Submit a Review for Care At Home Group Cheshire East & Northwich Branch
Suite 22, Edwin Foden Business Centre, Moss Lane, Sandbach, CW11 3AE
View Full Details of Care At Home Group Cheshire East & Northwich BranchLatest Reviews for Care At Home Group Cheshire East & Northwich Branch
03 June 2024
This agency has made my life hell since they took my contract in Apr 24. My contract was for 2 calls a day, 8am and 8pm for 1 hour each call. It was also stipulated in my contract that I needed to have a regular care worker because my children don't like strangers being in the house. I've rarely seen the same person more than once. The morning call turns up any time between 6am and 12pm and the evening call any time between 4pm and 10pm! 90% of them can't speak English and are unable to communicate, they only stay for 40 mins each call, they rarely get more than one task done. They are rude and disrespectful and turn up smelling like they've not bathed in months. The office staff are completely useless and do nothing to help. It's not just clients having issues either, I know that they are not paying staff, they are lying about members of staff's names due to complaints, they are abusing vulnerable clients and not providing care because they are unable to complain. They are a liability.
16 January 2024
Whilst the carers themselves are lovely, the management of the care service is totally shambolic. This is not person centred care. We never know whether a carer will turn up for my father or not, or when they will come. No one has the courtesy to ring and tell us anything and new staff who turn up have had no training and we have to show them what to do. Carers are given no travel time so are always late. My dad’s carer is supposed to come at 8.30. They actually come anywhere from 7am to 11am. With no contact. Sometimes they just don’t turn up. It means I have to get him up most mornings myself rather than work. They are totally unreliable and you really can’t depend on them. At weekends they don’t answer the phone. Constant excuses from a revolving door of new managers. Avoid this branch at all costs.
28 June 2023
We are so fortunate having the carer you have sent to us. Nothing is too much trouble. She always has a smile on her face, whatever the day has been. I, being the carer to my husband, it is so lovely seeing someone different and being able to talk to them. I must say, the carer is always tidy and wears a protective apron and gloves. Thank you for everything.
27 June 2023
The staff that come and support me are always very kind, respectful and cheerfully helpful. They always encourage me to do as much for myself as I can.
21 June 2023
Care visits are carried out by a capable person. She has a pleasant and does a good job. The shower assistance, in particular, is of great value. Thanks.
15 June 2023
The majority of my care visits have been very good. I have experienced great care and encouragement to raise my spirits and eat. I am very happy with the professional, caring and willing approach exercised.
06 June 2023
Excellent, everyone has supported me really well since returning home from hospital. I am now able to be more independent with the support from all staff members.
16 May 2023
The manager and the community care coordinator are brilliant, also the care team that goes into my mum are fantastic. Couldn't ask for better peace of mind. Very supportive and caring. I feel 100% safe and happy knowing Mum is getting the care she needs.
14 May 2023
Always been happy with the care I received from the Care At Home Group. They are always very caring and pleasant and nothing is too much trouble.
12 May 2023
My husband and I have received excellent support from Care At Home Group and all the staff that we have met. The staff have always been very helpful and supportive. Nothing is too much trouble for them.
05 May 2023
I could not compliment the team that works with Mum and Dad enough. They have changed our lives. Their care is second to none and they have never let us down. Having them takes the stress away. What I particularly like is they listen to your requests and implement them within the plan. Mum and Dad are very happy and their lives revolve around seeing the carers' smiley faces. Because I live away, they have shown me how to update the app on my phone and I can follow their progress throughout the day which takes away any worries on my side. They are very much part of our family now.
03 April 2023
We were very apprehensive about using a new care provider, given Dad’s level of disability. Care At home Group has been outstanding. Faultlessly reliable. Very approachable and good lines of communication between staff and family. Our concerns have been eased and it’s been great to have a team of people looking after Dad who actually cares.
21 March 2023
The staff at Care At Home Group are wonderful and so helpful, they know what to do for me before I even ask. My needs are taken care of, so lovely, everyone is so adaptable too, nothing is too much trouble at all and they put me at ease and make me feel comfortable. They always leave me with a smile on my face. I cannot recommend them enough, they are like family to me now. I appreciate them very much.
01 November 2021
After months of care for my grandparents, I can provide an honest review of the service provided by Care At home Ellesmere Port. The team do a fantastic job looking after their complex needs. Always on hand over the phone if needed. Always happy to accommodate any needs or changes we request to make my grandparents more comfortable. The carers that come over, I can honestly say do care and do want what's best for both of them. Really happy to be getting their support in this difficult time made much easier by the commitments to look after them. Thank you.
