Your Review & Ratings

We welcome reviews from home care service users/clients and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


Top Tips for Writing a Review

All reviews must comply with our Review Policy Content Standards.

0 characters (200 minimum, 1000 maximum)

How would you rate the Home Care Provider on the following? (Please give your true thoughts for each category, this feedback will help the provider and those looking for similar care)

Your Contact Details

Please provide your details as we may contact you to authenticate your review. The review MUST be input and submitted by you, using your own personal email address (the email of the Home Care Provider will not be accepted).

Reviews cannot be submitted anonymously. Your full name may be passed to the Home Care Provider or to its service provider handling reviews but not to any other third party. Your full name, email and telephone will not be published.

A Preview of how your Review will be displayed

This preview will show once you have entered all required review information above

Review from () published on XX XXXX 202X

Overall Experience:  stars

Staff stars
Care / Support stars
Management stars
Treated with Dignity stars
Value for Money stars

Please view our Review Policy and our Privacy Policy to see how your review and personal details will be processed. Please note we have a zero tolerance for fraudulent reviews, for further information please refer to the Fraudulent Reviews section in our Review Policy.

Latest Reviews for Innovative Start

stars
stars 07 March 2024
For fantastic care, Innovative Start is where you must start. This company has been nothing but exceptional, with care, consideration and planning for the service users' needs. Highly recommend, would use it again.
Review from Sharon B (Daughter of Client/Service User)
stars
stars 17 October 2023
I have had excellent care from my care agency. They have shown flexibility in providing my care due to my belly and my hospital appointments for numerous admissions. I am grateful for their empathy to me.
Review from J M (Client / Service User)
stars
stars 17 October 2023
All good. Excellent.
Review from J B (Client / Service User)
stars
stars 07 February 2023
The carers and management of Innovative Start have been absolutely amazing, giving my son the best end-of-life care he could possibly have. We are grateful for their care, help and support.
Review from Jane D (Mother of Client/Service User)
stars
stars 03 February 2023
We are very pleased with the service we receive. Everyone is always very kind and pleasant.
Review from Peter M (Husband of Client/Service User)
stars
stars 31 January 2023
We have been so pleased with all the carers at Innovative Start, they have come into the family home and engaged with us all. The care they give to my husband is kind, compassionate and tailored to his needs. The management team take on board any changes we might need to make to visits and timings and have been so accommodating and thoughtful to our situation. They are invaluable to us.
Review from S S (Wife of Client/Service User)
stars
stars 24 January 2023
The home care is superb and excellent. They are caring and pampering carers. Very thorough in their work. Makes lovely tea and toast and whatever I like in food. Clean my kitchen. Throw away my pads. Clean me. Perfect. I will definitely use Innovative Start, all take time, well mannered, nice to talk to and good timekeepers. The top person is amazing and holds everyone. The top person is caring, kind and bends backwards to please you. They are all fine, very good.
Review from Una H (Client / Service User)