to tell them what had happened and they said they would let the carer know and ask her to visit later but she never came. I know they are very busy and rushed off their feet.
10 February 2025
After some issues with timings initially, Lotus Home Care Hull now attend at similar times each day which my dad appreciates. Staff are friendly, polite, caring. There was some duplication with both myself and the staff ordering and collecting medication for dad but this is now sorted and Lotus take full responsibility for ordering and collecting medication which is one less job for me and much appreciated. Thank you .
21 January 2025
Good overall. Giving medication each day. Polite and courteous.
07 January 2025
Overall, the care was very good (especially as it was free, arranged through the NHS). We did notice some small differences between different staff members, probably largely caused by differences in experience gained in the job. Attention to detail was more complete with some staff members. We found the uncertainty about when to expect the visit or lack of attention to times indicated was sometimes inconvenient. However, the help over the whole period (of six weeks) served to lessen the load on myself and on my wife. I am progressing slowly and regaining strength. Thank you.
06 January 2025
It has been a good experience.
18 December 2024
I have been very well looked after by the staff for care and support. This has helped me recover my mobility.
13 December 2024
The care package for my mother-in-law was provided at very short notice when she was discharged from Hull Royal Infirmary back to her apartment. The staff from Lotus Home care provided an excellent service in very difficult and, at times, very awkward circumstances. Much admiration from myself and wife, especially for the manager, in coping, at times late into the evening and weekends, with a rapidly changing series of events.
12 December 2024
Generally ok. Timing of calls causing problems - AM calls finishing at 9:30 am, then lunch call at 11:30 (2hrs later) then tea call 3:30 pm and night call at 9:30 pm - not spaced regularly through the day. Most staff use equipment properly - not all staff know how to use all equipment. Call times being changed during the day- not notified - causing meal times to be interrupted or delayed - as a diabetic, this can have a detrimental effect. Staff polite, on the whole, but overseas staff tend to talk in their own language instead of English to interact and provide social contact.