Latest Reviews for Care At Home Group Cheshire East & Northwich Branch
03 June 2024
This agency has made my life hell since they took my contract in Apr 24. My contract was for 2 calls a day, 8am and 8pm for 1 hour each call. It was also stipulated in my contract that I needed to have a regular care worker because my children don't like strangers being in the house. I've rarely seen the same person more than once. The morning call turns up any time between 6am and 12pm and the evening call any time between 4pm and 10pm! 90% of them can't speak English and are unable to communicate, they only stay for 40 mins each call, they rarely get more than one task done. They are rude and disrespectful and turn up smelling like they've not bathed in months. The office staff are completely useless and do nothing to help. It's not just clients having issues either, I know that they are not paying staff, they are lying about members of staff's names due to complaints, they are abusing vulnerable clients and not providing care because they are unable to complain. They are a liability.
16 January 2024
Whilst the carers themselves are lovely, the management of the care service is totally shambolic. This is not person centred care. We never know whether a carer will turn up for my father or not, or when they will come. No one has the courtesy to ring and tell us anything and new staff who turn up have had no training and we have to show them what to do. Carers are given no travel time so are always late. My dad’s carer is supposed to come at 8.30. They actually come anywhere from 7am to 11am. With no contact. Sometimes they just don’t turn up. It means I have to get him up most mornings myself rather than work. They are totally unreliable and you really can’t depend on them. At weekends they don’t answer the phone. Constant excuses from a revolving door of new managers. Avoid this branch at all costs.
28 June 2023
We are so fortunate having the carer you have sent to us. Nothing is too much trouble. She always has a smile on her face, whatever the day has been. I, being the carer to my husband, it is so lovely seeing someone different and being able to talk to them. I must say, the carer is always tidy and wears a protective apron and gloves. Thank you for everything.
27 June 2023
The staff that come and support me are always very kind, respectful and cheerfully helpful. They always encourage me to do as much for myself as I can.
21 June 2023
Care visits are carried out by a capable person. She has a pleasant and does a good job. The shower assistance, in particular, is of great value. Thanks.
15 June 2023
The majority of my care visits have been very good. I have experienced great care and encouragement to raise my spirits and eat. I am very happy with the professional, caring and willing approach exercised.
06 June 2023
Excellent, everyone has supported me really well since returning home from hospital. I am now able to be more independent with the support from all staff members.
16 May 2023
The manager and the community care coordinator are brilliant, also the care team that goes into my mum are fantastic. Couldn't ask for better peace of mind. Very supportive and caring. I feel 100% safe and happy knowing Mum is getting the care she needs.
14 May 2023
Always been happy with the care I received from the Care At Home Group. They are always very caring and pleasant and nothing is too much trouble.
12 May 2023
My husband and I have received excellent support from Care At Home Group and all the staff that we have met. The staff have always been very helpful and supportive. Nothing is too much trouble for them.
05 May 2023
I could not compliment the team that works with Mum and Dad enough. They have changed our lives. Their care is second to none and they have never let us down. Having them takes the stress away. What I particularly like is they listen to your requests and implement them within the plan. Mum and Dad are very happy and their lives revolve around seeing the carers' smiley faces. Because I live away, they have shown me how to update the app on my phone and I can follow their progress throughout the day which takes away any worries on my side. They are very much part of our family now.
03 April 2023
We were very apprehensive about using a new care provider, given Dad’s level of disability. Care At home Group has been outstanding. Faultlessly reliable. Very approachable and good lines of communication between staff and family. Our concerns have been eased and it’s been great to have a team of people looking after Dad who actually cares.
21 March 2023
The staff at Care At Home Group are wonderful and so helpful, they know what to do for me before I even ask. My needs are taken care of, so lovely, everyone is so adaptable too, nothing is too much trouble at all and they put me at ease and make me feel comfortable. They always leave me with a smile on my face. I cannot recommend them enough, they are like family to me now. I appreciate them very much.
01 November 2021
After months of care for my grandparents, I can provide an honest review of the service provided by Care At home Ellesmere Port. The team do a fantastic job looking after their complex needs. Always on hand over the phone if needed. Always happy to accommodate any needs or changes we request to make my grandparents more comfortable. The carers that come over, I can honestly say do care and do want what's best for both of them. Really happy to be getting their support in this difficult time made much easier by the commitments to look after them. Thank you.